Renault Zoe Scores ZERO NCAP 

To late for me,I just ordered a second hand from 21 august 2020. But yes let everyone know!

Glad it was helpful!

I agree with your point of view, but I would be totally shocked if Renault did actually do a retrofit

@@PersonGamma Judging by my comments of cancelled orders and upset customers don't rule it out

@@NicolasRaimo I suppose the equation for Renault is whether the cost of retrofit is significantly less than the lost profit (cancelled orders, reduced vale) and reputational damage of doing nothing... It will be interesting to watch. Hopefully they do the right thing

Nick I've bought a 2020 ZE50 with 1,000 miles on the clock. I've complained to Renault and received 2 emails saying the car is perfectly safe and the latest one today says Renault will not retrospectively upgrade the airbag. It's a disgrace.

they added a picture in the ZE50 user manual only. There's no mention of the side head protection even in older ze40 (and I think also in ZE20). User manual is somewhat too "generic" in describing side protection. So they could have put it in Ze20, pass with 5 stars, and then swapped with a cheaper one years ago... Maybe Renault really hopes in a reselling loss: if no one wants your Zoe they'll be the only ones willing to offer you a trade in discount on the new, safer Megane...

The 2016 we believe is the same airbag! But let’s fight for the one without it!

@@NicolasRaimo Yes totally agree across all of Europe!

Tbh the exterior has looked dated for years

Got to admit i like new exterior and interior styling... But thats no reason to change an airbag

They were most definitely advertised with the old rating.

@@GlassActivist pretty sure that's illegal then , under the trade description act , and likely to go to court This could also invalidate car insurance ( just like wrapping your car) as premiums would have been based on risk and the car is now more dangerous

They were never advertised with the 5* rating and NCAP was never referenced in the Zoe brochure

Thanks Aaron

Cheers George thanks for watching the video and hope to see you around the comments more :)

Good luck 🤞

It's not only space It's (maybe)also the Cambus electrical infrastructure that needs to be sorted and(maybe)make it impossible to fit airbags?

I can't answer that as EVERYONE will of been sold the car or brought for different reasons. Its up to you to decide if the rating would of change your decision to purchase the Zoe in the first place and if you were informed of any rating prior to purchase

What did they say Peter?

@@NicolasRaimo hi Nick As you suspected, they said they had no intention in retro fitting the airbags and the car meets the UK safety requirements. I felt that Renault have let us down, spoiling what is in all other respects a good car. For me this is a deal breaker so I have sadly cancelled my order even though the car is now at the dealership Pete

​@@peterbrown2228How many brands of cars 2nd hand ones haven't got side airbags millions.

I have ever only purchased a car with a 5 star NCAP rating and that is what I thought I had got this time. I can see a Class Action starting against Renault if they do not rectify the situation.

Keep the pressure up by sharing this video and am sure renault will recall....

Please remember to share this video

ALL ZE50's have the airbag tested which don't provide that head protection on side impacts.... ALL ZE40 or 22kwh have the safer airbag design

Please remember to share the video and also inform people its not just the test is harder the major issue is the AIRBAG

ID3?

So what did you buy instead?

My ten yr old vw hasn't got side airbags it's fine for goodness sake wokeness gone mad get in and drive .

@@christinerobottom9444 We ended with a Kona 64.

Technically it should be possible, however it might need type approval

Zoe fell like a rock in prices

Please note John as per the video the PLAY has hardly any of the safety features if you went for a higher spec trim level I'd expected the ncap score to be higher than 0, I'd still buy a Renault zoe but I'd want the older airbag design

@@NicolasRaimo true, we went for a higher level, but the edition - I’ll wait till March now to have a look, seeing as though the AEBS will be back in all models sold after that - and to see if they sort the airbag feature (which is what I’m most concerned with). But there may be more options to look at too… :)

Hi Rebecca am EV and low carbon videos only maybe submit it to a more generic car channel to investigate?

