The Truth About Louis Vuitton! | Why You Get Bad LV Customer Service - Former LV Employee!

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The Truth About Louis Vuitton! | Why You Get Bad LV Customer Service ~ By a Former Lv employee! Inspired by a comment ‪@EricasGirlyWorld‬ made!
This is why LV customer service sucks! Ever went in to buy a lv speedy, lc never full mm, lv pochette Metis and got bad service? It's because your SA's are fed up! Watch the video to find out why. Take it from me a ex lv employee . ( black girl luxury )
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Maison Malli
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8 ноя 2022

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Комментарии : 228

@Star___ Год назад

I worked at Louis myself for about a year and couldn't even handle the toxic work environment. I could only imagine working for 7 years... Kuddos to you, and I hope you are enjoying the new brand your are with! I am currently with another luxury brand as well and have been treated 100 times better!

@maisonmalli Год назад

Girl good for you making it out! Things were horrible back then it just escalated over the years. It’s def a toxic work environment

@kristen8041 Год назад

I’ve worked for Louis Vuitton for the past 3 years and it by far the most backwards, unprofessional, unhealthy place I have ever worked at. They honestly don’t care because they are so big but at some point, they cannot be too big to be held accountable. It’s awful!

@maisonmalli 11 месяцев назад

Girl! I truly truly feel you. Get that experience up && dip. lv is literally the ghetto

@melikeetoo Год назад

As an LV customer I’ve soured on LV and this further puts me off the brand. Employees make the world go round and these luxury houses need to get that clear! Nothing luxury about not valuing your employees 🤦🏻‍♀️

@maisonmalli Год назад

I absolutely agree

@timpark8000 Год назад

Awesome video!! Love the message! I think people need to hear this.

@maisonmalli Год назад

Thanks Tim!

@sibimarie33 Год назад

Toxic work environments are the worst 😢 The last toxic work environment I worked in was when I was an elementary school teacher. I still have ptsd from working with the administration at my school and that was 10+ years ago. I’m so sorry you had to experience this. Sadly, I don’t think it’s going to get any better especially with everything going on in the world right now. Thank you for sharing this video. 🙏🏽❤️

@maisonmalli Год назад

Work ptsd is a real thing lol but you know; I’m a big girl and I’m proud of getting myself on up out of there. My new job is everything!!

@sibimarie33 Год назад

@@maisonmalli I’m glad you got out of there and are much happier! 🙌🏽🙌🏽

@elizabethcruz3374 Год назад

Loved this video! Thanks for being honest, always love your authenticity!!

@maisonmalli Год назад

Thank you For watching Elizabeth

@stephan1emar1e Год назад

Always appreciate your genuine and honest self. You’re great. Thanks for the content and info always!

@maisonmalli Год назад

Thanks for tuning in Stephanie!

@tashahartman38 Год назад

Thank you for sharing with us and really opening our eyes to CA’s and what they have to go through. It’s sad they have to deal with such toxicity. I’ve heard a lot of negative comments from other past client advisors. It’s sad this multi million dollar luxury company doesn’t treat their employees with respect. Thank you for sharing! ❤

@maisonmalli Год назад

Girl multi billion. Last year I worked at Lv they made 43 billion that year!

@cherylivers9314 Год назад

Thank you for sharing. I’ve purchased from LV in the US, I moved back home to Australia this year and have purchased from my Sydney based store recently. The service is like day and night 😮, I was able to wander the store at my leisure, my client advisor pulled many items that interested me, very patient and offered me drinks. I chatted to other customers comparing bags they were all looking at, no pressure from anyone to hurry up. My first visit I was picking up a card holder that I purchased online for $375 AUD. This was not the same where I lived in US unfortunately. I always felt to enter the store I had to have a specific reason and was going to purchase otherwise I felt I was wasting peoples time. Working for a luxury brand should be an amazing experience for both employees and customers

@maisonmalli Год назад

Yea… things are so different overseas. When I went to Paris this Summer while shopping I made a lot of luxury friends. They were so shocked when I told them I only have two weeks of vacation. One lady at Chanel actually asked me how do you survive. I think they start with five weeks vacation.

@cherylivers9314 Год назад

@@maisonmalli I don’t know how it is allowed to only give employees 2 weeks paid leave a year?! How do they put lipstick on all these negatives when hiring people?

@trumpgirl9291 Год назад

This is a huge eye opener! Wow! I am so sorry this was your reality. Glad you left there!

@maisonmalli Год назад

Me too! Happy to have secured my dream job 😉

@mindbodysoul8214 Год назад

Totally appreciate your honesty. I have researched & learned so much in the past few years. No, it is Not the people 'We see' in the boutiques but the ones at the top and DON'T see who apply Horrific Pressure to others. You have SO MUCH MORE to share but I do appreciate what you do share.💯🧡 P.S. it's NOT just LV.😶‍🌫️

@maisonmalli Год назад

Oh for sure it’s not just Lv but their are companies; lux brands out there doing right by their people so I KNOW Lv can do better. And yes! I try to keep the trash talking PG 😂🤣😂

@GaryGarlic Год назад

You've mentioned how toxic LV is and another RU-vidr mentioned the same thing and it's because of these first hand experiences I haven't shopped at LV in forever. LV used to be my favorite brand but they literally could care less about their employees and the quality of their bags. Profit is the only language they speak.

@maisonmalli Год назад

100% agree with you. I have such a love hate experience with lv. It’s honestly just a nasty cycle. I truly don’t expect people to stop shopping their fave brand because of my work experience but people keep buying (even though quality is poor) why would they change?!

@DazzleMe77 Год назад

Thanks for sharing!

