Just purchased and assembled this machine today. I was dreading the cables but I found your video and it was a breeze! THANK YOU!! The machine works well!!!
Hello @krismorales3299 - thank you for reaching out to us. This can occur when the moving parts of the machine are not lubricated or brackets are installed in the incorrect direction. Please reaching out to our support team at www.marcypro.com/support and they will be able to help you trouble shoot the issue. Thank you in advance for your patience and efforts, have an awesome day!
You've got this! 💪 There are also full assembly videos for our popular models: www.youtube.com/@MarcyFitness/videos If you need any help, feel free to contact us at marcypro.com/support - have an awesome day!
Hello splashsisters8439 - thank you for reaching out to us. It sounds like you may need a replacement cable. Please reach out to our reps at marcypro.com/support and provide any images or videos of the issue and they'll be able to confirm the exact issue. Thank you in advance for you patience and efforts, we look forward to helping you soon!
@splashsisters8439 Hello I’m having the same problem. Please help😪 did you two ever find out what the issue is!!!???? My lower cable cord has about 1 foot slack…
Hello @JamiiloCilmi - thank you for reaching out to us. It would depend on your exact model and which cable is needed, some of the cables can be found at www.marcypro.com/replacement-parts Not all parts are available on the website currently; if you can't find your part, you can request it at www.marcypro.com/support Thank you for supporting Marcy products, have an awesome day!
Hello @mikebb1000 - thank you for reaching out to us. Tightening the bolt with a tool, but not too tight should suffice. The pulley should still be able to easily spin after adding the bolt (if it is over tightened, the pulley will not spin.) If you have any additional questions ,please feel free to contact us at any time at www.marcypro.com/ - have an awesome day!
Hello @Chowmeingeejah - we sincerely apologize for the confusion, this video is only for the cable set up for our 150lb stack home gyms (mwm series) All of our available product assembly videos can be found at www.youtube.com/@MarcyFitness/videos If you have any additional questions, please feel free to contact us at any time at www.marcypro.com/ - have an awesome day!