You have the AEBS sensor, but your airbag is missing the curtain shown in the 2013 tested car

@@NicolasRaimo I asked Renault to confirm if side aircurtain is fitted to my Zoe . Thank you for your recent contact with Renault UK regarding your Renault ZOE E-TECH ELECTRIC (ZOE). Renault takes note of the results published by Euro NCAP following specific tests on the ZOE according to its new protocol implemented in 2020 The ZOE tested by Euro NCAP most recently was the base version and, since 2018, 5 years after the ZOE was originally tested, the ADAS (Advanced Driver Assistance Systems) available in this base version are no longer included in Euro NCAP scoring. This includes features such as Electronic Stability Control, Speed Limiter, and seat belt reminder. Euro-NCAP ratings last for 6 years after the launch of a new model which is aligned to the 'normal' lifecycle of a model across different manufacturers. The ZOE goes beyond regulations, and Euro NCAP’s own protocols, with additional safety features, for example, the Fireman Access of the battery. Since 2017 we have adapted passive safety equipment on the car considering traffic accident analysis and reconstruction (accidentology). We have also updated the ZOE with state-of-the-art ADAS (Advanced Driver Assistance Systems) dependent on specification chosen, these include: Advanced Emergency Braking with pedestrian and cyclist detection; Lane Departure Warning; Lane Keep Assist, utilising onboard radar and camera. These ADAS were not fitted to the base version tested by EURO NCAP so were not accounted for in the latest results. The facelifted Zoe - ZE50 - was designed using data from the Laboratory of Accidentology, Biomechanics and Human Behaviour (LAB), which Renault operates jointly with Stellantis. The LAB collects and analyses telemetry data from all networked vehicles in France, which did not show a single accident with a tree or lamppost, as simulated by the Euro NCAP side pole impact test. However, there were accidents and incidents with pedestrians, cyclists and other road users in urban areas. Hence the decision to equip the ZOE with further assistance systems, including Lane Departure Warning; Blind Spot Warning; Traffic Sign Recognition; High Beam Assistant and Emergency Brake Assistant. The Laboratory of Accidentology, Biomechanics and Human Behaviour (LAB) was formed in 1969 by Groupe PSA (now Stellantis) and Groupe Renault. The LAB is a laboratory for accident analysis, biomechanics and the study of human behavior. Its purpose is to observe, analyse and anticipate with a view to improving road safety. The LAB has helped decrease the number of road fatalities in France by some 80% within the last 50 years. Renault reaffirms that the ZOE is a safe vehicle, which complies with all regulatory safety standards. These standards are constantly evolving and are becoming more stringent in all domains, especially in safety. Renault therefore continually improves its offer to comply with the regulations applicable where its vehicles are sold. As such features such as Full LED headlamps, Anti-Slip Regulation (traction control), CSV (understeer control), HSA (hill start assist), and others have been added to the ZOE during its lifetime (version dependant). Kind regards, Deepa Executive Agent Renault UK ref:_00Db0cZvn._500672Rx4LW:ref They don’t actually say if it does

@@grd46h the data I’ve seen on side impacts say it’s uncommon but has a much higher risk of fatality… the airbag reduced the risk of fatality and surely that’s more important

Hi Tanya am fighting hard for people like yourself keep sharing this video if more people the less Renault can hide this

@@NicolasRaimo loved my Zoe50GTline until this came out. Now decided to give up lease early & switch to Eniro. There is nothing more important than safety. (Obviously) . Not at all reassured by Renault’s reply.

WOW what made you hand it back before knowing this?

Get this shared everywhere every few days keep pressure on

Only ZE50 models

Look enjoy it its fine, If you thought about everything you wouldn't leave the house.

@@christinerobottom9444 gosh that's an old post. Yeah, I got over it. 😂

The airbag from my limited knowledge is the only thing changed between NCAP ratings and as I stress I really want Renault to fix this with a recall remember to share and like this video!

I can’t say with 100% accuracy but I think so

@@NicolasRaimo That's what I want to know as well... I have an early ZE50 Iconic (i.e. with the wireless charger, without AEB), and I've seen some speculation that models produced around that time may still have had the 'safer' airbag design, but how can we tell for sure?

Hey David remember without people sharing this video it won’t be seen

@@NicolasRaimo I tend to keep away from social media but have already linked to the video on the Honda e forum!

If you look the car crashed has alloys and hot grill so GT like trim

You can ask Renault to change your airbag

@@NicolasRaimo do I ask renault or my lease company 🤔

Renault were the first manufacturer to have an all 5 star safety rating…. way before the Koreans, indeed I owe my life to one of these cars, a 2008 Megane 2. This makes this stupid decision all the worse, several people deserve the sack it would seem

Renault were first company to ever get a 5 star ncap rating, now they are the first electric car to get a 0 rating

If someone wonders about costs: The price difference between standard („life“ equivalent group) and higher (experience) is 3000€. And then the emergency breaking system is 350€ You could say, that in the price i get a bigger battery (+11kWh) but still… why if it necessary?

airbag is all ZE50 models

am working hard to ensure something is done.