@maisonmalli Год назад

Thanks for watching 😉

@cherisebanks3337 Год назад

I’m sooo happy that you are in a much better work environment where you feel appreciated I have worked in retail for years not luxury but understand what it’s like to fake it for your customers in order to provide for your family it’s not right and frankly the practices are unethical in my opinion great video I enjoy hearing your experiences and perspectives

@maisonmalli Год назад

Thank you! You get it 🙏🏾 && that’s refreshing to see as a lot of people don’t. But I’m in such a good place now; lemme tell you; ya girl is thriving in every way possible!

@kanderson9689 Год назад

Watching this I remember going through this with you. You darling are a rare breed and never let those situations break you. Which is why you are so successful. ❤

@maisonmalli Год назад

🤣😂 LV was a trip huh! But we made it out alive and in part thanks to your mentorship && reference hehe…I’m happy where I’ve landed.

@leslieg764 Год назад

I’m so sorry that you had to go thru that! You’re a bigger person than me- I would not be able to put on a happy face and go sell after being yelled at. No ma’am! 😅😂. Im happy that you’re working in a better environment 👍🏼💕

@maisonmalli Год назад

Going through it was rough but life is so much better this hehe. Always love to hear from you Ms. Leslie!

@leslieg764 Год назад

@@maisonmalli I’m still here! 😄 💕

@petrina7883 Год назад

Disgusting that a luxury company making billions has to mistreat the very people who are the backbone of their business - the staff on the floor selling.

@maisonmalli Год назад

My sentiments exactly

@bridgetd8528 Год назад

Thank you for sharing this. I recently been turned off by LVs quality and the sales associates usually don’t respond for requests so when I heard about how low the commission was I was like no wonder they’re not responding, I wouldn't waste my time either helping a customer with something that may only earn me $2 smh LV needs to do better

@maisonmalli Год назад

Yeaaa it’s hard to put in all that work for minimal pay but LV’s customers deserve better. It’s really up to the brand

@svetikchum6988 Год назад

Most retail jobs don't even get commission that just comes with the territory of being in retail

@cindyandben3116 Год назад

Thank you for this video, I appreciate your perspective. I had an LV advisor who was fantastic. He worked hard, he kept in touch and he serviced so many clients so well…. but he left. We kept in touch and it seems as if for the amount of work he did he could make MUCH more at another luxury brand due to his work ethic.

@kianniedejesus7256 Год назад

How horrible!! Would never had known if you hadn’t shared. Thanks for keeping it 100 with us! I have been wanting a bumbag for years now! Any good recommendations aside from LV? :)

@maple_star Год назад

I feel some huge parallels having worked in the cosmetics industry for some very big brands - very relatable.

@maisonmalli Год назад

Then you get it wink 😉

@JnnVe Год назад

Great review, good to know how these large companies are. There are better brands to invest in that treat their employees fairly.

@maisonmalli Год назад

I agree. The part that upsets me is LV is the biggest company of them all and these smaller brands ArE in-fact treating their people better

@davidglodoski2525 9 месяцев назад

Im happy your no longer working in such a hostile enviroment. Thank you so much for sharing your world with us ❤ 😊

@maisonmalli 9 месяцев назад

You are so welcome! Thank you for watching!

@stayathomemombudgets144 Год назад

Thank you for your honesty. Eye opening . Knowing what you know …. What are some brands you would recommend??????

@maisonmalli Год назад

To work for or to shop?

@stayathomemombudgets144 Год назад

Some people will not shop at a place they’re not willing to work 😮 I’ve been wanting to buy a bag but lately influencers have been saying the same things about LVs recent issues .

@kitana370 Год назад

@@maisonmalli to shop! If i get a monogram, it needs to have leather also😂🤦🏾‍♀️. Already have YSL Niki and Loulou…

@nurseulaasap5523 Год назад

Wow LV should do better than that, they can afford it! I am glad you got out there and now on a much much better work place ❤ Your colleagues are the sweetest and MT omg such a classy lady! Since you are happy in your new place please do not ever leave 😁♥️!

@maisonmalli Год назад

💖

@marshamarshamarsha378 Год назад

I love my CA and get so upset when I find out what he makes from my purchases!! He told me and I was shocked. I love him and love working with him but I would understand if he left. They need to compensate their employees!

@maisonmalli Год назад

Your CA must trust you to share that with you. So many shoppers out here blind not knowing their CA is getting the way short side of the stick. Thank you for being empathetic towards him

@beacuz Год назад

All I can say is they lost a jewel when you left.😊

@maisonmalli Год назад

I think so too 😉 not to toot my own horn hehe

@precioustoya724 Год назад

Hey girl hey! Thank you for your story time and your experience as a SA at LV…I’m glad you moved on months ago. Still trying to find clues of your new luxury company you’re with now. I’m just glad you’re happier now.🖤

@maisonmalli Год назад

Hahah if you dig hard enough you will find hehe! Just don’t tell nobody 🤣😂

@glenda8227 Год назад

eye opening, thanks for keeping it 100 so messed up about LV...your former manager should have been reported years ago, thats a hot mess glad you got outta of there

@QueenBeverle Год назад

This is the #1 reason why I don’t shop LV…and not to mention I can’t afford it 😂

@maisonmalli Год назад

😂🤣😂 ur funny! It’s ok girl! So many contemporary brands with cheaper bags and better quality

@IFStgt Год назад

I totally feel this. I buy regular online mostly. Store experiences are totally not good for me. Respect, kindness, interest is mostly missing. You have to ask for getting a bag in your hand, to get a bag for carrying your purchase home. F.e. I ordered something in May and still no contact to me. I need to ask and ask. I get your points and that seems very strange!!!! The percentage you likely to get is a joke. I can understand why a SA is then kinda pissed. But if you are not happy with your job quit it! Sorry, my opinion. It is always your own choice. 😢😊But respect, values are always deserved by everyone. By the way what do you think about the Fold me Pouch? Phone Bag? Can you review this one please?

