Shore excursion left us at the port in Cozumel Mexico | MSC Seashore Cruise Vlog 

When Jazz spoke up for families who may save for years and also fought for them, she made me love her even more!

Are you kidding me? This is the best most sincere blog ever. You guys are fair and great communicators.

Wow… Carnival sure does make it easy with the signs pointing you to where your suppose to go. What a bummer. Yall handled the situation very well though. ❤️

I've been cruising with my family for over 20 yrs and never had to take my passport off the ship. Sailed on MSC Seashore this past January and didnt need it. The more you talked the madder I got!! How dare they take your money and tell you that you can't get it back!! The people handling that excursion messed up really bad and they were trying to cover it up. That manager wasn't that busy that he couldn't see you for 4 days!! If they returned your money it would have been an admission of quilt for them and they would have to explain to corporate why! The excursion staff need to be reprimanded!! I'm so glad you went to GS and it worked out for you.. Thank you for mentioning the families that save up for these trips. God bless your family🙏🏾💕

Thank you for sharing this video 📹 was very informative. I like the way you guys approach the native experience and turning it positive vibes for other future cruisers that watching your channel.I really love how you guys keeps it 💯

Thank you for being transparent & honest. I am certain your experience will help many in one way or another.

It was very kind of you both to take time out of your vacation to speak with the manager on behalf of other cruisers. It's sad if the guests have to educate the cruise staff about the golden rule (treat others as you would like to be treated).

I am sooo sorry you guys went through this! I’m sure it was beyond frustrating for you two and then I’m sure disappointing for Reign and Royce. I’m glad that it was eventually resolved. Thank you for being so transparent about everything that happened.

I love you guys. We usually go to beach resorts but now I would love to try a 7 day cruise. Love the kiddos and grandma also ❤️

Thank for looking out for the rest of us. I plan to cruise with them in October 2022, just wanted to try the cruise line, and it will be my first cruise on MSC line. Thank You again.

You guys are my favorite RU-vidrs. I am glad you got your money back. I’ll think twice before getting an excursion with MSC. Keep up the great work guys!

Really appreciate your guys genuine and honesty and transparency as always.

I ran an errand so I missed the beginning of this Live so I watched from the beginning. I agree with you. It’s the total experience including how well customer service is handled. Poor customer service can be a deal breaker for a perfect vacation causing you to say I never want to do business with your company again, especially if they don’t even listen attentively to your complaints and behave in a dismissive manner. You guys were awesome and stuck to convictions and didn’t take “No” for an answer. I’m so proud of you! 👏🏾 👍🏾

Hi beautiful family happy Monday, just that's crazy what happened but surely glad you were refunded. So right about not wanting to be singled out. Hopefully this makes them do much better and get their act together. No one should have to go through that. Good job on being firm about speaking to managers. Always love your honesty. ❤🍓

Thank you for always keeping it real with us!

Thanks for showing me the world..I love it

I know ya'll are so respectful for service workers, so when you have difficulties with the management I know you're doing everything you can to be calm in the face of frustration. I'm glad you worked hard to advocate for yourself and other passengers.

Glad they handled it well too. 😊❣️

I’m so appreciative of this series. Gonna keep following cause I’m definitely undecided on MSC. The ships are beautiful the prices I appreciate. I’ve gotten all the mixed but mostly poor reviews from other channels however you guys are definitely the most transparent.

We love your positive thoughts as you describe the "hiccup" from the manager of that ship. I hope MSC is paying attention. We have been on 57 cruises, but never MSC. We've read about many negative interactions with that cruise line. We are excited to have found and subscribed to your channel, and we also hope that you and your beautiful family will have many happy times with your future cruises!

We have subscribed! Love how you guys give every detail and real experiences! We Found you guys while looking at cruise vlogs for the Carnival Mardi Gras to see how our experience may be. We will be going on our first cruise August 2022!! 🥰

Wow! Yes. Very informative

Watching this video so sorry your family had to do through this turmoil. I hope you were able to get names and titles after going through all this chaos. I hope you file a complaint directly to the MSC Coporation. Great customer service is EVERYTHING!!! MSC totally missed The Mark!!!

Thanks for keeping it real!