They dropped it on some specs

@@NicolasRaimo but not all... Unlike the Zoe. Bet the Clio also has a decent side airbag that protects the head.

I HONESLY think Renault are running around in a panic and surprised NCAP tested the car. I think they likely thought as it was a facelift NCAP wouldn't bother retesting the Zoe. I suspect and this is a PURE GUESS that NCAP may of got a tip off about the airbag and decided to test it. I think this proves NCAP is truly independent and that's JUST AMAZING

I still would rather be hit by a small peugeot 208 than say a dodge ram

Don’t forget to share the video help increase its reach to force the issue to be fixed

Shared to EV Drivers UK FaceBook group.

@@NicolasRaimo Seems RZOC doesn’t like it, they immediately removed it as “against the rules”.

@@spacepunch72 best take that up with the moderators. It's a Zoe video so not against any rule

@@NicolasRaimo That’s what I thought for a long time now.

0 may be the lowest score but there is certain stuff in law that means they must meet a bare minimal of safety

Not really no

@@NicolasRaimo I think when I first bought a car in the late 1960's if they had working brakes they would have got 5stars inthe NCAP test. LOL

@@jameschapman4824 which proves why safety has to change with the tests

Did you inform Renault directly as well as the dealer?

No, just the dealer

@@Banyan314 Tell renault as well, what did dealer say?

@@NicolasRaimo was concerned that we’d cancelled and asked us to keep an open mind and they’d get back to us to see if our concerns could be addressed.

They want you to buy the new models, not the Zoe...

Pleasure share the message far and wide about the video

@@NicolasRaimo Personally, as I bought one new, I would like to know how my June 30th 2021 registered Zoe 50 GT line 135 fairs in the test, I'm assuming it is just the front side airbags that is the main negative point.

@@Goodchappy it’s the only thing I can 100% tell you is not the same at the 2013 test other changes could be NCAP score changing as safety improves

@@NicolasRaimo Mine has the automatic braking system and I don't like it, it bleeps and flashes up "Brake" at random if you are quick enough to catch it. Mine also has wireless phone charging even though the Renault salesman said it didn't and I can't turn the silly pedestrian noise off. Why they can't have a selection of noises like a real engine idling seems another omission.

Make sure you keep this shared and public

The airbag head injury issue is on all models.

As Above the airbag issue on all models off ze50 however your 2016 zoe has the 2013 airbag :)

I can't comment.... I just can't....

The airbag is the main issue here. Regarding the safety aids... they don't make bad drivers better but they prevent the accident happening in most cases even the best drivers can cause accidents.

@@NicolasRaimo that's the point. So base integrity should prevail in points. The airbag being less is correct. It wouldn't put the star rating that much higher though. They're report is full of X and - on other Bell's and whistles.

I had a chance to see a preview of it in person but no drive, Ill await the chance to drive it to make an idea on it. Personally i don't think its cheap enough for a Chinese make for size it is but maybe they will offer it with some HUGE discount

This all zoe ze50

Leaf was last tested in 2018 it would now have a LOWER score HOWEVER I very much doubt the safety of the inside would be anything like the zoe....

The airbag issue on all models of ze50!

@@NicolasRaimo Sorry, I thought it was just the Play.

I put an order in 2 weeks ago, i sent an email and will phone them tomorrow regarding a cancellation for sure

I think regarding the extra safety devices they are about preventing the accident from occurring in the first place which is surely what we'd prefer? The lane hold only tends to work on dual lane roads which are less likely to have pot holes

@@NicolasRaimo I think they are there to try to mitigate for inattentive drivers (made so by a giant iPad in the middle of the dash?). Given how poor R-Link is, I'm not sure I'd want Renault software to be able to steer my car where it wants! ;)

@@duncanmartin2626 how well the system works is part of the scoring system and it’s easily overpowered. You can also turn it to a beep rather than assistance… don’t forget to share this video to get the info out in public domain

@@NicolasRaimo I shared on the RZOC forum and via email. :)

@@duncanmartin2626 I believe rzoc has now U-turned on the issue so it’s nice to see my report on this has forced their hand to work in the interest of its members. However I’ll assume they deleted this video soon after you posted it but least they finally come to their senses about the airbag.

Doesn’t affect the airbag they went from and to

that's one way to put it

And yes, it's a Ze 50....

Yours isn’t one I have an issue with the ze50 isn’t the same as yours thou see Airbag part of video

Not all just ones with this airbag issue which I believe is ze50 cars only

@@NicolasRaimo I have an R135. has that been effected?

@@JohnDunkley ze50 yes am pretty sure because of part codes