@Atomichabits5 Год назад

I’m not buying anything there after watching this video!!! 🙌🏽 They do need to get it together!!!

@maisonmalli Год назад

I understand it is a business but they have the opportunity to do a lot better

@candicea2472 Год назад

I'm so sorry that was your work experience 😔. I knew the commission was low, but when you broke down the ratio to dollars, it really made me sad. My CA has always been so nice and very helpful. Even to the smallest of pieces, he has always been so nice. I know there is not much we can do for our awesome advisors besides purchases, so last year I gave him a small gift card to show my gratitude. Hopefully it gets better soon 🤞🏽.

@maisonmalli Год назад

Technically he’s not allowed to accept gift cards but I’m glad you did it 😉

@candicea2472 Год назад

@@maisonmalli Yeah, I understand that. We became good friends, so it was more of a friend giving a friend a gc not because of his services 👍🏽.

@tiffanymacklin-hale9554 Год назад

@@maisonmalli Really?? I gift my advisor all the time. Never knew it wasn’t allowed but I would have and still will do it anyway. Thanks for more tea. Keep ‘em coming😂

@Alisha-hs8xj Год назад

I’ve had mostly friendly experiences living in both US and Sweden but have noticed a very high turnover rate here in Sweden for all CAs. This isn’t just for LV but all of them seem to rotate around to other boutiques very frequently and I haven’t had the same CA for more than a few months before they’ve left. Here I don’t think they make any commission at all on anything, from what I understand, due to the labor laws here. But I try not to waste their time and just go in to “browse” and only go if I actually intend to buy something. It feels like the influencer culture may have ruined this a bit for everyone as they go into the store to film and often do not buy anything, therefore wasting CA’s time. Curious on your thoughts about this?

@maisonmalli Год назад

The high turnover thing is also prevalent here. I think people think the only way to earn more money is to work for a brand for a year or to build their résumé and then move on. Because staying with one company for a long time means you never get an increase in wage. I think abroad no commission but I think the quality of life is better like six weeks vacation opposed to two weeks here. As a ca I’ve never really had influencers waste my time.

@LolaFulana305 Год назад

I don't like the LV location in Aventura Mall in Miami. A few times I was ready to buy the bags but wanted to see them in 2 different sizes before purchasing and the SA rolled his eyes and walked away. It happened on two separate occasions and it made me end up buying them online.

@maisonmalli Год назад

See that sucks! I think you deserve better than that. & that employee straight up rude. Smh. I won’t even make excuses for him. We don’t know why he acted that way; even if it’s because of work pressures at the end of the day; the customer deserves more

@janievo6413 Год назад

Omg Ash! I was one of your client! I always wonder how it's like working at LV im so sorry you experienced this.

@maisonmalli Год назад

Hahha heyyyyy!!! It’s all good! On to better things now 😉 hope all is well with u

@AllIAm1 Год назад

Wow I might stop buying LV after hearing this thanks for sharing

@maisonmalli Год назад

You are welcome. And I don’t know; that’s totally up to you. I’m not telling anyone to deprive themselves of what they love, just giving a diff perspective of the SA

@AllIAm1 Год назад

@@maisonmalli I don’t love any company that treats people like that. People > material things

@WhatLeslyeLoves Год назад

It’s sad that LV treats their employees this way. The fact that they’re more focused on profits versus overall CA and client experience is terrible.

@maisonmalli Год назад

Truly I think they care about client experience. That’s why they do secret shops, and 1000 surveys to make sure that SA’s are giving good experiences. I think they know if they don’t document it; advisors wouldn’t care. So they treat advisors poorly and make sure they document closing experience to make sure it isn’t transitioning to customers but of course if you don’t purchase Lv doesn’t see how badly you have been treated

@makeupboxfyi Год назад

I HATE to hear this! I myself used to work for the largest glasses conglomerate, Luxottica🙄 While the treatment wasn’t as bad and your LV experience, the pay was terrible, 25 cent raised were the norm, and almost every store manager I had left the company in a year and a half tops, due to mental anguish! I’m grateful for the experience it gave me, but because of that 9 years experience I have the biggest hearts for sales associates! I try and fill out the surveys, ask for managers emails, and send gifts to thank them for there hard work! You too often see people complain, but rarely acknowledge people good work and kindness. I just commented about this in a video I’m editing, lol! As someone in that environment, how can we the consumer, reach out to LV corporate effectively? I’m all about companies taking care of the employees, those are the legs that help them stand! It’s truly is disgusting to hear how companies treat those who truly make them shine! Shame on LV!!

@maisonmalli Год назад

Honestly it’s a big mess && I think one that will be hard to rectify as I truly think LV doesn’t care. LVMH is in it to dominate and that’s all that matters to them. It’s really nice that you take care of associates around you. I do the same and alwayyyyss write reviews on their behalf. When I shopped at Dior in Paris I had them find the director in that big store just to tell him how much I loved my experience and i also filled out the survey when it came

@thatsnotme6801 Год назад

Hi Malli, I had a friend of mine go in store to purchase the last t-shirt available online fortunately it was my size “3L” which online states was the the largest size but when he got there they actually didn’t have it in stock they had a 4L which to my surprise didn’t make sense to me because the maximum size online is 3L I contacted client services and they was unsure of why they had access to extra larger sizes on their end but noticed it didn’t show it as an availability online smh so I started if that’s the case you must have the shorts I want in a 2L instead of the maximum size stated online as 1L? Could you shed some light on many thing you know about this or if you’ve ever known or heard of this to happen? FYI I live in the uk btw don’t know if maybe things are different between countries

@aprilwangstrom8731 Год назад

I’ve never had a bad experience in any LV. Although, when I go in I know exactly what I want, I’ve already done my research and try to stay focused. I don’t like to waist my CAs time. Maybe that’s why I’ve never had bad experiences?

