LOUIS VUITTON SECRETS EXPOSED! Employee Discount , Do NOT Shop Letter & More! - Former LV Employee! 

This honestly makes me not even want to buy from them. I respect companies that respect their employees. I don’t just spend my money on luxury just to say that I have it. The integrity of the company is what matters most to me. I’m glad that you’re happier with your new company. Congratulations

As a former LV client advisor, i approve this message.

“The bag is not apart of our collection” 😭💀 omggg!! I’m weakkk. Please give us a story time recapping crazy stories from your job 😂😂

It's so cute how you handled the last question. I'm glad that you like your new job. Congrats.

Outstanding job - super professional and diplomatic. Good luck with your new company - sounds like you're really enjoying it!

I have a total of 37 LV bags and 2 luggages dating back to 1993 when my parents purchased me my first bag in high school. I can say my bags pre- 2013 are better quality. Bags and SLGs I received after 2018 and my last one this past Feb. the quality has drastically reduced. You literally have to baby the newer bags. I’ve carried majority of my bags over 20 years and still look new. I purchased this past November Speedy B25 in DaimlerEbene and worn it 1 time for 2 hours and the strap has already cracked. I lightly clean all my bags after every use for the past 29 years and my last 4 either have cracked strap, cracked vechetta. I don’t hang them but keep them in their dust bags and humidifier system is always at 35%. Canvas not as thick as well. I just got the Monogram Empreinte On the Go Pm and afraid to wear it as I heard the designs print fades. I also don’t like the discontinued date codes. I like to see where my bag was made and you can’t tell with the microchipped. Luckily, I have a great relationship with my SA and once I purchase she checks for me. Thanks for the video. After seeing this, I’m going to pull back from purchasing. I don’t support the way they treat their employees. You guys work really hard and I’m sorry a company like LV don’t appreciate it. Hell might start back carrying my coach bags. They still look good and had many over 20 years.

Thanks for sharing! I’m glad you’re happier where you work currently, and thanks for sharing info about LV in a respectful manner.

This was a great video!! Thank you for sharing your experience and knowledge 🌸💕

Love this! Congratulations on working for an amazing company. I’m glad you feel better in your new role!

I’m glad you answered the online return to in store question. Because I was given that same response that’s you gave, from client services. Unfortunately this one store in particular in NYC refused to return my 1 online return and instead chose to deliver it to the warehouse which then became a nightmare to receive a refund. It took over a month! I now would mush rather drive to NJ and shop there than give that NYC location any of my business. And I’m quite the shopper 😆😂 GREAT VIDEO 💕

this was so great friend ! im so sad that you worked in such a toxic environment i mean that broke my heart because you are such a kind and gentle soul ! im so glad you found a great place to work !

Thanks so much for answering my question (as much as you could)! I kinda figured you couldn’t share everything but I’m so glad you love your new job and it’s way better than LV 😅 loved the rest of the video too!

I love this video thank you for all the great information and I hope to see a part two. It’s great that things are working out for you at your new job! 🤗

My neverfull was terrible. I bought mine from the LV store in Lennox Mall. I vowed to never spend that much money on a poorly made bag. Now that I know that they treat their employees like crap I’m firm with my decision

Really great and valuable feedback. LV was the first luxury brand I fell in love with and made my first purchase from, I still have that bag. I can honestly say the quality is not the same as it was in 2012. Still love the brand, but I’ve definitely explored other brands. 😊😊

I'm so glad you are in a better situation. Thank you for this Q&A.

Great video! Loved how you kept the folks hanging on the tea 😆! Do what you gotta do and enjoy it. Having the privacy is nice 👌🏽

Great video! So glad you’ve landed a position with a company that treats their employees well and checks off all the mandatory boxes ✅ I think I know where, but we’ll keep that under wraps 😉👏🏻Have a beautiful day! 🌅☕️

Great video! These are always fun to watch and learn about the inner workings of the fashion industry.

