Sharing your Toyota app account - How to set up two people to use the remote features of the app 

On the plus side, the Toyota design team also watches this and they notice comments like this. Hopefully, a new version will address this in a little smoother manner.

I totally agree! We just upgraded to a 2023 Highlander from a 2021 Highlander where it was no problem to have two accounts connected to the car. Definitely feels like a step backwards when it comes to the app.

@toyotasteveclifford thank you for this video. I just bought a 2023 Prius and my husband and I were getting frustrated trying to figure out why he didn’t have the remote options when he signed into his separate Toyota app account and paired with the car. Your instructions will save us more frustration. But yes, this is a big miss for the Toyota app and I hope they fix this.

Thank you. That's exactly what I expected. Not this spaghetti of a mess.

That's one way to do it. The other would be for each driver to have their own account plus a shared one. Log into the shared one to use the remote features. If you want you own profile in the car while using it, log out of that profile and into the personal one on the phone. Convoluted either way but it should also work. Good job on finding a work-around.

You've got it down pretty well for real world use. The only thing is, by having both of you sharing the login to the app, you only have one "profile" but still have multiple bluetooth devices. There is one weird workaround on that. Use the "Guest" profile when you get in the car by yourself. That way, you can at least have your own radio presets. Because the VIN can only be associated with one email address and therefore, only one Toyota account, there is no way for both of you to have all the remote functions AND have distinct profiles. As to the memory seats with the profile, that is not a software thing and I honestly don't know if the upper trim levels of the Highlander have it. I know the Tundra already does but only on models that have memory seats.

@@TrainerSteveClifford to tag along to @joel-bs2ri - so there is no ordering or preference when you have 2 phones connected with carplay on which one it will use if you are both in the car?

@@joshjohanning When you pair each phone, you can select which one is primary. If both phones are in the car and both are set up for CarPlay use, the primary gets used. There is a way to have two phones active for phone use at the same time and I did a video on this. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wsTjlEXgmPA.html

First of all thanks for your videos. The dealership helped us set up like you showed, but it’s unintuitive to have my account and profile as primary (because I deal with tech stuff) but then my wife’s phone is the primary device. So I thought they messed up. Anyways your videos helped to confirm it is just a wonky system and helped me understand how it “works”, but I still have some questions. Just got a grand highlander and I think it has the memory seats because when I switch to my primary profile, it’ll ask if I want use seat settings but when hitting “yes”, nothing happens. When I switch another profile, it doesn’t even prompt me the seat question, only when switching to the primary profile. How does seat settings based on profile work? Also, can the face detection and key fob link be used to change profiles in conjunction? So like my face is set up on my profile but Key fob is linked to another profile. With this combination if I’m in the car (with my face obviously thats set up on my profile) with the key fob (that’s linked to the other profile) it doesn’t change the profile automatically to anything and just stays on whatever the last profile is. If it was previously on my profile, it stays on my profile and doesn’t change to the one linked to the key fob. If it was previously on the other profile linked to the key fob, it doesn’t change to the profile set up with my face. Is it confused by the conflict of the profile assigned to my face and the profile linked to the key fob and just doesn’t do anything? Also, if I reset the whole system in the car to start over and set up profiles from scratch, what, if anything, do I need to do in the Toyota app that’s already has the car registered? I saw your video on how reset the car to get back to the QR code, but it didn’t mention the app and I wasn’t sure if that also resets the app or if it doesn’t matter. Thank you so much

If you want to share all the features, then yes, sign out of your Toyota account and sign back in using her email and password (the Toyota password she created when she set up the owner's account). You shouldn't need to delete your profile from the vehicle first. The car will just no longer see that profile and it will not be an option as long as you're signed in with her credentials on your phone. And glad I can help.

You certainly can have a Bluetooth connection without an app or shared account. That is how most people are using this system. The presence of an app only means you can have a "profile" meaning your radio presets and seat positions can be memorized. If your husband just wants to have his phone active when he drives and he doesn't mind using your radio presets, he doesn't need the app at all.

The “profile” will be for the shared account. That’s the downside to this work around. The profile however is distinct from the Bluetooth device. Each of you should have your phone recognized as distinct devices and when one of you is not in the car, the other should be picked up. That doesn’t change the profile though.

By setting up that way, both phones can be active at the same time

Bluetooth is unrelated to the remote features and the account. You can have a Bluetooth connection with a phone that has no app at all .

No. You can either share your app , including remote features or you can have separate driver profiles. Hmmmm… as I write this, I thought of a way it could be done but it’s really convoluted. If you want the remote features, log into the app with the shared login. Then sign out of the app and back in with your individual login when you’re being the wheel. Not convenient but it is a work around

You don’t pay for the app, profiles or anything like that. The only trial is for the remote features of the app, the cloud navigation and the Safety Connect. The app still functions for profiles, tire pressure, fuel status and driving history without a subscription

That’s an easy one and you don’t have to do anything with the app. Go to the settings button and go to “Bluetooth and devices.” Click to forget her phone. On her phone, forget the vehicle. Then start over with adding a new device. You will be asked if you want to make it Primary. Select yes and you’re set

Thank you very much. Most appreciated

I don’t yet but that’s a good idea. Pretty easy to do but with the new app configuration, not intuitive either

@@TrainerSteveClifford My wife and I were trying to add our vehicles to each other's Toyota apps, but we couldn't figure it out. Is there any chance you could create a video tutorial or give us step-by-step instructions on how to do this? We saw that you have two different vehicles registered in your Toyota app, which is exactly what we're trying to do. Any help would be greatly appreciated!

