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KitchenAid Refrigerator Troubleshooting and Diagnostic Codes - Whirlpool Refrigerator Diagnostic Too

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Today, we're unraveling how to put a KitchenAid Refrigerator into diagnostic mode, and how to decipher some of the KitchenAid Refrigerator Error Codes, among other things. This is a newer-style interface, and you can use this same system and same codes to Troubleshoot a Whirlpool Refrigerator along with the same Whirlpool Refrigerator Error Codes and Troubleshooting. The number of tests and error codes on this system is incredibly deep, and its very useful if in case your KitchenAid refrigerator won't cool or has some other issue.
I'll be honest: This video is boring unless you need to use the system, then its awesome. I struggled to find a good video on this when I had to tech these style machines at customer houses because the last tech didn't know what he was doing, and stole the tech sheet.
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Опубликовано:

27 авг 2024

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Комментарии : 435

@333gatekeeper 2 месяца назад

OMG just had a service tech come to our house two days ago and he did none of these tests. He was completely guessing at what could be wrong and basically told us we needed to buy a new refrigerator. The fridge was only making loud noises at certain times and then the water pad switch quit working and wouldn't dispense any water, even though the ice maker was working and water would flow to ice-maker but not through water pad. Water filter had been changed on time and water side still would not work, his answer was buy a new fridge or let him replace the compressor for 1600.00 when we were not having any cooling problems. Unbelievable! Thank you so much for this video!!!

@pank8800 Год назад

Great video and help, thank you. I wish these companies were documenting their stuff so we can do some troubleshooting instead of making black boxes that you can't find documentation on. Thankfully we have people like you!

@whitenas 5 месяцев назад

I have this same fridge and matching kitchenaid appliances. All within 2 years had some type of failure ranging from minor to major. 2 people in the house. Clean light use. Refrigerator, microwave, dishwasher, oven... all absolute disappointing junk. Im shocked how bad the quality of appliances has gotten. My parents bought new stuff in 1980. Those same units still in good operation today.

@titoqwentezproductionz3406 25 дней назад

I am shocked as well. they want 3k + and its falling apart just after 6 months. completely outrageous

@whitenas 25 дней назад

@titoqwentezproductionz3406 we shouldn't be too surprised. I'm learn wolf or sub zero appliances are no better and certainly cost more

@titoqwentezproductionz3406 25 дней назад

@@whitenas yep its a real shame

@1SapphireBlue 2 дня назад

Thank you Ben for your excellent video. Your explanations were well paced.

@sibedoya Год назад

Few RU-vid videos are so thorough, well spoken and easy to follow. On to the tests to find out (I hope) why no ice. Thanks

@christianm1092 Месяц назад

I really appreciate the time you take to make these remarkably well done videos that are easy to follow. You are a true tradesman and helpful human!

@Phogman1 2 года назад

Hey Ben! Thank you so much for this. Was able to determine my 7 year old KitchenAid KFIS29PBMSOO had a broken evaporator fan and the thermistor / sensors were shot, causing the coils to ice up. Had minimal cooling in main fridge but lower ice box was fine. Following your other video, I dismantled the interior (was able to do so without removing the top sections!) and thawed out the coils (what a mess!) and replaced the fan and sensors with new parts for about $100. Was motivated to try and self-repair when I saw a new fridge would run $3-4K. Hoping to get at least a few more years out of this beast as it has been a good fridge and everything (including the ice maker and water dispenser) still work. Thanks again. You’re a champ. Great videos - keep up the good work.

@kalpikpatel 2 года назад

I am having same issue for almost same kind French door model, can you please advice all good now - working as expected or what is your refrigerator status? Please share...

@elliottm9365 Год назад

I have the same fridge - KFIS29PBMS000. I ran all the tests in the video and they all passed. I have taken the refrigerator and freezer apart. This unit has two evaporators; one for the freezer and one for the fridge. Neither one is frozen over and both fans are running. The refrigerator gets to about 42 degrees and the freezer is only getting up to 22 degrees - both too low. . Coils are clean. Compressor is running. Replaced refrigerator and freezer thermistors just in case. Trying 8 hour defrost mode now. Could it be low on refrigerant? Is there anything else to check? The new refrigerators are crap and I don't want to spend $3000 every 3-5 years on a new fridge. Any suggestions would be appreciated. Thanks.

@cheryllaster1365 3 года назад

I’m a lab scientist and work on maintaining and repairing expensive lab equipment- so I figured how hard can this be for a 63 yo gal. Did my research on line, ordered the part and set aside a morning for the job. I used your U tube video to help through the process, but reading the comments 1st is helpful. One explains how you can skip a few steps, such as removing the doors and interior drawer frame, if you angle the evaporator cover by about 30 degrees to get it from behind the drawer frame. Took some force and bravery but it came out and went back in ok. Got the fan in, made sure it worked and put everything back together. It is colder than ever and isn’t icing up any more. Only 1 problem - the under shelf lighting comes on and flashes at a regular interval. I know the shelves get their power from the hangers at the back and won’t work at all if that connection is bad, but mine come on and flash, not flickering - flashing at regular interval. Maybe I altered a setting while in maintenance, but don’t know which one or why there would be a flashing light setting at about 5 second intervals for the under shelf lighting?! Anyone have an ideas? Happy with the outcome anyway, my food is staying cold.

