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can i ask why my dealers cant (test) the box to see if its good ? and why no dealers have any parts for this stove everything is on line ordering ? i dont order anything online ? i had my stove for at least six or more years i like it it worked flawless for that time UNTILL i cleaned it like the norm every week in and out . i started it back up and it sounds like a freight train is coming in the house in the matter of fifteen mins and have to shut it off by t.state it seems to over fire right after the start up mode just comes off and fire does not slow down it just gets bigger and bigger like way to much air .. how can something go so wrong so quick ? i have tested everything but the box .. and just to get this right when you go to put the fire plate back in what way should it be to left or right .? SHOULD the 90% part on the plate be on top or the bottom . i no you cant flip it upside down, so the brace is NOT facing the fire . and SHOULD it go to left or right MY STOVE IS AN 04 SANTfe 30.000 BTU WITH OLD BOX AND MIGHT BUY NEW ONE but what gets me the stove was still warm (the cast iron part) fire was out for half hour or little less if the thermal couple was bad it would not fire right and if the box was bad it would not stay on or come on BUT but THE biggest question even after all this why would it keep feeding pellets and not go into shut off mode???? can it be a snap disk ill keep in touch for the last six or so years i love this stove i really do . the biggest thing is i justed cleaned it thats all with no other problems ? any advise i have tried everything?
One cycle is as far as my Santa Fe will go. It's a 2005 build control box was replaced in 2008 with appears same model . Once and awhile the blue light will blink the number the actuator is set at. But then it won't for awhile on starts until bam it blinks. The red Call light comes on Cycles begin auger feeds pellets seems just fine. Green light comes on pellets begin another feed. Then continue feed slowly . Red thermocouple light comes on after a few minutes convection blower starts . Feed frequency will slow or almost stop at this point as flames begin to dissipate. As flames leave box and convection fan blows for about 10 minutes this will very some but doesn't change is once the cycle is complete . Auger slows to eventually feeding no pellets. Convection blower continues until flame is no longer visible. Will blow another 5 min or so and stops. There is no more burn blower and no more pellets being fed. Temperature is still 25 degrees lower than I want. Red light stays on. Pushing reset button will start the whole cycle once again. Or you can turn heat off then back on at thermostat and unit will run a single cycle. Chamber doesn't over heat flame burns steady 6 inches over fire pot. I purchased used . I replaced several parts that appeared to be original except control box. I got new snap discs all 3 a new thermocouple, ceramic cover for this, a new vacuum switch and hose, installed an outside air kit. Running vent up 7 feet then straight out at a 20 degree angle out almost 4 ft out past eave. So what do I need a new control box? It all looks fine nothing has blown and as I said it runs through a cycle just fine but the blower motor cuts off suddenly ,auger stops . Yet red and green light remain on until #2 snap disc snaps and the green light goes off. What year did they improve the control box? If mine is bad is there a resistor I should run down . I have most trouble shooting devices as I build computers. Anyone have advice?
Hi +Russ Eastburn (ESP1000), thanks for reaching out! If it's in thermostat mode, it will cycle on and off by itself. If there is an issue with it, and it cycles off and goes into shut down mode, we would recommend having the local authorized dealer out to determine why it's doing that and to get it fixed. The control box for these models was updated in 2005, so if yours was replaced in 2008, it should be the newest version. To find an authorized dealer near you please click on the following link. Thanks again, Russ! Dealer Locator: www.quadrafire.com/WhereToBuy.aspx