WOW! YES, THAT WAS DEFINITELY A HOT MESS. JAZZY AND RICHARD, I'M GLAD THAT YALL FINALLY GOT TO SPEAK TO THE MANAGER. I HOPE THAT THEY GET THEIR ACT TOGETHER. I'M SORRY THAT Y'ALL HAD TO GO THROUGH SUCH BAD CUSTOMER SERVICE. MAY GOD BLESSINGS,COURAGE AND STRENGTH CONTINUE TO BE WITH YOUR FAMILY ALWAYS 🤔🤨

You both are very reasonable about a bad situation. Thanks for this.

Thanks for the video I will stick with carnival cruise for now!!!

Omg I can believe I found you guys here 😃😄😁😀good job guys 🥰🥰🥰beautiful family

Looking forward to the next vlog!🥰

Thank you for the update. In all honesty still waiting to hear from someone who gave MSC a solid review. I’ve cruised on Royal, Norwegian, Celebrity and Carnival. I would like to try other cruise lines but I will wait before getting on MSC.

I love that you guys still met with him because they need to fix these errors. Totally ridiculous

Sounds like you kept your cool while advocating for yourself. You guys are fun to watch and love the real world experience good or bad. Just subscribed to your channel! I’m also a new RU-vidr, at least trying to be and you guys are a great inspiration.

So sorry you guys had that experience. But at the end of the day all that matters is that memories were created with your beautiful family.

Will watch you from the beginning on the replay

My family and I are going on a cruise for spring break which we had scheduled in 2019. For my son and his family this is their first cruise and I hope nothing like this will never happen. I want them to have a great time because they are excited. This will be my 10th cruise so I can deal with things better than they can. Thanks for sharing this video with us.

This is so crazy!! I would be do pissed! I'm so sorry ya'll had to go through this.

That was just a crazy day ❤️❤️❤️❤️❤️❤️

MSC appears to have very iffy customer service based on the reviews of many vloggers. You guys handled this frustrating situation in a gracious way. Good for you, And I’m not inclined to sail with them ever. Hope the girls weren’t too disappointed.

Thanks for sharing....especially for us that are planning for our trip of a lifetime...I have saved for 33 years for our family trip. This info will help in planning. Thanks again

Rich and Jazzy, I’m sorry you missed your tour. I initially thought you missed the ship because you returned too late. No. But your children were patient and well behaved. They’re credited to you. And thanks for airing a cruise liner’s problem like this with your diplomacy. Also you represent cruising as a family very well which few other RU-vidrs do. June of London, UK

Great vlog guys. Never hold back the truth.

Such a good point that this could have been a vacation you saved up for years! We only can go on one vacation every few years because I work in healthcare, and if this had been us I would have been so upset. I don't know if I would have had the strength to stand up for myself the way you did. You are the best ❤️

Y’all are awesome

Thank you for the warning. We're going on our first cruise soon.

That’s why i love ❤️ my carnival cruise 🚢 I am going to try this ship 🛳 for the first time so we will see how they treat us thank for the heads up 🚢👍

I just found your channel and you guys are amazing.

great blog

Wow, sorry you guys had to endure this. Been hearing a lot of negatives about the MSC Seashore before your ordeal. Reluctant to ever book with them anyway. Yes, please keep us informed if any future improvements. We can’t & won’t spend money to be tossed around when we’re suppose to be enjoying ourselves. You’re right, none of them are perfect but this was a bit much. Adults can handle the change but the girls, oh no hontee, don’t do that. Thanks for this Vlog.

I am going on a MSC Cruise later this year and was thinking about your excursions. I'm so happy to hear the story because I think I will save that money for when I go on another Cruise next year. it looks like I'll just be hanging out at the port. thank you for sharing this info.

Hello my Beautiful Blessed Family 🤗💗💗💙🤗💗 I'm so sorry you guys had to go through that . That didn't make any sense ! Customer service is bad everywhere . Rich and Jazzy , you both did the right thing by demanding your money back and to see the manager . I would have done the same thing . You guys take care of yourselves . And take care of those beautiful girls ! Love you all ! Ms. Lin Dallas Ga .

Glad y’all stood your ground! I mean right’s right wrong is wrong I can’t believe they left knowing they knew who was scheduled for the excursion 🤦🏻‍♀️🤦🏻‍♀️😡

Wow that’s really crazy but I’m so glad you got your money back and you stood up for yourself

ive been saving for 6 years to take my family on a cruise. You guys are great. I'd be livid

Been on every Cruise line and have taken my passport off ship in every port Reason being is that if you were to ever get stuck in port I’ve also been on over 60 Cruises and just got off Royal Caribbean and they always say to take your passport with you

I appreciate you all showing the bad with the good . Glad you got your money back.

