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Nespresso U: How To - Descaling (models with serial numbers above 13142)

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Your step by step Nespresso Club Assistance Service guide on how to descale the Nespresso U coffee machine. Please visit www.nespresso.com for more information. Use for models with serial numbers above 13142. AU/NZ ONLY: Applies to all Breville/Nespresso and selected Delonghi/Nespresso (with serial numbers above 13142). Subtitles are available.

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27 авг 2024

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Комментарии : 128

@onzkicg 4 года назад

I’ve fallen asleep before I finished. Voice soothing. Thanks 🙏

@Aszknee 4 года назад

The descaling set says the instructions are in the manual of the machine, the manual says that the instructions come with the descaling thing. Thanks for making it extra hard to do something simple

@CodeDeb Год назад

Perfect! So glad I found this! The printed instructions were giving me anxiety! The calming voice and clear instructions on this video did the trick! 😊

@jsk8566 Год назад

ㅂ

@jsk8566 Год назад

ㅂ

@jsk8566 Год назад

비

@MikeFLHT 9 лет назад

Nespresso says their kits contain lactic acid. I used 1/3 white vinegar, 2/3 filtered water solution similar to the way I've always cleaned coffee makers. As mentioned below, I rinsed a few extra times before exiting the descaling mode. This solution cleaned the unit well.

@jean-mariesamba301 7 лет назад

I have

@joaomaria7352 7 лет назад

MikeFLHT 6

@RowanGingerRaven 7 лет назад

MikeFLHT Do you clean it more than once a year? That doesn't seem like enough, to me.

@MikeFLHT 7 лет назад

RowanGingerRaven Every couple of months or so. it will depend on what your water is like there at home. Perhaps if you have soft water you don't have to clean it as often.

@vanderleifranciscoantunes1887 5 лет назад

MikeFLHT ccbe

@evolee82 8 лет назад

So glad this video exists. The drawings in the manual were in the too hard basket. Thank you!

@radishow7159 7 лет назад

evolee82 э

@adrealustre7785 4 года назад

@RobertEaves 6 лет назад

I wish when you say the machine will stop automatically you’d add the words “when it runs out water” gets me every time.

@nespresso 6 лет назад

Thank you for the suggestion, Robert. We're always available 24/7 for any additional guidance.

@skonte 3 года назад

A word of advice. Don't start immediately using the machine. Use some more water through it to make sure nothing "bad" remains in the machine

@rcfp2006 3 года назад

Maybe add that the machine needs to run three cycles before exiting descaling mode. Two with solution and one to rinse. I did once with solution and once with rinse and it wouldn't let me exit until I rinsed a second time.

@nespresso 3 года назад

Thank you for your feedback, Robert!

@csddesign780 4 года назад

Very helpfull and clear! Thank you☕

@tajmian5580 7 лет назад

Hi Everyone - When I press down on all 3 button simultaneously to begin the descaling process - nothing happens!! Any tips on how to get it started?

@radishow7159 7 лет назад

Taj Mian й

@user-nt9yk6hb8p 7 лет назад

Taj Mian эх

@user-nt9yk6hb8p 7 лет назад

Радик Садовая

@Neopumper666 6 лет назад

Had this issue. I closed the lid (the machine passed water as if making a Nespresso). The tried it with the lid closed and it worked! Also note that I couldn't turn on the machine with the buttons only by opening the lid

@LaughingMan2GIG 6 лет назад

Juan Pablo Arámbula Velasco thanks I was scratching my head with mine following the video

@HAWXLEADER 2 года назад

What does holding the big and little buttons do? It appears to do the same thing but you can't stop it...

@nespresso 2 года назад

Hi! Holding the ristretto and lungo buttons activates the machine's emptying mode. We recommend completing that process if you will be putting the machine in storage.

@catherinematyszkiewicz6994 5 лет назад

Merci pour la vidéo, qui est d'ailleurs bien réalisée... En effet, dans la notice du détartrage il n'y a aucune explication... 💫

@andrial5755 3 года назад

Super clear, thank you!

