ORTUR Laser Master 3 in a machine shop 

Hi Marty, thank you for your nice comment The majority of future videos using this laser and including upgrades, will be posted on my other RU-vid channel raysfix the shop and math channel I only post machining and apprenticeship related content an idea that I was thinking about was let’s do this together kind of video a step-by-step Thank you so much for taking the time to comment. It’s much appreciated Ray

I have some stuff on micro CNC’s on my other channel Ray fix I have a bunch of accessories that I made for my micro CNC I don’t really get into building machinery

I bought the cards on Amazon. I did cut the plastic holder and also the wood sign. Thanks for taking the time to comment. Much appreciate it. Ray

I’m sorry to hear about that. Let’s see if we can troubleshoot the problem What does into work and what tried ? please be as detailed as possible. It’s kind of like diagnosing a car over the phone. I might be talking about the engine and the real problems is tires.

@@shopandmath ORTUR Laser Master 3 LE I ordered on January 15 2023, and paid in full from the ORTUR website, sinismall.com/ Order #2027 17/01/2023 Then on January 17, I received an email saying my order was on its way. The tracking number supplied when I looked it showed no such parcel or booking (DHL), so I emailed DHL, and they replied telling me to contact the sender as no booking is on record for picking up a parcel. So then I emailed the person from the first email asking them about my parcel and informed them that my parcel was not sent or even booked for pick-up. Then Sinismall replied with a different company's tracking number. (ARAMX) So I followed the link provided and showed that a pick-up was booked that matched the new tracking number supplied. (www.aramex.com/cn/zh/track/shipment-details?q=c2hpcG1lbnRJZD0xMDM5MzgxMjY1JnByb2R1Y3RHcm91cD1FWFAmc2hpcG1lbnRUeXBlPSZzZWFyY2hNb2RlPSY%3d-l0cxeLJbuKs%3d) 20/02/2023 Then on January 20, I received another email from Sinismall stating a different tracking number but again with ARAMEX. (34702605066) 14/02/2023 Then on February 14, I received an email from Sinismall saying my parcel had been delivered. Which it had not been delivered. So I emailed back again, informing them it had not been delivered and asked for proof of delivery. In Australia any big parcel delivered to an address, the couriers take a photo showing where they left the parcel if no one is at home. (My wife was at home all day on this pretend delivery date. 30/03/2023 This went back and forth until March 30, 2023, when it was finally left at my address. (Again, my wife was home, and the courier did not knock or ring the doorbell) 24/04/2023 I was away for work for the next couple of weeks, so when I got home on April 24, I set the ORTUR LE3 up and tried to do some Material Tests in Light Burn. The Laser would not cut 2mm cardboard unless running at 100% and the slowest speed of 60mm. At all other speeds, it just burnt or showed no sign of a laser on the material. I took photos and emailed customer service again. They replied and said to do the test again but use plywood as it could be the cardboard I used. I followed the directions and used 3mm plywood, and it just burnt a little on 100% at the slowest speed, and then basically nothing. So I forwarded photos of the plywood and the sticker that is attached to one corner of the plywood. This showed the thickness etc for them to see. So I emailed the photos. 25/04/2023 Then on April 25, they replied, saying it was now forwarded to ORTUR Tech. (ortur.tech/support/ticket/laser-does-not-work-5/) Then I received an email from the Tech saying my lens was dirty and I was to remove it and clean it. They attached a youtube link that had a video on how to do this correctly. They further asked for some photos of the cut once the lens had been cleaned. I followed the Tech instructions and then attempted another material test, and again the same results. I then forwarded the results to the TECH along with the new photos. Then the Tech emailed back and asked me to remove the lens again, and I quote, "as it is broken", which is why it will not cut, following these instructions. I took photos of the lens, which shows it is not cracked or broken and sent these to the Tech. Then the Tech forwarded me instructions on the special ORTUR material test he wanted to be done, and this time I had to film the Laser from turning on to the finish. The Tech provided the special ORTUR material test, which takes less than 2 minutes. They asked for a close-up of the Laser when working and sound so they could see for themselves. I followed the instructions and filmed the computer showing Lightburn open and the unique material test that they attached and filmed the whole test and then held up the plywood showing how thick it is, and the Laser had not even cut through it. The Tech also wanted clear photos of the material test and the serial number on my Laser, which I supplied. I received an email from the TECH saying a problem had been found, and I was to fill out the form on the attached link (forms.gle/3D2iK47hvJAMLUS27) and a new laser would be sent ( If you can please fill this form and in PART NUMBER write:LU2-10-A-24V-23A03) which I filled out and submitted as requested. On this site, it said I would receive an email once sent from ORTUR. 27/04/2023 On April 27, I emailed again as I had not received an email stating a replacement had been sent. 30/04/2023 I received the message from the customer service agent, My case was closed on their website, 246747. 01/5/2023 Then again, on May 1, I emailed again, as still no email saying the replacement laser had been sent. 09/05/2023 Today is May 9 2023, nearly four months later, and I still do not have a working ORTUR laser. I have not had a reply from Sinismall or ORTUR since April 30. See below. Agent Reply April 30, 2023 2:46 pm Greetings Your details were forwarded Forwarded to Ortur Please keep an eye on your spam folder in the next days for an answer from Fulfillment (Mikasa) for shipping and part confirmation. (specially the spam folder). Responding to this email is mandatory to initiate shipping. Aditionally this ticket will auto close as the data is forwarded and passed to a different department Gil Araújo Ortur Support Admin Facebook Messenger Trouble Uploading? Use orturtech.wetransfer.com Today the 31/05/2023 A secondhand laser has been delivered. Yes, secondhand. It was packed very well, with foam all around the box. The silver plastic was already opened. I looked at the Laser and noticed it was already scratched when you hold it in the carrier. Then I noticed that it was dented and touching the fan also. So I rerun the special test that the Tech from ORTUR sent, and the secondhand Laser does not work. So now another month is gone, and still no working Laser. Cases opened and closed with ORTUR. New Laser does not work still (#253613) May 31, 2023 6:44 am Technical Support Ortur Laser Master 3 LE LU2-10 In Progress spam (#248393) May 1, 2023 2:24 am Returns & Replacements Ortur Laser Master 3 LE LU1-2 Closed Laser does not work (#246747) April 24, 2023 4:16 am Returns & Replacements Ortur Laser Master 3 LE LU2-10 The latest instructions which do not work.with post to ORTUR techs. I will try to upload but they are in PGF format.