MY RANGE ROVER IS BROKEN ALREADY 

You’d think Land Rover main dealer engineers would be amazingly skilled, with the amount of practice they must get.

“Everyone’s useless” never a truer word spoken.

Agreed, why is getting anything done in this country so impossible, I'm now a firm believer in the phrase, 'if you want something done, do it yourself'

I have been a mechanic for 35 years,I own and run my own workshop.The servicing from main dealership is totally shocking,and the cost is way over twice I charge 😳

Toyota broken down. Must be out of fuel 🤣

My 2016 RRS was due a service in September and I just couldn't bear to take it to a main dealer. Last year's service was costed at £900 but luckily I didn't have to pay that as I did a deal when I bought the car for the first service free. The owner of my local garage is a long time Land Rover owner so I got him to do it and it was less than £300. I'm convinced that 2/3 of the main dealer service charge goes to paying for their swanky showrooms and the multitude of staff that appear to aimlessly walk about doing absolutely nothing useful.

Absolutely loved this episode and your rant… and yes, you are spot on. Responsibility is a heavy burden, accountability is hated. Pass the buck is a fantastic game for especially since no one takes pride in their work anymore. I’m lucky with my local garage, they have gotten used to working with me. You’ve got to say no sometimes but hell it is such a waste of time. Btw absolutely loved your comments re the kids these days .. keep it coming man !!!

I agree 100% with your assessment of big dealers and trouble shooting issues. My solution was to video the problem/sound/noise and stick it in their face when they say we "can't find anything wrong". Works every time.

“Testicle free men!” That made me laugh. I know exactly the type you are describing

“There’s a Yaris broken down, must be out of fuel”. As a Toyota nut, that cracked me up 😂

Matt you perfectly described the problems we all have these days. Having been a mechanic earlier in life I know when I’m hearing BS and every time I’m forced to use a dealer or a garage I get this crap you describe. Excellent account and both LR dealers should be made aware and take action to improve. 👍

I have had the opposite experience in Western Australia. Recently I have started to have my land rovers serviced by a small company called Rovertech and what Kevin does not know about Land Rover faults and problems is not worth knowing. As part of the service his staff will check the whole vehicle out and contact you if any repairs need doing. I have known him for over 30 years and has been helpful to the extent of giving me second hand parts for free just to help out. He is booked up for months in advance.

Matt, The timeliness of this video is spot on. Was just talking to a couple of mates today about rife INCOMPETENCE. You just can’t escape it. It’s increased 10x in just the past 20 months.

I was the Internal Recruiter for the LR network in my area for 2 years. There is a reason they're less skilled - the LR higher ups don't offer a solid enough salary for a genuinely great technician. Finding them Techs on their budget/salary range was extremely painful.

I love the honesty of your videos. I've got to say though that I'm always more surprised when I see a Range Rover that's not broken! 🤣🤣. Totally agree with you on the standard of workmanship at some main dealers. I know it seems counterintuitive but I always take my old Yeti to my local "back street" garage because it suddenly dawned on me, a few years ago, that the main dealers seem to be staffed by young kids who (whilst I'm sure they're perfectly intelligent and hard working) can't possible have the experience of the oil soaked fella that I use who has run his own business for around 30 years and has a loyal customer base! Have a good new year! 😁

Hi Matt, funnily enough I took my Jag F-type to Land Rover Jaguar in Stockport to ask them about sorting the side bolster on my drivers side. After keeping me there for over an hour they came to me and said unfortunately it needed a new seat. I rang the garage that I purchased my car from GC motors in Harrogate and what a completely different attitude. They were professional and got the seat sorted within 3 hours at no charge !! They were superb and I got to have lunch at Betty’s tearoom. I can certainly recommend GC motors for your high quality motor and for the service they provide !!! I’m now going to mix a weekend in Harrogate with a service on my car that I know will be done correctly!! Keep up the good reviews Matt.

You’re absolutely spot on about how difficult it is to find someone honest and reliable. That’s one reason why your customers should be delighted to deal with High Peak Autos and not whinge about prices.

I had a real sense of deja vu watching this. A few years ago I took my Discovery 3 into the Land Rover main dealer in Southampton for a service. I'd previously spent a fortune on it there. A few days and only about 30 miles later, I checked the oil, and it was filthy black. It clearly hadn't been changed in the service. I pointed this out to the dealer - no big deal; just change it now. But the manager insisted that couldn't possibly have happened and I was making it up. Having worked in a garage myself, I know things get missed, and there was the evidence! But no, what did I know? So I went away pretty cheesed off, and haven't been back there since. So they lost a customer - and I was thinking about buying a new Range Rover too - but they'll never know why. All for a bit of labour and a few litres of oil. Talk about rotten service.