@maisonmalli Год назад

I would say so. You are the ideal kind of shopper. That’s how I shop. Most people though need wayyyyy more time

@MotivationMaster28 Год назад

I agree with you however, I had a horrible SA who literally ghosted me and never got back to me after she gave me the wrong shoes... that is not good customer service, whether they treated good or not by their management.

@maisonmalli Год назад

I’m not saying the reason EVERY associate doesn’t give good service is because of management; but for the most part. This made me think of something else though I should have mentioned in the video. If you went to LV 10 years ago you would notice most of the staff were mature individuals. Professionals let’s say 35 and up. These people viewed LV as a career. But now when you go to LV you notice that a lot of the advisors are younger 19 20 21. This is because LV can pay them a lot less for their limited to no experience. A lot of these kids are in school and don’t care. LV is just part time when they get their degree they move on. So they don’t care about giving great customer service. Essentially Louis Vuitton is getting what they are paying for. Girl it’s so much going on!

@pure_indulgence8144 Год назад

Honestly that’s disgusting! The folks that I work with at LV have been nothing but delightful and I think it’s ridiculous that they get treated like that on the backend. As a client how do you make that better for your CA/SA? Do we ask for the manager and sing praise? Or is the only way to show our gratitude is to focus on leather goods/ready-to-wear?

@maisonmalli Год назад

Honestly it’s a horrible cycle. It’s my experience that when you give them what they want; they become greedy. When fragrance launched the comission was 4%. After two years of advisors building it up; once that category was secure they dropped the commission to 2%. Like we don’t need you guys anymore it sells it’s self. && then they increased the commission on jewelry because that was their next push. The only way is for fans to boycott and starve lv of money; but I truly expect no one to do that sincerely as I’m not advocating for people to do that; just answering your question. Singing praises doesn’t work. I got exceeding expectations on my reviews. Top performances in my store and still didn’t get raises. Change needs to happen from within

@pure_indulgence8144 Год назад

@@maisonmalli Ugh, it’s unfortunate! Glad you’re now working somewhere that treats you much better! I will always be grateful for the wonderful CA that I have. LV needs to do better!

@allurachanel 10 месяцев назад

omg you’re guyanese ?? same !! 🥰

@frenchiesaparis5741 Год назад

Quick question, if you have a great experience with an SA can you tip them l directly or do they not allow that, or does LV take a percentage? Thank you and wonderful channel ❤

@maisonmalli Год назад

You aren’t allowed to tip your SA! However, if you want to, I would do it discreetly, I think you’re as they would most appreciate it😃

@tiffanycurry1916 Год назад

I am so sorry! I work as a VP of HR and it is a nightmare and such an employment law and compliance risk to have and maintain (even worse) a toxic culture. For your pay what it sounds like they did is they paid you your base wage, then paid your commission out as a bonus; in short it’s almost 40% taxes. Also a lot of these companies are being targeted in the United States by the EEO and DoL.

@jashownaparis1021 Год назад

Thank you for sharing your experience. I will not be supporting LV any longer.

@maisonmalli Год назад

You’re welcome girl! Knowledge is power

@marytownsend3718 Год назад

I shop in the boutiques in SC and NC and fortunately I have never been treated badly. In fact they treat me like I’m spending 100,000. Sorry your boutique is like that.

@maisonmalli Год назад

It’s worldwide. If you shift through my comments on other videos I’ve had employee from all over the world comment on how crazy it is working there. As mentioned in this video; I always gave great service! I pride myself on it because I love meeting new people but that doesn’t change the fact that lv is taking advantage of their people. And the pay structure isn’t just at my boutique it’s at all boutiques across the U.S. furthermore, LB safeguards their employees behavior. We use to get these surveys && if you did bad that would also take away from your pay come review time. So essentially you just have to bite the bullet && be chipper lol

@marytownsend3718 Год назад

@@maisonmalli didn’t mean to take away from the way company treats employees, just stating my experiences as customer.

@majanice Год назад

considering how big LVMH is they should treat employees a lot better. Thats so sad. I am glad you dont work there anymore ❤

@maisonmalli Год назад

Me too!!! 😉

@fgzy123 7 месяцев назад

Back in 2004 right after I graduated college, I bought a monogram canvas Keepall 50 and as I got older, traveling with that bag with all those logos got embarrassing. Worst decision ever to buy that bag. Should have used the money to buy Apple stock instead. Lost the receipt a long time ago so I can't even sell it.

@sparkofinterest81 Год назад

Thanks for this honest review I own two bags a 80's vintage speedy 25 with the original strap purchased forever ago at water tower place in chicago and noticed that the Louis vuitton damier ebene canvas 2019 Neverfull MM is not the same quality! Is it just me? I will definitely think again before making future purchases because I do feel the associates work hard and their getting nothing when it comes to conglomerates and corporate america .

@maisonmalli Год назад

The canvas change in 2012 I think it was so the quality is no longer there

@thunter8718 Год назад

Thank you for sharing this story has no idea LV treated their employees that way. I don’t own anything from LV, and most definitely will not I have purchased from Burberry Chanel and Gucci and always had a wonderful experience. I am always friendly with the SAs, and I in turn get treated the same in return. Insane that some folks out there think they can do and say anything to people.

@ceciliabrown3301 Год назад

Horrendous treatment, especially as the owner is currently the richest man on earth. SAs are the people who bring him money so they should be rewarded better for their hard work. Shame also on the poor quality. I have decided to buy a bag from LV after a long break and had to return it due to number of defects on the bag. My 20 year old Speedy looks much better than the new bag I was sold.