@@joecen437 that’s a very different question. The app only allows each VIN to be associated with a single owner’s account. You can share an account but then you don’t get distinct profiles. I show hope to do this here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-VkweHUrfcv4.htmlsi=C_Az2qc2Zee9R-ui

@@TrainerSteveClifford Thank you.

The 2022 had a 1 year trail subscription for both Remote Connect and Safety Connect and it is likely they both just expired. You probably still have fuel status and tire pressure but nothing else. If you want to keep those, renew the subscriptions. Click the VIN in the upper left of the screen. Next, click "subscriptions" and decide which ones you want to pay for. Cost is $80/year for each. The 2023 comes with 1 year free for Remote Connect but 10 years for Safety Connect.

The purple screen? If that the "Navigation Reimagined" screen? Unless your car came with a free trial for "Drive Connect", then yes, that screen will stay there. You can upgrade to Drive Connect for $15/month, and then that screen would be your navigation system. As for night mode? Yes. Here is a video of it. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-fKYIcQ8UAMg.html

@@TrainerSteveClifford Thank you. Is drive connect just a navigation system? Is that also the "my Toyota " assistant?

@@chamakaaa36 Yes. Drive Connect is a cloud based navigation system and it is subscription based. Included with that is access to a live operator who can push destinations to your car.

@@TrainerSteveClifford Thank you, again. Great videos learn alot today about my new car😁

I’ve heard of this but never seen it and I’ve tried a variety of things to replicate it. The only thing I can suggest is to start from scratch. Totally. Go into settings, school down to “Info and security” and reset the system. Now, uninstall the app from your phone and reinstall it. Now, add the vehicle back to your app using the QR code and agree to the term of service. Pair your phone and set it as primary.

@@TrainerSteveClifford I have already done this alone, and with Toyota Cyprus. Sometimes works sometimes not. They are contacted Toyota for as answer about of how to save profile on the key since there is no such option on my car.

Only on models with the digital key. Grand Highlander, Prius, Crown and BZ4X for now

Correct and well put

This is why I suggest logging in with a shared email address. The 6 digit code is only sent if you're logging in using a phone number. If you log in with an email address, it asks for a password which you can both have access to.

@@TrainerSteveClifford All great information, Steve! When my wife first signed up in the app, she used an email address that we do not share. Is there a way for her to change the email address to something we both have access to? Thanks for any help.

@@jimengels7867 yes . In the app account settings, you can change the email

@@TrainerSteveClifford When we got our Rav 4 last Summer we were having these issues with the account. After a few calls to the Toyota Cust. Serv. one astute person suggested that with the account we put in my email address as the main address and then use my husband's phone number as the account phone number. That way I sign in to the account on my computer or my phone, I log in with the my email and any alerts etc come to my email for me to grab. And when he signs in he uses his phone number to sign in and then he gets any codes, alerts, etc texted to his phone. We then put my phone number in as the back up phone number. I think its working okay. How do you feel about this as a workaround?

Not if she already has it on her account. Only one account can have the remote features. You would have to set up a joint email and Toyota account if you both want that. You can each have your own device paired and even two profiles with separate accounts but only one will have the remote start.

What fake motor sound? Which vehicle and what circumstances are you referring to?

@@TrainerSteveClifford i just bought a 2023 Toyota sequoia. It has a fake motor sound which comes through the speakers. Everyone hates it!

@@shirleywilks3809 sorry. No solution for that.

In the U.S. it's the law: "Under rules mandated by Congress and finalized by NHTSA, automakers must add sounds to hybrid and electric vehicles when traveling at speeds of up to 18.6 miles per hour (30 km per hour) to help prevent injuries among pedestrians, cyclists and the blind." So even if you found a way, technically you could get ticketed. My Toyota turns the sounds off at anything above 22 mph.

...otherwise, as stated the 2nd person has to log into a "Master Account" or "Remote Share" needs to be revoked and then given back every time a the 2nd driver wants to use the remote app....Really? I ask, which is more of a security concern two people logged into the same account. Or two people with two different accounts logged into the same car. The answer is obvious.

The location and remote features are intended for a single account. The only way to circumvent that security is for you to share login data with another person. That is your choice but is intended to prevent anyone you don’t fully trust from being able to remotely access your car. If remote features could be accessed by anyone with an account profile, that works certainly be less secure.

Basic security dictates the notion of roles. In this case you have a car « owner » He should be designated master of the vehicle The others would be « drivers » and you could have different roles. The « drivers » defacto would have no privileges unless the owner allows it. These privileges could be restricted in time or distance or location or number of trips and even revoked if rules were broken But the « owner » and any « driver » would not be entitled to seeing private user data unless the owner of that data accepted to share it. This is what id called role based security and Toyota really missed the mark on this one. Bad bad bad design

The remote start is not a digital key. It is only intended to start the car. If the brake pedal is pressed and the actual key is not in the car, the assumption is that an unauthorized person is driving and it shuts off. It’s a security thing

@@TrainerSteveClifford thanks, i see, i guess they should clarify that somewhere because that's what it sounded like it should do! , So in what situation does someone who has the key fob need to start the car remotely...? is it to pre-AC/pre-heat the car...?

@@howardc3685 not sure where you live but in cold climates, starting the car 10 minutes before you drive is a great way to defrost the windows and warm up the car. In hot areas, getting the ac cranking is very popular. Before this feature, a remote start was our number one selling accessory

Unpair the phone and then re-pair it and set at primary.