@arikofoz 4 года назад

I followed the instructions, very confusing about the steps around the slide open and close the lid. Looked up another video and got it to work.

@nespresso 4 года назад

Hello, can you please tell us your country of living, so that we could help you?

@benmiles00 10 лет назад

Excellent video. Thanks guys. I rinsed mine twice. Can you tell me what the rinse agent is? I'm concerned about the chemicals being used.

@benmiles00 10 лет назад

I actually ended up rinsing it 4 times as there was still a fairly strong smell from the descaler left in the water reservoir. Even after 4 rinses it is still there, a little. I'm almost tempted to soak the water container in bicarb and vinegar to remove the smell. So, have you added some sort of synthetic fragrance to the descaling liquid? 1st coffee I tried only came out at 20ml on the espresso setting. Bye bye one Rosabaya. 2nd coffee came out at 30ml for espresso. Bye bye Volluto. 3rd coffee was a lungo and that came out at 100ml. Hello Decaf Lungo. :( It's a bit annoying losing several capsules each time I need to reset and clean this unit. Perhaps you guys could include three capsules for this purpose in the descaling pack, specifically for 25ml, 40ml and 100ml.

@jean-mariesamba301 7 лет назад

e .,

@edmilsoncarvalho9999 7 лет назад

Ben Miles filmes

@lukflavio 7 лет назад

Bom!!!

@AteliêBotaodecerejeira 7 лет назад

Flavio Escobar

@heidmue76 6 лет назад

Since the flavour of the rinsing agent is kept very long in the machine I decided to use vinegar. It has the same effect and the coffee does not taste like soap...

@nespresso 6 лет назад

Usually this issue is based on arrears of calcification in the tubes or scratches in the watertank. They absorb the taste and submit it to the water when it flows. If the watertank is scratched, it has to be exchanged. Otherwise a second descaling is necessary.

@paulserrat1640 4 года назад

Hello, I start the machine, and I push the 3 buttons but nothing happens. After few seconds, the 3 lights starts to blink simultaneously, and nothing happens again. Could you help me?

@nespresso 4 года назад

Hello, can you please tell us your country of living, so we could help you?

@paulserrat1640 4 года назад

@@nespresso Spain

@nespresso 4 года назад

Gracias por la aclaración, Paul. Por favor, envíanos un mensaje por aquí spr.ly/60551tWsL confirmando tus datos y detallando cómo es el parpadeo para revisar lo que comentas. Un saludo.

@MT-hm8xe 6 лет назад

I try to clean mine but the lights don't flash when I hold it for three seconds,I closed the lid and sometimes when I hold it it makes a noise but nothing happens otherwise

@user-gf4cm7pb1n 5 лет назад

น

@baraaali4152 5 лет назад

ظظ9

@baraaali4152 5 лет назад

@@user-gf4cm7pb1n ن

@PedroPereira-qr6gf 5 лет назад

Tma

@PedroPereira-qr6gf 5 лет назад

@tchiyarf9373 5 лет назад

We activated the process. Water with the cleaning soap came through but then when filling the tank with clean water to rinse nothing came through. What went wrong? Now we cannot use the machine.

@nespresso 5 лет назад

We're disappointed to hear this, Tchiya. We'd invite you to contact our Technical Team on freephone 0800 442 442 (available 24/7). We will be pleased to help you resolve this issue. Many thanks. bit.ly/2WHa4iM

@Archpimp 6 лет назад

It doesn’t come out the coffee spout, instead it’s coming out the middle of the machine. It’s making a giant mess. Is there some empty capsule I’m supposed to use? I have the pure black d50.

@nespresso 6 лет назад

We're disappointed to hear that you're experiencing this issue, Arch Mage. We'd recommend giving our Technical Team a call on 0800 442 442 (freephone 24/7) for assistance.

@Archpimp 6 лет назад

Will do, thanks!

@paloma_ab937 2 года назад

Perfect , and so easy to do. Los of thankssss😉

@nespresso 2 года назад

Happy to help 🙂

@Vorletzte 7 лет назад

Um in den Modus zu kommen, muss die Kapselöffnung geschlossen sein!