I love MSC, but they have a lot of explaining to do on this one. I hope they watch this video & learn. Keep your heads up & thank you for your content. Love you guys!

Hello I hope you all make it back on the cruise ship.wow.

Awwwwh, just caught the replay. Soooo sorry this happened to y’all 😕😟😔

Man, I got and feel your frustration. Thank you for sharing the good, the bad and the ugly!!! You all are the best. Where does MSC port?

I’m not even going to consider MSC when I book my next cruise. Good job guys.

We're on an 8 day cruise with Carnival right now. We were in Cozumel yesterday. I recommend going to Mr Sancho's. We always book our excursions through Carnival because no matter what, you will never be left behind even if the excursion is running late getting back. I don't know who MSC is; never heard of it. I'm sorry that happened to you. Glad you're family is safe. Go with Carnival next time. Happy and safe travels. ❤️⚓

Rich and Jazzy!, I always enjoy the content and your beautiful family. I had my first cruise in 2021 after cruising restarted on MSC and I won't be going on a second MSC Cruise! We felt customer service was appalling and that includes the wait staff. We couldn't be sure if the staff was not properly trained or prepared. Example 1, Pina Colada mix was not available in one bar at all, they never had the mix in stock. Example 2, we ordered Surf and Turf in MDR that was on the menu and told that was not available even though we were willing to pay the extra cost! Example 3, the 3 MDR dinners my husband selected were all badly prepared (my MDR dinners were all good). He was so disgusted we never had another MDR dinner for our cruise. Keep it real, fight for your dollars. They were truly at fault on your excursion disaster!

I totally agree never seen that you need a passport, if so they would make an announcement sorry about that terrible situation. Cruisers don't be terrified this usually doesn't happen on most other cruise lines. They have to work on their customer service. Good customer service usually make the supporters satisfied. MSC you need to make it right to Rich and Jazz along with their family. I want to try MSC I normally cruise with another line. Make Rich and Jazz whole

Please keep it real because I still have doubts about MSC, but will be watching the rest of your VLOG

Thanks for this. We are going on our first cruise (carnival) in June. With our sons. Graduation present and we have saved for 2 years. And we don't even have the knowledge that you guys do.

I just found you and subscribed. Blessings upon you and your beautiful family always!

Hi Rich and Jazzy, I've never cruised,but good customer service should be received everywhere. I'm so sorry you guys had to deal with them and received a full refund as you deserved. I can imagine if that was my first time cruising. I would not go again. Thanks for always keeping it real with us.

I’d be pissed too! Kids are adorable BTW❤️❤️

OH WOW! Sorry that happened to you guys. I'm going on NCL next week with the same itinerary. Thanks for the heads up about the passport. I have always left my passport in my cabin and just had a picture on my phone. My first cruise was on the MSC Divinia everything was a 10 excluding the food was a 3, hopefully it has gotta better now.

Fairly new to the channel, found you through Griff & Aylssa. Great Vlog!

I love the thumbnail. It’s appropriate!

Love this. I would have thrown a tantrum if that happened to me (at least in my head) you guys handle it elegantly ♥️ and Mexico has never asked for passport especially from a cruise ship and I have been on at least 8 cruises

Wow, never been on an excursion where they didnt take a head count! This wasn't one person who was not there- YOU HAD FOUR PEOPLE! They didn't miss 4 bodies? Unbelievable.. enjoy your channel. Kids are just too darned cute!

Oh no. We will not be going on that cruise line!!!! I’ve been waiting to go back on a cruise since the pandemic shut down. Me and my family of 5 will go to carnival instead. Thanks for your video 🙌🏾

I am so glad that you got your money back the disorganization is ridiculous after the second attempt I would not be so patient have never cruse with them but from the issues that you guys have with them I certainly would not be cruising with MSC have a great day and take care of your selves and those two beautiful girls be safe and god bless.

This vlog was important to post. Thank u so much. P.S. I have family in Cobb County.

