Shanna Jackman - Answer the Call (Lyric Video) 

I DON’T EVEN LIKE COUNTRY MUSIC BUT THIS SONG IS AMAZING

I can’t be the only one wishing the song was longer

I am a 9-1-1 operator in Orlando, Florida. This song shines a small light on the darkness that is our career. It is a world of unknowns for many and the world of so very few that live in it every day. The job is stressful due to the calls, the requirements of the job and in many cases...a lack of people who can do the job. I recently took a call that made me step away from my console after a man took his life on Thanksgiving Day and I wrote the poem below to cure my mind of the hurt. To the government, we are secretaries and many agencies continue to fight to be viewed as 1st responders and get what we deserve. The public: you are just a secretary I am just a secretary: I listen to you as you tell me that your daughter is turning cold. I am just a secretary: I give you CPR instructions and do all I can to help you from where I am. You don’t know, but I am crying silently as you try to give chest compressions and try my best to tell you to not give up. I am just a secretary: I listen as you load the gun. I try my best to tell you to put it down. I am just a secretary: I hear a loud sound..the line goes dead and my units force entry to find you on the ground. I took a minute to myself. I am a human..know that I screamed to God on top of my lungs as I laid curled in a ball. I am just a secretary: you are trapped on the 20th floor of a building with no way out. I keep the line open as you give your last words to your family on a recorded line and give you the air until the line goes dead. I am just a secretary: I give my time with family on holidays and birthdays to ensure your family has the help you need. I am just a secretary: I sit in a dark room with no view of the clouds that pass by. I have only the visuals you describe as your world comes crashing down around you. I am just a secretary: I listen to you scream for help as your child is taken by a stranger and beg you for an address. You are just a secretary: ...I am just a secretary

I'm not crying.... My eyes are just swimming

We're a family of dispatchers... Me, my mom, and multiple cousins... We've taken all these calls and I have chills and teary eyes while I'm sitting in front of my console right now. 💜

A family friend is a dispatcher and her husband a police officer. Thank you both for all you do to keep our community safe.

I would love to see a heart wrenching music video for this.

everytime I hear this song, it never fails to give me goosebumps.

this song keeps comming up. im a Firefighter Paramedic, recently i have had to take time off from work because it has really gotten to me. my mental health has gone down and i cant do my job atm. the things we see doesnt stay at work. we come home and cry after a bad day. for the past 8 days i have been crying multiple times each day because of what ive seen. its hard but we try our best.

“Not every Angel wears their wings” a special line i’ll forever remember ❤️

ok this song made me wanna be a 911 dispatcher

28 years as a firefighter/ paramedic...our dispatchers are the true first responders. We wouldn't be able to do anything without them

6 people were crying so hard that they pressed the dislike button on accident...

My sister was a dispatcher, she helped a women give birth over the line. The parents named their son after her. Jamie Mason Reed. She was on the news and got to meet them in person. I'm so proud of her, shes also a mother of 7. 3 of her own and 4 adopted.

"Not every angel wears their wings"..

A friend sent me this and said, “Thanks for saving my life.” Now, I’m in complete tears. Sometimes you don’t know you’re saving a life by answering the phone.

This song leaves me in shivers and tears. Beautiful

I'm Japanese student. I searched RU-vid for This song. Finally, I discovered this. I'm not good at English and familiar with foreign values. But I feel like understand a good point of this song. I appreciate this song "Answer the call". Thanks owner, for making this great song.

Well done...brought a tear to my eye. Retired 911 calltaker, police dispatcher who answered the call for over 30 years....

That part about the pizza ordering came and grabbed me by the throat and squeezed the tears out my eyes, I hate that we live in a society where everyone knows exactly what they’re talking about in that scene…

Personally, I'm glad I heard this from TikTok. TikTok gets bashed on for making songs popular and introducing people to song artists that they may have never known about otherwise, I don't get it tbh

These people are the angels that are rarely seen, they keep things calm while the caller crumbles!!! They are heros too!!! But please don't forget the IT techs who are further behind the scenes keeping things working and updating so the dispatcher can answer the call and know where you are and know who to dispatch as quickly as possible and know what instructions to give you!!!!

Holy..... wow.... that is one hell of a song! It's beautiful & tragic & heartbreaking. Our dispatchers don't get enough credit by far. This has me completely shook and in tears. Thank you for sharing your heart.

As someone who wants to be a police officer I know how hard my future job would be without you. You are the ones that answer the call first and relay all of the information to law enforcement. Appreciate you all!