I am new to your channel and I saw this… Really and seriously when you hear about companies that miss treat anyone especially employees it really makes you as a customer not want to patronize that brand

I am new to luxury handbag buying. I have watched four of your videos already and I must say I very much enjoy them and appreciate your honesty and expertise.

"LV does not compare " ... okaaaaayyy... Congrats again on your new journey at your new-ish job ! 🖤

Glad to hear you found a great work life! I had a question about repair. I've had 3 bag in repair for 6 months, I know because of Covid but is there a discount that can be extended for situations like this?

Happy employees=happy, satisfied customers. When I shop at LV I expect decent customer service whether I end up buying or not. Good customer service at any store is what keeps me loyal to a brand. You probably learned a lot at LV that you took to your new job, good and bad. I am delighted that you are so satisfied with your new job.

Hi I’m a new subbie. LOVE THIS!!! That’s right, TELL IT! I’m here for it. Thank you soooo much for your candidness.

Thanks for the informative video. What do you think about the new sunset pastel LV collection? Do you think these bags hold their value over time? I got the marshmallow sunset pastel and still deciding if it’s worth keeping or if I should still with classics.

Love the video, I can’t wait for part 2!

This was fun to hear. Thanks!

Informative & respectful always so kind and genuine 😊💖 loved the little tea time, yes to part 2!

I returned a pochette metis to store that was a hot mess ~ alignment, wavy edges, and the catch didn’t line up so closed the whole bag was contorted and puckered. Anyway the SA agreed and apologised and gave me an exchange, but the next day a friend of mine got a call they had one 8n and it was the one I returned!

Thank you so much for actually taking the time out to answer my question that is so interesting I always wondered about that Thank You! And you pronounced my name right!

Congratulations on the new job!! Thank you for answering my LV questions!!!

I’m glad you are treated well at your new work place, I love shopping there and knowing it , makes me want to just continue with them.😉

Great Information 👍🏽 You were very informed and I love your personality

Definitely was the best “Tell all” I’ve seen. You did it very gracefully lol thanks for sharing. And Yes i think its Hermes too😃🥳

Such a great video & congrats on the new position! Would love to hear some of those customer service stories ;)

Loved this so much! Cheers to healthy work environments!

Love love this video thank you for sharing ❤️❤️❤️

Hi Maison, i really like your videos with good advices. I am comparing between Vavin chain wallet in canvas, and twist chain wallet in gold hardware. Which one you think better, about quality, easy to use, and easy to take care. Thank you

I just chanced upon your channel. This is the first video that I watched. I am a handbag junkie and enjoyed listening. You've got me wondering which high end designer is your new job.😊

Hi Malli, new viewer and loving it. Yes, do a crazy LV stories video please!

The sweater you are wearing looks amazing on you!

Thanks so much for sharing! I do not patronize organizations that are not good to their employees so thanks so much for letting us know!

Thanks for answering my question. It's good to know that LV won't a bag with quality issues. That poor lady who was gifted a fake bag. You can definitely get those in Paris too. Would love some more story time 💕💕💕

Excellent content! Congratulations on your new job💗

Hi. I love your video! I’ve been eyeing the Pochette Accessories in Damier Azure (the Monogram is always out of stock). Could you wear the Damier Azure year round? I would like to use it as an everyday bag and would love your option. Thank you!

Congratulations on your new job! You deserve it!

The client profile: does it go across every store? For example, an LV from a boutique inside Saks vs a stand alone store? How far back in time does the profile go? Does it include online purchases?

Wow … Great information! Very well done and classy as we should be as women ❤️

Thanks for this great informative video. Girl, I hella cracked up at "this bag is not a part of our collection" 😂😂😂 I recently bought my first LV bag online, a pochette metis in the black empreinte...I used it for the first time this week and by the end of the first day noticed that the color on some areas of the handle and edge of the flap are low key rubbing off....traces of white are showing through. I will certainly be heading to a store to exchange and hope that doesn't happen with the replacement. Major sigh... Anyway, happy you got a new job that you love! Be blessed! 🙌🏾

Thanks for this video! Can you please share with us your funny or weird stories at LV… thanks again 👍❤️

@maisonmalli great video! Love your content. I recently received a speedy 25b damier ebene from 2016 in excellent condition. But I know the canvas was changed in 2019? So now I’m not sure if I should keep it or get a new one from store. Any advice?

