The Rise Of The Drive-Thru 

The key to success is customer service and consistency

You get what you pay for

One time when I was in community college, I went to lunch at a Burger King near campus, but I went inside. My change was a little less than $5 but the cashier gave me $5 even to simplify things. They even held my dessert until was through with the rest of my meal. I went to that BK again last week and all the employees had masks and gloves. IIRC there was also a plastic or Plexiglas screen in front of the drive thru window. Some of the best fast food service I've ever had, and I'm glad to see that it's still as good as it was back then.

When cities start charging congestion fees, I stop visiting that city. Plenty of places to visit Outside the city .

Thank god it was not McDonald's 😂

that's what automation is doing to us

@@0x0michael Yang gang 2024

sounds like a youtube channel name

@@0x0michael it should be for us because at least the fast food historian isn't stuck assembling cars at some factory

I have a book about chain restaurant architecture.

usually whoever finishes their ordered on the microphone first goes first. At least that's how i do it lol

Mack Pines omg yes! Those give me so much anxiety that I avoid a drive-thru if it has double lanes.

One time i saw some teenagers get in a fist fight because of this road rage

So true, this reminds me of toll booths after you pay.

I actually saw a McDonalds with dual drive thru lanes address this issue by literally blocking one lane so they can't use it. xD

Rothschild i never had a issue

Oof just worked at McDonald's on Thursday this week when a lady order two angus burger, one with lettuce wrap and the other one was normal, then the most horrific thing that the lady has to suffer, is forgetting her credit card, RIP.

I always do that before I roll away..

& if you pay cash, COUNT YOUR CHANGE BEFORE YOU LEAVE THE WINDOW. Short change artists can pocket & extra $100-$200 a day & its the perfect setup--if they get caught shortchanging, they CLAIM it was a "mistake". Funny thing is, if it were a "mistake" as they claim, you'd get back too much roughly half the time--but you are almost ALWAYS shorted so there is NO "mistake".

It never is 💆‍♂️

I usually look the menu online before going to the fast food joint to avoid this situation

Not for me biache... when the attendant asks me if I'm ready, I say "sorry just a sec", and take as much time as I need. I prefer to not to use drive throughs cuz they're a waste of gas, but a lot of fast food joints are forcing it upon us with Covid.

LOL!!!!!! True dat!1

Is this a american thing? Because in my country the ice cream machine works everytime even at midnight

I hear that all the time, but whenever I go to McDonald's I have no trouble getting a vanilla cone or a McFlurry. Then again, I don't go there often and usually pick somewhere else, so maybe that biases my experience. Perhaps I'm also lucky to live in a place where most of the McDonald's franchises don't have constant problems with the soft serve machine.

It's not broken, it's just down for cleaning.

Just like the freaking frozen drink machine is in defrost or the flavour/s I want “aren’t working”... I don’t even like normal coke so don’t really like getting stuck with a frozen coke. -.-

TheOerdin tablets haven’t existed for 20 years drama queen

I don’t think I remember ordering at the window at chick fil a

Sorry, In-N-Out was doing that decades before.

McDonald's was doing the handheld tablet back in 2004

Yeah I guarantee the average weight has gone up over the past 6 decades

The human mind in the western world has been exploited for profit. It’s down to a science to get you addicted to this junk: convenience, price, flavorings, marketing, portion size, etc. Health has become a low priority for most obese Americans. (Source: I was one)

It's amazing how obesity perfectly correlates with laziness in our country

I think we already did this in a study, sure enough the more drive throughs in an area, the higher rate of obesity. Ironically the food is more often blamed, but Soda is probably the culprit. Dont quote me on this, too lazy to find a source but I am sure I am not saying anything new.

Dont get me wrong, a lot of it is on the people who eat terribly with little to no exercise, but the govt and the economy profited and exploited, and doesn't properly and persistently warn or ban such ingredients or foods, if we get past this age of fast food, we'd realize we need better healthier food and make the economy adapt to our needs as to what it is now, which is just shoving and promoting unhealthy foods while they profit exponentially, whilst just about ALL fast food workers are paid little, workers and service people should be paid well, while professional athletes should be paid not as well as they are

It couldn’t survive the rise of Amazon.

