The rebuild on this Lexus RC started off bad and only got worse 

The world is FULL of people like her. Sad part is it makes people hardened to help the next person who might actually appreciate the help. What a story!

"If you are financing your car for 8 years, you can't afford your car." LOVE IT! Not only a great repair channel, but one with solid financial advice and great life lessons!

This is funny that you spent all this effort getting yourself into and out of this saga. Thank you for having the balls to tell us this story and inform us about some of the motor insurance industry pit falls. Sounds like some counselling might be needed after this saga. Next time a damsel in distress comes knocking, consult the pizza girl for advice or do a runner. There's a novell in this story, you should write it. Best regards Scott.

Before hiring an attorney, if I were the owner, I would file complaints with the state and federal agencies that regulate car insurance companies. The insurance company might decide to pay her if a government agency started looking into this case.

people are so nice when you're HELPING them. That is why dogs / cats / any other animal are better than people.

Great video! Maybe in a couple of years you can purchase the car from her for a deal. It may even have a clear title since the insurance is not likely going to pay out.

We help the helpless, not the hopeless. She, of course, is the latter. No doubt a product of her upbringing. Right on Scott

I have to admit that You are very understanding person, your patience is unbelievable :) :)

👍👍👍👍👍👍very good information. / this reminds me how to keep my mouth shut, but sometimes I put my foot in it and get involved in bad situations

I think you did more than anyone can expect, especially when it´s for free. The story is good though. All the best.

Awesome Video.. I would like to see more like this where you explain the behind the scene stuff that goes on.. thanks

So many truths on this video on how sometimes Auto mechanics (or body men in this case) try to help people and people just try to pull a fast one….. like my friend says “cool story bro” 😄.

I believe you went above and beyond to help this person. Its unfortunate that she does not see that and the reason I no longer conduct business with Whamen. Not worth the headache.

Loved the story!

Wow Scott.......Alarm bells ALL over the place there , huh ?? You just can't help some people.... Best out of it !

great video scott

Its amazing how she caused an accident without insurance but nothing happens to her legally

Good ending. By the title I thought you got stung bad.

Really good episode, no wonder you are losing your hair. Some people you just can't help with their stupidity. I guess she is the drowning man ....i think you went above and beyond. Again I enjoy watching your channel, cheers buddy.

Story time with Vehcor - 👍🏻

The thumbnail said you lost this rebuild, seems like you found it, I mean, it's right there on your trailer!!!

Wow, what an epic tale. That girl had no idea how lucky she was to receive Scott's help...the tow, the storage, the lawyer, and top quality body work. One more bad decision added to her list.

Unbelievable story. You definitely went above and beyond. At the expense of stepping on toes, in my opinion your friend or his son should have stepped in and gotten you out of the middle. Or, at the very least, reimbursed you for your costs and time. You're a good person and clearly an even better friend. Thanks for sharing.

Wow, you handled that much better than I would have. I can’t even imagine the frustration you felt and endured. I certainly hope you got your much needed vacation. All the best Scott! Have a great weekend!

Some people have no clue... I have owned my own shop for 26 years and the scams people have gotten me on (not anymore) is mindblowing... great work Scott!

Thank you for this story and thank you for renewing my faith, that there are still some down to earth people in this world, which actually have some sense in their head. This womans behaviour is such a typical example for what's wrong in this world today, that I already lost hope. I was raised differently and you obviously too. Keep up the good work!

This story is better then watching you fix cars.

Most businesses owners start out human but situations like this erode their willingness to help down the road. Appreciate your transparency and honest attempt at charity in spite of other people worst. Very honorable.

My favorite as a shop owner is having 4 people at the same time a week or four before a holiday like Christmas say go ahead and fix my car. All 4 of the people were having major work done. One was a trans overhaul, one was a minor front collision, one was a head gasket, the other was Rear axle rebuild. I spent my money on parts on all 4 vehicles and had all 4 done in less than a week. and stored them for a month because they some how forgot it was almost Christmas and wanted money to buy gifts party etc. Huh, I kinda wanted to eat ..................... maybe be able to buy parts to fix the other cars still coming in for repairs. (sarcasm) the other cars did get repaired.