@bensappliancesandjunk 3 года назад

Is intermittent flashing lights means that either a wire has not been securely plugged back in or your freezer LED board is starting to go bad. It's a very common occurrence but it doesn't actually relate to the fan issue it's a new problem all together

@cheryllaster1365 3 года назад

@@bensappliancesandjunk I figure I caused the problem. Are the wires for it under the water filter cover? I thought I’d check on them next.

@bensappliancesandjunk 3 года назад

@@cheryllaster1365 for the refrigerator, yes. But there's a situation with these where if the freezer light driver, in the freezer, is going bad it tends to affect the refrigerator cabinet instead. You'd want to verify incoming voltage to the refrigerator board to confirm that you are getting insufficient voltage before replacing one or the other.

@royabreu3627 3 года назад

Man iam a tech in nc,i dont know as much as you do,you know what you are doing i liked your video so much,keep on,thx

@dallasbiggz7007 Год назад

Appreciate the Great info. Pls consider adding chapter dividers for each code - would make it even more useful. 😉

@lisacleboski8212 Месяц назад

No complaints about this video, it has been a life and money saver for me...repair guys replaced my ice maker motor on an assumption and still didn't work, I kept the old one and now I think I have 2 working ones lol. I bought all Kitchenaid 9 years ago, dishwasher was replace after 5 years, frig cost 1000+ in repairs, and now my Microwave/Confection has be replaced. So much to say about Kitchenaid but do not need any legal consequences, just don't buy it.

@BlazerRox 2 года назад

This video (and a PDF I googled) just saved me from a shady repairman that opened my fridge, looked inside, didn't even touch anything, and said "yep you need a new icemaker - $499"). He obviously didn't even know about the diagnostic mode so I kicked him out, found this, ran my own tests, and found out there was just an air bubble in my water inlet line. Using the diagnostics I was able to run water-fill several times until it actually started filling. Lesson learned - Google BEFORE calling service, I would have saved the $99 "diagnostic fee" - which was just him looking at it with his eyeballs!

@J.P.W. Год назад

I've been looking for a pdf of diagnostic codes without success. What was the pdf you found?

@Escapeofthebride777 Месяц назад

@@J.P.W.it’s up on top of the frig! Just found mine in there just where he said it would be!

@user-ux7ug6me2x 18 дней назад

Thank you so very much Sir for your work!I fixed a lot units with your videos

@henrylee2964 Год назад

Thank you. i found the instructions under that right hinge over just like you said. Now i can enter the service mode to check all the systems

@Doosha777 3 года назад

I can not thank you enough for this video. You just saved me $170. Thank you so much again.

@bensappliancesandjunk 3 года назад

Really? I just put this video out. I am so happy to hear it helped you!

@Doosha777 3 года назад

@@bensappliancesandjunk i know. I called Abt to come and look at my fridge and they said it was $170 fee. So your video saved me that money.

@danpickett7859 2 года назад

Hey Ben! Thanks for the video- great information! I don't recall the repair tech running through any of these tests but I'm hopeful his diagnoses of a bad compressor was correct without it.

@andrecourteau9703 2 года назад

Votre vidéo m’a rassuré. Votre présentation est claire et extrêmement utile. Merci beaucoup!

@morejelloplease 2 года назад

cool, i love videos that get into the nitty gritty. i stumbled upon this because my water line keeps freezing up and it won't dispense water. it does this almost every day now and i'm not sure why. no error codes are shown, it's a 3 year old kitchenaid, same unit you have shown.

@robbo6460 Год назад

This video is fantastic. Thanks for posting. My compressor stopped running about 2 days ago. When I go thru diagnostic steps 1-3 I get an 01. When I go to step 4 and force an 01 the compressor and fan work like normal. What should I be looking for that's starting them from running when I'm out of diagnostic mode? Any help would be greatly appreciated. Thanks.

@barbaraharris5914 Год назад

Loved your video, I have no idea how my refrigerator worked you made it seem so easy even I could understand it.

@clcnj5365 2 года назад

Test #4 is confusing. If it proceeds through the steps how is this identified? I don't see anything changing,

@javiertrevino4182 2 месяца назад

Well did answer you; I think I got stuck.

@bachakil4388 10 месяцев назад

Thanks!!! 45 is giving me a 02. I’m not getting ice but it’s like the dumping system is stock.

@jeffbautista9935 Год назад

Man awesome!!! Thank u. This video saved me a a service call🙌💯

@user-gn4si4qo9z 9 месяцев назад

Hi Ben, this is a great video, so thank you very much. I am having a problem finding the codes for my fridge. The codes only go up to 43, and I was hoping my code was going to be 56 or 59 as I am having ice dispensing problems. I checked the top of my fridge as shown in your video but the sheet of codes was not there. Do you know how I can get my hands on these codes by using my model and serial number? Thanks,

@LoAn981blackhawk Год назад

Thank you. How do I get it to start making ice again? How cold should I keep the freezer? And how do I change the temp.?

@raulrobles2961 2 года назад

For code 6 is it testing the bimetal in the freezer evaporator or the thermistor on the refrigerator section?