@camiscloset2369 Год назад

Hi. I have a question about one of the LV bags. The small Trunk Papillon. I just purchased it but it’s still in the box because I’m debating whether or not to keep it. My only concern is whether or not the canvas where it bends when it opens and closes will crack way before it’s time. It’s a tubular bag and the opening is not on hinges which I think it should’ve been. With the current quality issues, is this a bad choice? I love it so much but it’s so expensive for it to look like crap in two years😊

@maisonmalli Год назад

I’d be lying if I said that I saw that one. The one thing LV will do though is stand beside its product. You seem to really love it so just go ahead and enjoy it. If you see any cracking or wear within the next couple of years take it in and get yourself a new 1 ☝🏾

@camiscloset2369 Год назад

@@maisonmalli Thank you for responding. But doesn't the customer have to pay for repairs? We have to prove its not our own wear and tear and that it's the fault of the construction, right?

@svetikchum6988 Год назад

They're not keeping all that money it goes towards the materials the artisans that make it to the wages that they pay you the money it takes to rental spaces in high-end areas to sell the products and if they were making a profit you wouldn't have a job

@maisonmalli Год назад

I already answered your other 2 comments. Later 👍🏾

@terrifuller Год назад

Trying to understand this, because it seems a little off. $200k in sales = $200 commission BUT you say they tax you and you only get $100 out of that $200. I don’t know what state you’re in, but 50% tax rates don’t exist anywhere. I’m so sorry this happened to you! I’ve always wondered what it’s like as an SA/CA working for this company; so glad you did this video. What made you stay seven years though if it was this bad? I would’ve been gone!

@maisonmalli Год назад

Comission at most places is paid out separately as a bonus! Bonuses are taxed a lot higher than reg pay; it’s something like 40-45%. To of course depends too on if you claim depends etc. of course it wasn’t horrible the entire 7 years. My 1st two years in NY were good. Then at my new store it escalated as the years went by && heir greed got bigger. I am currently at my dream job. I knew having lv on my resume for many years would get me there

@siscaadikoesoemo447 Год назад

OMG ! I will def ask my kindest and most attentive Client Advisers whom I know for more that two years if he gets treated badly like this! I live in Jakarta Indonesia where most client advisers in big luxury houses work at alternative day with buddy system where they got paired with another client adviser to assist their clients on their off duty days. And I asked him if he gets all the performance points or commissions if I buy something at the btq when his buddy serves me during his off days ( he does, and he will have to do the same for his buddy on the buddy's off duty days ) . I really hope the work environment in my local boutique is pleasant. About the commission,....gosh... if that is the situation as well here, I will have to take him for special treats more often! ... gosh... 2 dollars... LV tsk tsk tsk...

@tiffanymacklin-hale9554 Год назад

I have shopped at LV regularly for close to 20 years and never have I ever been sent or asked to do a survey. I’m no VIC but I have well over 100 purchases and not one survey. Lol. Didn’t even know that was a thing.

@maisonmalli Год назад

I was the survey Queen at my store! High high marks 🤣😂 Hahaha 1. They have to have your email on file. 2. The survey system favors a first time buyer who does a cross sale! A cross sale is when an associate sells 2 items from 2 different categories. For example; a bag and a wallet. Or a bag & a fragrance. lV finds this kind of client to be more invested and wants to know about their experience

@tiffanymacklin-hale9554 Год назад

@@maisonmalli Ok. I’ve purchased bags with wallets, bags with fragrance. Bags with shoes. Sunglasses. Scarfs. Charms. A small trunk. No survey lol. And my receipt is emailed usually so I guess I’m just not the lucky contestant lol. No harm no foul. Lol.

@maisonmalli Год назад

Strange. You should have gotten one by now

@cheryltamelcoff2557 Год назад

That is crazy! I’m not surprised though… that’s corporate for you. No one cares for employees.

@maisonmalli Год назад

100% but I know these brands can do better because my current job does and it doesn’t have to only be in pay; their is so many ways to show people you appreciate their work

@pri_deleon 10 месяцев назад

I had asked my SA to hold the Ivy in leather (black), and he said he’d hold it, keep in mind I asked him to hold it for one day. The following day, it was not there. I was so confused because I have always purchased with him. He said that it probably got sold… I was just so confused because he said it was on hold… I ended up buying the bag at Saks Louis Vuitton but it has a scratch on the bottom and I’m debating if I should return it or not…

@maisonmalli 10 месяцев назад

You should return it but return it to your sales person 😂🤣😂 but kinda sucks though. What’s the point of having an SA if they won’t look out for you, a scratch on the bottom wouldn’t bother me but tie your hard earned money 💵

@pri_deleon 10 месяцев назад

@@maisonmalli I purchased it from another SA and since it’s out of stock in my city, I decided why not. But then noticed the scratch when I got home😐

@JP-kl1mj Год назад

Wow. I've talked to CA's who made it sound like they were making a lot if money.

@maisonmalli Год назад

I mean it’s not like they can tell you their job sucks 🫣

@JP-kl1mj Год назад

@@maisonmalli lmao yeah but they made it sound like they were making six digits

@maisonmalli Год назад

NO WAY IN HELL!! It’s the south so the base pay is prob 20 an hour at about 37 hours a week. Then an extra 1k-2k a month in commission. I’ll be honest; I’ve never made 6 figures there but I’ve already hit that at my new job & the year isn’t even over and I’m sooooo grateful! 🙏🏾

@JP-kl1mj Год назад

@@maisonmalli that's awesome 👌 good for you 🙂🙃🧡

@bagsandlifestyle Год назад

I have never understood how a company an expect someone to “force” customers to spend their money. I totally understand sales goals. However, if a person is showing they are making an effort that should be good enough. At the end of the day you can’t make someone spend money. It is 100% their choice. It is unfortunate that you had to experience unprofessional behavior from some members from your leadership team.

