Even worse the robots will end up blocking each other. I was watching another video yesterday by Mike Chen where the hotel he was in had multiple robots. Two different robots were stuck outside his room because they were in each others way. He was nice enough to move one robot to the side so they could both move forward. Have to wonder how often that happens where robots end up blocking each other.
Jay Monty “Don’t try this at home” yeah cause I have an expensive robot at home. ' hi J M... ohh nice iRobot Roomba cleanning the house... it is made in china
At a luxury hotel? Nah. They're gonna keep human staff as a selling point. They probably won't be scrubbing the floors or making the beds down the line, but they'll definitely be there to interact with the customers & make the experience feel more personal. It's the same with a lot of professions... take doctors, for instance. Sure, we're probably headed in a direction where autonomous robots will be able to do just about every diagnosis, prescription, & procedure better than a human doctor, but nobody wants surgery bot 5000 to tell them that their husband passed away, or to sit with them & discuss their options after they were diagnosed with cancer. Human jobs will still be around; they'll just be a lot more service oriented.
@@tomadams3528 Come on man, blaming immigrants for stealing your job. Think about this, people like yourself say that all immigrants are drug dealers, rapists and other bad things, but you say that they steal your job. What the hell?
photojeff74, yes, we are this lazy, programmed, detached and pathetic? Just like at the hundreds of millions of people walking down the streets of the Planet every day staring at their stupid phones. Pathetic.
This robot COULD have been awesome if it took the normal elevator, imagine going to your room and having a robot next to you, definitely better than a neighbor talking to you
The luggage robot is a nice novelty, but not much help. you're doing a lot of the work yourself. You have to load it, then you have to tell it which room by using the room key, then when it comes to your room, you have to unload it. A real person is much better. They load the rack, push the rack, and unload it in your room. This is just another example of automation being more for the service "provider" than for the customer. McDonalds has tricked everyone into putting their orders in on the smart phone: not for your convenience, but so they can hire fewer counter people. Use the robots if you like, but don't think for one moment that it's for you. WAIT, i know what you're going to say: No, Anton, weren't you paying attention, they send a bellman to your room, too." Yeah. How long do you think that's going to last? And what about days they are short staffed? This is a foot in the door. I'm telling you. In ten years, you'll say "Anton was right."
Anton Nym Exactly. These robots are all for the corporations and people think they're "so cool".... but they're really not. I'm a computer science student and these types of robotics are disgusting and unethical.
Thanks, William. I agree! the USA USED to know how to do customer service. When I was six years old, Dad would pull the car (1964 VW Beetle) into a gas station and 2 to 4 attendants dressed in coveralls would swarm all over the car! They would check the tire pressure, the oil, and wash all windows, headlights, tailights, and all for the $4 it took to fill the tank! (Which THEY pumped for you!) NOW you go to a gas station, and you are on your own. You fill it, you pay for it, and about half the time, the machine won't offer a receipt, so you trudge to wait in line at the cashier to get one. If there is even a squeegee and someone has bothered to fill the little water resevoir, then MAYBE you can wash your own windows. How convienient! As far as I can tell, the trend to using automation as an excuse to quit service began with the ATMs. Sure, they sold it to us as hey, you can get your money any time you want. But it was the beginning of the end. Now you go to mcdonalds, and the one girl behind the counter is instructed to take you and show you how to use the kiosk instead of telling her what you want.. She tried that on me today! I said no. and i asked for two bags of ice, which I happen to know the kiosk can't offer anyway. the kiosk and/or app is convenient for whom? For the poor client, who is now doing all the work, or for the business, so they can hire drastically fewer humans to help you?
Anton Nym Yep! Interestingly if you go overseas, it's still like that...you can have pretty good service in most restaurants and hotels. Service on airlines is AMAZING. Then you get back here and it's a huge letdown. Nice to be back, but everyone is just like, "Ugh...get it yourself." Complain to companies and they refer you to an online tool or something. I was shopping for VOIP phone service earlier today...I started an online chat with RingCentral (yeah I'm naming names!) and the chat agent was typing in sentence fragments and giving me incomplete and unclear information. Finally the chat session just disconnected with no explanation. Unbelievable. I'm trying to give them money for service and they don't even have the wherewithal to give decent sales support.
I hate going to gas stations where they pump it for you. I don't trust them and would rather just do it my self, last time I had to use one they didn't even close the gas cap correctly. I don't distrust bell hops, but always carry my own stuff. I absolutely hate valet, even in my old car.
Hey, Rich. Please let the Sheraton know that they have done a great job with implementing the robots. I think they should allow for a dark colored pocket on the inside of the door of the luggage cart for tips in case someone doesn't want to be bothered but their luggage is sent up to them. It would be a nice and safe way to thank the staff for their help.
Very cool robots, saw this coming yrs ago, give em a little time and they'll be on cruise ships too. What's the average cost of the luggage transporters per tug and carry units? Are the escort robots opening doors w wifi, bluetooth, IR or other means? Commercial and industrial robots and AI have come a long way in my lifetime, I'm 55 and much of it was all sci-fi when I was a kid, even Trek didn't anticipate many tech things we have now but many ppl developing it are Trek fans and that's the ultimate value of sci-fi, not what it shows but what it inspires real ppl to do.
