great help. was about to call (outside of warranty) a tech after the useless help from LG. freezer had power, ice and lights were working, and no kinked hoses. thought we'd need new valve, mother board, etc. then i found this vid and turns out the coiled hose at back of fridge, behind crisper drawer, was frozen. blow dryer worked like a charm!! easy-peasy...THANKS!
Hello there, great day to you. We appreciate your feedback. We're thrilled to hear that everything worked out well. Please know that we're always here to assist. ~Tanisha
Hi there. Thank you for your kind words! We're glad to know that you found the video helpful and informative. If you have any further questions or need assistance, feel free to reach out to us on social media using @LGUSSupport with the model number of your LG product. We're here to help! ^Win
As a single mother on a budget, thank you. I didn’t put the filter in correctly, so the water stopped dispensing. I checked the line behjnd the refrigerator, and it was skitting water. I believe air was in the line. I unplugged the fridge, turned off the valve, and then tightened the connectors. I removed the filter, poured out the water, refilled it, then I put it back in correctly. That fixed the problem. Thank You, Lord, for directing me to this video because the others I watched were so confusing.
We're glad it was able to solve your problem! Any time you have questions about your LG appliance, don't hesitate to reach out to us on social media! Our platform is @LGUSSupport. Happy holidays! ❄️^Chris
My issue was no water, but holding down the water dispenser and opening the door it’d dispense water for a second or two. Tricking the sensor with a magnet, I figured out it’d only dispense water for a few seconds when the door was open 30%, none closed, and none full open when tricking the hall sensor with a magnet. I pulled the top cover off the hinge by removing the one Phillips head screw and pulling up on the cover. I pushed the waterline (wrapped in a metal spring like covering) into the door about 1/4” or so as there wasn’t much room and I got consistent water regardless of the angle of the door when tricking the sensor. Water dispenser worked as advertised after that little adjustment, put it all back together and working solid. I hope this helps someone in the future, thanks for the video to help guide my troubleshooting!
Hi there. Thank you for sharing your experience with us! We're thrilled to hear that you were able to troubleshoot the issue with your water dispenser and make the necessary adjustments to get it working perfectly again. It's great to know that the video we provided was helpful in guiding you through the troubleshooting process. If you have further questions, feel free to send us a private message via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC
Our fridge suddenly stopped dispensing water. We’ve had it for a little under a year, recently changed the filters, it hasn’t moved since we installed it, the ice still dispenses but the water doesn’t. Not gonna lie this vid didn’t get me any closer to knowing what’s going on
Hi, Quinn. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). ^John
This is exactly what has happened to us today. We have had ours for years. In addition to the water not dispensing, water will leak from the top left corner of our door (dispensing side) either when we try to dispense water or at times idly. Also been having difficulty finding answers online. Were you able to get any answers?
Ha. We just got ours yesterday. And this morning no water. It never even started to make ice. My husband is pissed that we just spend 3k on a fridge that doesn’t work!! We specifically got it for the water dispenser.
Hey there. Yes. A kinked water line will stop water from flowing into your LG fridge. Ensure the value is open so you can have pressure when dispensing water. For more questions, private message us on social media @LGUSSupport. We're just a click away! ^David
How do you get the air out? I think this is also my problem after changing the filter. The water comes out slowly and then dies completely after 3 seconds
Informative video. The video prompted me to check the water line under the kitchen sink. That reminded me that I shut all valves when replacing the garbage disposal weeks ago🎉
We have LG LRMDC2306S. During first month we’ve had 4 service visits for craft ice maker not working. Each service call reveals the water feed line to the ice maker is frozen solid although the freezer temp is set at +4F. We added two thermometers into the freezer that log temp and they both show 4F so temp sensor is good. Does the craft ice maker line have a heater/defrost? Latest tech wants to switch out water feed line but by this point we have zero confidence LG know how to build a fridge.
Thank you so much for creating this video. I was able to quickly get the water and ice dispensers to work again. You saved me lots of money today. Thanks again and God bless!
I just bought a new LG french door refrigerator am I'm not getting any water. Filter is in and I hear a humming sound. The line is coming off of my RO system that is in the basement. Thoughts? Thanks
:58 are you hearing a humming noise? You explain "If you are hearing a humming noise..it means the valves are energized, etc". I'm not hearing a humming noise on mine. I disconnected the water line from the back and there's definitely water coming out of the wall to the fridge, but no humming noise. What does that mean? Bad valve?
@@CJ-vs5sl Yes. after replacing the water inlet valve in the back, the water began flowing to the water dispenser! But then, I wasn''t getting ice. Water was dispensing fine, but no ice! So I replaced the inlet valve in the door, too, then that didn't get me ice, So finally, I replaced the ice maker part (about 150 bucks). Works perfectly now!