@maisonmalli Год назад

They lacked integrity && would do snugging for a sale! The day I gave my resignation; I had had the last straw. She called me on my day off to tell a client his bag was there. Like it couldn’t wIt till the next day

@NaturalLuxeDiva Год назад

Hey Doll. Thank you for sharing that information. I always treat the Sales Associate very well to a fault. 🎉 I had another, in my opinion, a bad experience there @ LV almost two weeks ago and then again last Friday. 🎉 I plan to do the Unboxing video, but I am seriously thinking of returning these items. I may share some of my experience in the video. 🎉 It is good to know that you left for better pay and work environment. 🎉 Take care and God Bless. ☺️

@christylove90 Год назад

Stories like this along with constant price increases are why I’m no longer interested in shopping LV.

@maisonmalli Год назад

I feel you! Plus so many fun contemporary brands out there. I wanna make a video of my recent fave

@marykim3661 Год назад

Interesting! Is that why employees there push capucines?

@maisonmalli Год назад

😂🤣😂 2000%%% you feel it right?!?? Caps r apart of the high end goal at lv so ca’s push it hard because it is easier than selling the other high-end things such as trunks and jewelry. They also get A higher percentage of commission on it. Don’t buy that bag ha ha ha

@marykim3661 Год назад

@@maisonmalli that explains everything

@Lvboy28 Год назад

Do CA get any commission from repair?

@maisonmalli Год назад

Haha we use to not. So everyone hates doing them. So then they gave a commission but people still hate it. People still don’t like doing it lol

@jennifermcmillan2588 Год назад

It is not the customers fault that LV is greedy tho … ppl should always be treated fairly and with respect

@maisonmalli Год назад

That I understand but at the end of the day we are all human. LV’s clients are getting the customer service LV is paying for

@Pemma200 Год назад

How much commission will a SA get out of selling a exotic leather bag?

@maisonmalli Год назад

3% or 4%

@wendybrookes1878 Год назад

How can they allow someone to swear and yell at staff. That person should be fired…would not buy Louis Vuitton. They should be doing something about that person.

@maisonmalli Год назад

She’s been with the company for 35 years. I swear I use to think it was normal and now I see it isn’t as my new job is nothing like that!

@thatsnotme6801 Год назад

Why do SA’s/CA’s say they will add you to the WhatsApp mailing list to send new Louis Vuitton pieces but never do? It confuses me

@maisonmalli Год назад

That I have no idea if my friend

@camiscloset2369 Год назад

Hi! I cannot believe the commission is so low. Was the salary minimum wage or higher? I don’t know what state you live and work in so I don’t know your minimum wage. That’s just awful. I don’t blame you for not wanting to give your hard earned money back to them for their items.

@maisonmalli Год назад

The pay for retail is decent to start but that’s where it ends as they really reward hard work with pay increase etc. so I was happy with my rate I just didn’t think it would be in the same dollar range 7 years later

@camiscloset2369 Год назад

@@maisonmalli Thanks for your response. That's awful, Multi million (probably billion) dollar companies...makes me not want to purchase anymore.

@Satine_Moisant Год назад

That commission schedule is HORRENDOUSLY POOR! You should have been getting at least TEN PERCENT or MORE!! 30% would be fair!! ...and their new designs with the mega logos SUCK!!

@maisonmalli Год назад

30 would be too much hahaha however I think a flat 3% for all categories and maybe 1.5% for canvas would be fair. That alone with gain workers an extra 50k plus a year

@magicadespell56 Год назад

Most people are clueless about the working conditions. PATHIC! all for what? I have not gone to Sephora in 5 years! they own them too... you can feel the toxic nonsense that goes on;

@syndiabernard2682 Год назад

Hello, I need to ask you a question regarding some LV shoes. Can I inbox you?

@maisonmalli Год назад

Sure!!

@karenfrierson9550 Год назад

Wow..... Not a good work place😐🍀

@maisonmalli Год назад

It wasn’t but. Thankfully I’ve moved on

@thecervantes7471 Год назад

Wow lv company can pay more than $2dlls for a canvas handbag 👜 is ridiculous. Poor SA, that why I treat my SA with respect and some times I bring her some gift cards or a drink (coffee or lunch) 🥗 ❤

@maisonmalli Год назад

That’s very kind of you! It’s the little things that matter

@thecervantes7471 Год назад

@@maisonmalli I have a SA @ LV Mexico his very nice person and I I gift him $100dlls just cuz he helped me nice all the time and I told him go and invited your wife to have dinner together this weekend 😍🎉😍

@akiyatiffany Месяц назад

What state was this?

@maisonmalli Месяц назад

California

@dianapurnell9814 Год назад

I am a LV lover. My experience shopping there has always been great. I have been invited to special events and even received flowers from them on my birthday. My CA and I became friends. She did tell me that the commission was low but she also got paid a salary. She has been very successful at LV as she has received two promotions in 3 years. Now she is a Manager and she actually loves it there. My advice is not to stay at a job that you receive such bad treatment. Also, 7 years is way to long to be in the same position with no growth. I would have probably been fired because if you yell at me It’s going to be a serious problem.

@maisonmalli Год назад

I’m so happy that you have always had good experiences at LV! I’d like to say my clients would say the same thing about me. 2 of my clients were references for my new job. However, having a good experience in the store doesn’t negate the fact that LV needs to do better by their people. The fact that your associate is “so happy there” but still felt comfortable enough to tell you the commission sucks is very telling. Also I don’t think 7 years is a long time to not have growth. I could have been promoted several times but I DID NOT want that. I seee what people have to do there to be promoted. It’s this carrot they dangle over your head to have you do their biding && when you don’t they threaten you with that. Hard pass. Also mangers in general in retail don’t make significantly more than associates && their is no work life balance there. Also no associate is salaried at Lv. Only managers are. I could go on and on but really there is no point as If you didn’t live that life you wouldn’t understand. The only good thing out of that job and staying that long is that I landed a dream job now with a company y that truly cares, respects, and takes care of their people. If my company can do it, so can LV!

