This coupon situation sounds messy, especially if locations vary on types of coupons to accept. I would be mad aswell the coupon I have isn't allowed in some stores and vice versa. The logistics behind this sounds terrible overall
Subway is SOOOOOOO overpriced for what it is, honestly, and thats why they send coupons to people every month (in the UK, I barely get them like once every 4 months though...), it makes sense they would send coupons a lot more in the US where there is a lot more competition from other place that are just like, or better than subway. However, it does sound a bit weird for subway to expect their franchisees to pay out of pocket for all of these promotions, whenever many of them are probably not doing too well to begin with.
Where I'm from they used to have like a "Wheel of coupons" on their app so everyday you could spin the wheel and get a random coupon. Sometimes you did get the buy 1 get 1 for free. But they removed that feature and now we don't get free coupons anymore.
If I had a legitimate non expired coupon from a buisness and they wouldnt accept it. I would never patronize that store. I'm not even a coupon person. This just seems like shady buisness.
I agree completely dude. Oftentimes the only reason I go to a fast food restaurant is because I have a coupon for it. If they would just randomly not accept it for some reason then I essentially just wasted my gas and time going there
Yea I'm pretty sure corporate reimburses the store owners for it. Otherwise why would you have to scan the coupon when you use it or pay taxes on the free sandwich.
@@Caleb-en5bo Source? I looked it up but I only found statements saying that they do not reimburse franchises and that the franchises are expected to foot the bill.
@@thelolife2395 well she should have read the coupon and asked if they participate because it literally says participating franchise. i don't know why they do this. i just use to the coupons alot. now i.just use the rewards program they have.
I honestly thought that corporate would 'put up' the value of the coupons they were giving out to the public, like some sort of reimbursement scheme on how many coupons were used at each store.. Having franchisees foot the bill for that sounds ridic!
I personally never go back to places that don’t accept my coupons but I understand how it’s corporates fault for issuing that volume of coupons and they should reimburse the restaurants for the profit they lose off it. I was always under the impression they did reimburse their franchisees for it that sucks that they don’t.
The corporations do reimburse those stores for each coupon that gets scan and accepted in. Store aren’t taking a total loss from it. The downside side is that the store have to mail and send the coupons the manufacturer, and it take time take to get the reimbursement because the manufacturer has to verify to make sure the coupons are not counterfeits. It’s a hassle to go through because it a lot of time progress that why. Luckily there is no law that forces businesses to accept coupons from parents company
I suppose this is why the disclaimer only at participating locations or something to that effect is printed in the fine print. Maybe your restaurant should have had a sign put up saying: "We do not accept buy one get one free coupons. We apologize for any inconvenience this may have caused."
I understand it both ways. I can see an owner realizing that taking a coupon is taking a loss on their sales, especially if its the BOGO type one (as opposed to something like this $25 order is 20% off). At the same time though as a customer, at times if I can picking up a to go order, I will decide where I am going based on the coupons that I have. If I get there expecting the 20% off, and am told "no" I am going to not be happy, and unless its a place I will go even without a coupon, will probably never go back there again.
Yeah I don’t understand people in the comments full on defending this. I can kinda understand both sides but I’m more sympathetic to the customer here. Unless it was stated outside the store that they don’t accept the BOGO coupon then the customer just wasted their time and gas to go to a store that they had every right to believe would accept the coupon. Especially since she went there the day before and the coupon was accepted.
In all honesty I gotta side with the customer on this one. The fact that stores aren't required to honor their own coupons is a highly-questionable practice. I can see why she'd be so upset, and sympathize with her more especially coming from a low-income family who usually does rely on coupons. Especially since Subway's a bit overpriced for the quality sandwiches they offer. Still better priced than Firehouse Subs though. Good lord, now THAT'S more overpriced than gas right now.