Great video!! Interesting your perspective on the US made bags and SLGs..I have found consistently that bags and pieces from the US are made poorly and have quality issues..not the case with France, Spain and Italy. Maybe fluke, but has been consistent in my experience. I avoid pieces made in the US LOL! Anyway..great video :)

If you have friends or acquaintances that have worked at other luxury brands, I’d like to hear about their different experiences too! Maybe do a collab video to share stories! Thanks again!

Really entertaining video, thanks for the gossips !!😁

Im here for the tea.

You're are adorable! Love the content and your vibe!

I ordered a monogram reverse pochette Métis online but received the incorrect bag and returned it. My plan was to purchase it again; however, from your videos I gather you’d recommend getting a leather one instead? Any help/suggestions will be greatly appreciated 💜

Love your candidness. You’re so funny 🤣 but clients are nuts 🥜 lol 😆

I just wanted to share went my LV experience. In Hawaii after I was released from the Navy I used some of my separation pay to purchase a Louis Vuitton Murakami Multicolor Monogram Speedy. I insisted on taking home the floor model. I asked about craftsmanship guarantees and the SA rudely told me there isn’t any and I had one to return the bag unused. This at the time was almost $3000 for the largest bag. I expected some guarantees for my money. But I had done recon once a year for about 6 years before I decided on my bag. I decided to go ahead and purchase the bag. She was the only designer bag I had from 2012 until 2015. I have had her in almost pristine condition for 10 years and I love her. Now for my recent LV online purchase. I had wanted an original monogram speedy for forever so it could be m6 everyday wear and tear bag. In April 2022 I was able to get one online with 4 payments on PayPal. When she came in I was severely disappointed. The 25 speedy is tiny and felt like it was just above thin plastic vinyl. In my personal opinion not worth $1600. I believe that my speedy 40 made in Paris is by far superior to anything made in the US. As a professional you have stated you don’t agree and that’s cool. Although I did just purchase a bag from Walmart.com that was inspired by the checkered speedy and in my opinion it’s better than the LV I returned. Anyway great video and great information. You are greatly appreciated.

I thought Hermes at first too, but now I'm thinking Goyard because she said it's like LV but better and Goyard is super secretive

This was great! Thank you

Great video! You should do the stories about taking fake bags as well. ☺️

I really love the Speedy bags. I want the material/fabric bag. Please tell which is your favorite of the Speedy?

With your experience under at least 2 luxury brands, what do you think makes a luxury company good to work for, vs. good under which to be their purchasing (repeat) customer?

Omg i know where you work. Congratulations for landing on that job. 🎉❤ loving your content so much!

Iam so happy your working a job that your passionate with awesome content as aways ❤

Excellent video!!! 👏👏👏 Does it make a difference to order an item from your CA instead of ordering it online (when it’s available online)? Is it just making more work for the CA or worth it help make their sales quota?

Great video!!! So interesting ❤

I wish I found your page before you made this post, can I take a preowned bag (new to me) in for repair? There’s a great petit Malle but there’s a scratch in the black metal around the corners

LV , other designers outlet store at Bister Village.. in England. Also LV had outlet store at Tanger Outlet in San Antonio..not sure still open though..its been awhile since I have been to these stores...

Wow $1.00 ??? Commission for a Neverfull. That's ridiculous. Are the salaries more than minimum wage for SAs? My SA was on vacation and I waited for her to return to make a purchase because I thought she made good commission on these sales. What a shame.

Yes definitely Hermes... I love ur Videos!!!