From the grainy stop motion 10 years ago to a fantastic narrated story with no actual repair at all! Interesting compelling to listen to life lesson about the characters we meet in the journey of life........come a long way over the years!! 🎉

Just waited for that "rolling-off-the-trailer-scream" ! 😂😂😂😂👍

Sorry to hear about your experience. You handled it very very well. Thanks for all your amazing videos

Wow this story just kept getting worse and worse. Good lessons all the way around. I’d love to hear some more “stories from Scott” if you have the time to put these together.

Actually, this was a very informative video, even if repairing cars wasn't involved. Your takeaways were crystal clear to me as they came up. What wasn't so obvious was the extent to which someone would "fight" to get their way. You sound as though your career has been extremely varied and at times, incredibly challenging. In any case, what this whole incident brought to light to me was a lesson that my Father tried to impress on me a number of years ago. He used to say that "the customer is always right. However, some customers are just not worth having." ...And your lawyer contact sounds like a "straight up guy" as well. He just elected to bail before he found himself getting stuck. As far as her asking you to compromise the integrity of your repair work and reputation, he also used to tell me that "good, clean oats will always command a fair price. Once they've been through the horse, they're then considerably cheaper."

Scott, Good man for trying to help. Some people are just beyond helping. This right here is where the saying "No good deed goes unpunished" comes from. I just hope this incident doesn't jade you from helping a person truly in need that would be appreciative beyond words in the future. I have been burned by trying to help people a few times too. And thanks for this story. Many good lessons in here.

Love it Scott , Some people are beyond help and try to drag you into thier mess of a life !

You are awsome man. Sorry she was such a pain to deal with. You literally saved her $25,000 and she was still mad. I hate insurance companies like that. At the end of the day, don’t buy a car you can’t afford and make sure you have insurance. If you don’t, make sure you can hire a lawyer. If she can afford a lawyer right now, boom, she can get her car fixed.

Thanks for taking the time to explain all this. Pretty educational about people, insurance companies, repair shops, towing companies, lawyers and so much. This would make for a good class for kids in high school to understand the difference between how the world "should" be and how the world is. And you sent a nice example of generosity to a friend of a friend.

Great video Scott. We found something you cant fix. You cant fix stupid. Keep on being the good person you are. We all know the world needs more good people, especially these days.

Early in life I worked at a marina pumping gas into large boats, that was when I learned that working for the public was not for me. Scott, you went out of your way to help somebody, don't let one bad experience change who you are !

Thanks for an awesome story. I am an insurance agent and on a daily basis, I hear quite a few of my customers give the same "Credit Card" excuse. LMAO

This is how people like Scoot get raked over the coals and give up. Very impressive story, you are impressive Scoot. Don't give up !!!!!!! ❤

I’ve felt your pain as a fellow Collision shop owner for over 35 years, familiar story helping people out who don’t deserve 5 minutes of your time. Glad I sold out to a developer and now I go by and the once proudly owned shop is now a very large car wash. I still miss it but not all the scammers including the insurance company scammers as well.

No good deed goes unpunished... huh! I doubt that car will ever be fixed by her and will just end up disintegrating while parked at her house. It was a fascinating story for sure.

When I found out this video was not going to be a build I almost clicked off. But I'll be damned if I didn't watch the whole thing. Anyone who has been in business for themselves has experienced some version of this story. Sadly, it usually takes getting burned once to learn the lesson.

Good call, you dodged a longterm headache. That is a sweet SS you are standing by.

I am absolutely loving this vid ! Great watching you fix stuff but story time is brilliant ! 👍👍👍👍👍👍👍👍

You're a stand-up guy. I've been in the repair business myself for 13 years, high end computers though, not cars, but this stuff happens once in a blue moon. Glad she came to her senses and took you up on your very generous offer of 200 bucks all-in. Your heart is in the right place, Scott! Some customers are not worth it.

I bet she can't figure out why her life is such a mess. What a train wreck. And trying to scam you, and you did nothing but try and help her.

Great video, Scott. I thought you might address the previous damage and how the dealer who sold her the car might be liable because he represented the car as not having been in an accident but it had been. But, I'm guessing there was nothing dishonest that dealer did and it was incumbent upon her to get the car inspected for previous damage prior to her purchasing it, which would be another good lesson from this.

The Rc350 owner thought he had the RCF Track Edition lol.

Wow, I had to pause the video a few times to sort that story out!!!