@lindseyyah1 2 года назад

Outstanding informative post and I'm in Michigan Grosse pointe area, wish you were here... my kitchen aid could use some help

@dok4867 3 года назад

Great video to at least get a clue on this refrigerator. Had a full frost freeze up, opened the panel covering the coils and of course it's frozen. Took out the two bottom screws but couldn't figure out how to get the bottom panel out completely. pulled the clipped sides but the top didn't come out. tried to remove the top, one screw, a pull but won't clear the top light and air ducting and didn't want to force it. Defrosted it, put it in 8 hr mode and waiting for the morning. Was in ADR mode(?) but changed to 8 hr mode and closed it up till am as said. Is it OK to leave in 8 Hr mode? Also, is ADR Automatic Defrost or ? Thanks again for all the good and only information I could find, you tube or other. David

@lavinephotography Год назад

Great video. My KA refrigerator looks identical, but my codes do not exceed 48, and there is no cover where the code paper work usually is. Is it possible to find the codes based on the model/serial number?

@joansmall8410 Год назад

I have a Kitchenaid French Door like the one you are demonstrating but mine is a 2016 model. There was a LOUD, ANNOYING, buzzing sound coming from the icemaker motor. Luckily, I came across your video and went step by step thru all of the 67 diagnostic numbers....wow! For Code 33, my frig is registering 25 and you have 17 on yours. Should I change my number? On #38 I have OF. Should that one be ON? THIS VIDEO IS AMAZING!!!!!

@stefonperry2154 3 года назад

Thank you for this info. You've saved us a service call fee! I am not handy by any stretch of the imagination but I still try. And with your help I was successful. Salute good Sir!

@jameskeough4620 2 года назад

My codes only go to 43. Apparently I have a one-of-a-kind Kitchenaid fridge. Good job on the vid, though, for those with the same unit.

@carlomiranda3799 2 года назад

Is the defrost heater/bi-metal supposed to be open or closed? Does it affect the compressor from turning on?

@crispy_buckets_of_chicken 2 года назад

Would also like to know please.

@russm3727 Год назад

Great informative video. I wish my tech was as knowledgeable.

@jorgealbertomontoyacardona7167 2 года назад

Hello, i have a question, in the code 6 it show me 3 not 1 neither 2, and the code 7 doesn't show, I think that can be bimetal with troubles or the sensors. I appreciate if you can confirm that, thanks for this video was very useful.

@dannaclark4428 17 дней назад

I'm having same problem did he get back to you?

@jorgealbertomontoyacardona7167 17 дней назад

@@dannaclark4428 never, i had to contact the manufacturer cause it seem is a problem of that model in specific

@campion05 2 года назад

Thanks Ben for all your training videos. My 2016 Kitchen Aid KRFF507ESS01 refrigerator box evaporator still ices up every 1.5 months. I have performed the Tech repair pointer twice in that a new fan , thermistor and thermostat were installed according to instructions. Cleaned all component's including the drain tube. Being sure the new thermistor was zip tied firmly to the coil as instructed. It works for a little over a month and then begins to ice up again. Adjusting the temp from 37 to 41 degrees does not help in dissipating the ice. Diagnostics shows all is 01 passing. Not sure if test #7 refers to the freezer or the fresh food section but set to the 8 hour mode. The test #6 is laughable where there is no defrost heater in the bad design of this brand. Am I missing something here visually when the fridge is disassembled? Any suggestion would be greatly appreciated when I take this expensive fridge apart for the fourth time. By the the way Kitchen Aid customer service is "0" help. They know they have an engineering problem and wont face up to it. A simple heater modification kit would be all they need to send. Frustrating to say the least. Thanks Ben for your videos.

@primbo1212 2 года назад

My 2018 KitchenAid KRSC503ESS01 have the same problem with you. I tested #6, it is always 01(Bi-metal closed), which means the defrost heater should be running. But actually it is not running. I tried to test if the diagnostic code could switch to 02 (which means open) after I put the thermostat to hot water. Unfortunately, it doesn't change.

@campion05 2 года назад

@@primbo1212 Hi Bo Li, I don't think there is any defrost bi-metal heat/defrost wire in the fresh food section evaporator located at the base and behind the cooling tower. This is is the problem. The fridge is incapable of balancing itself. The engineers ( and I use the term lightly ) who designed these fridges are Jr's at their chosen occupation. Yes the government gives these manufacturers strict guide lines and directives for "greener" appliances but we went to to the darn moon in 19 freakin 69 and we still cant get a $3000.00 appliance to last more than five years. Whirlpool / Kitchen Aid have the audacity to put "Made In The USA" stickers inside of my fridge. Loser company's who purposely design planned obsolescence into their product should be ashamed to mention made in the USA.

@theresagustafson7808 2 года назад

I'm having the same issue. Did you happen to figure it out?

@campion05 2 года назад

@@theresagustafson7808 Hi Theresa, not so much. A repair tech said a minimum of 1200 dollars to repair with no promise it will last giving the replacement parts are identical. Getting parts would be 6 weeks minimum. My wife bought a ge profile with good reviews. I kept the kitchen aid so I can experiment on my own by changing out the capacitors on the control board and making my own heat wire for the evaporation coil in the fridge section. We live in a world of planned obsolescence.

@liammiller8259 2 года назад

So I don’t know if this will help. I had a similar problem. All my drawers were freezing and ice for,ing on back wall of the bottom part of the refrigerator. The problem according to my repair guy was an improperly placed thermostat sensor? So it was only sensoring one side of the refrigerator and not keeping the heater on long enough to defrost everything. And then it would build up freeze blocking the drain tube at the back and just keeping getting worse. What he did was with added another sensor or split the one that was there. When he was done it sort of looked like a ‘Y” and he put one end in one side and one on the other. Then defrosted the ice build up and cleared the drain port behind the drawers and never. Had the problem since. He said it’s a defect and this is how he’d been fixing it. It seems like he made the part, or split the sensor wires. Not sure. Just thought I’d mention it.

