I did once....in a small town where everyone knows everyone. It went well and not so well at the same time. The "it went well" part of it was that after i said it, she became even more fuming mad and asked for a manager. I explained my entire side of the story to my manager. She wanted me fired on the spot. My manager laughed and said no, told her to leave the store and follow through with never coming back. It was great. The "I didn't go well" part was that she started going around town making up BS stories about our store. Nothing really became of it because she had a reputation of being a cunt, but still, it came across that our store was full of delinquents. I worked my butt off. In reality, I am very nice and very passive, but if you catch me in just the wrong mood and I feel your behavior is not justified, I WILL call you out and I have no love for authority at that point.
@@finalfant111 Fk yeah. Every stores should be like that because workers, too, are of human beings and should be treated with equal respect. Funny how some people thinks they are above and as if they deserve it more than those providing the service. Whether the customer is a king, president and/or pope or whatever the man made titles there are, every worker especially laborers must be protected by the law of right to refuse and remove him/herself from any form of "mistreatment" and "abusive" environment. Hello???
I only worked for Subway for a couple of months. Most customers were nice, some rude, and one woman. One woman just made it her mission in life to just come in and mess with me. "Cut the greens off the cucumbers, you need new gloves every time you touch a different food item, these food items aren't organized the right way, the menu is confusing." It always went on and on and luckily the other customers would give her shit for me.
I worked at the 3rd Subway Store ever to open in 1975 on River Street in Downtown Milford CT. Most sandwiches were $1.29 except for Roast Beef and Pastrami which were $1.79. the upcharge for double meat on any regular (not heated) sub was 50 cents-$1.79. My point is there has ALWAYS been an upcharge for double meat. All inventory was so closely monitored that if you were putting extra anything on sandwiches, it showed at the inventory tally every month. I could load up vegetables usually without a problem but not meat or cheese. Every bread was accounted for. It was delivered fresh from a local bakery every morning and the leftovers were tallied and recorded at the end of the night.
I used to work at Waterbury Lock across the street from the Milford Green. There was a Subway directly on the other side. I often went there for lunch. A genoa sub ran me about $1.19, maybe even less, it's been a while. That Subway later relocated to River Street on the corner of New Haven Avenue where it remained for decades. The old location became a lawn mower repair shop. Now it's...... I don't know what it is.
@BudTheDrummer: Are you talking about the Subway that was on the corner of River and Broad Street, just a short walk up from Milford Green? That's where I had my first Subway sandwich. I remember my mother taking my sister and I there, sometime in the late 60's. It was named Pete's Subs, or Pete's Subway, if I recall correctly. When I graduated HS in 1970 (Bunnell, in Stratford), I spent as many hours as possible celebrating being a hippie, hanging out on the Green, enjoying music events, and grabbing a Subway Sandwich whenever possible to satisfy "the munchies". I bet you made several of my sandwiches. Many Happy Memories are evoked now because of your comment. I bet you remember Lee Sullivan, 6 foot plus long blonde hair hippie was one of my many romances back then. Thank you very much. 😁😘🧓
I used to sell things on tradera, which is Sweden's equivalent to Ebay. I've seen people press the buy button..Aka buy my item for a fixed price. And mabye 1h later I get a pm from the buyer, where they want to make an offer for my item, an offer that can range from paying 90% less of the actual price, to them that they want to test the item first before they bid. I show Tradera and they flag the buyer, however it takes 1 week before the item is out for sale again as Tradera has many similar incidents that occur to other sellers.
I was once really nice to a subway worker when I was little, and she gave me a free cookie. Every subway worker I’ve met was really nice. I have no idea why anyone would try to ruin their day.
I been working at subway for about two months, I feel your pain dude. I hate it when customers think they know more than the employee who was TRAINED to make it.