Beautiful!! From one Dispatcher to another..THANK YOU! I've been dispatching a total of 18 years . Well Done!

Answered my very first call as a volunteer firefighter today. It's an experience I won't soon forget.

Beautiful song and such an important message... Thank you, Shanna, for being #911Strong!

i am a firefighter in a small town and i personally believe that dispatchers are the real heros they get the call and send us where we need to go

Thank you from a dispatcher. 9 years on the job and CANNOT imagine doing anything else.

I spent 6 year's of my life answering these calls. I was on the front line EMT firefighter for 3 years and 3 more years wildland firefighting. The calls we show up to are calls that will stay with us for the rest of our lives. Everytime i have a call on my mind i turn to this song, this song has helped me get through so much over these year's.

I’m sorry but why isn’t this extremely popular yet?

I'm A firefighters Daughter. My Dad served for 22 years . He is now of it but you can tell miss it . I always Tell him He's my Hero and the Best Dad ever

I came from tik tok and fell in love with this song!!! Hits hard!!!

Proud LEO here. And thankful for our dispatchers. They carry the weight of the whole shift on their shoulders.

this song literally could save someone's life when people are in sticky situations

If it wasn't for them 4 years ago, I wouldn't be here. True heroes, thar don't get enough recognition for what they do for us. Thank you ask for always answering the call

1 year after this song was released, it becomes popular on TikTok and a woman actually used this tactic to help her mother that was being abussed! Incredible! And a huge praise to the officer who figured out something wasnt right and sent immediate back up to the address 👏

I used to be an alarm dispatcher before I promoted up this. Sean really puts into perspective what I did. I can't listen to this without breaking down into tears for some reason thank you so much for this masterpiece!

i know a lot of people are coming from tiktok but please don’t beat the meaning out of the song

My dad is a police officer, and my cousins,aunts, and uncles are all firefighters. So I showed them this song and they cried in thankful tears

This song is amazing I wish that someone would have called and saved my aunt life her husband killed her August 24,2019 @ 530 am and this song hit home hard

1:19 I burst into tears, amazing song. Thank you

I’m not a dispatcher, I’m an EMT but I have to say what a great song this is! We’ve got different jobs but we’re all on the same team and part of the same family.

As a 9-1-1 operator it’s nice to see someone representing us as the real first responders. Thank you

I'm sure the job is very rough thankyou so much for your service

I respect those dispatchers, cops, firefighters, and paramedics that work hard to keep us safe

This reminds me of when I was on the volunteer fire department in my home town. One call I went to is one I'll never forget. The car accident victim said to me thank God. I didn't think you'd make it in time. He's alive and well now. But great song.

To the unsung heroes. To our dispatchers

I need to know who the five people who disliked this video

Thank you to every member of the Thin Gold Line; from the phone to the radio, they sit behind a console in a comfortable chair and an air conditioned office and work harder and faster and more accurately than any of celebrities that we think so much of.

Dispatchers go through a lot and they dont get any credit for it. Their the ones who have to listen to the horrible stuff that happens to multiple people every day of their career. They need more credit. 911 dispatchers are one of the highest suicide rates jobs in the USA and we need to give them the respect they deserve

As someone who nearly died from a Grand mal Seizure in 2016..From the bottom of my heart i would like to thank The Dispatcher and The EMT who saved my life.

I'm a dispatcher. The first time I heard this song was right after a really tough call. I will admit to crying. This song is perfect for dispatch.

dispatchers deserve so much, real hero's

I love “That friendly voice, you need to hear, when you are fighting for your life.”

My dad is one of the best operator in Taiwan,he has been a firefighter for more than 20 years,more than 500 hundred calls a day,day and night,he isn't with me often, but I know he is there to make more family be together

Nothing but respect for our dispatchers. Without these multi-tasking machines, we on the streets wouldn't be anywhere near as effective.

This is one of the best singer ever 🤩

This song hits too close to home for me. God bless all the dispatchers for the heroic work they do. And God bless all the ones that help couldn't get to in time.

everytime I hear this song it reminds me why I joined the force and why my dad join dispatch

Thank you from a fellow dispatcher. Nice to get some recognition in a thankless job.

I think of my brother whenever I listen to this he works for the nhs and I’m so proud of him he does a fantastic job in my eyes

The pizza thing saved my life and the dispatcher was so amazing. It wasn’t an abusive situation. I was being held by my attacker for hours. I may be broken and hurt but I’m still alive and that is because of our first responders.

