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ServiceNow JIRA Integration | How to create a ticket in JIRA without Integration Hub!

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Are you tired of manually creating stories in JIRA? Look no further! In this tutorial, we'll show you how to automate the process using a Business Rule in ServiceNow. But that's not all - we'll even move the rule to a Script Include for extra efficiency.
Here's how it works: we'll use an "old school" ServiceNow REST HTTP method to send a message or payload to our free JIRA endpoint, effectively creating a story or issue ticket. The best part? We'll take the response from the REST POST and use it to populate the Correlation ID and Correlation Display field on the original Incident Record in ServiceNow.
Ready to streamline your work and impress your colleagues? Watch the tutorial until the end to see everything in action. Enjoy!
All done in San Diego version
JIRA docs;
developer.atla...
developer.atla...
Get Authentication API token:
id.atlassian.c...
#servicenowJIRA
#servicenerd
#noFlow

Опубликовано:

24 авг 2024

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Комментарии : 16

@rayzorgaming8792 Месяц назад

Got some issues here and there but a great video. Really appreciate your work. Thankyou so much i was able to understand some much about rest api.

@durbanite3997 11 месяцев назад

This is a great tutorial on Jira integration with Servicenow

@ServiceNerd 11 месяцев назад

Thanks. Appreciate the comment.

@moinuddinkazi757 2 года назад

Great video on integration 👏👏! Thank you so much for making this video I appreciate it 😊

@ServiceNerd 2 года назад

Awww awesome l! Thanks for the comment..much appreciated.

@RajeshKumar-xp6qx 7 месяцев назад

How to get the jira end poiny

@user-m1st3r 3 месяца назад

Hi. The video is very good, I'm doing an integration and this video helped a lot. But how do I make the comment in the worknotes field of the servicenow incident arrive dynamically in the Jira issue?

@mayurmalhotra5494 9 месяцев назад

Good video on integration. Appreciate your efforts. Did you also made any video on sending attachments to the Jira issue ticket.

@ServiceNerd 8 месяцев назад

Hey! Thanks for the comment and sorry on the delay! I didn’t actually and things have moved on since then. I have done that before a long time ago and so sure there is an api for it.

@karthikrao7985 6 месяцев назад

Very helpful video. quick question is there a way alert any teams in Jira or SN if the integration fails via webhook. Failure in failure on Jira side webhook

@ServiceNerd 5 месяцев назад

Hey. I havent played with this for along time. However nothing to stop creating and Error handling flow perhaps and hooking that into the return of the API call when HTTP status != how you want it, or the message = xyz.

@ServiceNerd 2 года назад

Not entirely happy with the audio on this one..Sorry guys 😕. Playing with some new software so it will get better 😀👍…or louder 🤣🤣

@dario3182 Год назад

So if I update the Jira, is the expectation that the incident will be updated in SN? We have a requirement asking this, for Jira to update the incident, the Jira is created from the incident.

@ServiceNerd 11 месяцев назад

Hey..this vid was a while back and considers creation (1 way only). There is a webhook which you can set up for updates coming back which is a little more indepth. The jira spoke for Ihub is certainly the starting point nowadays. Justin Meadows has done some great vids on this.

@antoniolastrina6135 Год назад

what about the update on an issue from the same incident?

@ServiceNerd Год назад

Hey Anontio, really sorry on the delay. An update to an incident to trigger an update on an issue in Jira is 100% possible and uses the same concept/architecture. It would just be a different REST method and payload perhaps. If I get chance I'll add it to the list. Thanks again.