Referring to Customer Service as Art may be a bridge too far for some.
However, examining the efforts some companies make, and the thousands of dollars they spend on recruiting and training CSR’s, there’s a case to be made for this comparison.
Let me share with you a true story that will demonstrate that Customer Service IS, no doubt, a real art form.
It was during the period as owner/president of a commercial printing company in Tennessee I received a call from a top client.
They were a world-renowned company that has been in continuous operation for over a hundred years.
29 фев 2024
