This is VERY helpful. I'm looking for full-time work and this is would benefit whatever company I work for. The person who answers the phone makes the first impression.
This is really good information and will help anyone who is interested in improving their skills, and making that first impression a lasting impression. I recommend this for clerical staff and administrative staff.
Chester, May I use this in my training class at work for a 'what is an appropriate' to do on a phone call? thank you in advance. Chelle Well done! This is exactly what I was looking For.
This great in looking to change careers... to administrative assistant and I was look for some ways to better qualify myself. Here I found some great resume tips as well as Proper phone profession.
Good-PLEASE copy this and give it to every household with kids in the US immediately. Help! I work for a company that verifies appointments for a service parents seek out and 25 kids all hung up on me after asking for the parents name or a grownup. It was obvious they were looking at the caller id box to have them get dictated what to do. Kids have no manners or anyhing or ettitquette of any kind and they will be in jail by age 15 if something is not done now to improve. Give a shit.
