Service mindset | Naked BPM 

Discussing service mindset in a new episode of the Naked BPM.
Time code
00:00 - beginning
00:16 - service catalog
01:57 - IT-tools in business
03:05 - service mindset
03:59 - process approach
05:11 - résumé
The ELMA company’s web-site - www.elma-bpm.ru/​​
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