Step 2 - Louis Vuitton Pochette Metis Issue 

I really enjoy your videos no matter the content. You’re classy, erudite and very interesting, an absolute breath of fresh air amongst the remaining content creators.

Not encouraging to say the least that a known defect of this bag is such an issue for LV to address.The fact the manager said it cannot be repaired is a huge red flag. He should've sent it in instead of just dismissing the customer. I get time has passed but the issue has not. They know for a fact they produced many defective bags that are still out there. It's like they just want to wash their hands. Hope you get a new bag.

Hello! A client of mine had the same issue with her preloved LV metis bag, she took it in about 10-11 months ago and at her particular store they said, ‘oh we are so sorry, yes this has been a known defect on these bags, we will be happy to give you a credit for the bag or do a repair, which ever you wish….They also told her, we can give you a refund for the bag at the cost it was in relation to the date code inside of the bag.’ She also told me … her husband is in the car business and if someone purchases a used car, and a recall comes on that car model, it is the companies responsibility to fix it on ALL of the cars not just the new ones! You are such a sweetheart Jennifer and I hope that you get yours corrected the way so many others have.🙏🏼💖

Wow, hope everything works out for you ❤!

Good luck Jennifer! 😊

All I can say is WOW, my happy behind would be marching back to that store (after I have a solution 😉) & give them a piece of my mind! This is a know issue with this bag & no matter what should be rectified to the best of their ability no matter when it happened! Keep us posted Jennifer, good luck!

Good luck. Let's hope you get a satisfactory response. Xx

Jennifer, I’m so glad that you continued to look into receiving a solution to this issue, and that you didn’t just accept the rejection from the Orlando boutique. I really hope the LV Atelier resolves this for you. I mean seriously, who would want to risk being your “best friend” (boutique or otherwise 😉)? You’re so right, those darn bad 🍎 ruin it for those of us who have a valid issue. (Don’t get me wrong, I love apples 🍎😅) Again, great follow up video. I look forward to the updates on your bag. Take care, ~Christina

I’m surprised they agreed to let you record and publish that conversation! I love your glasses by the way!

Hi Jennifer, I didn’t catch your first video on this, but from what I gather you have the glazing issue. I’ve had two experiences with this. I did a video on my Ikat never full, which they recently replaced all the sticky glazing. I have another video coming out this weekend where I had my Luminuese bag that had the same issue and I opted for a replacement of a totally different bag and I just paid the difference. Although they would’ve repaired the bag for me if I wanted to, so they can clearly repair the glazing. As far as your leather pull tab, I totally get that you want the original version. I remember years later when I wanted to buy the pochette Métis I called my sales associate and asked if I buy the Matisse now that doesn’t have the leather tab can I purchase that as a replacement part and they said yes. So you may want to ask if they go ahead and replace your bag if you can purchase that tab separately or if they could give you that leather pull tab to keep. Good luck with everything I’ll be interested to hear what happens.

I’m so sorry I can empathize with you, I bought the Pouchette Métis secondhand because you couldn’t find it in 2019, the glazing got so gummy I was afraid to use it. It was in excellent condition otherwise. I contacted the Denver LV Store and they refused to help me. I ended up selling mine to Fashionphile and lost a grand on it. I haven’t purchased from LV since: I hope it works out better for you than it did for me.

Intrigued to see what they say after evaluation. Now, that nail color! What is it, was it in your favorites before?! Gorgeous! ❤

You did an AMAZING job keeping your cool! Loved how you handled the phone call. On another note .....a year?!? Yoive already been in FL a year already?! How is that possible? Wish I had a nail salon for you(non-conveyor belt type). 🌸

Hi Jen! That's great they'll check it out. I think it depends on the person at the boutique; it's unfortunate that customer service in general is not the "customer is always right" anymore, like the old days. I would fix it and keep it if they give you the option. It's a great bag. Your hair looks amazing - can you please do a video on what you use for hair care (shampoo, conditioner, leave-in treatment?) I have color-treated hair and growing out highllights that caused dry ends and flyaways and am having a time looking for the right products . Also, your lipstick is so pretty! Which color is it? Thanks for keeping us updated! :)

I brought a Metis years on the preloved markert and it had problems with the glazing and they took it and replaced it with a brand new model, from LV in Cairns Australia

Jennifer, I would consider taking off the zipper tab before you send it in. Chances are you won't get that back and I know you like it.

