Learn I.T. Ticketing Systems - Help Desk Series 

facts, smh everytime i see stuff like that.

It gets a lot more complicated than this though.

Exactly! So annoying!

Its hard in ticketing its no joke the system used in ticketing is like one whole library😂😂😂

I’m sure it gets harder but they have it as an entry level job.

Thank you very much I appreciate that!!

No problem! Glad you found it helpful!

For sure! The next video I'm going to go into more detail about the notes. Thank you for stopping by!

I.T. Career Questions love your videos keep up the good work!!

Yeah i completely understand. In the previous company nobody cared about noting down the resolution...

Thank you very much!

Thank you! Will do!!

You're welcome! I can definitely do something like that.

Solid! Thank you!

You're welcome!! Thanks.

You could, but I wouldn't do that until you get some hands on with it yourself.

@@Itcareerquestions okay,thanks you!

ticketing systems should be put on your resume when you have 6 mos to a year's experience using them! basically all ticketing systems are the same with different names.

@@bulcub Noted. Thanks for the input!

@@bulcub this looks pretty easy. I can"t believe that companies want three years experience on this.

Thank you, I appreciate that!!

Open-source options include Mantis or BugZilla (both of which needs LAMPStack).

Well companies run things differently, so they don't all use the same ticketing system. Different ticket systems have different layouts and options and capabilities, but they all have the same core functionality. Once you get the general idea of using a system, learning others will not be that hard. Most companies are willing to train you with the specific systems they use.

Grabs automatically

A police give me ticket for security requirements and expire driving license but he didn't get me ticket no insurance?

I’d say yes. I came into IT with MTA OS and Networking, A+, Net+ and ITILv4. You’ll be qualified for a helpdesk position assuming you have decent customer service skills. My experience in Helpdesk was literally beating a computer into submission while simply being empathetic to the customer while fumbling through solutions in your knowledge base.

@@NathanWithem for helpdesk jobs, do you always have to apply your knowledge or is it just a supplement to the flow chart and knowledge base.

Your personal knowledge is more of a supplement in a Helpdesk role, in my opinion. Especially if you’re at the mercy of non disclosure and SLA’s. Problems that could be solved with a simple RDP session might require a dozen steps that keep you from getting in trouble (specifically in financial or medical) by seeing/screen capturing things you’re not supposed to by handling things on a device management program instead of on the machine itself. The BEST advice I can give you is REALLY listen to what the user is saying and don’t dismiss them because they’re non technical. That will save you a ton of time. For example: We had a user call and say she was getting keystrokes she wasn’t inputting so we went through an entire work up for the wireless keyboards the company provides. Different USB port for the dongle, drivers for the keyboard, drivers for the USB, etc. It wasn’t until we decided to try battery replacement (it was working so no need to start there) that she said “it’s wired, do they take batteries too?” that we took a pause. Long story short, she had brought in her own wired keyboard/mouse because she didn’t like the wireless. She stuck the keyboard under her desk and forgot about it but was setting her purse on it, which was inputting keystrokes. So, almost 2 hours between 3 people to discover this and I don’t recall ever seeing something like that on the A+ exam lol

More often than I'd like to admit.

If you work in IT for any period of time, especially in user support, you are pretty much guaranteed to come across issues like these. In my first IT job, there was a user who said he couldn't print. I go over to his office and found out that the power strip that the printer was connected to was turned off.