Good rant! Good Customer Service is rare these days and it's so frustrating! Garages terrify me, especially when they don't have a clue what they are doing. I have a low mileage year 2000 E38, BMW 740 which blew the radiator back in 2017. I took it to a new garage in the new area where I'd just moved to and they replaced the radiator. A few days later my car started displaying all sorts of confusing messages about coolant level. I took it back to the garage and they told me that the head gasket had gone and it would cost £3,000 to get it done. The AA guy who had rescued me by the roadside had warned me about anyone telling me that the head gasket is dead since the car had not overheated. I decided to take my car home and took it back to my old garage where I used to live. They told me that the problem was that the car had not been bled properly. They charged me £60 for labour. No problems ever since and according to that clueless garage cowboys my car is still running with a bad head gasket. The car has done about 63K miles now and still going strong 😂.

Amazing...I'm watching this in Kenya, and have worked as GM for Mercedes Benz and Subaru, i would have thought things would be vastly different in your neck of woods. But, i agree with you, we don't train "mechanics" anymore, what we train are "techies" who can't think further than tying their own shoelaces if the diagnostic machine doesn't tell them EXACTLY what the issue is. That bit about formal dealerships giving you back a dirty car would however entail a firing of someone in this part of the world. How i overcame this issue was by spending a little extra money to beef up the admin and appointing quality controllers, who follow the car's progress from the time it's received to the time of delivery and who stand separate from the service advisors.

So refreshing! A dealer who, as a customer, knows what customer service should be! I’m buying my next car from you! 👍

I have watched a good number of your quality car reviews, but this review of garages and 'society' as a whole is your best yet...very truthful. Well done for the common sense approach.

Absolutely like this particular episode so much that I have now subscribed.. The reason being I can relate to your rant especially with service managers. I love my L405 and always had a Range Rover since the P35 days and no matter how many times I have problems with previous Range Rovers I still would not drive anything else. (Touch wood) I am currently driving my 67 plate autobiography and haven't had any issues what so ever.. So far. Keep up the good work..

hands down the best car youtuber out there. No nonsense factual interesting videos and also great sense of humor. Only issue is now i keep binge watching your videos 24/7 lmao. Keep up the good work mate and try do a fan meet up if you can cheers

Main dealers 😱 stopped using them long ago and luckily found a good independent garage a few years back, loving the honest no BS reviews and updates 👍

The video we all knew was coming

I love this man! Thumb up, respect and carry on with the hard work. 🙏

You are totally correct. Respect your work ethic. One RR dealer in my experience has been shocking - selling a vehicle to a customer with mould growing in the fridge on the day of collection!

Matt, you're one of the few left that takes pride in their work and recognises how you conduct your business is a reflection of you. Most people, as you've been reminded, will do the minimum to get through the day and go home. Its just a job to them and they couldn't care less. I'm guessing you went to the main dealer as its under warranty. Otherwise, don't touch the main dealers with a 10 footer. I take my l322 to trusted, experience and passionate mechanics doesn't even have to be a LR specialist. If they know their cars and they care about their work the car will be in good hands.

Wow. A young man with integrity, honesty, and a proper old fashioned work ethic! You have almost restored this old man's faith in human nature.... Almost! Keep it up, Matt it's a pleasure to watch your vids.

This is why I always stay with my current garage. Totally honest and always up front. It helps that one of the mechanics has the same car as me. He knows it inside out.

Don’t fool yourself that because you take your car to a dealer garage you get first class service. My experience…I’ve got a Subaru Forester, took it in to a Subaru dealer garage for a new clutch, came back with just the engine cover sitting on top with two bolts missing. I went back and blasted them saying they weren’t concerned with two bolts left over! Next Subaru dealer garage new brake pads to the rear wheels, then end up bending the caliper resulting in the pads rubbing against the disc hard. I’m picked it up after hours and drove 500m and noticed it straight away. I told them they never even took it for a test drive and they argued but then a guy told me by accident that they didn’t because he wanted to go home.

Very refreshing content, straight talking and I couldn’t agree more, people are too soft and feckless at the moment. I really like how you just talk to the viewer rather than shout and pull cringey gags. Mat Watson @ Carwow take note.