It’s not that big of a deal, usually the leftover cookies get tossed at the end of the night and they normally just sit on the shelf. Unless his management consists of the worlds greatest penny pinchers, nobody is going to really care if a cookie gets passed out here and there
I used to work at soubway and we often got to leave our shift with a sack full of cookies because they’ll be too old to sell if we save them. So really it is great business to give them away for free. People love a free treat and will keep them coming back. I don’t think subway should charge for the cookies.
As someone who's worked in customer service in one way or another for their entire adult life, "the customer is always right" is the one attitude that needs to die as quickly as possible. I've been on both sides of the counter and I know when I'm being jerked around and the vast majority of the time I'm not. If I am being jerked around, it's usually the company's fault and not the person at the counter.
Very true there are legit complaints but if you ask for extra you should be charged because everything cost more money, I work in a restaurant and I’m fine with modifications but when someone asks for more they should always get charged especially if it’s something like extra meat because it cost the restaurant money
Yes! I agree. the employers are serving the customers, not slaving for them. It makes me happy when people are considerate to workers in retail 👍🏼 also the customer, especially this Karen, is not always right
@@robinlillian9471 This is not true. Speaking as a person who works exclusively in the CX (customer experience) area of a megacorp, there is a huge difference between being biased for the customer and adopting the "the customer is always right" approach. You should be biased for the customer, work from a point of view that strives to create the best consistent experience across your entire customer base and have firm, clear policies to guide that experience. Those policies need to be slightly flexible but not malleable. Having no backbone in your customer facing operations will lose you customer trust in the long run because expectations rise unrealistically with every concession that you make as a business to the point where you lose money on trying to meet them. So while exceptions pro customer need to be a thing, letting the customer dictating how you run your business will end your business. By far, most customers do not earn the companies they do business with enough to be profitable. If you buy a 5 dollar sub, the profit margin on that sub is relatively small and calculated based on a set amount of ingredients used per sandwich. If you add free extra everything, the profit margin dies very quickly and by the end, subway is essentially not just not making money off your purchase, they are losing money. And since customers that get away with this behavior not only keep doing it but also tell their friends to, you end up with an ever expanding group of customers who lose you money. The customer is most often not right. But they are entitled to you trying your hardest to meet their expectations without making poor business decisions to do so.
Reminds me of Daffy in the Looney Tunes Show where he’s at a mall and goes fishing for coins in the wishing fountain. He orders this complex banana split and the worker has to keep redoing the order. Daffy gets frustrated and when it’s finally right to his standard, all he has are the wet coins from the fountain. The worker ended up punching him 😂
No that’s reverting when Karen’s start calling the manger before before they even go in the store that’s evolving that’s being said five to forty five years from now Karen’s will call the Manager three days before they enter the store
This woman knew exactly how your restaurant is run, and was just putting you through her act. It's meant to rattle you, scare you, make you nervous, etc. The plan is to freak you out so that she can get a discount for all the extra shit she damn well knows costs extra. This is the same type of person who will go to a fine dining establishment, enjoy the food, then ask for the manager so they can lie about poor service/food to try and get a free meal.
Yes...I've waited tables a few times. When people of certain temperaments (I used to call the "grumpy yuppies," before the term "Karen" was coined) ordered steaks, there was like a 75% chance that they would want the meal comped, because the cut was of "poor quality" and "we tried to cover it up with extra seasoning," lol.
I'm glad in the past the restaurant I worked at didn't deal with that bs. We had people do that shit and my manager would always say something along the lines of. " I am sorry to hear the sir or miss....but it looks like most if not all the food Is gone....clearly you enjoyed it enough to eat the meal...because ya know...people that don't like the meal will only eat a few bites at most." That usually shut people up but the few that pushed got called out for their shit. You are looking for a free meal bud. No one cleans their plate if they don't like it. It might not be heaven quality but it was surely good enough that you ate it with no issues.
We get them in my industry too, I had someone who owed a substantial amount of money to a certain government organization that handles money. And after he found out He owed said money he went on a rant and cursed and caused a scene then stated he shouldn't have to pay said money to said government organization because he clearly deserves a discount from me and the company I work for... ya that's now how the government works my dude.