@incrediblelawnsandgardens3326 2 года назад

Video was very helpful. I have an issue with code 17 says door is open when it's not. Any advise?

@michelleryan6771 Месяц назад

me as well. also, mine skips codes mentioned here.

@warnerlosh 9 месяцев назад

So... what does it mean when a code doesn't appear for a test. Several of my tests show a blank set of digits? Otherwise, I love this video. Is there any place to get a 'decision tree' for what the diagnostics mean? I think I may need a new control board of some type... But which one and how do I find out?

@J.P.W. Год назад

Great video. I've been looking for a complete set of codes. I have a whirlpool with ice maker problems. I can get it to make ice for a week or two by cutting the power to the fridge for 5 minutes or so, then powering back on. Then after a while it quits again. Hopefully these codes help me figure out a root cause and save the $100+ service fee.

@terryperry5803 Год назад

Iben, I bought a used Kitchenaide refrigerator just like the one in the video, only it is white. There is no sticker with model numbers, and there is no paper under the top door cap. Can you give me a model number ben? I cannot order parts without the model number. Your video is perfectly done. You show and give directions that are very easy to follow. I thank you for your help thus far.

@bensappliancesandjunk Год назад

No? It should have a model number inside the doors somewhere. WIthout that, I can't really give you any advice as I could only give guesses. Take a part off or two and look for the Whirlpool Part#. Put that into any website that sells parts and they may be able to cross-reference model numbers. Beyond this, any part you replace should have the part# on it that you can type in and find the new/sub part #.

@terryperry5803 Год назад

@@bensappliancesandjunk Than you any way. I thought of your suggestion a few days ago, but I don't think it worked. Maybe the numbers I found weren't part numbers. Anyhow, I am determined to not have to buy a new fridge. I defrosted the frost that was built up on the inside back wall of the freezer. The ice maker started working again after messing with the codes. I replaced the water filter, but the code sensor still says to replace it. I don't know how to reset that part. I am defrosting the ice built up behind the drawers in the refrigerator. It is too much to take everything off and out. I have plugged the fridge back in and I am trying to go through the codes to see if the fans will all work, etc. I am sure the fridge you worked on in your video is the same one I have. I haven't found it any place else.

@terryperry5803 Год назад

By the way, I have had two service calls that wasted my money. They pulled out a couple drawers, saw some ice build up, and told me what was wrong. Nothing I didn't already know by watching your video. They wanted a model number to order parts. Your fridge used in your model is the one I have. The sticker and paper were both removed before I bought the fridge used.

@johnbastawrous5736 Год назад

Dude, freaking awesome video! You helped me big time! Thanks so much for sharing!!

@marknealen3140 4 месяца назад

So I have a kitchenAid 5 door refrigerator. I purchased this used. I had it plugged in for about 2 weeks. All seemed good. I put it into use. Found ice maker not working. It cooled but was always a few degrees higher than set temp. After about 6 weeks it would not cool. I watched your video. Following that I replaced evaporator fan Thermistor and thermostat. As well as fan in ice maker. When installing i found evaporator frozen. After that the ice maker would make about 3 cubes and melt. Held temp better. Fast forward 8 weeks. Evaporator is frozen again. And unit is not able to hold temp. Found evaporator frozen again. I am a hvac technician. However I am not very knowledgeable in refrigeration. Could you possibly guide me in the right direction from here. Thank you. Mark.

@mattr732 3 года назад

My diagnostic codes only go to 48. Any thoughts on where to find the codes for that setup? Ice maker is on the door and the panel is identical to the one in your video. Thanks!

@mrfikss 3 года назад

I have the same problem.

@giorginafrumpington8831 2 года назад

This is helpful. Our fridge (KRSC703HPS01) does not cool. Only the freezer. It's been this way since delivery. We've run all of the diagnostics and there were a variety of issues. HOWEVER, we don't have the sheet that shows what each service test number is for and I think they are slightly different than the one in your video. Test 44 - flashing 2 and then 23. Test 45 - flashing 02. Test 46 - flashing 00. Test 47 - flashing 11. Test 48 - flashing 02. Finding this code sheet has been a serious marathon. I've called Maytag (they first said they don't know what I'm talking about and then told me to call some place called the Appliance Hospital). I called the Appliance Hospital in the hope that they could send me a pic of the document and they, too, said they don't know what I'm talking about. I went to both Home Depot and Lowe's to look for the document hidden on top of the fridge - NO DOCUMENT. So, I'm at a loss. Neither of the techs that came out even looked at or did anything with the diagnostic screen - infuriating. So, I'm hoping someone here can guide me to where this mystery document exists on the internet or let me know what these codes are for? Thanks so much.

@stacyfavata5899 Год назад

I have the document

@biketothetop Год назад

Were you ever able to get the document?

@reneeberube-carter5934 50 минут назад

It inside the plastic piece at the bottom of the fridge. Remove the 2 screws from the panel and it's taped in there.

@qtband 3 года назад

What a great video. I think I have a power board issue. The lights will go out and a few days later, the entire unit shuts down. When I unplug it and then plug it back in, It flashes PO and will begin to work again after I hit "confirm". It runs ok for about 3-5 days and the issue starts over. Doesn't this sound like a power board issue?

