LG/Kenmore Washer Vibrates/Shakes? Shock Absorber

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This video provides step-by-step instructions for replacing the shock absorbers on Kenmore front loading washing machines with model prefix 796 and LG front loading washing machines. The most common reason for replacing the shock absorbers is if the washer is vibrating more than usual and one or more of the shock absorbers is broken or worn out; they should all be replaced at the same time.
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All of the information in this stator replacement video is applicable to the following brands: LG, Kenmore
Tools used: screwdriver, spring expansion tool, wrench
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Опубликовано:

15 окт 2024

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Комментарии : 89

@shahidtannu9385 3 года назад

No need to remove the front panel, at least for the lg machine. You can access all 3 shocks from the rear. Depressing the the plastic pins with a 12 mm socket is actually easier from the rear because you have full vision of the rear of the pins. An adjustable jaw pliers is your best friend to squeeze the pins fully back in. Apply some soft soap or oil on the the pins before reinserting.

@Zakw17 5 месяцев назад

Mine are pretty far up there, not sure how to get leverage to pull the pins out with the front on

@todwilk 3 года назад

Instead of replacing the shocks, after I took them out, I modified them and ended the out of balance error. The problem I found is the shocks have a designed free play section of about an inch. There is a little spacer inside there that is not the full size of the cylinder it is in. In this, the dampening is not in control. I took the shocks apart and added an additional spacer to eliminate the free play of the shock. I just used o-rings from an o-ring kit I had. Not my first choice, but it worked. After doing this to all 3 shocks the problem was gone. I was getting the error about every load and especially larger loads. Instead of using o-rings, if you could find or make a piece of rubber that is cylindrical and has a hole in it, it may work better but the o-rings do work. This is on the front load washer version.

@peterlund3608 3 года назад

Yep. Worked for me too!

@TrustKnowWun Год назад

Did you happen to make a video of this? If not, would you mind explaining in a little more detail? I would like to try this fix. There is a white plastic piece and an orange plastic piece in each shock from my machine, and I can't figure out exactly how you did this. Did you pry off the white plastic end of the shock, or insert O ring through that end piece? Thanks for your time if you answer.

@todwilk Год назад

@@TrustKnowWun If I remember correctly, the orange piece is the spacer? That is what was too short, allowing the free play. I increased the length of that with o-rings. I don't remember how I took it apart. But I remember thinking I was going to buy new ones and figured if I broke it nothing was lost. So whatever you have to separate to get the o-rings on. It is still working without issue today.

@TrustKnowWun Год назад

@@todwilk Thanks so much!

@chuckdachuckster2480 3 года назад

I have a different LG WASHER WM0642HW, on mine I removed the back panel 4 screws and tip the machine forward and I was able to replace all 3 shocks in about a hour. I purchased from Amazon part# LG 383EER3001E Washer Shock Absorber Pins Included - 3 Pack $40 and free shipping.

@manuell9482 5 лет назад

Thanks to this video, I did it, but, I replaced the 3 shocks from the rear side. Is not really easy, but I didn't have to remove the front panel. 😀

@richardhanway7898 Год назад

Make your own spring tool! I bought the spring expansion tool, but this little tool I invented in 5 minutes worked better, at least on an LG. If you take off the front panel, it will make your life easy. Take a worn flat-head screwdriver, and cut a shallow notch a millimeter from the edge. Now put the hacksaw in the notch at a 45 degree angle and widen the notch so it is big enough to accept the spring. Put the spring end in the notch, lift it in place, and to disengage it just lift up the handle of the screwdriver. It went in so easily with this tool I couldn't believe it! (It was the second time I installed the boot seal, and the first time I really struggled without this tool.)

@richardhanway7898 Год назад

My machine was vibrating roughly during the spin cycle, and the boot seal on the door was misshapen and leaking. It turned out that one of two hangers for the drum (Main suspension spring) was broken. I replaced it and replaced all three shock absorbers. Apparently if you move a front-loader without putting in the transport bolts it ruins the shocks, which then ruins the spring. I removed the front panel, which made getting at all the shocks easier. See my comment below to make your own spring tool. Otherwise see comments below mine on removing the shocks from the rear panel.

