Really Weird Rules Texas Roadhouse Employees Have To Follow 

What do you think of these rules?

Wow i was very suprised you hit all the points!!! I am training and am getting some study in. I have served at various restaurants for over 10yrs and txrh has the MOST in depth training that i have ever had to do.

That line dance shit alone makes me not want to eat there.

As a roadhouse employee, a lot of this is not true/ over exaggerated lol

I worked here as a waitress for a few months and couldn't take it. You have to say "made from scratch sides" and "fresh baked bread." I wasn't able to go to the bathroom or pump (I was nursing my daughter at the time) and so I had to quit. It was rough working nine hour shifts full of milk, pee, and an empty belly. The tips weren't worth the upselling pressure or physical stress.

My wife and I just ate at a Texas Roadhouse Restaurant this past weekend. The server was very connected to everyday life. Shared her experiences similar to what we’ve been going through. Did an excellent job. 😊👍 Food was ok, it’s very hard to get real consistency with food. The more variety the more opportunity for failure. My wife loves steaks but I can’t chew them as easily as she can. But we visit occasionally when we know we can get in without a long wait. 😳🤣😂

They took care of their employees during the pandemic. They are good in my book.

The employees at our Texas Roadhouse are friendly and will go out of their way to get your exactly how you want it. I can't have sugar or liquor and salad dressing is sweet. I ask for some limes on the side and he laughed saying you live here don't you. We're on the Mexican border and most all Mexican restaurants serve limes on the side for your salad.

Thanks for sharing

we goto Texas Roadhouse a few times every few months...I don't ever recall them ever upselling beverages or dessert...and for the most part I already tell them I want all the toppings/fixings for my sides/meals.

I've been in the service industry for a long time and have never had a person I know that says it was a good place to work.

Great job Allie James!

They never line dance at my location. They do yell yeee haw all dam day. I just wants a steak.

I really want to go to Texas Roadhouse now! :)

I love Texas Roadhouse but it's annoying when they automatically include a kicker in your drink without asking, I've had that happen multiple times. It costs extra and I don't like my drink super strong. They do it without telling you so they get their addons up.

Im glad every day that we don’t have to line dance at my location. It would be an absolute disaster. The rest of the points are very true. This past gift card season we had a good amount of customers threaten to walk out or what not if we even mentioned gift cards 😂

Well that's a good way to get an introvert like me to avoid your restaurant. I despise fake happiness and loud atmosphere and they fact the force their wait staff to come in on their days off to be the dancing chimpanzee is Office Space levels of cringe.

Worked there as a server for 7 years. It was okay for the first couple of years, but it got old pretty fast. The whole following a script thing was not for me, what made it worse is they do hire secret shoppers to make sure you’re saying everything word for word, you could be the best server in the world, but if you do not describe the steaks as “hand cut steaks” then all of a sudden you’re job can be at risk. Following a script should not define how great a server is. I could not stand the birthday saddles, because when you do one, then you end up doing it for everyone else because the attention is fun. You will seriously get people that are like, “hey my birthday was 2 weeks ago …” my last location I was in they kinda stopped prioritizing line dancing when Covid hit but the first location I worked at they treated line dancing as if we were rehearsing for a concert. That on top of management playing favorites, and horrible clientele it was the motivation I needed to pursue something greater, because I did not want to do this by age 65 (I went into real estate and I’m so much happier).

Sounds like a classy business!

Now I know I don’t ever want to eat there.

For the most part this all sounds pretty normal for a large chain restaurant.

The rules are not weird. They are good management. Texas Roadhouse managers make more money than restaurant managers of competing casual dining restaurants. Servers make more money as well. Most Texas Roadhouse restaurants are much better run than their competitors.

The amount of rules/restrictions for the employees is obscene. Hair has to be a natural color, line dancing is required , tuck the shirt in and necessary birthdays situations.

Another chain I’ll never work at

They don’t give us breaks or get mad when you used the bathroom also don’t respect the new workers but love my job. And cockroaches 🪳 in the kitchen my first day I killed 4. Not every roadhouse is like this but at out it is.

I like/prefer their 'early-bird' dinner specials, but as I recall, they are only available Mondays thru Thursdays. That's being chintzy. Also being a solo diner most of the time, I try to sit at the bar, but the bartender-order takers there aren't always adequately attentive, expecially (somehow) when you want to pay the bill, and this can include 'disappearring' for periods of time, I have noted. Bartenders (everywhere, actually) should never leave their assigned station/area uncovered/unattended except for bathroom breaks.

I appreciate the video which changed my thoughts on this place. I'm liking the video not the restaurant!!

Just Give Me da Steak !!!

yummy I love this!

I love Texas Roadhouse

I love the Willie Nelson reference.

Most of these either aren't followed, or are no longer required as I have not experienced them for years (i.e. no line dancing, servers not recommending dishes, upselling, etc)

I hate their syrupy sweet cinnamon butter.