Crazy all those air bags went off for that, I've been in some pretty decent hits in 90s/00s cars I was really surprised didn't pop any bags

You help me renew my faith in that there is still stand - up guys like you! Amazing story

Moral of the story: we’ve become a society who lives beyond our financial needs, all for the sake of giving the perception that we are doing better than we really are. But in reality, we usually do not have two nickels to rub together. I’m sure the idea of her buying $1000 basic transportation beater was beneath her. When in reality, that sounds like all she really could afford.🤦🏻‍♂️

What sucks is I predicted just about every twist and turn. This happens way too often. There are many key indicators that would have warned me to walk away early or not even get involved. Unfortunately you only learn this through experience. Thank you for sharing your story, I'm sure many of us will avoid a similar fate.

He definitely missed an epic opportunity to insert a clip of Conor McGregor saying "Fawk Off Ya Cuπt" when he told him he's not doing the repairs... 😂😂😂

Very insightful & informative, brings to light many things best avoided, including the downfalls of extended term auto financing. Thanks

I sure wish I lived closer to you! I gladly purchase a vehicle from you! Thank you for all you do! When I was in my early college years, I was gonna switch to a tech school for auto body and paint but was talked out of it! Sadly I listened! I’m still a painter now for a big ten University that does the spraying of doors and jambs, all the lacquered doors and trim, and conversion varnish on the cabinets! Luckily I get to have my own shop with a spray booth! Deep down I’d love to do what you do!

Very educational Scott...by the way is that your Camaro? Nice, 70 1/2 split bumper?

DAMN ! Was this a new pilot video for a SOAP Opera ??? Let's call it "As the Wrench Turns" 🤣🤣🤣 Seriously, Hell of a story...

Sweet Camaro!! I've owned several generations of them and that's my favorite.

I'm only three mins in and some change and every second I hear more and more of this story, I keep thinking if I were to do these jobs, I would not take a unit that someone else has been at before. Could be a red flag for a pissy owner/client. I don't own a shop or body repair business, but I wonder if it would be good general advice on dealing with people and choosing whom not to with. Especially if they have one f the entitled owner cars. Like Lexus, BMW, Tesla etc. The brands speak for themselves. Strangely enough, Toyota might be the polar opposite. Despite the relation to Lexus, it's the owner, not the parent company. Continuing to watch now, have a feeling I'll really enjoy this. Hope you can recoup some of what you put into it.

Wow, what a crazy story. It's really interesting to hear how various entities try to scam to get money. God bless you for all your time and efforts to help this gal that can not seem to grasp reality and act responsibly - even its exhaustively explained to her!

WOW! 😮. She sounds like an entitled ding bat! No good deed goes unpunished Scott. I am sorry that you got tangled up in that convoluted mess!! And I absolutely do not believe what she said about the reason that her insurance lapsed. She simply did not have insurance because she did not pay the bill! You was smart to wash your hands of this. I hope that she does not come back to you again.

In cases like this you do NOT sue the insurance company. In Illinois the minimum coverage for car insurance is 20k. So that is why they were offering that as that is all the insurance it had. You sue the person driving the car and the owner, if not the driver. That only works if they have assets. If they are broke then they are whats called judgement proof. But moral of the story, pay your car insurance and make sure you have he un/under insured part added as well.

This is the problem of being a nice person... People take advantage. you're a good man.

and this sums up children these days... they always want everything their way and also want someone else to pay for it. good job making her own her issues. this is what should be done for all issues these days. if you want it, pay for it. if you don't have the money, see ya.

Well done Scott, it definitely helps to know the ins and outs of the criminal enterprise of insurance company's.... and some body shops... She had the best setup to succeed once you got involved, too bad she didn't realize that. I'm sure that not having money to cover her mistakes makes it a bitter pill for her to swallow... butdefinitely a good lesson of what not to do. Great story! and I'm sure you probably have others you could tell. Feel free to pepper a few in here and there between your car repair videos. ✌

Wooooooooooooooow … what an unappreciated human being of women she is…. She should have taken a loan out for $1000 and buy an humpy dumpy car, to get around until she sued the insurance company,. I think she had a lot of brain farts… in the decision she was making…. Not a good listener and lucky that you were to help her but to no avail. I hope she see this video and see how the stupid decision she das ever made.