It’s called Super Size Me

DamagingSilver I work at restaurant it’s utterly disgusting how some of us Americans eat, 400lb couples think they’re eating healthy when they get a salad then drown it with 8 oz’s of ranch. People stuffing their face with fried foods and some of them are here 3-4 times a week sometimes! Going out to eat become less of a “treat” for the family and simply something people rely on now. End of a shift I don’t even want a burger, I want some fresh fruit and maybe some veggies and hummus and I’m a huge meat eater.

@@Imnotfatimhibernatin You are absolutely right. Fortunately, my mom prepared home cooked meals every day. Looking back, I definitely appreciate what she did, despite having a full-time job. We perceived take out as junk food. Therefore, it has alway been viewed as a "treat" we get every once-in-a-while. Literally, I can count on one hand how many times my mom brought us junk food as a kid (minus parties). Culturally, we've substituted junk food as our main source of nourishment. Anything that's quick, that's what we get. This change in lifestyle, plus our sedentary jobs, makes us massive.

Brandon Miller when I was 16 I worked at McDonald’s for a few months and I had the same thought. Seeing the size of some people *literally* made me want to throw up 🤮 it also made me more motivated to eat healthy and take circus classes.

wait till they use facial recognition, would be awkward if you take a girl on a date and they say "would you like 3 family meals with 4 extra rice and 8 kids toys again?"

@@brinjoness3386 ya exactly 😂

Wait till you know that there are cameras on highways recording every move with your car

Wait till you know that there are cameras on highways recording every move with your car

Wait till you know that there are cameras on highways recording every move with your car

I actually noticed myself using drive thrus less over the years for this very reason. When a single order at mcdonalds takes 10 minutes to get in to my hand, I'm just wasting my time. I've started to notice if I go inside and order, I get my food before a single drive thru order is pumped out. It's FAST FOOD, I could care less about the customer experience, or the cleanliness?(idk how a clean drive thru effects my overall satisfaction) the only thing that matters is the accuracy and the speed.

@@warehawk Agreed, plus I can better handle the guilt that come's from wasting money and calories on poor nutrition fast food if I get more steps in. I hate idling and wasting gas doing so with my 2006 car, if I had a modern car with auto engine shut off maybe I'd be lazier with using drive throughs.

A lot of people just don’t want to react with other people. Drive thru limits interaction. At Starbucks, I only have to say “mobile order,” my name, and “thanks.”

Right u are sir!

Alpha Tarawally Refuse to move. They will get your order out quickly all of a sudden.

Well they have to cook ur food lol

@@clayz1 with a fat spit on your patty

Yeah Panera drive-thru sucks. You wait forever for overpriced hospital food. They actually started to drop in quality when they started adding drive-thrus too. They’re trying to rush everything and cut corners to keep costs down.

I lived in California and for the most part drive thru was pretty quick. Then I moved to Georgia and i couldnt believe how long it took to get your order, let alone have so many mistakes. fast food in Georgia sucks, not just the service but the actual food

Hottest Tracks yea every fast food should have that

Goodbye jobs

@@darkviper2894 People should want a better job than fast food anyway they are always underpaid

@@darkviper2894 Not at all, they will be busy making the "food" as they will get orders faster

TurnUpKing 410 teenagers

@@JeepsAreAwesome192 you yiuuuy666y

As an Arizonian, Thank you! I didn’t know this!

@@SunS4liffe no problem!

@Jeff Webb thanks for the info and thank you for serving our country 😎🇺🇲🦅

There are some places where people own a lot of horse, they do drive thru with their horses

all fast food are drive thru back then just you had to eat in your car.... only.....

campkira back then you’d eat on your horse

That's actually really smart, you could make a huge pot of stew in the morning and just keep it on a very low flame and serve anyone riding through. I'm sure that pot would be sold out everyday. Wouldn't surprise me if something similar did exist. Obviously you couldn't have a fast-food burger place in the 1800's..

@@dagfinissocool maybe up north during the winter were you could keep the meat cold.

Zhejian Li I want to go there.

