Preparing for the Interview Journey
Co-Led by Seth Dovev, Kevin Leonor, and Jan Young
August 15, 2023
Welcome to SuccessHour by CxXchange. In this episode, we learn about building your story to prepare for your interview, and the steps involved in the “interview journey.”
Episode Highlights:
-Using your resume as “Cliff Notes” to your story
-How to level up your interview
You must watch this episode if you are looking to learn more about:
-Interview journey phases, and the stories that need to go with them
-Handling different types of interviews, such as with: The Recruiter, The Hiring Manager, and Panels
About Our Guests:
Seth Dovev: As a seasoned executive in customer success, I have a strong passion for providing exceptional and unparalleled customer experiences and solutions on a global level. With extensive expertise in building and leading award-winning customer success teams, my primary objective is to devise effective strategies that enhance Net Revenue Retention (NRR) and drive favorable customer outcomes. My background in both AdTech and SaaS industries has honed my skills and refined my focus toward creating efficient approaches for delivering superior customer success.
Kevin Leonor: With over 5 years of experience in customer success, I am a Senior Enterprise Customer Success Manager with experience working for Series A, Series C, and IPO companies. In this role, I manage a book of business in the Enterprise, Mid-market, and Majors segments ensuring customer satisfaction, retention, and growth.
I am also a Certified Customer Success Leader, a Top 100 Customer Success Strategist for three consecutive years (2020-2022), and a keynote speaker at industry events. I have a strong background in customer success program management, process improvement, and value delivery, as well as domain expertise in working with customers in the high-tech software, venture capital, retail, hospitality, and law firm industries. I am passionate about customer success career development and mentoring, and I write articles and coach aspiring customer success leaders through CS Insider and Catalyst Software. My mission is to help customers achieve their goals and transform their businesses with innovative solutions.
Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About SuccessHour
SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.
Learn more and join us at CxXchange!
Our website has everything you need: www.thecxxchange.com/
Follow us on LinkedIn: / cxxchange
Join our LinkedIn group to share your thought leadership: / 14089431
#csm , #customersuccess , #SuccessHour, #CxXchange, #JanYoungCX, #interview , #recruiter , #hiringmanager
15 июн 2024