Yeah don't get me wrong I love the channel, but it feels like he's trying to convince us that she's in the wrong and I was waiting for some part of the story where she was *clearly* wrong, but it never came and the story just ended simply at "she was given a legitimate coupon but we didn't like the offer so we denied it." Which I mean, if this video was catered to franchise/resturant owners I could see them agreeing with Milad, but almost his entire audience are just regular customers, so he's REALLY preaching to the choir here lol.
It's because it's corporate that's sending out the coupons, not the franchisees. The former don't care about anything but sales while the latter actually need to make a profit in the end just to survive. Milad is explaining that the cost of making a single sandwich is barely covered by the sale. If you get a free sandwich on top of that they're literally losing money.
@@reidlos8084 I find it hard to believe that sandwich sales barely cover the cost of making the sandwich when I, a regular individual, can make the sandwich for less than half the price. I paid $17 for a tuna sandwich with bacon. Would have cost me $6 in groceries to make it at home
No clue how the person with the coupon is in the wrong. I would be annoyed if I didn't get what I was hoping for and technically should get. If there is a small note on the coupon then that just terrible business marketing. People say just use the other coupon yet the deals on that will be worse. Not everyone is rich and not everyone can afford the few extra £. So why go to subway? Because you want to treat yourself /family. When you're not too wealthy you literally wait for the coupons to go. And for that to be rejected can be heartbreaking. Imagine a child and a parent the parent says they can next get subway when the coupon (that they previously used) arrives. The day comes the child excited. Mum goes to subway only for it to be rejected. Buying one sandwich would prevent the family from having a meal. Using a different coupon is still worse. You could've scared someone for life - might be a bit extreme but the point is subway is in the wrong. Since you're a franchise you should honour the coupon but yh... They get a free cookie.
You are right..I don't understand why people don't get this.. fast food places are luxuries in the eyes of children and for a parent to not afford it can be cruel at times
Scarred for life... from not being able to use a coupon?!? Get out, dude. You're drunk, or high. Has to be one of those if you think a coupon being rejected is scarring anyone for life.
Funny this popped up. Just went to subway the other day with the same coupon, they made the sandwiches and wouldn’t accept it at checkout, no signs or anything. Instead of just taking it they threw away both sandwiches.
What would help is a note on the door or somewhere saying which coupons are not accepted. As a customer it's also a pain and waste of time to drive somewhere to realize the coupon is not accepted. Sure the coupon says valid at participating retailers but subway doesn't provide any easy way for customers to verify that and one would assume if they get coupons in their mail their regional branches accept those coupons
This seems kind of like Subway the Corporation's fault and not the fault of the Lady. She got the coupon, she would expect any Subway to accept her coupon, especially the Subway that accepted the same coupon a day earlier. I think this is a huge failure on Subway's part.
I only eat at subway very rarely, but if I was sent a coupon that is still valid (within the expiration date), I would be mad af if someone tried to refuse it. Here in Canada, we used to have BOGO without many restrictions until about 5/6 years ago where they still sent out BOGO but only when you purchase a drink too. I guess that was their solution to the franchisee.
I gotta say I'm against rejection of coupons. most of the time it's the only reason I'll go out to eat anything. I don't have tons of money, so if a business sent me a coupon and then I wasn't allowed to use it i'd probably go elsewhere from then on. I understand the business side of it can struggle, but I can't in good faith care more about a business than I do my very limited finances. Nor would I blame others for feeling the same.
They (the subway in this case) just assume 99% of the time the customer will just shrug it off and go "oh well I'll just pay the full price then..". Best bet, just go in, dont make mention of the coupon till AFTER the food is made, produce coupon, then if they decide to get all pissy about honoring their advertised terms, tell them they can just take the loss if they don't want to hold true to their implied obligation, and walk.. Deal, or No Deal
@@PeteDGAFfunny enough someone in this comment section did that exact thing. They waited until the 2 subs were made then presented the coupon at checkout and they just threw the sandwiches away after they said the coupon couldn’t be accepted.