@robertocuevas4241 5 лет назад

Thanks! Your video made this seemingly tough job much easier than expected.

@gerhardbarnard7017 4 года назад

Hi, why did you remove the front if you are only working on the back shock absorber - does not make any sense?

@xex2kok 3 года назад

They explained that if you were replacing the back, remove the back. If you are replacing the front one then remove the front. A more studious mind might even consider that they only showed the rear absorber because removal and install is the same for both once the panels are off.

@Glenn7719 9 лет назад

I managed to change both on my washing machine by removing back panel and tilting it at like a 45° angle and removing them from underneath. One was definitely gone, they are like an open type damper with felt inside and one of the bits of felt had worn so it was plastic hitting metal which was making the racket. Different type uprated shocks fitted, washing machine sounds like new again. So thanks for the vid, was a simple enough job, took me about half hour to change a pair.

@repairclinic 9 лет назад

Awesome! You're welcome.

@paulsarsany1586 7 лет назад

I just changed all 3 shocks on an LG WM2016CW. Rather than disassembling the washer, I turned it over on its side placing it on a low table and accessed all the shocks from underneath which was open. Had the job done in about an hour.

@johnbuck3953 6 лет назад

Great advice! I replaced the front shocks using Paul's advice to access the shocks from the bottom of the unit when it was on its side. The back one was easier to get to with the rear panel off, which is easily done and much less complicated than the disassembly in this video.

@jchdez100 6 лет назад

i going to try your idea

@rizwanahmed11 5 лет назад

I replaced all three shocks without even tilting the washer. I only removed the back cover. I think tilting the washer and doing work would be more difficult and more risky. I pinched the pins by fingers and pushed it out . I had to use channel locks at the highest latch to push the pins back in once the shock was installed. I have the drawers so it would have be ena huge job to remove and then tilt the washer etc. Changing without tilting requires removing back cover, a good light inside and patience otherwise its not difficult at all. LG washer.

@mattg726 5 лет назад

Great idea, i just used this guide and now I've been fighting the stupid ring for an hour. Highly recommend not doing it this way.

@tylerdumez6723 5 лет назад

How did you know your shocks were bad? My washer (same model wm2016cw) is level but rocks real bad during spin cycle. The drum doesn't seem to be spinning concentric with the door either, figured they are related

@PhillipRemaker 11 лет назад

Should you replace all of them at the same time, or only the broken ones? How do you know if they are broken? Is it obvious?

@djssmom04 3 года назад

I know it's been 7 years since this question, but believe me, you'll know. Your machine will THUMP when it rotates

@joesmith600 2 года назад

Video helped a lot thank you 12mm socket but best tool was a big channel locks and I did all three from bottom just layed washer down onto a stool making sure not to damage anything behind

@healthfullivingify 2 года назад

Great video and great comments below on more tips. Thanks, everybody.

@jtm0725 Год назад

Hello my lg direct drive laundry and dryer machine is shaking any help please!

@PelleTampio 4 года назад

Any harm done if i managed to botch two out of three. They are upside down so inner shaft on tub and not the outer shell. Also did not realize the pinhole has difference so not sure how they went on those two. Third one went the correct way.

@repairclinic 11 лет назад

It definitely could be the shock absorbers. There are three in your machine. You would have to open up the machine and see if they are damaged. Your model is laid out basically the same as this one. You need a different part number though - #1267435. I would suggest going to the repair help section of our website (link in the description). If you put your model number in there and select your symptom, you'll see the most likely causes to your problem.

@Danpatlaw 7 лет назад

RepairClinic.com WM3001HRA AFTER REPLACING BEARINGS AND SEAL WE HAVE SEVERE BUMPING WHEN GOING INTO THE FINAL SPIN

@mission1627 3 года назад

I have kenmore elite and in second floor and the washer doing huge vibration since day first tec. Came 2 time and nothing did by blaming the floor? Q. How We will know this vibration it’s from the shocks or floor etc. ?