Awwwww I am a firefighter and I want to say that thanks you for this song

From a Firefighter, thank you dispatch you allow us to help those in need in a timely manner. Without you our job would be so much harder and damn near impossible in areas like mine. Thank you all for walking that thin gold line

4 years ago I called 999 (live in the uk) and will never forget the man's voice who saved my life and got help to me within 2 minutes in the snow from beast from the east I live 3 miles from the hospital

Ive been looking for this song since like FOREVER

Survivor of DV here. My dad abused my brother and I in secret for two years when I was five and my brother was six up two when I was seven and my brother was eight. I'm thankful for the people who save lives. But 911 dispatchers are the true heroes. I'm so thankful to still be here safe away from my dad. Thank you ❤️

I'm an EMT and soon to be training for my medic. This song is absolutely true, Dispatch is underappreciated! We would be completely lost out there without them. They are true first responders and I can't thank them enough for what they do! Thank you for not only answering the call, but always having our 6 out there in the field. For anyone that reads this that is a Dispatcher, we can't begin to repay you for your service. From the bottom of our hearts, thank you.

My mom is a dispatcher and she is an amazing woman. She is so strong and loving. But to her is not just a job because you definitely take it home with you.

Than you Shanna, for this song of our daily lives. Some people listen to it and think, "man she sounds awesome!" . I listen to it and it makes my brain travel back to work and think about calls I have taken this week or even in the last 15yrs. Just so much emotion when you go trough this daily, to hear someone put it into a perfect song. Thank you! Keep making beautiful music.

this is such an awsome song i love it

As a mom of a cop. I thank you so much for backing blue!!. God bless . ✨✌️💜🙏🎶

What a great video I enjoy watching your videos keep making great videos I like your videos a lot keep making great videos I like this video a lot keep making great videos

911 Dispatcher for 23 years here. This moves me to tears each time I hear it. It's so true. "Not every angel wears their wings" The first, first responder! Let's go make a difference on the next answer!

to all law enforcement and dispatchers and firefighters and emts thank u for ur service

“Not ever Angel wears but there always there for you and me” so true💖

Thank you for sharing your song 😊❤

My mom spent 32 years as a dispatcher, they are the police dept unsung unrecognized heros bless everyone who does this job

I'm in tears. I'm a firefighter in Oregon I have nothing but love and respect for you guy in dispatch

Here from tick tock also. And to everyone who says they dont Like country music but liie this song, just know that this is "real country music". There is a lot of it out there. You just have to be open to listening to it.

Proud mummy of a UK emergency ambulance call taker...this song is so true the first responders are all these unseen angels.

On behalf of the teams in the hospital. Thank you. We love you girls and guys

This makes me so sad Because a cop in my city near my house got ambushed monday and he was a sro and this song makes me think of all are first responders out there and i thank them for there service

I was a street cop for 23 years, and I thank God for our dispatchers and everything they do! I had then opportunity to work dispatch for 14 months before becoming a police officer and I truly understand what they go through every shift!

I was searching, "911 what your emergency female". Then the 2nd result shows, "911 what's your emergency song", clicked on it. This video came first, it great!

I could listen to this song over and over and never get bored! This song changed my life 🦅🔥

Nurses in the hospitals, dispatchers, cops, EMTs and firefighters are all angles to me

The dispatcher from when I was in a car wreck was so helpful and reassuring, I don’t think I would’ve been able to help my sister if the dispatcher didn’t help me.

Having been on both sides of that radio...I will stay on the road side of it, catching those calls and not being able to physically help that person, but be the one person they count on to help them on possibly the worst day of their lives, TRULY takes an amazing person with a beautiful and strong spirit and heart. I found a new appreciation for our men and women dispatchers at my department, they truly are special people!

Everyone: Tik Tok Literately everyone: TIK TOK Me:......yeah same

Thank you for writing this song for all our brothers and sisters in EMS, Fire and Police Jasper Co 170 Iowa

”not every angel wears their wings” I cried my eyes out

Chills! Thank you for creating this

there has been so many times where ive had to call the police for either police or an ambulance and the most reassuring thing about the whole situation is that i know someone is on their way and they're actually taking action on whatever was going on at the time. I never learned any of their names but i will always remember the operators and dispatchers that saved mine and my families life.

I'm a firefighter in the UK n this song brings so many tears to my eyes

I salute these dispatchers. If I were in their position, I would have cried.

Dispatcher's are the angels on our shoulders, doesn't matter whether you are police, fire, EMS or civilian.

I've read about the pizza call before. Listening to this song literally made me shake. Thank you too all the dispatchers it there

Love this song ❤❤❤