@franciscasevillano8769 5 лет назад

@maziz02 4 года назад

Have followed the steps but the three buttons never cease to blink.

@nespresso 4 года назад

Hello. Please tell us where you are from, so we can help you with this.

@ForgotMyOrange 6 лет назад

Pressing 3 buttons for 3 seconds does nothing

@leenb.7936 4 года назад

Orange then you didn’t press simultaneously. Had to try seven times myself

@jegerfrek 3 месяца назад

Thank you

@nespresso 3 месяца назад

👏

@karynamg 3 года назад

This video doesn't tell you that the water comes from inside and makes a total mess...and doesn't lasts 20 min. Had to check the comments to learn how to activate the 3 buttons.

@johnnygamboatobilla9015 3 года назад

Lo realicé como indica y la bomba y se descebó la bomba al final por no indicar que no se deje el tanque vacío, ahora tengo que pagar un servicio por su tutorial mal realizado

@HighTeaWithTheQueen 4 года назад

I can't seem to get the machine to start the descaling process... Grr

@nespresso 4 года назад

Hi Deanna, would you call us at 1-800-562-1465 when you are near the machine? We'll be happy to further assist you.

@marietteskinner3884 3 года назад

Me too

@HighTeaWithTheQueen 3 года назад

@@marietteskinner3884 make sure that there isn't a capsule stuck. I had one stuck and that's why it couldn't start the descaling.

@laurentmiche1039 4 года назад

Quand j'appuie sur les deux boutons, comme indiqué dans la video la machine s'eteint !!

@nespresso 4 года назад

Hi. In order to provide you with the best response, could you please tell us what country you are in?

@annetdebroekert4341 4 года назад

Our machine broke down and now they don't sell it anymore!!!!! Why????

@nespresso 4 года назад

Hello. Could you please indicate your country of living so that we could assist you?

@annetdebroekert4341 4 года назад

@@nespresso The Netherlands, I called Nespresso, it's not available anymore, sadly enough!

@samcorcoran1160 7 лет назад

does the background music have to be so seductive though?

@ivansoto1496 6 лет назад

Sam Corcoran sexto

@BaeLasso 6 лет назад

Well well well.... I haven’t cleaned it since 2012🤣🤣🤣🤣🤣🤣🤣🤣🤣

@user-jm1on1zr6x 5 лет назад

ล

@carlosgranados9229 2 года назад

Bien el video facil de descalificar

@hummer-k1k 4 года назад

Do you have a video for c50?

@nespresso 4 года назад

Hi Abed, you may find our video assistance on our website: bit.ly/2P5Do0y or Nespresso RU-vid: bit.ly/2Le65aC Have a great day.

@jacquelinebegeot1213 Год назад

Ma machine émet 1 bip sonore et ne clignote pas

@nespresso Год назад

Chère Jacqueline, Afin que l'on vous aide à utiliser votre machine, je vous invite à nous contacter sur Messenger via ce lien m.me/Nespresso.FR ou bien nous téléphoner au 0800 55 52 53. À bientôt, Laura

@gailbigglestone1190 4 года назад

Doesn’t work, all I have is hot descaling liquid

@nespresso 4 года назад

Hi Gail, would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist.

@edmilsonjorge1079 7 лет назад

muito bom eu já consumo e recomendo!

@carmelatomassetti6535 7 лет назад

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@user-gh9zk9zg3t 7 лет назад

Carmela Tomassetti

@maitegarcia5931 5 лет назад

Estimados clientes y clientas de Nespresso, les aconsejo no comprar dicha máquina. Tiene un fallo eléctrico que se bloquea cuando se introduce la cápsula. Desde el servicio técnico de Nespresso tienen detectada la incidencia pero no se hacen responsables absolutamente de nada, no ofrecen ninguna solución, ni teniendo una fidelidad a la marca de más de 15 años y muchísimo dinero invertido en ellos entre diferentes máquinas y cápsulas compradas. El precio de dicha máquina es superior a los 200€. Valoren ustedes mismos...