Milad I love to use the 2 foot long subs for 12.99 coupon as those 2 sammiches can feed me for the entire day. There's subway locations near me that accept them and some that don't. I could tell one employee had enough because I went in there with this coupon and he rolled his eyes, said "I know for a fact we don't take those" and walked to the back haha. I left the store and went to a subway that took the coupon. Love the videos man, Good luck!
The sandwich cost way more than it did 10 years ago, it is beyond crap compared to what it was in terms of quality and taste.... and the fuckers can just pick and choose to ignore THIER OWN COUPONS. What a great restaurant I'm sure they'll be around forever.
See that’s where you are wrong. It’s not “their” coupons, it’s subways. If you don’t like it, go to a different one. I have hardly seen any coupons for restaurants that don’t say “at participating locations”. They aren’t participating, their choice.
@@austinkrebs2889more like, "if you dont like it, waste several more gallons of gas embarking on a wild goose chase trying to find a store that doesn't participate in false advertising bait and switch dishonest practices"
I was getting breakfast at a Subway in a truck stop at Robertsdale, Alabama, and they refused to accept a reward on my combo rewards/gift card. Okay, I paid with the prepaid money on the gift card and said that I'd use the reward at lunch somewhere down the road, but they told me that there was no such thing as rewards. I showed them on it where it said "Subway Myway Rewards." They told me that's not what that meant. When they rung up my purchase, the printed register receipt told me how many rewards points I'd earned on that purchase and what the new balance was in my Subway Myway rewards account. I showed them that and said "Have a nice day." 🤣
Coupon isn’t a total loss either, each coupon that’s gets scanned or taken, physical or digital, the store owner will get reimbursed by the manufacturer based on the coupon value, the problem is that it takes a lot of work and time to mail out the coupon to the manufacturer and the reimbursement will take time for them to verify it is legit and not counterfeit as some store did tried to print out multiple coupon to get free money from the manufacturer
@@henry_does_art1808 If you have to go to a restaurant and worry about their financial situation, it would never end. You'd basically turn the restaurant experience into a stressful one, worrying about each restaurants profits. That's straight up a horrible take imo.
@@KangiNaMagi I don’t care about a restaurant’s financial situation when going to eat. I’m just giving a reason as to why a restaurant would refuse coupons.
Hey, your country, I got some questions, How expensive and large will it be? What type of government is it, Dictatorship? Monarchy? And, the name? Also, I think the name would be Miladia. Citizens are Milidians.
according to other comments i have found, subway does NOT reimburse the store for when coupons are used, and it's optional for the store to accept the coupons.
When I worked retail we'd sign people up for credit cards and they'd get 20% off their whole purchase just for running their credit even if they didn't qualify. I'd use it plus the stores coupons to get people like that 50% off some times. Well the store started losing money (they went bankrupt eventually after I left) but they started saying only people that qualify for the card get the discount now. Most people didn't so we'd run a person's credit for nothing and they d get pissed.
this happens to myself often, where I couldn't use coupons in some stores. I asked a friend who worked at a fast-food chain and said the same thing: "we can't accept all coupons". Some places they accept a certain amount of coupons of 1 type per day.
Hi Milad! I’ve started watching your videos recently and find you vides very entertaining! Thank you for working hard everyday and making amazing videos for us! Have a great day/night!
The lady was in the right this time mylard. You cannot just randomly neglect to honor a valid coupon. If anything it should be something to handle between you and corporate, but the honest client should not bear the burden.
This is incorrect, Subway legally can't randomly force their associated restaurants to take a loss at a sale due to how they're independently owned and operated, for the coupons to actually be valid Subway has to negotiate with the location beforehand or else it's up to the owner. This is actually openly stated on their on FAQ, it's up to the owners if they want to be part of promotions without prior contact from Subway.
@@ime500 While you are 100% correct most coupons are actually subsidized by corporate. So they lose no money but corporate pays the other part. However you are right about the negotiating with the location. You can't just go into a store and expect them to take a coupon because it has the name on it. They are allowed to reject it as its their store, they are just paying for the name.
