Thank you, thank you, thank you! The manual defrosting using the steam cleaner worked like a charm, which melted a full box of ice in about 10 minutes. Tried earlier the built in defrosting several times for hours without being able to take the Ice Master icebox out. Thank you so much for solving so many people’s problems with the Samsung Ice Master ice maker.
Hi Ben's Appliances, I am Ryan and I am a second generation Refrigeration Repair Man. My Dad went to Trade School in the 60's and learned Refrigeration Repair and I was given his school books and learned about it when I was a teenager. I have a class A and D Mechanical License and I did work on the Parallel Racks in the Large Grocery Stores for many years before I got my Contractors Licenses and started to work for myself. Now being in the industry for decades, I feel that R-12, R-502, R-500, and R-22 where the best refrigerants and now that flammable gas's are being used on small equipment is a disaster waiting to happen and the small equipment industry is going toward equipment that will not last long and is too expensive to repair so new equipment sale's become a better option for the public. A lot of my commercial customers have asked me to repair the refrigerators in their homes and the Samsung is a common refrigerator I come across and on-line I do not find anything really good said about that brand. I worked on one yesterday and it was frozen up in the refrigerator evaporator air channels and the ice maker but the freezer was working well. I found the fan was frozen up and not working and I expect to be working on that refrigerator again because it had dirty wire connectors for the fan and I tried to clean it up but I just don't expect it to work much longer. I do appreciate the video you post to help others with repair information and I thank you. I prefer to work on larger Refrigeration equipment but having customers and keeping them happy includes having to also get the refrigerators in their house working as well and the new house refrigerators are not what I like to work on, they are just not made well and they are not made to last long.
With your video I was able to diagnose and replace my Samsung icemaker. Thank you Once installed I did have to press the blue self test button before it started making ice
I can't believe I've had this this refrigerator for 5 years and have been using the hair dryer to keep the ice from forming. I tried several fixes, including having workmen here several times. We tried this fix over Thanksgiving weekend and it has worked so far. No ice forming!!! Good fix Ben.
thanks ben, until i saw your video of the interior coils, i couldnt find the release tabs to remove the tin metal liner to install your secondary heater kit. now im watching this video trying to get my upper ice maker to work. i havent had iceing on the upper ice maker, the auger turns the screw but it wont make ice. yes, ive dbl checked the settings. now what? thanks ben, you're awesome, love your in depth explanations and your delivery.
The right solution is not to buy a Samsung Fridge. Great inside, solid shelves, awesome design, but their cooling is problematic. Talk to any repair guy. Even the salespeople know and recommend extended warranties cause you will need it. Its sad to see ALL stores willing to sell shiny faulty objects. Consumers are not being protected.
Samsung refrigerator is not a reliable product, the shelves as they age are TERRIBLE! I'm waiting for $545 worth of replacement shelving to arrive and now the ice maker stopped working. So frustrating.
I bought the 5 year extended protection plan and the refrigerator freezer is less then 2 years old 8/2020 and the repair guy says the usually break the ice maker getting it out $500.00 to replace ice maker extended protection plan will not pay to fix. Very very very frustrated with this Samsung product. Class action needs to happen if I can’t get Samsung to stand behind this 4k refrig/freezer.
Shelves were great for a couple of years but as they age they are awful. I've been waiting for a couple of months for a $500+ order of replacement shelves. If I thought there was something better out there I'd cancel and buy a new refrigerator but it seems like they're all crummy.
@@stevel1475 you are just lucky as mine needs defrosting every single month after the third month we owned this poorly engineered unit if I want ice to be dispensed.
What is the typical timeline for the fridge to start making ice after defrosting, then pressing the test/reset button? Thank you for your videos and any info offered.
Ben, excellent well planned and produced video. You certainly have a knack for instruction. So my ice-maker does work. My problem is that after defrosting, disassembling, and putting back together, it will function for about 5 days before it freezes up. Based on your video, this tells me that moisture is getting into the system. My feeling is that since the machine works, perhaps I just need to put in the parts and sealant that would help keep moisture out. I'm just trying to avoid buying the whole kit if it doesn't need it. Or, would you suggest simply calling it a day, buy the kit, and do a full replacement? I agree with the comments below......meaning......I would never buy this fridge again. The icemaker in this unit is a poor design and extremely frustrating.
