Mismatch: How Inclusion Shapes Design - Kat Holmes, Director for UX Design at Google 

Helped me organise my thoughts around this subject. Concept of "mismatch" and origin of the bell curve particularly evocative. Thank you.

The key word is participation. Wonderful initiatives and a great video / narrative. Kudos to Kat!

machine captioning here - would be best to edit and correct (e.g. add punctuation, etc.) free system on youtube - that's really inclusion! (equal communication access with quality captioning)

❤💯