I worked at a fancy sit-down steakhouse restaurant and this lady did just that. I checked on them, made sure everything was good and they seemed happy. at the very end when i handed them the bill, she yells I WANNA TALK TO YOUR MANAGER. My manager told me the lady bitched and refused to leave until she got a gift card in her hand.
AND THEN THEY COMEBACK. And my first wish is to look straight in they're face and say "you promised, that you wouldn't comeback, how dare you?" but I'm not allowed😭
I love that they actually think we care, or that we'd even want them back after the way they acted. Like, no. I don't own this store. I get paid by the hour and I get paid the same whether I serve 5 customers or 100. You're one customer out of thousands that we get on a daily basis. I don't care if you come in or not. If you want to come in, be respectful, and actually listen when I tell you something, then I'm more than happy to serve you. After all, it's my job. But if you want to be verbally abusive and waste my time with nonsense over something I can't even control, then I'd rather you just not come in at all.
worked in foodservice as a demo sampler(the actual term was something like Demonstration performer, but lay man's terms I made the food that people could sample so they would buy the food product) One time I had a guy tell me that the food I was making smelled like literal shit, and he threatened to tell the club manager and get me fired. I told him that I was sorry the smell was offensive, but the manager didn't really have the authority to fire me since I worked for a third party, the club doesn't even know what demonstrations will be doing throughout the week. so he goes up to the front desk, asks for the manager, and tells them I'm burning food and heckling customers. The manager comes over and sees me, sees I'm making garlic haddock from scratch at a "raw bar" (A special demonstration where we have to processes raw meat with another station, which take up extra space in the store. ) I'm on my way to cook a new batch and all she smells is garlic, she loves garlic. so the first word from her mouth is "OMG, that smells wonderful!" with the irate customer right next to her. and he rants on about garlic and fish being one of the worst combinations of smells on the planet. I show the manager my station, show her my trash isn't full of burnt food, she knows that if I'm just making a batch of food I don't have any samples thus I cant "heckle" anyone, so she knows the customer is just trying to get my out of the store because the smell is bad, her alternative is telling him about the online app so he can order what he needs and get out of the store without having to smell food he doesn't like. He brings up he like the food demos it's one of the perks of being a club member, he just hates the smell of fish, the managers next response "Perhaps omit the demos on Friday during lent?" and he goes "What's lent?" I love people, this is why the world is so chaotic.
She never intended on buying anything to eat, she purposely aggravated you. Some people are just miserable and like to spread their sunshine all over the place.
Nah, saying she planned the whole thing gives her too much credit, no way she was smart enough to troll somebody like that. She was just a dumb asshole.
From the years I spent in subway I can easily say the customers are always wrong, the ones who aren't wrong are the ones who don't complain about anything, though that could be different if you didn't have competent employees working there
@Laura Nasewytewa lol. My customers know I do my best for them. They also know I have ZERO tolerance for assholery. If the p*ss me off, thats it...we're done. Too many other customers I can deal with instead. As Tammtamz said...the customer is NOT always right. Theyre right WHEN they are right...and when theyre wrong they deal with it or they can remove themselves from my presence.
The customer is never right. 9 times out of 10, the customer is a liar and a bastard. The customer is human scum to be exploited because of their ignorance. t. A/C salesman
@@doggo2995 i usually favor sweet onion chicken teriyaki on the honey oat or italian herb and cheese but regardless of the meats chosen my sauce and veggie list is always, mayo, mustard, sweet onion sauce, lettuce or spinach, onions, light tomato, light cucumbers, black olives, a few pepperoncinis, salt, pepper, parmesan, oil, vinegar. Im probably forgetting some veggies. Occasionally ill add pickles. Green peppers or jalapenos and too many banana peppers easily overdo the taste, though i love thise ingredients as well. I just dont usually put them on my sub.