@cathyvice7135 Год назад

The commission: what a joke! Insulting. I guess just view working there as your sales training for a better position somewhere else.

@maisonmalli Год назад

EXACTLY!! The one good thing is that it’s a great resume builder!! Def played a role in landing Me my new position

@g.o.a.t4393 Год назад

is it the same around the world? let's say Asia

@conchitaaira2075 Год назад

LV … no have to do better 😢

@maisonmalli Год назад

I absolutely sgree

@jtra3440 Год назад

Forget LV. The best way to screw LV over is to buy fake LV. 🤣🤣

@TEDRACAKES Год назад

How to get hired at luxury brands ?

@maisonmalli Год назад

I have 2 videos on that. Check out my LV playlist 😀

@TEDRACAKES Год назад

@@maisonmalli okay thank you

@sambrian174 10 месяцев назад

I definitely feel for the employees who are suffering but as someone who as also worked for luxury retail, some aren't as innocent. Some use it as some type of power trip or they're just mean. Period. Yes, you'll rush me or not acknowledge me if I'm not buying, cool go hustle. But look me up and down, laugh at me or be such a bitch to me when I'm not even bothering you.... Ma'am / Sir, no. Not today.

@marykim3661 Год назад

Hang on “robbing you over the years” I don’t get it! Did you not get a base hourly rate? Only commission?

@maisonmalli Год назад

We do get a base rate. In the 7 years I worked there I got a raise 2 times. Both times it was for .25 cents. Each year they would change the commission as well & make it lower. They also cut hours.

@gringaorlando Год назад

Girl, I work for Apple and they don't pay any commission!!! Be grateful and don't talk about the company that you worked many years just to continue doing money at social media using their names. THINK

@maisonmalli Год назад

Girl just say you love LV && you’re gonna keep buying from them && don’t worry about me and what I choose to do 😉 thanks for watching the video though. Continue to be “gratefull” && complicit at Apple I guess 😃

@gringaorlando Год назад

@@maisonmalli I like your channel, don’t get me wrong ⚠️ I understand your frustrations these years working at LV, but understand that badmouthing them on social media is the same as “spitting in the dish you ate for many years.” You have so much great content on your travel, shopping channel, and I feel like your LV heartache is helping you grow your channel and make money by trashing LV. Sorry for my sincerity. Wish you the best

@gringaorlando Год назад

@@maisonmalli you probably went to work at competitors like Hermes, Chanel, Goyard, and I wish you much success on your journey. I love LV and I buy a lot there ✅ Yes, I've been working at Apple for 4 years and I'm passionate about my job. Good and bad things exist in any company or store you work for. Nothing is perfect! And thanks for talking about Erica, I'm her friend 🤣

@adowakwakywa624 Год назад

I stopped buying from LV 2yrs ago because I think the company is a sham, plus the quality sucks

@maisonmalli Год назад

The quality has gone way down. So many contemporary brands doing it better these days

@breezybear1397 Год назад

that's why service sucks at lv .

@maisonmalli Год назад

It’s one of the reasons who may have received poor service

@adowakwakywa624 Год назад

Modern day slavery

@maisonmalli Год назад

Hahaha something like that lol

@team-is1nf Год назад

Another really good reason to just shop online.

@maisonmalli Год назад

Sure! If that’s your preference 😃

@erican.c.2176 Год назад

Girl, Do Client Advisors aware the LV overhead expenses a year for this luxury fashion shows entertaining these wealthy people, cost to marketing and productions. LV prices are off the chart. It is a corporate world and competitive state of mindset. Sure there other LV stores have quality managements. If there are abusive communications should report to HR. That's what they are there for. You learn to play the game. Unfortunately, potential buyers get stuck in the middle. Let say, there are client advisors are nice, but sometimes some can be snobbish with attitudes. Upper class society with money buy to enjoy. You feed with sounding personalities, most of time there are purchases. Client Advisor need to be thick skin. Unfortunately we live in world in embedded with inequalities and challenges. If pay rates are injustice, time for another second job or learn to maneuver within the ladder.

@maisonmalli Год назад

Lol I disagree with everything you have said && am assuming you haven’t worked in the lux retail setting but will leave it at as I’m not here to change Anyones point of view. Thanks for watching 😃

@erican.c.2176 Год назад

@@maisonmalliI am not dismissing the toxic experiences to you or other Ex former LV CAs. Luxury industry is one of worse competitive capitalist work, it is corporate and retail. Unfortunately brand like LV don't focus more better quality managements and relationships in US, especially paying more. They only care about European businesses. I understand where you were coming from.

@cocolsls Год назад

Back in the days (like 10 years ago) their service was good. But don’t know why their customer service became like worst after changing the workers there. There’s a time there was 1 lady SA who seemed free (using phone while at work) & I approach her & requested for changing a zipper pull of my key pouch at Ion Orchard Singapore boutique. She insisted there’s nothing wrong with my key pouch (I was like is wtaf is she blinded, the zipper pull obviously chipped off) and she finally quote me a ridiculous price of $200 to change the zipper pull (not the whole zipper!) after I insisted to replace it. I walk away & never step into the ion Orchard branch again. Until now I recently visit their 200 years exhibition only (& also MBS Singapore outlet before covid happened around 2018)

@svetikchum6988 Год назад

But being an employee you get a discount on items that can be well over 50% imagine how many hours you would have to work to be able to afford that piece full price

@maisonmalli Год назад

The discount isn’t 50% and their is also a cap on how much you can buy a year. At this point you wouldn’t even be able to buy a neverfull and zippy wallet canvas per year with the discount. Also, I think most employees would prefer to be paid a fair wage so that they can properly support their families oppose to having a discount. Just like you go to work to earn money to LIVE so do people in luxury retail; it’s a job.