That's LV customer service rep???!!!😂😂😂😂😂😂😂😂😂😂HARD PASS!! That was some hemin and hawin😂😂😂😂😂😂

Please tell me where your watch strap is from? 😍

I hate to hear that. I’m in Jacksonville fla and I have had great experiences with the LV store at town center . Had a wallet where the red button was scraping off and I had for 2 years. They sent it off ad put gold tone button on it for me . Took awhile but was worth it . Good luck with your bag it is beautiful

Good job presenting your case. You were very reasonable and straightforward. Hopefully LV will do the right thing which they have done for many others. Good luck!

Jennifer, as am familiar with the particular boutique and the area in general, sadly I am not surprised with the icy lack of customer care you received. It’s inexcusable. One observation I have had is that because of the area being the destination area it is, and the tourist/transitory nature of many people there, building and maintaining good relationships with the customer sometimes isn’t a priority. Because most customers aren’t going to be returning. And customer service should be a priority. I can remember visiting the Nordstrom in Bellevue 8 years after we moved from the area, and being greeted by my first name by the sales people when I stopped by during one of my visits there. I’m sincerely hoping that you will be happy and at peace with the outcome of this repair journey. 🍀

I would be scared to send my bag in not knowing if I’d be getting my bag or someone else’s on return!!

Hi Jen Hope it all works out, they need to take care of their defective item. The store you went to just seems like they didn’t want to be bothered. I think Louis Vuitton needs to remind the stores they are there to provide service to the customer, this is not their personal store to pick and choose who they want to provide good customer service to.😡

Sounds like you are doing everything that you can to resolve this. 🤔

I think if it's a manufacture defect, it should be looked at and dealt with however they see fit. But I don't believe that anything manufacture defect related should be dealt with at the boutiques. They should change that policy and have corporate office (repair department) deal with it right across the board.

I would have just contacted your SA in Oak Brook and asked her to exchange or fix it.

This bag has caused issues from the beginning!!!

I can be confrontational when I need to be - paying thousands of dollars for a handbag and the designer house won’t take care of poor quality- probably would be my last bag! You are definitely nicer Than I would have been!!

Good luck❤

I just did a repair claim with LV in December. They charge me $735 to redo the glaze and vachetta and the bag looks brand new. I love the bag so I went ahead with it. It looks perfect. I bought the bag in 2018. I think it was worth it plus they complimentary cleaned the canvas. I took pic though so you might get a different outcome then the video. I did exactly what she stated and LV will contact you with the details of your repair.I hope everything goes well with the repair. Tfs❤

Well...

LV don’t stand behind their products, they don’t want to repair but they will to sell you part/s which will cause at least 30% & up of the cost of the bag. I don’t buy bag from them anymore only SLG limited and made in France only. Most of their bag got issue due to the style flaws.

To me, as a customer service manager myself for many years, I feel this person is really wanting to do something for you! They would never go thruasking you to send the item back to them, just to say no. If it is unrepairable and they have no replacement bags, I suspect they will give you a gift card. Be aware though that you may not get this bag back, once you send it in to them! Fingers crossed and I look forward to hearing a happy outcome from you hopefully in a few weeks!

You should have lined up all your LV purses, and small leather goods behind you as a statement of what a good customer you are! Good luck, I hope you are treated better than the boutique you visited.

FIRST! LOL

Wow, hope everything works out for you ❤!