So crazy that yall had to go through that!! It also scares me cause I keep hearing bad things about MSC. I am booked for the Seashore in Oct this year. I really hope they get their crap together. Especially if they plan to build a terminal in Florida and house a few ships

I just showed my son your video and he said the excursion crew is going to get chewed out for that. MSC is a European cruise line that's competing with other lines now in the Caribbean. That's why they're coming out with these mega ships like Royal, Carnival and NCL. They don't want mistakes like that! If it doesn't happen again, it'll be because of you😊💕

My wife and I were scheduled to cruise on MSC, but the pandemic hit. We were having a bad feeling about going with them, and was low key glad the cruise was canceled.

Sorry that happened to you and your family..i sailed with Carnival..well organized excursions.. I bought a excursion and wasn't feeling well so I returned to the ship..my friends continued and had a blast...I got my $100 back...so don't give up..try another cruise line...Hope your next vacation is better!❤

I was on an excursion in Puerto Vallarta where they didn't do a head count and left us in the town

Yall!! We went on an MSC and it was horrible... in the beginning. Like you said, it was alot of people's first cruise and they said that it was their last!! We tried to assure them that they should not make a determination based on this cruise. I am open to cruising with them again, only because they compensated us for the inconvenience (long story), and because the cruise did get better after the initial glitches. I love your channel. I just found out about you guys as Top Flight Family mentioned you guys. Take care

Man, I woulda be TRIPPIN! Good on ya'll for staying calm, cool, and collected. Also, passports aren't even a necessity for cruising.....well, at least any cruise I've been on leaving and coming back to same port (even though I KNOW I really need to get one just in case) sounds like miscommunication and ew, hard no from me.. I'd be soo mad if I had to take time out of my day for like 3 or 4 days trying to resolve something that could and very well should have been an easy money back asap ordeal.

I'm thinking about taking a cruise to Hawaii and "accidently" getting left behind.

I’m so very sorry. So glad I found you and will follow. I’ve always heard not such great things about MSC and your story solidifies my feelings about them. Additionally, they took out the dock in Roatan back in 2018 think it was so, a day before our RC ship was to stop there, and we couldn’t go. Now I realize there was probably a good reason, but will always have a bad taste in my mouth. I so wanted to go to Roatan!

I’m so sorry you guys had to experience that. I’ve been in Norwegian a lot of times and also carnival . I’ve never seen all those things that MSC made you go through . Thanks so much for warning us . Unfortunately I booked for that ship on May 😭😭. Let’s keep fingers crossed 😑🤞🏼. One thing I’ve never done is booking excursions through the ship , so hopefully I don’t go through this

You gotta keep up with your group Watch who you walking with Keep UP!!

💐💐💐💐Simply put they overbook the Excursion💐💐💐

Undercover Boss! 🥸 🤣🤣🤣

Sorry that happened...however, you never know why God allowed this to occur...Maybe something could have happened. Think of it as the Lord protecting you and your family. You got your money back as well...Count your blessings...

Kudos to you guys for still talking with the exscursion manager even after you knew you were getting a refund

Thank you Jazzy for pointing it out that not everyone is able to take multiple vacations a year. Those of us who can are lucky enough to, but I know many friends who can ONLY doe 1 vacation per year. This would have devastated me I spent that one vacation going through all the hassle you all did on this cruise.

...I would not be as calm as you two are. Well, all things work for the good of those that live the Lord. Nothing just happens. Love to you family. Carla

Incredible story but glad you were able to recuperate the cost. There is no price tag for integrity.

Sorry this has happened to you! I have literally booked the same excursion for April. Were you able to pick and choose your excursion or could you only go on the ones for "everyone"? Only asking because my kids ate 9 and 11 and will not be vaccinated.

Wow never thought of going on MSC and for sure don't have any intentions of trying them after seeing this. Sticking with NCL.

Wait, what? The manager will be there tomorrow? I'm with Jasmine! Where's he coming from? Y'all are on a ship! That's crazy! I'm happy you got your money back and spoke with him eventually. Wow! That was customer disservice!

I was in Cozumel 2 weeks ago and I was asked for my passport randomly in a shop. So, i always take it off the ship in case of emergency.

As a seasoned traveler, including 30+ cruises, I’d recommend everyone take their passport when in a foreign country. If you get stuck (NCL Escape passengers), you’ll need it to fly home or to the next cruise stop. At the very least carry a copy. But, I’m glad I stumbled upon your post for this matter. I was considering an MSC cruise but I think I’ll stay with Royal. Very good video !

Customer Service has been trash for while. You have many customer service agents who hate their job and WANT TO negatively impact the customer. I'm glad you all pursued the issue.