Hi there, I have a question 🙋🏾‍♀️ What if I don’t have a store profile but have few handbags from gifts and need maintenance/repair? And can you add a bag that was gifted to my online profile?

Love it my friend ❤❤❤!

You have the insider info, ssooo question. If I need a repair for cracking of canvas - would they replace a bag even if its bought pre loved? It's a neo noe in blue jean which was limited color. So how would they handle my bag? Thanks so much!!!!

I am so happy you talked about the quality "issue"... I get into so many arguments with people that try to say the quality is SO DIFFERENT.... It would just make no sense if they made different bags, with different qualities, and techniques 😅

LVoed this video. thank you for sharing 💚

Thank you for the detailed video👏🏽👏🏽. I have a couple of follow-up questions: 1) Does LV repair service apply to "pre-loved"/"pre-owned" pieces? 2) Is an LV receipt required to request a repair? Thank you.

Super informative 👌 thank you

Thank you for the video!!

Hi! How do you feel about all these companies taking vintage LV bags( in really bad shape) and reinventing them? Fringes, and such? Also, where do you recommend selling bags I don’t use? I have a Hudson GM like new I don’t want 🤦🏻‍♀️

Thanks for your video! LV was my favorite brand. At my local LV store in Austin, you now have to make an appointment to walk in the store. I miss the days of browsing without needing to have SA at all times. I own many LV bags & part of the fun of it is going back to the store a few times to see the bag I’m interested in before I actually purchase it. I don’t want to waste their time w/ me if I know I am still undecided. I had a repair & they would not let me in w/o an appointment. I had to return the next day. In my opinion, this is LV wasting the customer’s time having to make another trip. Why do they require appointments now? Seems like they will miss out on impulse buys. Thanks!

I'm here for the coffee and the tea! My question is how the discounts are for non-seasonal items? Also, did people ever get in trouble for sharing their discount?

Thanks for the helpful videos! Iced coffee? Yes 🙌 I showed a picture of the black LV bag I like to the LV sales guy in Portugal last week and he said “it’s favorite and out of stock” so I got a black leather Diane (new to LV) and I just found out the bag I really wanted is Vavin PM so I’ll be exchanging. How would we know if our LV bag is real? Should it come with date or something?

I absolutly love your jumper 🤗

I tried to get my LV speedy multi color monogram nano repaired and LV rejected it in an email they sent me. They basically said it wasn’t in my purchase history. It was a gift so what should I do wait for them to mail it back to me and go in store and give them my moms name since she is the one that purchased it? I’m so disappointed

Hi, I am new to your channel I just want to know your opinion about the new released of Alma bb in Damier Azur print with braided handle for spring collection 2022. Would you recommend it? and is it worth the money with price point of over $2000 dollars? I appreciate it :)

Your skin and complexion is gorgeous 😍❤️😍❤️😍❤️

Please share some stories. I love your videos.

Hello Malli, new viewer and enjoying your videos💐

Yes, yes! I’d a vid of all crazy customer stories. LOL

Wowie, when I was an SA at Louis Vuitton we did not get commission 😭. That's honestly one of the reasons I left.

Hi Ashmali, this was great! Would love a part 2, I would love a funniest stories as well!

I have been looking for the Porchett Accessories & Bumbag for the longest. For two years to be exact. The Porchett was $790, but now it is $1290, but still unavailable. How come these have been unavailable for such a long time but remain on the site?

Happy for you

Hi darling! Do you think the LV costume jewelry is worth it?

I have a neverfull I bought pre owned from Le Prix. I need to have it repaired. How can I do this? I asked at a LV store and they told me they couldn’t send it for repair because the bag wasn’t registered to my account and I didn’t have any receipt of purchase.

Thank you for answering my question. I am considering but not sure about the price. Ugh

What qualifies as a “repair” on a handbag. I just bought a brand new LV bag from a reseller but I don’t know how to ask for a repair on something that is new and appears new. Any suggestions are appreciated!