Nancy Avila, Chief Information and Technology Officer of McKesson, discusses the strategic importance of operations within the CIO role and how that part of her purview overlaps with technology. She also talks about the company’s data strategy, its criticality within operations, and using it to improve the customer experience. Nancy covers the way she organizes her team, creates a culture of innovation, and leverages technology to alleviate supply chain issues that companies across industries face. Finally, she reflects on her career success, describes her pathway to board membership, and looks ahead to trends in technology that she is excited about.
0:00:00 Introduction
0:01:08 Overview of McKesson's Business
0:03:51 Nancy's Purview as CIO and CTO
0:06:33 Strategic Importance of Technology Infrastructure and Operations
0:08:59 Data Strategy at McKesson and its Criticality in Operations
0:11:36 Pushing McKesson Towards a Culture of Innovation
0:14:32 Leveraging Tech and Digital to Alleviate Supply Chain Issues
0:18:30 Balancing Centralized and Federated Technology
0:20:54 Nancy's Reflections on Her Journey to Board Membership
0:23:32 Tech Trends
0:26:00 Keys to Nancy's Career Success
0:28:29 Outro
An audio-only version of this interview is available as episode 729 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at bit.ly/Technovation-729.
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#podcast #operations
25 июл 2024