I may be wrong, but I believe the rd mode only defrosts the fresh food section. I believe you need to go to the next mode which is fd; that defrosts the ice maker and food section.
my question also. Other videos say FD - but some say that stands for Forced Defrost - others say it stands for Freezer Defrost. But the icemaker is in the Refrigerator!
Thanks for the info! I hate pushing buttons and not knowing the outcome! If there is a FD option on my RF28HDEDBSR model should I be using that instead of RD option?
If this fridge was a computer operating system it would be Windows 8 ... what a piece of junk... only have had problems, parts mismatch, no parts offered anymore, jeesh....I see the ice tray latch on your video is the "newly redesigned" too........... Your video is great !!! Thanks for posting it, very good iinformation all over !
Got that Bissell steamer, but strangely I got lucky today and was able to pull the tray out, HUGE ice buildup over and around the ice maker though, so took a good hour or so melting it with steam. Don't know how successful I was, guess I'll find out tomorrow.
If your Ice Maker has a HUGE build-up of ice, I made a 6-piece ice and moisture kit to help fix that. It comes with everything in the $200 Samsung box, sans the Icemaker and board at a really low price. If you think your icemaker works, this is definitely worth a try: bens-appliances.com/collections/all/products/samsung-icemaker-leak-moisture-kit
ODD Occurrence: Icemaker epaired 4th time. Worked flawlessly! Happy with the results. THEN, ice stopped dropping. Question? Why. Read where if the internal light switch is fautly, meaning light staying on 100% of the time while the door's closed, this could trigger the ice maker to NOT work/drop ice. Taped the button on the door (Top, Left) closed the door and an hour later, opened the door, lights on. Further question? Is there MORE than one switch that controls lights on/lights off. Can't finding a wiring diagram. Got any ideas???
The best video and very helpful my ice maker keep making ice even when the tray is full and the ice cubs get stuck on the top and freeze is there a solution for it is there a censer any where? Thank you
If I had seen this video before I would not have destroyed the ice maker with the hair dryer. Now I have a double problem, thank you for your videos😳😳😳
Great video. I have a relatively new augur motor and a new Ice Master ice tray. The ice maker works just fine but I'm having problems with the ice dispensing process. The augur turns dispensing ice then it will stop and then the auger sounds like it's stuck or jammed and no ice is dispensed. When this happens the ice tray looks like it gets pushed out about 1/4 or 1/2 an inch. I can take out the ice tray and then put it back and ice will dispense for a few seconds and then problem happens again. Any suggestion?
I would like to support your channel and need to buy parts from. This is the best video, I have the same issue. Let me know how to talk to you or buy directly. Thank you. James
I have a Samsung fridge RF323TEDBSR/AA with both an upper and lower ice maker. The issue is with the upper ice maker not making ice. My question is when you put the fridge in defrost mode (FD), does that put the lower freezer and both ice makers (upper and lower) in defrost OR does it just put the upper ice maker in defrost mode? Thanks.
Some people say on comments that samsung refrigerator is not good, I don't agree, mine had this problem but samsung sent a technician who installed a new ice maker, no problem so far, we have a microwave, stove, washer and drier, tvs, and cell phones Samsung and we are happy with them, so I think all brands have issues nowadays trying to make things fancy, smart, nice, but Samsung is a well known brand and they stand for their products
The caveat is that this icemaker problem has been going on for 5-6 years. Maybe in the last 18 months has samsung offered to fix the issue free of charge, if they offer it at all. For about 3-4 years, anyone that's had this problem has been screwed.