More recently the words in a classified “Full main dealer service history” doesn’t pack the same punch as it used to….. Specialists who used to work at the main dealers but then saw sense and started up their own business are usually the best bet. They still have passion for the cars they know and trained on.

I was given a free first service by my main dealer as a thank you for not rejecting the car because of all the faults on it when I bought it. I took it down at 8am and then occasionally checked the app to see what was happening. At 3.45 pm bonnet opened. At 4.03pm there was a 5 mile test drive. At 4.30 dealer rings to tell me all done, no issues. Apparently, oil change, brake fluid change, etc etc all in 45 mins with a test drive. Amazing! these boys really earn their money. 😃😃

I had almost exactly the same experience with Mercedes in Oxford. It’s so frustrating that they create these stress levels for no reason. They need to have more faith in the customer when they say something is wrong with the car!

Love the way you are so open and honest Matt.

Been using a local garage of experienced mechanics who work on everything, for years. They are an MOT garage so standards are high. Totally reliable friendly and trustworthy. They order in service packs or any other parts when required and often will say, that doesn’t need doing for another 3000 miles or so or some such observation. Never trying to inflate the bill, to the contrary. They have a lot of regular repeat customers. Great vid Matt.

Great advice, all noted for my L405, thanks for sharing your thoughts.👍

Morning Matt, fully agree. I've found a great little garage that goes above what is expected of them. Only been to collect a part from my closest land rover dealer, hated the experience, I felt like a piece of dirt that they wanted to get rid of quickly. Can I just ask while I'm writing please over the pressure of your wheels. Mine are the same ones as yours, but they don't look as full as yours on the photo. Many thanks.

It’s not broken it’s just character.

Reminds of my first bit of advice when my then 15 year old son set up his part time business, my advice was 4 clear rules;-, turn up at the agreed time, do what you have agreed with the customer, charge the amount you have agreed and finally pay your own bills on time, the 4 rules apply to businesses.big and small

Watched your range rover vid about the noise you experienced and as a mechanic with 5 years apprenticeship I agree wholehearted with your bad experiences with main dealers nowadays 3 years at college and some think they know it all,garage managers only care about profits and quick turnovers.

I learned my lesson with main dealers when I took my Porsche 911 to Strastone in Wilmslow for a routine service. They overfilled the engine oil by several litres and caused £3.5k worth of damage. Service manager looked me in the eye and told me over filling the oil wouldnt do any damage and the issue wasnt their fault or concern. It never ran the same again

Glad you got it all squared away eventually. When my Dad had his Jag, he got far better service from a specialized independent mechanic than from Jag themselves. Jag always wanted to upsell servicing and half the time the issue was still there.

Hi Matt, Couldn't agree more, the old fashioned motor mechanic diagnosis is a lost art. My good friends young lad had just finished his apprenticeship with a major distributor and in his words "I am now a qualified fitter of new parts as directed too, by the computer diagnostics". Sad situation to say the least. Stay safe and happy motoring.

spot on mate ive been in the car game for over 35 years and i can count on one hand who i can trust to work on my cars

True story. My friend is a manager at a main RR dealership and he says that RR customers order their new RR even though their current one has spent more time in the workshop than in their own garage at home! He says it’s the brand name they want!

When I had my garage we always went out of our way. Going the extra mile. I couldn't say how many times we worked throughout the night and weekends to keep our taxi customers on the road. I was forced to close because of poor health. The stress I'd put myself through nearly killed me. Remember when you sold £500 cars ? They used to come to garages like mine !!

My god I'm not alone. I'm so glad that you're a kindred spirit in the fight against dealership apathy and indifference towards customers

Great video,i think the same applies to Main Dealers extended warranties witch are absolutely useless and never cover anything unless your car broke into two pieces while driving 30mph. Had some issues with 6 years old C-Max and always ended up paying full price...so frustrating

thanks for sharing the experience

Just discovered this channel 2 days ago. Absolutely fantastic have binge watched ever since. Glad to see someone reviewing cars that most people can associate with. Reviews are informative and witty.. Keep it up

I really enjoyed this video. I love it when Matt's thoughts about cars roll into his thoughts about society generally. Good values are important in driving and in life.

Fantastic video mate. I don’t usually like watching rant videos, but you’ve just described the state of many if our industries. We lost what it means to have a sense of accountability and ownership. I really hope some of the industry leaders watch this, you’ve summed up what half the nation feel.