@svetikchum6988 Год назад

@@maisonmalli I don't think you understand that it's not societies job to make sure you're paid a living wage people are compensated based on the skill set and value to society that they bring so imagine if I have a high school diploma I don't even have a high school diploma and I expect to get paid a wage that's on par with somebody that is saving lives right or making a meaningful contribution. It's a level of entitlement and it's never going to be enough right it's because people don't want to put in the hard work and sacrifice that it takes to get the kind of jobs that make a certain type of income, so nobody feel sorry it's just like how nowadays people want to tip for pouring your coffee. That's what you're getting paid to do is pour the coffee what you're getting paid to do is ring up an item and give me information about it. I've worked in retail before getting paid minimum wage spending time explaining products showing people things right but the point of the story that's what I'm getting paid to do if that's not enough you can work two jobs

@svetikchum6988 Год назад

But that canvas almost sells itself people are already coming in for that you're not really doing any kind of difficult work to upsell in the in the other categories you're being compensated also, I'm confused why people expect to be paid for just selling something like you're not performing brain surgery

@maisonmalli Год назад

Thanks for these 4 comments they truly boost my analytics && invites more people to watch the video 😉

@miniae48 Год назад

This is a reply to the orginal comment: speaking of canvas LV NEED to do a better damn job on some of the canvas purses. I just sent one back for an exchange, the canvas was scratch & peeling (which is ridiculous for a $2,000+ bag). I told the rep over the phone if the new bag is scratched or peeling I'm sending the purse back for a refund.

@svetikchum6988 Год назад

@@maisonmalli your welcome

@harrietrredfern Год назад

Girl you did not just say gyped twice. That is a racist slur! Honestly I was loving your video but your use of the word is hurtful.

@maisonmalli Год назад

My God! I swear sometimes the internet is too much for me. I never knew it to be a racist slur. I just knew the word to mean taken advantage of; as I used it In the video. Furthermore, I’m not American and so different words have different meanings for different cultures. Obviously I would never intentionally use a racist slur as a blk woman. I think people should stop assuming that EVERYONE is go to KNOW everything! I think a better approach would be “hey ashmalli; I’m not sure if you are aware; but gyped is a racist term. This is what it means” and then find out my position on the word.

@harrietrredfern Год назад

@@maisonmalli if I'm honest I was very much in shock. It's very hurtful. I can talk to you about why it is a slur and racist if you'd like. Sorry maybe it came across as harsh but when it effects you personally it just made my heart sink.

@maisonmalli Год назад

Yes! Sure; feel free to reach out, sorry if I have hurt your feelings; that is never my intension. Truly just thought the word was just the word. Didn’t know what it derived from.

@harrietrredfern Год назад

@@maisonmalli to gyp means to swindle, steal and deceive. It was a term to describe the Romani and Sinti communities that Europeans enslaved for 500 years as they spread propaganda that they could not be trusted and would steal and swindle. It comes from the word Gypsy which was given to the Roma and Sinti as the Europeans thought they looked Eygptian but that wasn't true they came from India and emigrated to Europe. Roma still living in Eastern Europe are living in segregation in slums. There is alot I could go into but I think this is a summary of what that word really means and how hurtful it is to my family and many others. Thankyou for understanding and open to learning. I understand you didn't intentionally say it to hurt people, it's just one of those words that really stings.

@margaretgreene-bromell7582 Год назад

@@maisonmalli I wouldn't lose any sleep over her comments. First of all you used the word in its right context and if anyone was truly listening to your conversation they would know that you were not being racist. The word has many meanings such as to swindle or to take advantage of. Now the word can also mean something derogatory. I'm not a scholar on this but I believe it is connected to the Romanian Culture and it is derived from the word gypsy. If you ask, many people do not even know that word has a derogatory connotation; and while I acknowledge the negativity and hurt that can be associated towards a group of people with the use of that word, I agree bringing awareness to something is better than gaslighting. From one black woman to another you good! Keep it moving....I truly enjoy your videos.

@svetikchum6988 Год назад

I don't know why you're complaining those people would like masters degree is getting a $.10 raise like that's just how it is when you're working at corporations and the level of entitlement people have for income when they're not really bringing anything meaningful to society if anything, it's a fun job to be surrounded by luxury shit all day long

@maisonmalli Год назад

🤦🏽‍♀️ I could educate you but I feel like it wouldn’t really matter to do so. LV’s mark up is stupid crazy as is most luxury retail brands. All in all, I know they can do better Because my current job takes excellent care of their people && it shows in employee retention. Thanks for watching; have a good day

@breezybear1397 Год назад

you can thank biden for your gas hike.

@maisonmalli Год назад

Girl let’s not even get into politics cause we will be here all day on the opposing side of the argument && I don’t like to go back & forth with people on the internet 😉

@jayben1111 Год назад

You cant really complain when you stayed there for 7 years, sorry.

@maisonmalli Год назад

Whatever you say. I’m not complaining. I’m stating the facts of how things ARE there now. A lot of people complain about getting bad customer service there && im explains the real reason why. So essentially what you are saying it people who keep their jobs for whatever reasons shouldn’t be treated fairly just because they may NEED their job? Please clarify!

@GaryGarlic Год назад

@@maisonmalli you aren't complaining. You're explaining the toxic work culture LV loves to drive. You worked there for 7 years so you have every right to tell us how it is.

@maisonmalli Год назад

Thank you! It’s okay if they disagree. It’s RU-vid culture 😂🤣 my 7 years experience looks so good on my resume so I got ONE good thing out of working there.

@sherryberry6492 Год назад

Tell me you’ve not worked a job as an ADULT without telling me….🤦🏾‍♀️

@TheCutestTom Год назад

Why can’t she?…. We complain about things we stick through all the time. INCLUDING YOU. Let not act like this is beyond reason. And besides if she was going to quit sooner surely you weren’t going to pay her bills now were you???…..