No wonder I never returned, after eating there in 2004. Reminds me too much of a particular Mike Judge movie.

only part I would say it wrong is the meat cutters not making more money than servers, depending on how good they are through literal competition where the grand prize is like 25k for the best cutter. They even make their own hours and pretty much only have to answer to the owner.

Texas roadhouse is the restaurant of the Old

Texas Roadhouse is like the old school Johnny rockets People need to let this place fail

Thinking of applying to hostess. I really don't want to but need work experience. Plus I'm shy. Obviously I know no job is easy but they make this look like it is but it seems stressful too And having to memorize tables omg. I do have a good memory but still afraid i will mess up

They bug the booths and your phones 😎🚬

I think I would have either tried what I did in marching band, and fake being incapable of marching or ask my doctor to write a note saying my knee is bad or something like that. I would just have to keep up the act.

As a employee the secret shops are a nightmare even if you do everything right if its not a perfect 100% score you will get temporary demoted or even fired, these “shops” are random people off the street hell they even hire homeless people sometimes

Ngl- most of these apply to the Front of House. Working in the back we get to be a lot more free. I don't have to tuck in my shirt, I don't have to follow a lot of rules like the Front of House does. Only the food safety ones. Like keeping my hair up & wearing gloves.

I would change the dancing if I ever got the chance to buy Texas Roadhouse

I just came from Manila and they have more Of this place than LA does for some reason

You always will have to have someone to go out and se what and how the workers do there job and,make the customer want to come back.

the one that bothers me is the ones where they shout out the age of a person, topping it up with hee haw, and the saddle, They would want you to get on the saddle? what if the person is disabled or short

They better be adding gratuity to parties of six or more? it’s unacceptable that most chain restaurants do NOT do this!

00:45 they got all sizes Large, Medium, small 😂

Hi

I absolutely love Texas Roadhouse. I never have a problem w/ the food or service. The tables are a bit small for groups bigger than 2

It’s a little inappropriate noisy and wild there. They force you to sit on the saddle when it’s your birthday and announce it to the entire restaurant and then from a hearing distance they shout a big loud Texas Yeehaw 5:21-6:13

Texas roadhouse was not even started in Texas

I must be going to the wrong one. Cause I’ve never heard some of this from an employee.

Rules sound normal for a place of business to me

We are not allowed to say "add on, appetizer, kickers, loaded, and so much more"

you should have a stake challenge

If its so legendary then why isnt it in gold text?

How is it legal to require Managers to invest in the company? Very strange.

The saddle birthday thing isnt true. Its not required anymore at least at my location. I work at TRH and the line dancing rule is not true depending on your position. Only servers line dance, but if you're busy at that moment you're not required to. You're supposed to, but only the servers. And the hair rule is jot nessecarily true. Yes we are supposed to gave our hair up, but i wear mine on two braids on my shoulders and they dont care. Its really not that deep and dramatic as this video makes it seem.

I don’t like bullshit like that, but they have good steaks and bread for a really good price. If they had Longhorn here, I would go there. I’m in a small town and have few options.

Local Roadhouse doesn't have nor require line dancing. Lunch specials are during I week I think, likee 95% of other fucking restaurants. The HEART thing is weird and they demanded verbiage is weird. Though the steaks are hand cut, so I am not surprised the mention their locations specialty. Also, employees upselling is standard in most places. What the fuck does Mashed have against this company and all their hatchet jobs against them ? Which most is complete bullshit, however some is subjective bullshit. My algorithm has gotten so weird, but Mashed is mad. The birthday thing most people love, a chunk of guests get into it, kids are ecstatic , if you don't wanna don't. Do they do this will all brands ? This shit is liable level lol. I gotta now check other spots I frequent. Next Mashed will repot McDonalds has a man in clown makeup or or burglar who loves hamburgers is "stalking" around.... #forfuckssake

They don’t line dance anymore

im a waiter, not a salesman, fuck upselling.

Good food - my son worked for TR and made some good money and enjoyed himself

2:15 it’s funny the diversity sign 😂 all Texas Roadhouse I have been only have Americans working

Amber

You’re not a real 🥩 lover if you eat at this steakhouse 😅 Cheers from San Diego California

I don't like it. I get why they make them do it, but it's all fake. I'd rather go somewhere else that has genuine people waiting on you. Never been there, won't now.

THE FOOD LOOK DELICIOUS TOO MY FRIEND

That place blows anyway

Lol tell a millennial worker that they HAVE to do somin and c wat they say

John Taffer and his experts and his crew and Gordon Ramsey is involved with really weird rules Texas Roadhouse employees to follow.

If the food is terrific, there's no need for all the extra BS. Many people are disgusted with the fake jabbering, dancing, yelling, etc. The owners better get with today's program or the TX Roadhouse will be history very soon.

Sounds like this company could be racist.. Against people's personal belief.. Of how they worship God..

would not work for that employer whatsoever rubbish place which rob the workers dignity

The prime rib is legit and you can use the APP to not have to wait in the long line. Best Christmas gift are the gift cards. t. Texan

The line dance is sooooooooooooo lame and 1980's. Scrap it.