@bensappliancesandjunk 3 года назад

Yes, sounds like its either a board failure, or the wires are shorting/disconnecting intermittently. I'd try to take it apart and inspect it all before you go all-in for the board buy.

@drakesmith9997 2 года назад

Hello. On #6 test I got a 03. What does that mean. My refrigerator is not cooling more than 50°

@cheezencrackers 2 года назад

Hi Ben, thanks for this very helpful video. If you have a moment, I wonder if you could answer a question. I have the Kitchenaid KRMF706ESS01. Out of the blue yesterday, I saw and heard a door ajar light/alarm (with all doors shut). That resulted in the water/ice-maker not working. I unplugged the fridge, and after plugging back in the door ajar light was off but the interior lights were now out and the water/ice-maker still not working. Doing the diagnostics shown in this video proved that both refrigerator door sensors may not be good (they both show code 01 when doors are closed or open). But weirdly, tests 01 and 02 for freezer thermistor and rc thermistor don't even register a test code at all (just goes blank after showing the test number). Same goes for codes 46 and 56 for the water dispenser and ice dispenser tests. No codes appear, just goes blank. ... Any idea if those two tests are related to my interior light and water/ice maker problems? Or do you think it's possible that both door sensors could have failed at the same time? We had two VERY short power outages during a rainstorm the night before and the fridge is not plugged into a GFI outlet. Each outage happened for less than two seconds and no electrical appliances or clocks went out. Also those two short outages happened at least 12 hours before these issues happened. Any thoughts?

@sueyou2992 2 года назад

Hey Jim, have you figured out the problem? We had the same fridge and similar problems: it started with the door alarm, then lights went out, but we tried replugging back in, the lights came back flickering for a bit then went out again, but the cooling stopped working all together. After we replugged back in again, the cooling started working again, but not the lights. It's so frustrating.

@cheezencrackers 2 года назад

@@sueyou2992 Much to my chagrin, I needed a service appointment. About $350 and a month later it was determined that the cable/harness for the meat/cheese drawer had failed (no idea why) and needed to be replaced. I gotta say, I wasn't happy with how KitchenAid handled everything. You'd think that after spending $3500 on a fridge that it would last longer than three years without needing service... And we're empty nesters. No kids abusing the product. It just failed. ... I've been a longtime owner of GE products that always worked great. This is my first KitchneAid product and probably my last.

@mrw1054 Год назад

Great vid! Thank you Sir! Very informative

@Cassandra7866 2 года назад

So on test 6 I got a 2 bi metal open is that a pass or fail for the heater? Manual doesn't say what's pass or fail on test 6 having issues with fridge building Ice havnt noticed freezer.

@lecovio Год назад

Hi is there a spacial way for the force defrost to work. I choose Long defrost, but when I exit service mode it does not start defrosting. I read somewhere something with the door switches has to be done. Thanks Ben as always you are great

@Ceobeatmaker 2 года назад

Thanks so much for this video. The type of whirlpool fridge I have did NOT come with those diagnostic codes attached to the fridge. I was steady trying to look for it as the icemaker just stopped working recently. I can now test for these errors so that I don't have to waste $75 just for a guy to "look" at it. I can tell him exactly what is wrong and pay one time instead of a few times.

@samfixitguy1661 11 дней назад

Tgat service sheet can also be stored behind the trim piece at the lower front of the fridge. On my brand new basic side by side it, was on my right side, refrigerator side. Just under tge hinge plate. Open fridge door, remove one phillips screw, twist the trim grill as you pull outward. Replace the screw.

@Fundaykidzz 2 месяца назад

Great video Just bought one used

@urbanearchitecturaldesign5048 2 года назад

Hello Ben I have this exact fridge and liked your video. My control board was bad and I just replaced it. How do I program it to put the fridge back in use? Thank you!

@chiphaby 4 месяца назад

I am wondering the same thing, did you ever get it figured out?

@Comngonqua 10 месяцев назад

Thank you Ben for the video. How come my ice maker didn’t make any ice. How do I fix it. Thank you

@dlhilton3759 6 месяцев назад

The days of refrigerators lasting 30 or 40 years is behind us. We had a Westinghouse bought in 1945 and was still running in 2008 and only replaced because it was way too small for the family.

@GreenhornBBQbeer 7 месяцев назад

Great video bro, I have a KRSC503ESSoo that does not display any diagnostic codes above 47 or 48.

@davetilstone2339 2 года назад

Great video and well done. I have a Kitchenaid side by side with panel ice and water dispenser. The issue I have is that the icemaker produces ice, the door opens for the ice maker but the auger motor doesn't dispense the ice. I've replaced the ice auger motor and it still doesn't dispense ice. Any ideas on what to do next?

@whoamirly7815 Год назад

Same for me. Did you figure out how to fix? Thanks.

@davetilstone2339 Год назад

@@whoamirly7815 not yet but some thought it’s a broken wire at the bottom hinge but not the case for me.

@user-yu3kh8pe1v Год назад

Anyone found fix for this? I’m having same problem? No ice dispensing, water dispensing works fine? I also replaced ice auger motor and it did not fix anything.

@davetilstone2339 Год назад

There was a person who was replacing the door actuator switch for the ice maker as a fix but I haven't seen if this fixed the problem. I hear the ice maker flap open but the auger doesn't work.

