Steelcase Leap V1 Disassembly and Return 

After coming from spending an hour trying to remove the seat because I don't have a long-handle screwdriver, now I'm stuck on removing the cylinder because I don't have a pipe wrench. Are these items that average people are expected to have? I don't actually need to remove the cylinder (not doing a return), but I need to replace the base, and it seems like there is no option except to remove the cylinder first. Edit: I said "f it" and just bought a long handle screwdriver set and a pipe wrench to be delivered in the morning. It means I'll have to miss some work because I won't have a functioning chair until then (I'm kind of afraid to touch it right now because it's already damaged some of my furniture tonight...), but hopefully once I habe the right tools I can revisit it and get the base swapped out as intended.

Hi! My Steelcase leap feels like it's leaning to the left whenever I sit down. Which part should I replace to resolve this problem?

Just curious, how large is the box to pack the leap v2 chair? I haven't bought from your company specifically as I am far away (in Australia) and moving to another country in a couple months. The disassembly videos are great, so I have opted to follow your methods but would be helpful to know the size of the package box so it can be safely moved eventually. Thank you!!

What are the dimensions of the boxes?

Some tips for others. I followed along with the unboxing video and pressed down on the seat as instructed, and the gas cylinder/chair height seemed to keep its position, but after sitting in it for the first half hour or so it rose all the way to the top. I had a hell of a time depressing that white seat tab to remove the seat and had to order a longer screwdriver. From this Crandall video about disassembling the chair to return it, I saw the screwdriver they were using was made by Klein, and since they had it next to a hammer I own I could tell the screwdriver was about 14" long. After some research I ordered it from Amazon. It's Klein Tools 605-10 (but is also sold in a set with an equivalent Phillips head screwdriver as Klein Tools 85072). I still had a hard time releasing the seat just from watching this video, but another video here from a competitor helped: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-BacozvEHmz8.html Most importantly, it said to push the seat all the way back first before trying to pry that seat release button. That's what (finally) helped me succeed in removing the seat, and since I was alone and dealing with the polished aluminum frame version of the Leap V2 (heavy) this video was great for the way they had the chair leaning on a table and letting gravity drop the chair seat out). (I did the same, leaning it on my bed as in the video, but I put a pillow under so the seat wouldn't fall to the floor.) Next I had to adjust the gas cylinder, and the unboxing video from Crandall Office Furniture was good about telling me left or right for tightening or loosening. (The included sheet didn't, I guess that's because it covers one of three possible gas cartridges you might end up with.) Anyway, it's fixed and keeping its adjusted position, but these tips helped me immensely, so I'm sharing them here in case others find them useful as well.

Do you see my response below? I would really appreciate if you guys can help me with this literal puzzle 😅

I wish you guys were based in the UK, over here the 2nd resellers for Steelcase chairs are terrible.

Y’all suck for putting ads on all your how tos

Not sure why my comment keeps getting deleted....