I messaged Samsung online on a Sunday and they sent a repair tech to upgrade at no charge .. my refrigerator is 10 years old and out of warranty.. not sure why the hate but they seem to be making it right and supporting the products
I have a Samsung fridge and it's the worst fridge I've ever owned. All the chintzy plastic cracking and breaking, and the door shelves too. I've done a makeshift fix using bungee cords to keep the stuff from falling off the shelves. Under the vegetable drawers, there's a metal support bar under it, mine was manufactured too short, so a slight shift caused it to fall, break the screws, and caused all sorts of mayhem. I've fixed it by buying new square bars and sawing them down to the max possible length so it will never fall again. Also spent so much money having other things fixed like where the back vents are. It's almost like the fridge was purposely intended to break everywhere and force me to go buy a new one. Planned obsolescence at it's finest. There's not any part of the fridge that hasn't broken in some way. Avoid Samsung fridges.
Samsung tends to use the worst vendors to build their components. My experience is that off-brand parts are longer lasting. I've almost always used offbrand parts like ERP, LFORBB, Supco, Blue Stars, ect, and they work better. The original Samsung idler pulley bearing is guaranteed to break in 3 years on every dryer. A 3rd party company re-engineered a superior design w/ a roller bearing and they're still running great in probably millions of dryers now. The most ironic part? Samsung made most of the crap for Maytag before they went under. If you get a 2004 - 2006 frontload washer or dryer, its Samsung underneath the hood.
Hey you are freaking awesome thankyou for all of your time and knowledge and effort into all of your videos ... Def will be showing luv to your channel 👍🏼👍🏼
Can you please tell me if the ice maker in the bottom can be disabled. I want to remove the ice tray in the freeze and use that for our regular frozen foods?
Ben, Great and helpful video. I have ordered your parts and I am currently waiting for the silicone to dry. I was looking at the water line in the back and it appears to be pulled too far out. The black line is several inches below the back of the refrigerator. I was trying to push it in to no available. It is either where it is supposed to be or there is something to keep me from pushing the line in. Any suggestions and where is that black line supposed to be in relation to the back of the frig or is it immaterial. Thanks.
Several new takes in this video on this problem....BUT. It is still just a temporary fix for a known design issue. One...just one of the reasons my company no longer services Samsung appliances. On a positive note,the leveling legs are key, but never is there a perfect setup. Also,the drain tube design in back needs to be addressed. Infiltration issues. I have been down all these roads. We even tried sealing the ice room from the outside. The refrigeration process shrinks the sealant over time. Bottom line..ice makers belong in the freezer. Also,funny how cleaning condenser coils used to be the homeowners job,but now it's a service call. Blow it out Mate!
Ben, my ice maker makes ice, but won't release (dump) it into the tray unless I hold the reset for 10 seconds. What should I replace to restore the dump function for the ice that is already made?
Samsung released another builten on that model auger with the stryphome in it. They no longer want the new style tube installed and just leave the old tube on those models. The newer models auger assy that doesn't have the newer tube you install the newer tube. All newer fridge come with the updated tubes on them but still those ice makers always problems even after applying all the steps on repairing those ice makers.
What a complicated piece of crap, I hate my Samsung Refrig it's been a royal PITA since I bought it. never again. My old Whirlpool in the garage that's 22 years old is still ticking and has been almost trouble-free. Sorry for the rant, I couldn't help myself. Thank You for the video I will need it when I order the replacement from you.
I purchased a second Samsung with a non working upper ice maker and a water leak. So far no leak, I don't have an icing issue, the cooling tube gets cold, water out the door, screw turns to dispense. Replacement ice maker worked for 8 months according to seller. Would I be better off buying the icemaker or the motherboard?
I don’t have display. But that looks like our non working ice maker. We just closed on this house last Friday and the ice never worked. So frustrating!
Not all Samsung refrigerators have a force defrost mode. Mine won't make ice, but it's not frozen either. So how do you fix that? Pushing reset button doesn't work either.
I have the same problem , mine stopped making ice and I have no build up , I changed my water filter because the water flow was slow , hopefully that works
I have an idea let’s take that little icemaker unit thing out completely and slide a bucket in there and just buy ice. It’s a lot cheaper a lot less hassle.
Have not been able to removed the ice maker tray, even after running the defrost routine for 5+ hours. This unit doesn't appear to have the tab that has to be pushed to get it out. The model number is RF28JBEDBSR/AA. Does it ever take this long to defrost the ice maker? Any other suggestions? Thanks.