Sometimes, the more you help some People the more they want too try & take the piss out of you & it makes you think is it worth the hassle of wanting to help somebody else, it's a hard lesson 👍👍👍

Sounds like you have really helped her a lot . I still think that you could have done it somehow for the 20 grand . It’s worth about 40 grand minus the wreck . Interesting story.

Unbelievable. Bet you're glad to see the back of that car and owner.

Great story Scott and different lessons and advice from your usual repair videos, but still relevant. It sounds to me like the lady found herself in such a corner with no driveable car and not enough money to get hers fixed that she lost the ability to see the things that other people were helping her out with. No excuse, but maybe selfishness borne out of desperation. Can't help wondering if there will be a 'part 2' to this story in 12 months when the car needs to be gone from the driveway...

Scott that story was very interesting and well delivered. I couldn’t relay that without getting animated and agitated. My son can vouch for how I am when the right buttons are pushed. It’s amazing how nervy some people are when it’s costing you time and money but when you look for compensation it’s line you were trying to steal from them. She seems like hf she comes into money would show up again and pretend it never happened and expect the same price regardless of price increases over time. This car is losing value while it sits so she’s up that creek and drifting without that paddle.

Bravo! enjoyed the story even though there was nothing being fixed lol. This owner definitely doesn't deserve to be driving a car like that! I am pretty sure that car will be broken long after she pays it off the 18k owed on it. People who take advantage of people who try to help them need to learn all the tough lessons in the world.

Man I feel your pain Brother. So glad you took the time to layout the details... Love your channel and love this different content.

This was an awesome instructional video on how Insurance and body shop will rip you off. Thanks so much for posting this. Also it shows how people are too stupid for the credit money they are given.

Excellent and interesting vlog Scott, you and your lawyer friends certainly know your subject, you were extremely helpful and patient, same as myself, but their comes a point where you just have to say to that person “go and do one” best regards and take care Mark from the U.K. 🇬🇧

I could not agree more, Scott. Being a small business owner myself (but in IT), I have also run into many people who want an Aventador for Corolla money and want all information transferred from their old machine, all programs installed and the machine brought onsite and set up as part of "my service" - like my time, patience and knowledge is worth little and far below their level of need. It's like they think new computers just appear and get put on their desk like what happens in the ivory towers they work in and because they do not see the work that goes on behind the scenes - matching the user's need up with the right processor grunt, enough RAM and hard drive space so the machine won't lag, a video card to suit their gaming / CAD / video editing needs and a screen that shows it in the level of detail required - they believe it all happens by magic and that we just "know". Knowledge is gained through experience and experience takes time and effort to gain and keep up with. Quotes take time, invoices take time, job records take time, driving to and from site takes time, couriers cost money, arguing with them about the damn bill costs time AND money.....and it all adds up and like your good self, I am reasonable, honest to a fault, hate seeing people ripped off and will go several extra miles for someone I believe has landed in a pile of crap that they don't deserve or that I feel sorry for and want to help. However, push that envelope for all it's worth, then act like I was the one who caused their original problem and try to make it MY problem to resolve....and I will dig my toes in and lay it all out for them and won't budge. My good nature doesn't like being taken advantage of and there is only so far I will let them push. I've told several clients where to take their business (well, I have told them where I think they can put it and it is up to them whether they consider this is anatomically possible or not) because simply put, they are more costly to me than clients that call and tell me they want something, I give them a price, they say yes, I install it, they pay the bill and everyone is happy. I don't need to be on the phone arguing with them when they get the bill, wanting me to reduce my hourly rate or deduct several hours' work from the bill because THEY don't think it is worth it, when they know my hourly rate (about 60% of what others charge) and were given an estimate before the work started that was actually larger than the eventual invoice total they received. Funny how us good blokes get taken for idiots by those who think we have nothing better to do with our time (or nothing else on our schedule) except to behave like a charity and cater to every whim they have. Unfortunately, it is getting worse and worse and is a global phenomenon. They really grind my gears, but it doesn't stop me being who I am though - especially not to people who appreciate the extra effort I put in and lengths I go to in order to give them a good deal on something. All the best

Been there. Sometimes you have to fire the customer.

