Boost efficiency of your customer service agents with smart agent routing.
With Smart ticket routing :
✅ Divert tickets based on language, issue type and based other conditions and logics.
✅ Better resource utilization
✅ Increased Efficiency
✅ Enhanced agent performance
Read more on :
1. Smart ticket routing : www.kapture.cx/kai/smart-tick...
2. Call center routing : www.kapture.cx/blog/how-to-im...
3. Helpdesk management system :
About Kapture :
An AI-powered omni-channel customer experience platform, customizable for different industry use cases. Kapture CX is helping 1000+ enterprises over 16 countries elevate their customer experience with the likes of Coca-Cola, Unilever, TATA 1mg, Flipkart, Netmeds, Zepto, Meesho and many more.
Website: www.kapture.cx/
Talk to customer service experts - bit.ly/3zbovo7
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1 июл 2024
