Microsoft Surface Book 2 - GPU disappearing, not charging fix 

Thanks mate! Ordered a new battery, pulling the device apart was an absolute nightmare, can't wait to get the same result! 👍

The battery in mine is not charging from the base. It will charge from the tablet though. So changing the battery in the base will alleviate the problem? Thanks so much posting.

Thanks for sharing this, much appreciated

Got exactly the same problem. Now it's totally dead....will give this a try.

Hi, is the laptop on the video a 13 inch or a 15 inch. The description also didnt mention it

Any idea if the tablet only part of the Surface Book 2 will work with the Surface dock 2 ? I have a trashed base (coffee) and even if i take it apart successfully have no way to diagnose which parts are damaged. Microsoft repair policy is insane - Not bothered about the battery and GPU and the surface dock two and a bluetooth mouse and keyboard would be a way to get ports.

Thanks for this vid man. You just saved me $520!!!

Thanks for this video. This "bo-da-boop, ba-da-beep" problem seems to be very common with the surface books, and in hindsight it is logical that it has to do with weak batteries. Typically it manifests later in the life of the computer, when the battery has significantly degraded. It seems that the firmware is ill equipped to deal with this configuration, and the problem leading to having no possibility to charge the battery, it can't be remedied. I have a suspicion that simple direct access to the battery connections could fix the problem, by force-charging the cells partially, so that the circuitry can again recognize the battery. It's just one more case of early (planned or not) obsolescence of a product that has been designed with VERY poor repairability. Manufacturers should really be held accountable for such poor designs. I have just gone through a lenghty session with a Microsoft rep, who attempted to remedy the problem by replaxing the driver responsible for the detach/attach process. It did zilch. Then he proposed to wipe the computer clean, which I refused to do. I am pretty sure that Microsoft is aware of the true nature of the problem (it being so common), but refuse to acknowledge it because they might be held liable.

Hey mate I have a similar issue, wondering if you have any thoughts? on my SB2 the base has stopped working i.e keyboard, trackpad, GPU, USB are not detected/working. However the battery still charges when plugged in AND passes through the charge to the clipboard battery. Furthermore if I connect a surface dock to the base it doesnt detect the USB through the dock either. Strangely enough the detach button works (the only key command that works on the keyboard) and will detach the clipboard to the base... I have tried every fix possible including a system restore and have spoken to MS support who say its a hardware fault and it requires a replacement base. Im considering opening it up to see if something's loose. Any thoughts on the matter? I really dont want to pay the replacement cost lol!!

it seems like 13" and 15" 1835 battery are the same? right? when i search on ebay all 15" 1835 batteries come up. are they the same?

Hi how are you doing ? Thanks for the video, i have a question, i remove the battery but the adapter still flashes and also still not working directly when i plug it into the keyboard is that mean from battery or other issue ?

would this same fix work for my surface book 3? also i feel like this might not be my issue surface diagnostics so my second battery is somewhat degraded but still working

Thanks for this video

Your solution was a temporary fix for my issue - I unplugged the old base battery and plugged in the battery again (New battery or old battery) while the laptop is running. This results in both batteries now charging, however once I disconnect the tablet I have to redo the entire process (Unplug the base battery with the charger connected and redo). Kind of weird. Makes me think that it might be the tablet battery? Any help would be appreciated.

Hello dear hope your well, i have the same issue, when i detached the battery and use only keyboard directly it works but the graphic card not showing, i buy new battery and i change it and still the same any advice?

does it mean that the battery of the surface has been damaged and needs to be replaced?

My surface book 1 has an issue, the battery in the base is 0% and won't charge at all, charging still pass through the keyboard to the tablet normally, when I do a battery report check it shows the base's battery capacity is -1mWh, do you have any suggestions?

Hello I to buy surface book 2 i7 top part only Could you tell me please where Gtx gpu located i mean is it on the top or base? Thank you

I have the same problem. What I do is to press the power button and volume high button at the same time and let the laptop start and shut down. This must be done twice in succession. Then wait for 10 secs and press the power button only to start the laptop. Then the laptop will work normally. This method has worked with me for several months now.

Hey man, I have a SB2 15” 1060 too, same issues, took it to a specialized place they told me there were shortcircuits on the motherboard and that it was like $600 so I didn’t repair. Then after like a month of not using the laptop and it having both batteries drained I charged it fully and it worked flawlessly! For like a couple weeks, but now its back to not even recognizing the base…

My SB stopped detecting the clipboard it's working fine as tablet I've done everything that's on the internet to make the clipboard work but nothing worked pl suggest what to do

Hey, this was a great video. My problem is a combination though. The power light doesn't light up anymore when I connect the charger to keyboard and it also didn't charge the tablet. I thought my problem may have been a bad battery and after great difficulty I manged to pry open the keyboard. Turns out that the touch pad was disconnected. I see no indication of the device getting any power though since the charge light doesn't turn on the surface connector. I know it works perfectly fine when I connect to the tablet. Is there anything else I can check? I also disconnected the battery and connected to a new one, same problem.

I'm having the same issue now with my Surface book 3! I'm going to try detach the battery and re-attach first. Because the uncharging condition came in so suddenly after there was an update from Windows.

Great video thank you for the share. The world needs more honest feedback. It appears that the batteries in both the screen and keyboard are an issue. My surfacebook 2 15" will display 100% on both batteries yet after the power cable is disconnected then battery 1 runs out in a sgort time then the system shuts down. I am unsure if it is both batteries, either way, replacement of both fir new appears would be beneficial. Do you happen to have a link or any suggestions to finding for new quality batteries for both the screen and keyboard for a surface book 2 15"?

Hi. I bought 2nd hand MSBook3 with GTX1660Ti. I am randomly loosing the GPU and charging one of the two batteries. Keyboard works fine. Would you have any idea if thats the same matter of the battery?

The video length can cut down by half cos you keep repeating what you are saying otherwise it is a useful video.

My, surface book 2 15'' keyboards battery is super old 350 cycle, and its death. I haven't chnage the battery coz I thought my base is bad as it couldnt charge the table, Im absolutely thrilled to see this. Just ordered a battery from china , 15 days to come.

Hello, today my surface book 2 also stopped charging, the report says the batteries have almost 200 cycles. USB-C also does not charge. Could the reason for this be that I wiped the laptop with a wet cotton pad and touched the contacts of the charging connector?(the notebook was turned on🤦‍♂️😅)

Advice: don't keep batteries at 100% and plugged for long; you'll fry it. Either use the batteries by un-&plugging the machine from charger or enable Battery Limit.

My one is not charging at all. Now the device won’t boot, just presents a big battery icon on screen and goes no further ☹️

Do you offer services to repair surface book 2?

the my hero academia poster lol

Waste of time 🙄