@chrysklahr5056 3 года назад

Hey Ben, excellent video. We have a model WRF767SDHZ double door Whirlpool with bottom freezer. Our ice maker does fine making ice it does NOT, however, dump ice into the door dispenser anymore. Because of this video we ran the diagnostic code 57 to dump any ice then ran #56. It gave E5. We are now defrosting to see if that will clear the whatever might be the issue. If we get another E5 after the defrost what would be your best suggestion? Thanks in advance.

@nikhilperumbeti3321 6 месяцев назад

I have issues with my icemaker not producing ice. Sometimes when I unplug it and plug it in it starts producing again. I just checked all of the error codes and everything seems fine. I also get repeat around the edges of the ice opening in the door. Any ideas on what I can try? Thanks for the helpful video!

@edsmith3389 Год назад

I have the same model in this video. My pad for testing only goes up to test 48 and can't get to test 58. My ice maker quit working. Just a week ago. water works. Any clue before I start replacing parts. Thank you Great video.

@michelleryan6771 Месяц назад

did you figure it out? I'm having the same problem and my panel doesn't show codes over 48 as well.

@coreypso Год назад

Thank you a million times over.

@tesfamichaelgebreamlak7360 2 года назад

Hi Ben, I really like your video. Its very informative. I have the same kitchenAid refrigerator and I have changed the water filter and air filter with a new one but still it is not working and the display in the screen reads like this" Refrigeration Cooling is off" could you please direct me what to do to restart. Thank you.

@cksanford9897 5 месяцев назад

GREAT video, thank you. If you get a chance can you see why a 2022 model doesn't have the same test function numbers. Mine stops at 48 then to 77 and resume to normal. Trying to figure out why my Ice Maker quit again, last time it was the wires at the bottom of the door (very poor design? broke from opening and closing, imagine that.

@imconfuseded 5 часов назад

We replaced the ice maker in the fridge and it is still not producing ice, should we run a water test?

@nortonralph Год назад

You are an Angel!

@closj9 4 месяца назад

Day 3, lights and cooling are off. Can’t adjust the temperature. Holding the temperature icon for 3 second glitches and nothing happens. Stuff is going bad. Mom thinks ordering a new filter will magically fix everything. At this point, I’m for it just because I’m looking for any solution.

@closj9 2 месяца назад

Update. Bought a new fridge

@Dheeidjdndbd Месяц назад

Damn brother I had the same thing and I let it run through the fabled option 4 and it fixed it

@Marlin365 Год назад

Great video! I followed every step, but couldn't figure it out So I had a tech here today to diagnose my KitchenAid KRMF706ESS00, and he said compressor is working but the fridge isn't cooling so it's likely the sealed system, and usually the leak is in the evaporator coil. Does that sound right, and could it be anything else? Thanks very much!

@edsikora6000 2 года назад

I have a KitchenAid KRMF706ESS01 - while the diagnostics seem very robust and this video is very helpful, the refrigerator itself has to be the worst appliance that I ever owned. The newest problem is that the freezer won't go below 20 degrees and the refrigerator section won't go below 40 degrees. I don't see any ice build up in the back as a lot of people have reported. When I run service test 6 Defrost Heater/Bi-metal, it displays 03 which is not described in the tech reference. (01=bi-metal closed 02=bi-metal open) what does 03 mean? Does this point to a potential problem? All of the other diagnostics check out ok. Any input from anyone would be greatly appreciated. Thank you.

@moogierawrx3 Год назад

I have the EXACT same problem. Did you ever find a fix?

@dubmatic7011 Год назад

@@moogierawrx3 I have this problem just today were you able to find out what it was?

@dubmatic7011 Год назад

I have the exact situation did you ever find out what it was?

@tdavani 2 года назад

Hi ben, The diagnostic was helpful but it would be nice to know a bit more. My fridge frosts up and i have to manually defrost by turning it off for 1 day every month and drian the pan in the back. The 8 hour defrost mode you mentioned how to set it that mode. You never explain how to change the defrost mode. My ice maker works well after i defrost the fridge manually for couple of days and makes ice but then stops. Anyway thanks again for at least showing the diagnostic mode. Kitchenaid has not provided many good info manual for service point for my fridge. My fridge is very similar to what you are showing in the video.

@bensappliancesandjunk 2 года назад

You just press the button to activate the defrost mode. It changes from 01 to 02 on the mode and you're done.

@cheese817420 Год назад

My refrigerator only goes up 48 on the test numbers

@blackfish590 2 года назад

Thanks Ben, I get a 3 on the # 7 test? It won't make ice, so I guess the thermistor is bad?

@scalecraft4663 2 года назад

Thank you for this info. My Top LEDS have been on in a very dim light. Changed out bottom led, bu didn't fix. What next?? Thank you

@plossayboys372 5 месяцев назад

Ben, I have a brand new kitchen aid refrigerator. The ice maker works like a dream but from day of install, we have not been able to get the water dispenser to work. I ran these diagnostic tests and test number 46 which is for the water dispensing test. When running this test my refrigerator came back with the code 00 meaning the dispenser was off. What do I need to do? Help!!

@jamesoesterling2245 2 года назад

Hi Ben if diagnostic #6 flashes 03, what are the implications?

@clintrosario2504 Год назад

Same issue here. Can't seem to find that code sheet either for my model.

@thanh-thuy9453 2 года назад

Hi My KitchenAid goes up to step 48 only. At step 44, what should it be? There are 2 digits showing. At 45, mine is at 02=water fill is off, how do I fix that? At 47, mine is 02=open, what does that mean?