@johnlove5310 5 лет назад

When I took shock absorber out they didn't seem bad to me. How do u now if there bad?

@brianb5779 5 лет назад

I myself John am waiting to hear the response on your question. Hopefully someone who actually knows will respond.

@mattg726 5 лет назад

Shocks limit travel. A new/good shock should be very hard to move back and forth by hand. The spring holds the basket up, the shocks stabilize the basket and take away some of the springiness. I pulled my shocks out and all 3 had 1-2" of effortless travel, meaning they are definitely worn out.

@brianb5779 5 лет назад

@@mattg726 Thanks Matt

@MikeJohnson-nf2te 4 года назад

Can some of the plastic hinge pins for the shocks be reused? I’m replacing all three shocks, but I accidentally only ordered 3 pins. LG3170CW front loader.

@derekonline2 6 лет назад

Should I replace the spring along with the shock absorber?

@brettkirk8262 4 года назад

No as long as spring is intact it’s fine

@rameshp.v.1344 5 лет назад

Very good presentation. I repaired shaking problem in my IFB machine by following this video. thanks a lot for posting this video

@PhillipRemaker 11 лет назад

Is there more than one shock absorber in the washer? Is there a way to tell if the shock absober is the problem? As it is, small loads cause excessive vibration unless I set low spin speed. Yes, the unit is level. Also, is the process similar for the WM2487HWM model?

@repairclinic 11 лет назад

Unfortunately we do not offer repair help on RU-vid. If you're unable to find the information you need on our website, we suggest that you use a search online to find a reliable online repair forum. It's likely that your question has already been answered there. We also recommend contacting your product's manufacturer or calling a local repair technician. I hope this helps!

@oneofusall 9 лет назад

Thanks! Just fixed my washing machine!

@repairclinic 9 лет назад

Oneofusall Congrats!

@pisteatarka 9 лет назад

Hi, my washer shakes like crazy, and jumps around, this started happening recently after we moved, I forgot to use the transport bolts to prevent the drum from moving. Both the dampers seem ok, and so do the springs on top. What else could be wrong, the washer/dryer is leveled and it happens with every single load on the centrifuge cycle. Its an LG washer/dryer front load, much like the one on this video.

@repairclinic 9 лет назад

Julio Gutierrez The absorbers may seem ok, but more than likely they need replacement. www.repairclinic.com?TLSID=1773

@cwmizner 7 лет назад

WM2487HWM, what is best way to get to the side shocks??? the rear is easy, access to the side shocks is what seems will be a problem for me. i'm guessing taking the front off makes them more accessible but not that much better than the rear??? there is no side panels it seems...

@rbreslin53 7 лет назад

my brand new lg washer with direct drive motor vibrates terribaly in its first use what may be the problem nbrand new

@nycupperes 5 лет назад

We have the same problem.

@malamri424 3 года назад

My Samsung washer shocks were actually too stiff. I took out a grease-filled foam ring out and that made it better. This is a temporary solution untill the new shocks arrive.

@kazekagetilo 3 года назад

Thank you. I just fixed my washer

@PhillipRemaker 11 лет назад

Perfectly reasonable. Thanks for the pointers. I will do just that!

@yuthanainkaew1393 4 года назад

Can I use with model: WM3670HWA , S/NO: 706TWZH3L277 ?

@rekhabirla5816 4 года назад

How many damper in machine

@agnaldodearaujojunior3019 9 лет назад

Thank you so much. I live in Brazil and fixed the machine is expensive.

@waulau8 4 года назад

I live in Singapore, to fix this 2 absorber costs S$200.00

@cwmizner 8 лет назад

reading through the comments, does the LG WM2487HWM require TWO or THREE shock absorbers? thx!