Ben, Thanks for your help! I ran the defrost settings, but there was still a lot of ice. I used the steamer, and got all the ice out. But the display didn't pop back up and I couldn't get it back into regular operating mode. HELP!
If you put it in defrost, you'll need to basically do a 2nd forced defrost, it may still be running in the dF mode. Press the two correct buttons, and it should enter back into the mode with it already displaying the mode yuo used to defrost the icemaker. From there, cycle twice to where the screen is blank, and it should reset that interface. If all else fails, unplug the fridge, let it sit for 1min, then plug back in and it should fully boot up.
I got the fridge back in operating mode, but no ice. The icemaker is cold and the parts seem to work, but no ice. The inside is beginning to frost back up.
@@jackiefaustvideos please watch the video and look at all the solutions to install to fix it. De icing it can work sometimes, but it's absolutely not going to solve the issue in most cases. In this video, I installed or modified about 10 different things. Each of these can help remove moisture and de ice the system
GOOD NEWS ALERT 😎: THIS VIDEO is the most accurate I have seen. Thank you BEN. For all folks suffering from this problem I have GREAT NEWS. Due to the Class Action suit SAMSUNG is now performing this exact repair for FREE. It only took me 25 minutes using online chat with SAMSUNG to get a service ticket opened. Only 3 days later the entire job you described - parts and labor - was DONE by a trained Samsung technician. (New ice maker, upgraded heating coil, new Control Board - no silicone because Samsung has determined that this is not the cause of the problem.) My technician was trained on all Samsung products. Marvelous.
Can you provide the number you used for this? I was just told by Samsung that there is no problem with my model! Yet a three yr old fridge icemaker is not working!
I just went on the Samsung service website and started a chat. they asked for model and serial and a photo of the ice box. they just said it was out or warranty (bought in 2017) but that "Ice maker service will come under free of charge." and as service agent will contact me. Thank you for the tip
I was told during my initial call to Samsung that they would replace my ice maker for free also. They later contacted me and informed me there was no service department in my area. They offered me a 50% discount on a new frig at retail price or $500 of on a Samsung product.
Well done Ben, 😮unfortunately Samsung doesn’t care about the quality of the product or problems caused for consumers. Never buy a Samsung product again .
I’ll never buy another Refrigerator from them again. I’ve had too many problems with it. Should last more than 5yrs before crapping out. They sacrificed proper defrosting for energy efficiency. Probably another government mandate gone awry.
I bought the whole package of Samsung Appliances (include refrigerator, dishwasher, microwave & electric stove range). Dishwasher & microwave went bad in first 2 years. Refrigerator was fixed 3-4 times. Sometimes icemaker is not working. Sometimes it not getting cooled off. Never Ever buy Samsung Appliances at all. Even if they give away free, STILL NOT. All Korean products are trying to kill the competition by features & warranty. If there is auto or appliances. Now they have tv on refrigerator's door, etc, etc. More advance features means more problems & more repair cost. I replace all Samsung Appliances with Maytag. It has been 15 years for Maytag. Not a single problem.
Hello, We bought our RF56 refrigerator in 2018. So we have been dealing with this issue for a good 4 years. We have had the service here 6 times. We have done sealants on the whole area with silicone, with extra insulation on the back wall, with aluminium tape,.... We have tried and tested all the spare parts that are supposed to remedy the problem. Heated hose, stainless steel clamps, additional plastic parts, all units were replaced several times... because the drain hose was enlarged again at the inlet and so on.... Not a single component on our ice maker is original from 2018. There is only one result, there is no possibility to operate the ice maker longer than 6 months without it freezing. Attention, even current Samsung models still have the same problems. It is simply a faulty design! The basic defect is that there is no way to switch off the cooling coil for the ice maker. In the long run, ice always forms on the cooling coil and slowly but surely grows through the ice maker. There are plenty of ice makers in other $500 refrigerators in the US that have no problems, whether tight or not, whether heated hose on the drain or not. I have to take away any hope, the faulty design cannot be fixed in the long run. The bottom line for us is clear: we will never buy another Samsung product in our lifetime.
