Check out how the new 2.0 firmware for Rhino Arc II works. To watch the FAQ for this firmware check out this video: • Rhino Arc II - 5 Keyfr... For more information check out this article on our website: rhinocameragear.helpdocs.io/c...
Kyle you're a legend. I'm sure at times you just wanted to pull your hair out and walk away with the stick being given, but to stick at it and live up to the promises has been to your credit. Well done!!!!
Richard, I really appreciate the kind words. It has been a very difficult journey getting to this point but we gotta keep our word. I'm super proud of our team and hope you enjoy the feature :)
Hi Kyle, thanks for the update. - One thing that is very annoying is that the Arc shuts down too quick after giving no input. It requires then a restart again and setup from the beginning. Please give us at least an option to extend the time.
@@kylehart1614 Thanks for the prompt response, I appreciate it. Will test it. - One more thing. My ArcII does not take over the keyframes, especially the 1st one, 100% accurate. There's always a small derivation. Is this normal? If not, how to fix it?
Customer Support is the worse ever. I am reaching out to inquire about the latest developments concerning the ARC II product. As we are now in May, I recall you mentioning that updates or improvements would be available by March. Since the timeline has passed, I am eager to receive new information or solutions. Unfortunately, the ongoing issue with my ARC II has significantly impacted my business operations. Please expedite the process of resolving the problem or consider providing me with a replacement ARC II unit. Please inform me of any recent updates or fixes for the ARC II product. If you still need time my right, so, send me a new one Your prompt attention and assistance in this matter will be greatly appreciated, as it will enable me to resume normal business activities. Thank you in advance for your understanding and support.
Hi please contact me in personal because I have a problem with ARC IIand no one from your support team has been helpful until now so I'm sorry that I'm writing here but it's the only way I can reach you. Additionally, I have paid for a full warranty for the product and let me inform you it's been a week since I've stooped my work and it costs me everyday
Hi Ashraf, we've recently had some turnover in our support dept and it's taking them a little while to get up to speed. When did you reach out to them and from what email?
Unfortunately, I am compelled to express my extreme dissatisfaction with the ARC II purchased and the support I have received thus far. My experience could be more satisfactory, and I believe sharing my concerns with you is crucial. Firstly, the [ARC ii] has consistently underperformed since the purchase, exhibiting issues such as [describe the problems you have faced with the product]. I have attempted to address these issues through various troubleshooting methods but have failed. The product's poor performance has negatively impacted my [work/productivity/user experience]. Secondly, I have contacted your support team multiple times, seeking assistance in resolving these issues. Regrettably, the support I received was unhelpful, with delayed responses and inadequate solutions. The lack of timely and effective support has only exacerbated my frustrations and the negative impact on the product's performance. Given these circumstances, I am requesting immediate action to rectify the situation. I kindly ask that you provide one of the following solutions: A full refund for the [ARC ii], allowing me to return the faulty product. A replacement unit of the [Product Name] that is fully functional, and without the issues I have faced. Direct assistance from a knowledgeable and responsive support representative who can efficiently guide me in resolving the issues with my current unit. Your prompt attention and action in this matter will be greatly appreciated. I want my concerns to be adequately addressed, and my experience with your company can be improved.