Dakota M we still have them in ohio

There was 1 by my college.

Here in Canada too

I think those highly paid chauffeur driven execs could learn a lot when they’d simply follow the same buyers pad as their peasants :)

There's a small local hot dog chain with drive thrus, and my God that speaker sounded like it was fished from the ocean. Extremely loud and -15 quality.

same thing with security camera. The cheapest webcams have nowadays good quality but security footage is still often unrecognizable.

May the Science be with You well, security cameras have a lot of footage to store so it needs to compromise lower quality images for the vast storage.

@@wlfshertz4362 You could bring that excuse 10 years ago. Not today.

Michael Chan your logic is flawed. People that enter the store do it because they have time, people in the drive thru are in a hurry. Hence why drive thru gets priority

I agree with Michael Chan, I drive around all day and when I stop for lunch I go inside Because im in my van all day but that doesn't mean "im willing to wait" or "have more time", no I just want to enjoy my food. Serve the people hope too the time to get out of there car and walk in

There should be a drive thru team & dine in team for efficiency

@@XXtheJUMPoffXX There usually are. But when labour is low you'll have to do both. Aka, night shifts or what they predict to be quieter hours. Mix in Uber Eats etc it can be quite a lot. It is a basic job, but trying to manage doing all the tasks as fast as people want is admittedly tricky. Worked at Maccas for nearly 5 years.

It is super stressfull, i work at a coffee shop that has a cafe, drive thru and we take mobile orders. Why drive thru waits are long? Because just 1 person 2 at most has to make drinks for 3 lines and all of them expect to be out of the store as soon as they place the orders.

That's why I skip people when they take more than 5 minutes at the intercom. I go straight to the cashier and order my food.

Agreed. It got to the point where drive thrus are actually slower.

Oh yeah and they time you as if it"d be all your fault if it took you 3+ minutes to get them their food. I've been there, too, mate. Get out of fast food before they make you a manager for working too well.

The Okayed Boomer fast food isn’t worth it. Pays damn near nothing. Get out when you get the chance. Even managers don’t make much.

The joys of customer service. I've been there man in retail.

Glass citizens

@Dyler Turden yeh it's mentioned in the video, not national yet, but the future.

Don't do anything stupid then.

What makes you think they don’t already have that stuff saved?

@@lolom8772 if you pay with card or apple pay they might be able to see your tendencies and patterns in your ordering, but they're not using that to tailor your drive thru experience. That's just fkn weird

Alexandria Lowell I live in Connecticut and and I never been to Colchester.

Alexandria Lowell oh no! How could we forget about Colchester!

sonic ???

Australia has drive-thru bottle shops. Where you buy beer, etc.

Peppa Pig The Killer no one has 😂

ha HA

I don’t get it

Lmao

Nathan Costa so corny but I have to hand it to you 🙌🏽

Nathan Costa 🤣

Its way to busy at chick fa a

@jojofromtx oh okay the one in valdosta georgia is always busy when we go

Are you one of those states that call it a party barn or is that somewhere else?

@@sominboy2757 I've never heard that term. They are just called daiquiri shops down here.

What is that?

@@adamknight5089 hes talking about a drive thru liquor store. Theyre not legal in every state(including mine) but apparently they are in louisana

Brad Bourgeois I was arrested in Boston for driving while not drinking.

Did you not listen to the dialogue? It said the AI would sense if it was hot outside & recommend ice cream. Or cold and recommend a hot beverage

I’m always nice to the employees and thank them. I know how hard they work

Ryan Taylor I'm sorry too hear that. How do you get through life if something as simple like a drive thru stresses you out? :(

How?