Absolutely agree with your rant! I work for a big company but I always do my best & go out my way to help customers with any issues as that's how I would like to be treated. Keep up the reviews & you've made me realise that providing your prepared for issues the most important thing about a car to me is it makes you feel good when you're driving it & when you get out you it looks so good you have to have a quick look back at it. Unfortunately I'm waiting till the kids stop being messy & sticky before I treat myself to that special motor so I keep upto date by watching your videos as I like similar motors to you. 👍

Makes you wonder how Joe Public gets treated as a customer if an experienced dealer like you gets this experience. Appalling given the cost of the vehicles they sell , not exactly bargain basement . I bought a Lexus a year ago and their customer service on all aspects of their business is amazing , you really feel valued . Never has parting with your hard earned money seemed so pleasant !

Video Title: Range Rover Broken The content: why everyone is useless and how'd we wish they care more about their work and why you should take your child with you to not miss out on work. Excellent video as usual, never change please.

Nice rant (couldn't agree more about service BTW)...and nice car...love my Range Rover. All the best!

Thank you for your presentation, spot on as usual! I am planning to get one of these, but unfortunately reliability of these vehicles is a major issue for me. So will be monitoring you future review of this vehicle. Thank you again.

Matt, I totally agree with everything you’ve said in this video. Like most things in life it’s hard to find a genuine person!

I’m so glad there is someone else out there with the same views as me. It seems even worse since COVID and everyone seems to have become more sh** and no one can seem to do their job as it should be done! Glad you finally got the Range Rover sorted👌🏽

Hi Matt, Another great video. Curious to know what camera you use within your cars when recording and how you get it to be so stable without the shake? Thanks

Great rant. I’ve taught myself to do most of the routine maintenance on my Range Rover because I just got tired of dealing with people. Saved myself a crap ton of cash in the process.

So glad you've had the kind of "service" we as customers, usually receive from Land Rover and other car "dealers". It would have been quite fair if you'd used the word "twat" at least once, in your summary. 😱

I work in customer service and this all resonated so much with me. I'm glad it's not just me who feels this way.

I loved the video. I have a L322 which I have had for 12 Years - I have taken it to a dealer and got funny stories and also a bit of telling off. Years ago we had mechanics - now we have parts replacers, who do not know about cars. A few years back I had an on and off issue with the diesel pump and the car went into default mode after a mile or two. I figured out the issue was there in wet weather -so moisture must be shortcutting somewhere. I looked at the pluck to the diesel pump and saw that it maybe could be the connection between the wire and the pluck. I put a small dot of silicone on there and I haven't had the issue since. I guess I saved myself for thousands of pounds.

Great video, so true. Not only for Range Rovers but society in general.

Hi Matt As Aircraft Maintenance Engineer I adopted the two ears one mouth on Pilot debriefs. Ask them loads of relevant questions about the problem and take note of their replies. We hated getting a repeat problem. Makes us look like buffoons. I also would tell my apprentices, “better to ask a stupid question than do a stupid act”. Great video keep them coming.

Feeling your pain. I actually feel a little sad when I get great service! I feel bad for a decent guy doing his best in business in a world seemingly full of bastards.

I just watched and very good, I had a discovery 4 which made a similar grabbing noise on full lock coming off the dive, never got to the bottom of it, all fluids replaced, but it's all part of the experience.

This video is spot on. I know how you feel. I manage the support for an automotive software company and support JLR on a daily basis. Sadly, far too many at JLR often condescend and don't listen to my advice.

You’ve got it spot-on, The vast majority of customer service in my experience in the UK is poor, to put it mildly. I don’t often do it, but your Rants sound just like mine 🤣🤣👏🏻

I've been to independents, specialists, dealers, on forums for advice with my Land Rovers. Each has their pros and cons, at each one there are smart arses as well as helpful and knowledgeable people.

Really nice. Thank you for sharing.

I rarely comment on RU-vid videos, but this latest episode has completely made my morning. I laughed out loud, as it is indeed such a reflection on the attitude of (some) modern businesses and thinking. Great videos and thanks for making them!

A wealth of knowledge and although an account of 'teething issues', still a good story and with sharp observations of business and society. I hope everything is now sorted and you can enjoy the new wheels because even in the cloudy weather, your new Range Rover looks very good. Perhaps this video will inspire them to get up to speed, so to say. Thank you Matt👍

When you said "everyone is soft these days", you hit the jackpot, my dear friend! Snowflakes everywhere, and no winter in sight..