@teamusa4472 4 года назад

@sgtmwa 7 лет назад

Does anyone know exactly how many shock absorbers there are? LG HW2301MW

@mrtruitter7774 7 лет назад

Normally 3 : 2 on the side and one on the rear

@samirdholakia4051 3 года назад

Excellent very much impressed

@rapinbatches 7 лет назад

got kenmore front loader brand new strait out the box, it violently jumps all over the place real bad, it is level as can be, what do I do?

@repairclinic 7 лет назад

Sounds like the shipping bolts may need to be removed from the new washer.

@rapinbatches 7 лет назад

RepairClinic.com yup, figured that out yesterday, runs fine now. I'm one of those who just does things on my own and throws the directions to the side. Mistake in this case, it clearly shows to do that in the directions.

@anilkaygisiz 4 года назад

LG 1480 modeli icin on kapagi sokmenize gerek yok. Arka kapagi sokuyorsunuz 2 sagda 1 solda toplam 3 adet amortisor gozukuyor.

@brianleblanc9123 6 лет назад

How many shock absorbers does my LG front load washing machine have. Model #WM3770H*A.

@jchdez100 6 лет назад

@@repairclinic my waser only have 3 and is Kenmore

@EliuMMoya 11 лет назад

Excelent and helpfull ! Thanks a lot!

@repairclinic 11 лет назад

No problem!

@ecramcenpes 12 лет назад

Very simple if someone shows to yo before. Thanks.

@robertc7896 7 лет назад

Can anyone tell me what size the deep socket is?

@nevereven305 6 лет назад

I found twisting the pin while pressing the locking tab worked better. Deep socket didn't fit on some of my pins due to constrained access. Used channel-lock type pliers to rotate pin.

@terryy6938 2 года назад

It is 12mm. But if I did not have the hand strength to get it in pins near the tub in the front. I need up using a very small vice grip pliers, which has a natural curved jaws. Set it just right and it is super easy.

@diazasif650 5 лет назад

Thanks... very good...

@JacanaProductions 3 года назад

Another video NOT showing the symptoms of worn shocks. Why not get a machine with worn shocks and SHOW US the movement / symptoms?

@GUZZIPIERCE 7 лет назад

excellent

@MDunka 7 лет назад

Check this for repairing the shock absorbers: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-Mh8uJxEIDc4.html I did it last evening not by replacing the friction material with something else like that guy did, but by placing a ring of paper (3 layers of normal paper glued together) between the friction material and the absorbers' housing.

@mattg726 5 лет назад

The ring is an absolute nitemare. In the hour I've spent fighting it, I've sworn of ever buying another lg product. Samsung will be my next tv now instead of lg lol

@mattg726 5 лет назад

Also the washer still shakes just at bad as it did, on the lowest spin too. I'm quite confident the extra high spin option would lead to a fatality. All 3 shocks were definitely worn out but this repair didn't fix anything. Just a crappy design. Save $60 and put it toward a top loader.

@JumpUpNPullaco 4 года назад

Our LG washing machine is 2 years old and has this problem already. Our new LG dishwasher has to have the power to it cycled on a regular basis, it gets itself in a state where you can’t turn it on without cycling the power. We have decided to never buy LG again.

@sergioluviano8911 2 года назад

Samsug washer makes a sum noice

@michaelspray3293 9 лет назад

When they say 'flat head screwdriver' or spring expander, GET AN EXPANDER. You WILL NOT be able to replace the retainer ring on the front seal without it, it does not just make it easier, it is impossible to replace without one.

@repairclinic 9 лет назад

Michael Spray Thank you for your input.

@mattg726 5 лет назад

Not impossible, but very difficult by yourself for sure. By the time I got mine back on with screwdrivers i was pretty angry at the world. Highly recommend a cheap harbor freight tool to assist

@jamiedoucette2777 4 года назад

Pro tip, use the same pliers you used to remove the pins from the drum. Get the top of the ring installed, and down one side to the spring. Grab the other eyelet with the pliers, and extend the spring, installing the ring from the top, down that side. 20 seconds, and done!