By 2050 robots will be involved in all facets of the service industry, transportation, manufacturing and in the home. People will have time to take part in more leisurely pursuits! Oh Rosy, where are you? 🤔🤣
Actually, Marriott knows that as robots cover basic tasks.. the desire for human interaction will only increase. Lots of elites with mobile check-in (door key on phone) still stop by the front desk.. literally just to chat (might ask a dumb question or something, but the goal is human interaction). Marriott understands this and embraces it--really, it's greater opportunity to have guest interactions (from a human) that actually matter.. instead of menial tasks like asking for credit card, ID, etc. The job titles will change, definitely.. you'll probably (for example) see more front desk agents being trained in being a concierge and walking with guests instead of staying behind a desk. Former Marriott guy here, and this is just my take for what Marriott sees the future of hospitality being. They dedicate (just one example) a lot of training into how to interact with guests who have mobile check-in. I thought it was crazy at first--but you truly have more opportunity to build connections with folks that opt for MCI than not. Someone is much more willing to converse with you if you never have to ask for menial stuff from them! In a simple way, you could say robots allow humans to stop being robots and act like humans. At least, in hospitality. I'd argue the same for, like, robo Bartenders and whatnot too.
Looks like an old office printer that was redesigned to be a robot. Yes, of course. Signs will help prevent people from doing crazy things with these robots. Because people always obey/comply with warning signs. Good luck with that Sheraton. Start hiring the attorneys NOW! lol!
Eugene S well it’s all relative you can’t have signs every where in different languages I see your point here ,but in a bigger and longer setting like going to your room or navigating the hotel it’s a lot better even though with signs it helps you don’t know for sure and not everyone can actually read them.
+Honudes, you're going to choose the cheaper one. If a hotel has to pay extra unnecessary money for a gimmick, it'll raise the price of your room. What do you think a robot can do that a person would do worse? Ever use a self check-in kiosk? That costs 2k, not 150k.......
@Honudes Gai this shows you have no understanding of basic economics. A business only does something if it profits them, this has no profit margin. You want to stay at a gimmick hotel, go ahead, if this was a viable business model, Disneyland would have robots checking you in. Don't be gullible.
Honudes Gai Dude Disney doesn’t have the most automated cameras in the world. They’re cameras may be good, but they’re simply not the BEST in the world. Places with a higher standard of security such as AROUND the White House, and at famous monuments you would expect to see better. Which they ARE better.
From the technology standpoint it is impressive and Sheraton is capitalizing on it. Not a very good use of the technology however IMO. What’s so wrong with a human pushing the cart for you and earning a tip? It would be much more useful if they had the robots doing other jobs like constantly mopping floors or vacuuming in these very large hotels.
6:13 "Look at that precision" ... as the robot attempts to open the door that closed because it took to long to get through the first time, and in the process gets hit by the automatically opening door.
chris corona no health insurance needed, no retirement plan, no smoke breaks, no sick days. I'm sure they've looked into cost benefit prior to purchasing them.
Don't see that luggage robot makes much difference: you have to put everything in and out just like in the normal luggage car. Pushing a luggage car to the elevator is not hard work.
Pushing a cart is not hard work but in many hotels, especially largers ones like this Sheraton, the carts take up space in elevators that could otherwise be used for passengers. Stuffing people and carts in elevators is, in my opinion, a terrible experience at hotels. They also reduce damage to the hotels themselves - if I had a nickel for every dent in a wall/door or scuffed corner throughout the hallways and rooms caused by luggage carts, I'd have a lot of money. Not to mention not having to worry about handling a cart full of luggage yourself (ever lost a bag off the side of one?), and then having to return it somewhere; the convenience factor is incredible.
Well it certainly a good thing for the hotel since they don't have to hire extra people. Invest in these robots will benefit them in the long run. No salary, insurance, sick days off, vacation, paid leave, etc. The only thing they have to worry about is maintenance and that will be cheaper than paying humans salary.
I doubt maintenance will be cheap on these robots, especially if it has a particular software bug that leads to unforeseen circumstance. A human still has to be sent out to repair them, and that salary is worth more than a Bell Hop is paid. (minus the tips)
$50 - $80 / hr to do that maintenance for electrical, software, parts, etc. I'll charge $200 for labour just to replace 1 sensor. It's the same charge mechanics get when they fix your vehicles.
I'm pretty sure the point is to ferry service. The Bellhop (or yourself) will still load it on the robot. Then another person on the floor will unload it into your room when he gets an automated text. It cuts out the time you need to pay someone to drag and wait and ride the elevator. Just like for nurses where these TUGS run 24/7 in hospitals ferrying medicine and supplies.
I’ve been there when it’s newly built and it smells new. It took Sheraton 3 years more to build. There was originally a kindergarten there but was demolished
they didnt innovate shit, this is tech from the 1980s, fucking invent a robot that goes to work for me and makes me money, my 90yr old grandma walks faster than that robot
Dear Sheraton: You're in the HOSPITALITY business. That means PERSONAL ATTENTION. All the money you wasted on clunky oversized robots would've been better served at training and rewarding your staff to improve their level of service and personal attention to hotel guests. The one robot that has potential is the luggage robot but it should be operated by the bell desk and its personnel NOT by guests.
Chris G oh cmon on man no one cares what you call it call it a cisgendered Apache helicopter for all I care just don’t bring politics into this especially Trump politics
And my first thought was, great no tipping involved, but, as luck would have it, you get the wonderful human interaction of the bellman heading up to your room, expectantly waiting for their tip. I guess we can scratch, "reducing the need for tipping" from robot duties.
![Robots Take Over Luggage Duties at Sheraton Los Angeles San Gabriel [Aethon TUG]](/img/logo.svg){kind=logo}