My problem is not that the water will not dispense, the problem is it will not stop. We have to push the lock button you mention to stop and start the water. Meaning when it is unlock the water flows non stop. Any suggestions?
Thank you for the tutorial. I imagine you just saved me $100+ by not needing to call in an LG repairmen. The next time I have an issue I will check your web site first! Now, what do you know about electric guitars?
I have an older LG refrigerator now if the filter is old will the water not dispense because I checked everything and everything lines up getting a new well help?
Good thoughts. Also consider if your filter and the input to it freezes. Replace the filter, hair dryer for a few minutes into the opening for the filter…voila…clear line (that’s what happened to me).
I do not get water at the front bottom of my refrigerator line. I suspect that water hose may come off the water reservoir tank, which is not frozen, but the water level is below the upper and lower inlet/outlet tubes. But why is my water reservoir not being filled? I have a new water valve and proper water pressure. Water is feeding the ice maker. No water is being dispensed. Suggestions? I changed my water filter to new. I changed my water valve to new. My water selection is not providing water, but instead, churning ice. Could the water, crushed, cubed computer board be defective?
My old refrigerator stopped dispensing water so I lived with that for a year and when I replaced it with a new refrigerator the water will not go on so for some reason I’m not getting water to the valve behind the refrigerator,Even the guy that installed it told me my water valve is not working nothings coming out. and this is only a 10-year-old house with the little built in valve behind the refrigerator
I'm getting the hum when I try to operate the dispenser. However it's a brand new fridge and I am getting water to the filter. Water is coming out if I remove it
Hi, there. We appreciate your question regarding this matter. If the water inlet valve and control board appear to be working properly, but you still don't hear the humming sound, there could be an issue with the dispenser lever switch or wiring harness not detecting when the lever is pressed. If that's the case, you may reach out to us through direct message for further assistance. ^Mau
Is the water supposed to come out cold? Cus mine is room temperature. ice maker is working perfectly and everything els. We’ve had the fridge less than a month.
So sorry to hear this! Unfortunately we do not have customer service on RU-vid. Please send a message to our support team on FB or Twitter (LGUSSUPPORT). Thanks! ^Emma
My Samsung is brand new I just had to hold the water dispenser down with a cup under it for about 60 seconds so the water could travel all the way through the machine then it started working. I also moved it away from wall before doing this so may have loosened the water line.
so... what does it mean when you touch the lever and you DO NOT hear a hum? is the unit defective? Everything else seem to work. The filter is NOT under pressure so I'm assuming the water dispenser is junk! I had my 6th service call this morning for this refrigerator. Is this issue now going to be my 7th.?
This is the same for me, water line connected and on. Did the magnet test and they work, replaced the filter and no hum and it is not dispensing water or ice. Any help would be greatly appreciated.
Same thing is happening for me. Just replaced the filter and water and ice making stopped! Did not cover that. So frustrated. Unit is only one year old!
I ended up having over 10 service calls. Lost over 2k in wages due to having to be here for service. Filed a complaint with BBB and still no resolution. I will NEVER buy another LG product!
@@mindypoplars8526 Call the Attorney General's office in your STATE. There might be a RECALL on these LG refrigerators because I'm seeing alot of people here are commenting about similar issues with this LG refrigerator.
My water and ice stopped dispensing. It still makes ice and fills the bucket, but no ice or water will come out of the door. I replaced the filters. When I push the water button there is no humming
Hey there, we have a more detailed link to look into for your specific LG Refrigerator. www.lg.com/us/support/help-library/lg-refrigerator-why-does-my-ice-maker-not-dispense-ice-CT10000021-1337887751125 Let us know how it works out! ~TammyJo
LG WAS WORKING, and THEN... Everything was working perfectly, and then the water stopped dispensing. No harm, nothing. The ice machine would dispense ice that was already made but it wouldn't make any more ice. The magnet switches identified that the doors were closed and the light was turned off. You can also find this out by putting a cell phone and recording the fact that the light turns off inside the refrigerator when you close the doors. This is a $4000 refrigerator & after 2 weeks, this shouldn't happen! Checked everything, any suggestions?
I've got and LG LFX25973S /00 with the icemaker in the door. The water dispenser started spraying all over instead of a stream; like holding your thumb over the end of a water hose. I can't find any information on this issue and have had no luck getting the dispenser out of the door. Any help?
Maybe begin by asking if ice is being made / water is reaching the ice maker and advising people accordingly....sorry for the bad rap but I just wasted my time