@LovetoPlayGuitars 7 месяцев назад

On No. 38, I'd liek to turn on the Long Defrost. How do you turn it on once you've gotten to "Lo" blinking? Seems there isn't a way to turn it on. In the video, Ben said "If you use this it will defrost the unit in the lower cabinet." Thanks!

@Cristian-JustKeepingItReal 3 года назад

Thank you for all your videos and the info Ben.

@bensappliancesandjunk 3 года назад

Thanks for the kind words, it keeps me going.

@Cristian-JustKeepingItReal 3 года назад

@@bensappliancesandjunk Your welcome :) keep up with videos and thank you again.

@mojganhodaie637 Год назад

Hi Ben, very helpful video. We have a KSSC42QTS02 side by side that is from 2008. I can run diagnostics but the codes are different than the above. How do I find out what the codes mean? I can't find any manuals online describing the diagnostics code. Help pls! Problem is - Fridge/freezer not cooling. thanks so much

@McCartneyville 3 года назад

Hello Ben. I have a Whirlpool Gold side-by-side gsf26c4exs03. It suddenly stopped cooling or freezing today. There's power and the fans are still pushing air out on both sides, but it's warm. Your procedure worked on mine to access diagnostics from the front panel. I have 02 open which is defrost. 06 bi-metal is closed. (passed). 16,17,24 are also open and 25=00. Do you think the defrost timer is bad? I am not sure how to manually turn that off to check. Thanks.

@bensappliancesandjunk 3 года назад

That doesn't have a defrost timer. It has a control board. I'd look at the compressor/relay and see if the compressor is vibrating and running, or if its not running well at all. Also check condenser coils underneath for impacted dirt.

@01062008 Год назад

Thanks for the video! Mine has code for 56 Ice Maker of E1= No cooling. What’s the fix…?

@markrup6115 6 месяцев назад

Hi Ben. When I enter diagnostic mode, the first 2 tests (01 & 02) do not flash a code. No 01, 02 or 03 -- the display just goes blank. Other diagnostic tests seem to work fine. Any ideas?? My symptom is that the ice and water dispenser as well as all the interior LEDs have quit working at the same time.

@gregsain4955 6 дней назад

I have the same refrigerator. It completely died on me this morning. Can’t even run diagnostics. Does that mean it’s dead or is there a clear problem then?

@tomdembinski3519 3 года назад

Thanks for this most useful video Ben, and other informative one on how to change the evaporator fan & thermister. I have the 3 door KRFF707ESS01 model (2017) which is now running at ~10C in the refrigerator compartment (centre area) and ~5C in the bottom drawer (on overnight temp monitoring), while the freezer is at its expected temp. Btw, my unit is not showing any freeze up, ice or water on internal frig walls or bottom. Question: I ran through all the diagnostic tests related to cooling. All passed, expect Test #3 - Before I order the EVAP & thermistor kit and take the frig apart, I would appreciate your comments on the (CORRECTED) results below - on 01 - Both RC & FC fan motors are OFF (PASSED) on 02 - FC Fan is ON (PASSED) on 03 (13 / 23) - Fan not working based on sound, although 13 sound is slightly louder than when on 23 & no air coming through damper (think fan has been failing, but still rotating slowly) - FAILED on 04 - fan is on, which must be FC fan primarily (PASS/FAIL) Conclusion: RC fan has failed, needs replacing. Would you mind confirming, appreciate your thoughts. Thanks

@bensappliancesandjunk 3 года назад

Did you pull the evaporator panel in back and confirm no major ice build up on fan... Many times, there'll be ice in there, impeding the fan, and that could cause some of your issues.

@tomdembinski3519 3 года назад

@@bensappliancesandjunk - Thanks for your quick follow-up. No I did not, but that is a good thought! Then before I take the fridge apart, would a forced defrost (and basic 8hr defrost, as currently set on ADC) be a good idea to see if the fail code clears? Also would think that RC fan sound should increase?

@bensappliancesandjunk 3 года назад

@@tomdembinski3519 fan sound should increase a little if its freed of ice. You could inversely not force the defrost and just take it apart - if you have any ice obstruction behind the panel, it would suggest that the fan and harness kit is the clear issue.

@tomdembinski3519 3 года назад

@@bensappliancesandjunk Thanks Ben, probably best as the “forced defrost” I think defrosts the refrigerator and freezer

@tomdembinski3519 3 года назад

Conclusion me thinks: I took out the bottom drawer, and lo and below….a think wall of ice & frost on surface of RC fan compartment! Thanks for all your assistance, You the Best!

@elliottm9365 Год назад

Hi Ben, very helpful video. I live in Maryland and have a KitchenAid french door refrigerator freezer model number - KFIS29PBMS000. I ran all the tests in your video and they all passed. I have taken the refrigerator and freezer apart. This unit has two evaporators; one for the freezer and one for the fridge. Neither one is frozen over and both fans are running. The refrigerator gets to about 42 degrees and the freezer is only getting up to 22 degrees. Coils are clean. Compressor is running. Replaced refrigerator and freezer thermistors just in case. Trying 8 hour defrost mode now. Could it be low on refrigerant? Is there anything else to check? The new refrigerators are crap and I don't want to spend $3000 every 3-5 years on a new fridge. Any suggestions would be appreciated. Thanks.