@@daniyalkhizar Not worth it. I remember having corporate personally sending me free meal vouchers after being given a mold sandwich and the store had the nerve to say they were fake. You’ll just end up chasing your tail from my experience. They didn’t even care about the corporate e-mail to prove the authenticity.
There's digital coupons now and they have unlimited uses. Some stores do block certain coupons though so if u find one that works, it will always work til they fix it.
i dont think you understand the price to make one lmao. You think subway wanted to get rid of the five dollar footlong? If the mark up is too high go to the grocery store.
Well tbh if I had a coupon that would give me something that wasn't expired, I would be mad if I couldn't use it cause why send them out if stores don't accept them? Anyways it's just kind of weird.
its not the company its a franchise and as milad said, if you got like 1,000 people with buy one get one free coupons that is a huge financial loss. its the companies fault initially and never the franchise owners.
@@peculiarity3111 so of you went to a franchise and were excited to eat 2 for 1,and they just said no for no reason you would be okay with it? Also the franchise owners should take it up with the company and not with customers
@@peculiarity3111 yeah that’s why I said the company not the franchise. Obviously the company is at fault for making the franchise owners & workers have to deal with upset customers with that kind of blunder.
I except every coupon at pizzahut, I sometimes even add them without them asking if it's available for a deal. The only time I don't accept them is when they don't work or aren't even in our system
That clears up a little mystery for me. When I was in college the local subway had a sign saying they would sell gift cards, but wouldn't accept them as payment. I would assume based on the coupon story, corporate doesn't reimburse the franchisees for purchases with a gift card either.
Well that's illegal, but not too surprising if the majority of their customers were college kids, they are obviously used to taking advantage of them for not knowing any better/having a disposable income as it is and not really caring anyway..
This sounds like a franchisee vs corporation problem. Subway just shouldn’t issue coupons. By coupons existing then you not honoring them you guys are coming off as really shady. We got the coupon in the mail we didnt make it ourselves.
To be fair, at this instance the Karen was kinda right. If you are part of a franchise, you are kinda of bound to such offers. If you accept the positives of Subways marketing and advertising for your store you also have to ride with the negatives, otherwise its false marketing on your side, which is pretty scammy. No one forces you to be a Subway if you dislike the coupons, just be a sandwich store of your own brand.
Exactly! That sounds so weird that they would release coupons that would not be accepted... Either stop releasing them, or improve communication with the franchise owners!
@@ziplepingouin1186 They're not sending them out knowing they won't be accepted, the franchises have absolutely no right to deny valid coupons and are clearly in the wrong in this situation.
I honestly think the woman was not at fault here to be honest. Why would you sent a coupon that wasn't allowed us to use?? When was small, these type of coupon bring joy to my heart because our family are kinda poor and can only affort meal when there is good coupon like this. To you it's probably not much but it's pretty big for a minimum wage family. I remember there is one time the store tell my mom the coupon was expire and we have to come back home after that. The 11 years old me actually almost cry.
Well they didn't quite send the coupon, subway is not owned by one company, there are many stores owned by different people. If it was up to them they would probably send coupon deals that they wanted to send and not be forced into picking out the ones that are allowed. Although yes, coupons are a pretty big deal ; even for middle class families, there is no downside to saving a few dollars.
@@jakeshaw1661 For a lot of low-income families fast food is something special, usually something to treat yourself. Or, especially with low income families, people do not have the time to prepare meals. In both situations, coupons make a huge difference, as every dollar matters when you're poor.
imagine walking all the way to subway with a coupon and there is 2 of you but once you get there you cant use the coupon so you cant afford food I'd be pretty annoyed
Milaldo, since your working at your parents subway, did they let you work there at an early age or did you have to wait? I bet you haven’t made the ghosts in that subway, I don’t think you made their foot long subs. 😂
I mean to be fair with how expensive Subway is nowadays, a coupon is almost necessary. I literally just used a coupon two days ago at Subway BC bro with these prices right now, I can’t say no to saving a few bucks. Gas alone kills me so I can relate to the coupon fiends out there trying to save a few dollars.