The hardest part of working in fast food is even when you’re there to help people, it’s almost like they come in with the intention of giving others around them a hard time.
When everything has a market value even our Humanity it's not hard to imagine people value other people less sometimes. Like people at the bottom of Society throwing a major fit when you have to service them. It's the few places in the world they finally have power over someone and they definitely going to project their insecurities. But by far the worst is the people that already have everything and are at the top of the food chain and somehow still like stepping on people just trying to do their jobs freaking Super Karens.
@WEB Contact welľ "customer is allways right" is bullshit, i was working 4 years at KFC and never had problem with someone but no one will ever fuck with like lady mentioned in the video.
@WEB Contact also, “we reserve the right to refuse service”. I used to be a line cook, a bartender and, briefly, a gas station cashier at the age of 19. I’ve always been instructed with belligerent customers to show them the door. Any good business owner will say that certain types of customers are worth losing
I felt EVERY SECOND of that story. I worked on Meat & Fish counter at a supermarket for a year or so.. it was if there was a sign above the counter that said... "try to annoy the server" Some people really did make it their aim, their goal, their chore for the day to try an invoke a fight with someone that can't fight back. I also had a Karen (this was all pre-Karen term coining back in 2001. I guess I would've just called her a busy body bitch at the time) angry at prices. They were printed on EVERY item. She asked for a chunk of Tuna steak, I showed her the cost of the whole piece to get a sense of the cost - she indicated when to cut as a I moved the knife down. I did. Once cut - they really should pay because you can't put a slice back on the whole! Prince rang up - *DiNg!* 2 minutes of hate speech *ALL CAPS ANGRYPHASE, HOW DARE YOU CHARGE ME, I MEAN, WHAT SORT OF PLACE DO YOU THINK, WHAT ON EARTH ARE YOU, UTTERLY ABSURD, WHAT A THIEVING, CONNIVING, EVIL, ANGRY WORDS, RAISED VOICE, BORDERING ON SHOUTING BUT NOT QUITE, TIRADE OF HATE SPEW* I decided many months before, that sarcasm was my only recourse because it attacked them, could be dismissed, isn't generally offensive and keeps me on my toes! I told her with a completely straight face that I apologised that Tuna was so heavy, it eats a lot of mercury so it generally weighs more than other fish. Another woman, this is a weird one, probably why its stuck in my memory - came in, for the sole purpose of intellectually diminishing someone. She literally just wanted to show off superior intelligence and shame someone. So, she glanced over the fish, stopped at Salmon, read the card and then said (paraphrasing slightly, but not a lot) "Excuse me, but its highly implausible that the cultivation of these piscine species through this methodology is fraught with incongruities, due to the salinity quotient would be met with insurmountable assertions, deviating from the optimal" I said "You don't think you can farm salmon if the salt content isn't right?" She was really angry that I answered.
Well considering she walked in and stood inside the Subway for more than 37 seconds, at least that Karen will smell like Subway for the next week and a half. Now that’s revenge.
I will say. That ketchup test into the trash before putting it on the customer’s sandwich was a whole extra level of being the best. Not that I would want ketchup on mine but that fact you have the option and make sure to give the best. Top notch.
No, I don't think she called anyone. She knows what she's doing. When she said "nobody ever charged me for sides" she's most likely telling the truth. Most subway managers would probably wave the extra charges as soon as she threatens to walk in hopes of at least getting paid something. These people are absolute scum of the earth, they know the franchisee holders aren't super rich and that a large order like that going down the drain would hurt, so she uses that to her advantage. She probably goes to different places too or waits for staff to rotate.
@@Mt_Everest Subway franchisee suffered alot from this kind of behavior. People walk in, order a fuck tons of stuff then complain (sometime threatening the employees with "fIrEd tHis-FiREd tHaT") and then walk out without paying. Sometime this kind of people get arrested but the lawyer fees aren't worth it for the franchisee so they often just ignore those kind of "customer" and accept the wasted food/money.