You are spot on with everything in this video

I’m glad it’s all sorted and your experience has totally reflected my experience and more than once at Mercedes!! I leave them every time, fuming. Smart haircut thought, very sharp.

Can't beat a 'good vent' 😂 sadly you are correct on the poor service points. Another great RR video 👍🏼👍🏼

“Everyone’s useless, it just winds me up” that’s going to be my quote of the year

Your analysis and advice are incredibly refreshing. Really well done!

Never a truer word said about servicing and dealerships! Thanks for another great video :)

Love it when you step on the box to get on your high horse, then step back off it just in time 😂 I think it's brilliant and love the humour of your videos. My sort of thinking 👍🏻

I love everything you said in this video. No one cares or has any pride in what they do. It’s just a job . I’m passionate about everything I do. We’ve become a rare breed. Love to have a beer with you one day. Keep up the good work!

Luv your videos .I drive a 2013 evoque 52k I'm very happy with . Was not sure I did the right thing . But I'm glad you like Range Rovers .I'd love one day to visit your car sales

Loved the rant. Every spoken word was the truth. Good service, no matter the industry, is so hard to come by these days that you are in absolute shock when someone displays it.

Totally agree with everything you said about the decline in service, main dealers (a mechanic fixes, a technician replaces), but then I also own an RR. Is this a buyers trait or do I have really have unrealistic expectations???😁

"Everyones useless" was the phrase we continually used with our Vogue which we bought from new in 2007. A series of really minor faults such as the seatbelt light never going out, meant the car going back to various Land Rover dealerships and the problems never getting solved. £76k turned into £15k in about 4 years. Never again.

Just found this episode and I honestly felt like I was watching myself, loved it! Cheers

Bloody Hell - FINALLY someone on 'social media' that call's it out as it IS! Brilliant video! Hold the line!

Awesome video Matt! I think we all know exactly what you mean. All service providers seem to take short cuts today or just plain can’t be arsed. So true…Keep battling on! 👍

My friends RR SVR went in to service in a London branch, but before he left it he made a video of the condition of the car as it was literally still showroom condition. He had the SVR steering wheel with l.e.d flashing stuffs on it and brand vortex alloys over 2k on it. When he picked it up he found the alloy chunk missing and the steering led cracked and a ting on the door. They didn't even say anything to him, but he noticed it went straight over to the manager and show his video, the manager obviously had no choice but to accept liability, had it wasn't for the evidence they would have denied it, it's shocking. But the alloy they can only refurb but by doing so they'll get rid of the tiny vortex writing on the rim. So my mate is demanding a new alloy.

That was a great winge. I loved it. Know the feeling. We rely on these guys knowing what they are doing.

Main stealers (sic) not just High end ones described but, like you mentioned, good service is the exception and leaves one surprised. I had a Renault dealer, Shelbourne look at spongy brakes after a rear caliper change by an independent garage. I was told it'd be put on the Renault clip to run ABS bleeding (brake fluid reservoir had let air in I told them). I said pedal method was done several times to no avail and for them to apply constant brake fluid under 20psi to the reservoir which I also was told would be the case if they couldn't solve this. Collected car and two technicians just did pedal method and said it was fine Not happy I took it for a run then and said it's not fixed. A message was sent to the technician who I spoke to before I took it out for teat run. He sent a message that several hours diags and brake pipes would need replacing!! Took to local garage, the pads and rear discs were shot and a brake specialist he uses bled the whole system. Issue sorted. The advent of electric cars will mean more bull from disinterested, overpriced chancers as inde garages will not have software or licence to work on these cars. The winner will be main dealers selling and repairing these cars. Rant over 😁

Had the same issue with a useless Land Rover main dealer here in Oz, didn’t fix an issue, took it to a local bloke who’s a LR enthusiast and he saw straight away what was wrong and fixed it without me having to get a 2nd mortgage 🤔

I experienced this at a main Mercedes dealer although the second Merc dealer was much better but you really have to push them otherwise they will not do anything even the problem is so obvious. Glad you got it sorted, although if you was someone without the technical knowledge, they would have got you to fill your tank to stop the fuel from squashing around..

Enjoyed that matt,happy new year mate.

Love your videos mate, true honesty. I found you as I’m looking at a RR Vogue and was looking for any information at all, now been through most of your videos. Well appreciate a straight talking honest guy. Thank you.