The only one time I used a coupon was when our dad got a coupon where I can get 1 pieces of roasted chicken drumstick with thigh and rice. It's quite a cheap meal but back then we were poor, so the time I used it was when we actually don't have food and I shared this 1 piece chicken with my mom and younger sister. I think I'd understand giving away the coupons to people that really needs it.
How does this make sense? If the company is shipping them out surely they must be valid? How are you allowed to just decide not to accept one? Dosent every subway have the same rules they have to follow?
If it's a subway coupon printed by corporate and your store carriers the subway name and product you should have to honor all coupons unless stated state specific on the coupons which they do. Either your subway or you're not🤷♂️
Mmmm it would be cool to get a video that can elaborate on what you're talking about and why coupons can or cannot be accepted. Like, for example, why can't you just make an extra sandwich? Does Subway (the corporation) not reimburse the individual store owners? Or is it a company policy? Is there some sort of quota that giving out free sandwiches prevents you from reaching? I'm inclined to place the blame on the corporation whenever I can considering they're the ones who made the dumb decision of sending 8K buy one get one coupons to the same general area---can't be their only mistake lmao
I don’t really deal with this because I work in a liquor store in an area with huge restrictions to the purchasing of alcohol. Once in a blue moon we’ll get someone asking if they can use a coupon but we decline because we aren’t allowed to accept them.
pretty much all coupons say they only work at "participating subways" leaving it up to the franchise owner if they want to participate, they have every right to refuse certain coupons if they want
franchise owners buy all the food themselves. they actively lose money when somebody uses a coupon. the price to make a sandwich is pretty high, especially now. If subway reimbursed their franchise owners for the costs, it'd be fine. but they don't.
If i have an official coupon from subway and you refuse to accept it i would be angry too. The owners should work ot put with the franchise. Its not customers fault. They gor them from subway itself.
@@bryantcash9538 there shouldnt be a valid reason to not be on his side tho? all bro said was that if he has an official working coupon and then the owners just randomly declined the use for it he would be angry too
You have to be careful... if the Coupon does not say "Only available for use at certain stores"... The Brand can be sued for false advertising, even in a franchise. I am pretty sure most do nowadays. If i was that lady, i would just go to another store that does accept it and not buy anything from the store that did not accept it at the time... Not a dig at anyone... just more of a "Better and more mature way of dealing with it".
Shocked how many people think the store is wrong for this, so many people don't realize the money this store could lose if they accept them. Like he said, she came back next day with another. If you're so cheap go to a grocery store and make a sub at home every day of the week.
Then why you sent the coupons in the first place?? If the customer is asking for discount using the coupon( the company itself sent ) then I don't see anything wrong.
UPS Store corporate will do something similar to UPS Stores too. They're independently owned also so nobody has to take them, but they hide that in the fine print as "at participating locations" and no one wants to hear that this isn't a participating location...
But to be fair subway shouldn't send them out if there not actually usable. Probably annoy me abit to but I can see it from both sides. Subway should cover the cost.
@@johnb7975 Yeah fair enough they could get rid of the ones they don’t want anymore and employees could ask to take the invalid ones from customers who bring them in since they aren’t redeemable anymore then get rid of them so that they don’t have to cover cost.
IMO Coupons should be treated like advertisements, because that's basically what it is. Sending coupons to houses is for the express purpose of advertising something, and enticing customers to visit the store and shop there. And in most places, if you advertise a price, you have to honor it. Lawsuits have been lodged against falsely advertised prices and likewise I think the same should apply for restaurants. And in the situation of chains, often it's corporate that makes the executive decision to send out coupons, but that's also what you sign up for as a franchise owner. At least for most other things, owning a franchise means you have to take what corporate gives you, so why not also for coupons? In the end, it's advertisement, and is a pricing decision made by corporate. Normally, it would have to be upheld. So it's weird that there can be an exception for coupons.