He's a true artist at what he does. Love watching someone who knows very well what they're doing. I never see that at the Subway I go to. They act like you're really putting them out for making them have to do their job.
People don't realize that you have a really tough job. Too many Karen's, always trying to get something for nothing 🙄 I always respect the employees at Subway. And you do the same! 👍
Yea I had a pretty dope dude give the whole combo portion free for me and my wife just for offering good convo 🤷🏾♂️ Just had to pay for the sandwiches. I was more than fine with that
@@napoleonbonapathy6943 I have gone through some other comments and you are just copying and pasting the same argument all because you feel that the world is greedy now and you not entirely wrong but when there is a price for something and you want it, you pay for it like EVERYONE ELSE
@@napoleonbonapathy6943 there is so much wrong with that sentence also I seem to have read a comment were you admitted to being the same karen as in the story and before you go all karen mode just know I think being called out on the internet is not the best thing that could happen and so you're right to be mad but don't take it out on people who are just trying to be supportive
@@francisbacon4363 On burgers, sure. Sometimes hot dogs as well (although personally I'm more likely to go for mustard on a hot dog... a corn dog could get dipped in ketchup though). Never crossed my mind to consider it on deli meats though.
"Shes telling me the double meat Is not enough meat that I'm not putting enough cheese on there" she should just go home and make a sandwich herself if everybody else is doing it wrong
Karen correcting her sentence: By top-notch I mean I graduated PhD in Research on Karenism and a Double Degree in Social Irrelevance and BloodBoiling-ology from The University of Ruining Society. nOT tO MEnTioN my high accreditation for the President of Ka Ren Club.
It's just some rambling motor mouth millenial 'Aaron' complaining about some 'Karen' just to get clicks and monetize his equally miserable existence working at Subway!
I worked at subway for 7 years this happened to me more then once it’s incredibly irritating and wasteful. Imagine me telling someone that double meat and extra cheese is going to cost more. And then they get to the register and freak out like what is wrong with your brain??
I worked in telco retail and I empathsize with customer service people...... customers can be real cunts. If I was a customer waiting in line, I would have thrown her subway at her
Service industry workers are a different breed. I waited tables for 3 years and you could not pay me enough to do it again. The amount of entitled, self absorbed, and know it all people you deal with isn't worth it. Bravo on how you handled it.
No, she wanted to get free sh*t and thought she got payback by making him “waste” all those sandwiches when he didn’t give in. Post a video of you eating all those sandwiches with a “thank you b*tch” caption
This is why when I worked at Quiznos and anyone asked for anything extra, we stopped and said "extra *insert item* costs *insert price*" before adding anything. Saved a lot of headaches lol
We all know sandwich shops skim on toppings... It's how they increase their profit margins... So if I ask for you to add more toppings and you tell me it costs extra, I'll just say I'll go somewhere else and you can throw out everything you've just made. Extra meat is understandable to charge more for since it's easy to tell if you're skimming or not.
A few years ago I worked with a guy who loved ketchup so much he convinced the subway people to keep it under the counter for him so they could put it on his steak and cheese then they got written up for serving non subway sauces when they had a corporate walk through.
I feel bad for women who have the actual name Karen these days. I went to high school with a girl named Karen Smith. She is among the nicest people I have ever met in my life.
@@karencourt5684 yooooooo you are Karen Court, YOU CAN JUDGE US ALL KAREN! (Drop the gavel)!!! Kidding. Much love to you Karen. We love all of you energetic ladies!
The fury of a costumer telling you thet you are doing it wrong, that you are charging too much and then deciding that they want it all to just have been a waste of time As a loan representative, I find this more relatable than expected
The way how in europe and north america threting karens are way too respectful,karens in brazil or africa are nicely beaten,and i respect brazilian style.
Mans getting a lot of view of him telling stories while his background are him making peoples sandwiches with some interesting combinations and it’s a 2 minute story. Legend