It was like something off Reddit. I can’t tell if it’d be a post in ‘ AITAH’ or ‘just what rolled into the shop’

she should have just taken the 20 grand payout and then sold the car on the rebuilder market for the difference still owed....would have probably made money on it

I have to say your patience surprised me just seeing your videos I would have bet it would end way sooner. I was just pushed over the edge with a guy that I told to go somewhere else because they would save him 10 grand and he thought I would eat the difference because we were friends he was wrong, if you get good advise and don't take it you will have to pay. 20 years of friendship done.

What a story! Wow! No good deed goes unpunished. Just keep it in your mind for future use.

This was a sad frustrating story. I don't understand why she wouldn't try to get a $1000K car to have something to limp along with until her Lexus fiasco could be fixed. I paid $200 for a 40 mile tow with my GMC Sierra when I suffered a head gasket failure. So yeah that was a deal with the 100 mile tow.

"No good deed goes unpunished."

You’re a good man Scott !! When people pact like that with me I just go to stfu…🤷🤷🤷😂

You help people and they take advantage, you are very fair great guy and you were trying to help. Hat off to you for not charging for the time you invested in this saga and for the storage.

I owned a few auto repair shops in SoCal --- Lawyerland to you - and after an engine replacement, I got sued to the rear brakes failing. The judge told me I was "the last professional in charge of the vehicle --- pay to plaintiff for their damages". I hear ya Scott --- run away from these kinda jobs --- once you feel any sideways motion, it's gonna get worse!

Love the videos sir!

That was a great insight into the bad side of insurance and repairers and even worse customers who cant afford it, Regards Doug.

Thanks for sharing, It sounds like the customer was just angry and frustarted about the entire suituation, rightfully so, but was mis placing the anger and frustration towards the wrong people. I do hope she can get things worked out.

No one is paying high 50s for a Salvage / rebuilt title RC350 F sport. Also running and driving $1000 beaters don't exist anymore.

Of course this happened in Chicago… You need to get out of that loony bin!

that girl prob think everyone service is free and she's doing you a favor by letting you hold the car lol.

Air bags, please don't turn this channel into the Scotty Kilmer channel where everything is a big conspiracy designed to keep the little man down and Kilmer is the only person that has figured that out. Nope, the reason to pop all of the bags is to prevent a law suit if someone was in place and a bag didn't go off. Remember, the time window for a bag to pop in time to save a passenger is very short. The air bag computer would need to assess all inputs then fire the appropriate bags, this could lead to a delay. Computers are not instant, I've worked in industry with PLC ( Programmable Logic Controllers ) and have run into instances where the mechanical operations out run the processing power / speed of the computer leading to issues that are sometimes random. So, the choice is to build an air bag system that works 100% of the time by firing all, or do extensive software testing that might uncover a program / hardware bug still possibly be sued for " defective product "

Great story, I would think that whoever financed would have back up insurance, so if she doesn't pay her insurance, they (Car Finance Co.) wouldn't be out what was owed on the car.

No feebies is my motto... I am a PDR tech.. Girls comes with a hail damaged Camaro..(friend of my daughter) I give her an estimate & she files a claim .. (She said) The damage was minor as hail damage goes , but it was $3100.. She calls me while she's on vacation & tells me the check came & could I fix it so she will have a car for work when she gets home. I have my guys fix it.. She gets home & tells me a b.s. story about the cheque. I call her insurance h they tell me she only had liability .. Now she comes to my shop screaming that she wants her car ! I say , fine . Pay the $3100 ! So a few wks later a tow truck comes to get the car .. Turns out she bought the car at a "buy here pay here" lot & they're reposessing it.. I say fine, pay $3100. Now I get a lawyer threatening me.. I contact my lawyer.. I had to file a shop lean on her car .. Cost me more money. Then the car lot reports the car stolen & where its located.. Cops come , I tell them the story. Meanwhile , its taking up space I dont have. Months go by & the girl calls me & wants to "work it out". She pays me half the $ owed , I let her have the car because she has two young kids & one on the way.. A wk later , the lot she bought it from comes at 3 a.m. & repo's it. Now I get a letter from her lawyer saying I owe her for all the money she paid in payments because I would'nt release her car (after she paid me in full) & she had to buy another car to get to work & ..... My lawyer did his thing , case dropped... So ...I paid my guys $2100 to fix the car , I paid $300 for new moldings , and my lawyer $1000 . So Im out $1850... The best policy is , dont do any favors.

Damn what a story Had to watch the whole thing