@@jangamaster8677 I personally dont mind drive thrus, but i understand. If you aren't sure what you want, or even just the certain stupid name(mc,whopper, quarter pounder, etc), Or you actually just want to scan the menu it can get stressful. You want to read all the stuff, which is poorly arranged and lit awkardly, and do so in a timely matter to be respectful of others. Then you finally start to order and a giant douchy truck pulls up way to close to you with an extremely loud exhaust spewing smoke at nauseating levels while at the same time you're trying to place your order but the speaker/mic sucks so you have to repeat your order several times in a loud, yelling like matter, just for some employee who doesn't care because he knows youll drive off and is getting paid crap so he puts no pride in it will give you the wrong order. Thats not including the douchy trucks revving their engines and stopping last second behind you everytime you stop at each thing.(intercom,pay window, food window) Or just the fact that some drive thru lanes are crampt and really close to buildings and poles so navigating them makes you sort of nervous

Going inside stresses me out

As people should lol

scy1192 if I’m drunk and really want some pizza I’m ordering that pizza not risking my life and the lives of others just for a pizza

Sometimes the time wasted driving there and back is not worth it for certain people. If you are a business exec. That mark up is nothing compared to what work u could get done.

It's funny that you jumped to "lazy" to describe people who use a delivery service. They could have used it for a multitude of reasons - being busy with work for instance. But of course, thinking is probably too much work for you. Irony!

I'd rather go inside, use the restroom, sit at a table, etc.

Small things engage small minds. Retardistanis

I was always wondering do you park and eat after ordering or drive and eat ?

They show you the menu... they have a menu with them. Stop hating.

@@unknown-hb2to You are right. The menu card that has been passed around to others. That is just what I want to do before I eat, touch something that everyone else has touched. If only they could enlarge the menu and place it on a post outside of the vehicle so everyone can see it at once and not have to pass it around the inside of the car. That may also help to speed up service. I sat yesterday eating lunch at a different restaurant and timed a Chic-fil-a drive through. A double drive thru. Still took 13 minutes from start to finish for each car. They just break up your wait time by having you interact with an employee 3-4 times for something before you get your food and are able to eat your plain chicken sandwich with two soggy pickles. I guess if I had to wait 10-13 minutes to get a old sandwich (placed in a foil bag made 3 hours ago) I would tell everyone it was the best and worth the money and wait. But I guess if I really think about it, it is not the bread, meat and pickles alone you are paying for. It is also the smile you are paying for. For some people that IS worth the money and time.

There aren’t hella choices though. What all are you trying to read?

And then they cut down the anount of people at drive thru. I remember taking orders, processing payments, filling drinks, and supplying sauces and menus at taco Bell, and often times runnijng back to the line and doing front counter

It means someone who's an expert on fast food history, not necessarily someone who studies it for a living.

Unforgivable indeed.

Well not a grocery store, think of a drive thru quickie mart.

pityo gonzalez there’s already been a native run cannabis shop with 24 hour access and drive thru in Vegas for a few years now. It’s a great place to shop at.

I doubt you saved thousands making your lunch. A frozen meal isn’t that expensive ($1). A wiser course would be to cancel your cable TV (save $1000 a year)

@Green Giant no thank he don't want to gains weight.

electrictroy2010 buy in bulk and save money

@@electrictroy2010 what about the cost of heath issues while u eat cheap frozen unhealthy food? I'm sure its a lot

Eating out is expensive and now ur in a long line. No point in calling it a rest urant anymore.

Damn, that's a lot of pollution from idling while they wait in their comfy space. 😂

@@iLoveTurtlesHaha Once the cars get replaced with electric ones - there is gonna be very little pollution comparatively, and that's it.

Phil Lam X I found this : www.google.com/search?q=eating+a+hamburger+upside+down&rlz=1C9BKJA_enCA651CA651&oq=eating+a+hamburger+&aqs=chrome.2.69i57j0l3.5867j0j7&hl=en-US&sourceid=chrome-mobile&ie=UTF-8

100% agree

it fell

The drive thru isn't falling, especially during the pandemic where you can't even dine in anymore.

a number 6 with extra dip fooool

Dang, ya'll still living in ancient times?

@@qfdhvhjj7487 the UK is small! We don't drive as much here and if we drive to eat it's to go to sit-in restaurants rather than fast food places because we can walk to the local takeaway/they're close enough to be able to deliver food relatively quickly/if you're driving from the countryside to get food you make an event of it rather than just staying in the car. I've only ever used drive-throughs during long car journeys

Same here

😅

With an Abrams M1A2 full speed.

@Crypt Keeper got 'em!

People eat regular food while sitting too, you know.