@kurtkris Год назад

Great video ! Thank you for this invaluable information!

@f22videos 2 года назад

If mine is not getting cold, witch test should i do first?

@brianmeyer6549 2 года назад

Great. Video but my fridge still won’t cool and nothing came up running through the codes

@chiphaby 4 месяца назад

Do you have to "reprogram" the four number code in this style of refridgerator when you instal a new mother board? I don't see the code anywhere. TIA!

@aaronrobnett1788 Год назад

THANK YOU! This video saved me from taking a baseball bat to our new fridge.

@liljune8209 Год назад

Hey Ben, I have a Maytag fridge and it’s showing that the door is open but all the doors are closed. Any tips of what the problem may be.

@jjjohn5914 2 года назад

Hi Ben ...thanks for the video. I have question and was wondering if u would be kind enough to answer. I have a kitchenaid krfc604fss00 with icemaker in the door. Can u tell me or direct me to info on how to remove it?

@Ken_Hardee 4 месяца назад

On service test 3 on code 13=damper open, air flow is verified, however 912 is not displayed? All other cooling tests are good with the exception of the ice box motor not turning on and off.

@whalen368 Год назад

Had a fridge in storage it’s a kitchen aid French door. Does it have to be level for fridge to blow air? The freezer working great. Stays manual let plug in for 24 hours hoping will work soon. Right now no air coming in top. The bottom is starting to cool

@robertorodriguez4144 Год назад

Hi Ben I've noticed recently that my fridge is having power issues, it only happens once or twice a month (lights, water or ice dispenser wont work and it may not be cooling), if you leave it alone for a while or restart the fridge it will continue to work as normal, I suspect it could be the power supply or the main board but I'll like to order the part I need and I was wondering if there a diagnostic I can run to figure it out what is the right one I need.

@mf966 2 года назад

Hi Ben, Thanks for this video. I subscribed. My fridge seems to be cooling but the top half of my freezer is warm. We noticed the ice door leaking water and opened door to find ice build up around bottom of door. It seems cold air isn't circulating efficiently

@bensappliancesandjunk 2 года назад

If theres ice around the door, you have an air leak where warm air from outside fridge is getting into the freezer, keeping temperatures higher than acceptable. Clear all ice from that area, and see if the door is not shutting properly, or if the seal could be damaged, causing air to allow to come in. Ice around any door or gasket area is a sign that something's not closing properly to be sealed.

@mf966 2 года назад

@@bensappliancesandjunk thanks ill check it out. I also just took all items out and noticed ice drops on the back of the unit. If I push on panel it sounds like ice has formed behind it.. could this be inhibiting airflow as well?

@bensappliancesandjunk 2 года назад

@@mf966 which panel is it behind. The metal one, or the plastic one behind the silver coils?

@le_mari 2 года назад

Hey Ben love your video, I came on RU-vid to search what can be possibly going on with my fridge, reading these comments sounds like my experience, my fridge keeps doing a chirping sound and also the freezer had deforested all of the food and even before that I notice how sometimes the door for freezer wouldn’t open due to it being shut with ice around it. Any recommendations on what I use do?

@morejelloplease 2 года назад

I'm back, did this fridge originally come with a bypass plug? I removed the water filter because I have a whole house water filter system but now it seems that it's leaking where the water filter would normally go.

@1lkylstsol 3 года назад

Same issue only have already replaced wire harness / thermostat assembly and still accumulates frost on condenser fins! Works great once thawed, for about two weeks, then builds up frost and fails. Only thing left to replace is PCB - already purchased - but passes diagnostic tests in this video. Makes me believe board is not the issue. #38, force defrost, stays on "Of" even though changed to both "So" and "Lo" to try and force the heater coil on. Could not find your email address in the about section.

@user-oe2gs4jh5e 9 месяцев назад

Excellent job! Thank you

@Listener8 Месяц назад

My 2016 Kitchenaid KRMF706ESS01 doesn't get up to code 56 (stops at 48). Is there a way to upgrade the software, or does the unit simply not have the ability to run such tests? The ice maker shutoff arm is stuck in the up position (indicating ice storage bin full), so the unit won't make ice, and I don't see a Reset or Test button anywhere - just an On/Off switch for the ice maker, which is On. I've tried unplugging the unit, waiting a minute, and plugging it back in to see if that would reset it, but no luck.

@ianboi1638 Год назад

Hey Ben, I have this same model and the LED lights were flickering then the entire thing lost all power an hour later. What do you suspect this could be?

@joylegoeken7897 2 года назад

Great video, Ben. I have a KitchenAid KRMF706ESS 5 door unit and last night the ice/water dispenser was starting and then stopping and starting and then stopping and not running long enough to dispense any ice. I set my glass down on the counter it started dispensing without even touching the paddle to depress it and activate the switch. It did this a couple of times and got me worried so I locked it out but even when locked out I can put a glass under and as soon as I depress the lever a bit the display lights up and beeps showing me the lock so it seems like the paddle switch is working just fine but then it just stops and starts off and on and again does it after I have let go of the paddle. Would the correct test be the water dispenser test #46 and if so what does that tell me is bad if anything? Any thoughts on what this might be? Thanks

@rodneynierman1357 Год назад

What should the temperature be in the icemaker? The freezer is 5 below and the refrigerator section is 34°. The icemaker checks in at 10° but I get some melting when the icemaker does work but it is not working consistently.