GREAT VIDEO! I contacted Samsung Customer Service today for this exact issue on a 6 year old fridge. They are sending a repairman in a week to repair the unit for FREE! The fridge is not under any warranty at this point, yet Samsung is stepping up and making it right. I like that. A lot.
I will third this. I think Samsung knows they have an issue on their hands with these ice makers and after I just contacted them via online chat, they are waiving labor and parts charges and will do a repair for free. My warranty expired 3 years ago, so the fridge is about 4 years old.
@@texas3teacher Thanks for this info! I am going to call them to get the icemaker replaced. That is good that they are fixing this when they know it is an ongoing issue.
@@wayneroser4904 I would be willing to bet your repair tech did not install the caulk in the air gap correctly. Reach out to Samsung again. I'll bet they make it right.
Samsung lost a class action lawsuit and has to repair ALL of these ice makers for no cost to the owner. Just call Samsung, they will want some pictures of the ice block that is the problem. Just had mine done two weeks ago. New ice maker, ice tray and a new motherboard.
Agreed. This is one of the most comprehensive videos I've ever seen in any category of repair and replace. This is our third icemaker because I had the extended warranty on the other two. Not hard to to do myself, yet if anyone sees this before buying, stay away from Samsung french door icemakers.
Ben, thank you for the video, our Samsung refrigerator has ice maker issues, and this video has been most helpful for what's laying ahead for me. The tips of using a steamer versus a hair dryer circumvented a major problem I wasn't aware of.
Hi I defrosted it once the try can come out before defrost but as soon as I noticed the ice wasn’t working I stoped the ice maker thinking it would help then now I’m doing the rd now I’d like to buy the products if it dos t work but wouldn’t you want Fd freeze defrost not RD refer defrost? I’m doing the RD like you said.
Ben, My neighbors ice maker kept freezing up and finally stopped making ice all together. I went through a number of troubleshooting tips and finally settled on your video. I ordered a replacement ice maker and a heater from you. I followed your steps exactly and now my neighbor has ice. She is so happy!!! Thank you for providing your knowledge and reasonably priced parts to fix these ice makers. I appreciate you so much!! Many blessing to you and yours!!
better news, thanks to everyone's comments, I called Samsung support, and, even though I purchased my refrigerator in 2017, Samsung is covering parts and replacement of my ice maker.
We replaced the ice tray and plastic ring and 2 metal drip clips ( purchased from you) and sealed the unit with silicone. The ice maker is still icing up, although not as bad as it was. Real problem is the water quits dispensing about every 3 days and is down for about 6 hours per occurrence! Any ideas what's wrong??
Thanks for the video. Unfortunately I watched it after doing the hair dryer trick. I bought a new ice maker but the plastic at the back that the ice maker sits against is warped so it doesn't want to sit in the box properly. Where can I get parts to replace the entire plastic box and/or the other components?
The problem I'm having is that it won't stop making ice and then it all gets backed up and ice cubes stuck in the unit. I don't see any kind of arm that is supposed to trigger to tell it to stop.
Thank you so, so much! My ice maker is dispensing very little ice. It still is, but because of your excellent video, I learned options to try. Great teacher!
Love your vids. Question, do I really need to change the ice maker control board and upgrade the defrost tube? The ice maker was fine for the first 4 years. Then we got the ice build up. After a few attempts of removing build up, it returned. I gave up for a couple of years since getting a countertop unit. I left the ice tray out and entire box eventually filled with a solid block of ice. I also had the main evap freezing over which led me to your ice maker vid. The evap area has been upgraded with your suggestions. Now the ice maker is removed thanks to the steamer idea. A while back I bought a new factory ice maker, harness cover, sealant and upgraded clip. I did this before knowing there was a factory kit including the control board. Suggestions please.
I’ve put ours in RD & FD mode before when we’ve had ice build up, and did it again recently when ice wasn’t dispensing. When that finished it just stopped making ice altogether. Should I replace the whole thing like your video showed? Is that the next logical step to get ice again?
