Metrics definitions in servicenow. Metric is tracking of a change happened on any field on any table like when/by whom/how long/old&new values. Visit Us: snowexpart.in
Excellent video I have requirement of report based on priority change on incident I created a metric definition on priority field But its giving me metric also for newly created incident I only want the incident to be captured if and only if the priority is changed It should not capture when new incident is created
@@SnowExpertRohit would you be able to look at this , some people suggested an SLA for this but I need to have a scripted metric to avoid confusion for users community.servicenow.com/community?id=community_question&sys_id=92bd9c38db5b18903daa1ea66896191d
