UK Tesla Service Experience | Model 3 Repair 

We had a similar experience. We noticed that the glue on the rubber around the rear doors had failed and the rubber was hanging down when the door was open. Booked in at a service centre, expecting them to just glue it back on and we’d be on our way. They said that there was a recall on the wiring loom and we waited about 90 minutes. We came out to inspect the car and they hadn’t fixed the rubber seals at all, we pointed this out to the service manager who said that they’d repaired the wrong side (there was nothing wrong with the drivers side, God knows what they did) and they took the car back for another half an hour before sorting it. A few months later the car developed a fault where we received an error message that the SOS system was faulty and regenerative braking was unavailable. We booked it in again and they remotely diagnosed a faulty antenna and booked us in. (I thought that was Clever) During that time we’d also noticed a knocking from the rear nearside suspension when going over bumps. This was audible from the outside as well. They said that the car would need a mechanical examination to diagnose the fault. So the car went in last week and they’ve given us a ropey old 65 plate Model S P85D with 50k on the clock which is locked in chill mode (😕). The car is clearly unloved as it’s absolutely battered and filthy outside and in, it’s also got a £2500 insurance excess on it so the Mrs won’t drive it. I love the Tesla brand and the product but their service leaves a lot to be desired!

Just started watching one of your videos, and noticed this gap or misalignment and I was like:" Nah... I don't want to be annoying". Next video, OP resolves the issue I noticed. Very satisfying :)

“Tesla” and “pre-delivery inspection”. In the same sentence. You’re a funny man 😂. I used the newly opened SC at North Shields (which Tesla call ‘Newcastle’) last week for an ill fitting rear quarter light and black sealant overspray. All good - got a Model S courtesy car for the day. Friendly team.

We have used Leeds,always friendly and helpful.Great review,keep up the good work

Thank you for making this video! 😁👍 it's great to hear experiences from outside the states.

Another great video. Thanks for sharing your experience.

These videos are always amazing

Glad they resolved the issue eventually. I took a test drive at Leeds. Unfortunately the Model 3 Performance was not the one on sale now, but the old version without big wheels and brakes. I'd certainly consider one as my next vehicle. Thanks for posting.

Great video man. Haven't seen this before. Thanks!

Amazing as always! Keep it up

I have used the Tesla Service Centre in Milton Keynes to have 2 paint blemishes polished out which I spotted on delivery of my model 3 car (dropped off a lorry outside my house). One looked like a damage mark, maybe on it travels on the lorry, the second was a blemish in the paint.. Very similar experience to you: Used the app, uploaded pictures. Got service appointment, tried for mobile but got told immediately this was not available. They said the work would be a whole day at least depending on the paint work so they had arranged a loan car. Got messages the day before, had to drive about 1 hour. Got their, handed the key card, asked about pin number, they inspected and gave me a key car for a model S. They thought it would be most of the day from initial inspection and suggested it would not be wise to stay due to restrictions on site due to covid. I got to drive the S . They rang me and texted me the time my car would be ready. I drove back in the S :) (Yes that sounds like a lot of driving - but I enjoyed the drive ;) They found an extra paint problem and fixed it, and polished and cleaned the entire car, all fixed and I was very happy with the work. They also charged my car for me. So all in all very good experience - and as you note, it is a service centre, no sales, they treat you well, are very friendly.

Must agree with you that the tesla in Leeds is a very good and friendly service centre. Had car since March and no misalignment problems, only a plastic connector rattling in the boot lid.

Great video, thanks for sharing your experience. I’m still considering a Tesla so this is really useful.

Nice Video Mate. Keep up the good work!

It's easy to book in. They can also remote diagnose the car. I've been in the times and they finally got all my delivery faults fixed. 6 months in the car is in the state it should have been. Except they didn't fix the trim under the sills which was not properly attached. I fixed that myself having seen on Facebook that it's a very common fault.

Just took my model 3 into Chester SC on Monday to have a windscreen replaced due to a crack caused by a stone. Took it in for 10:30. Moved to the workshop 5 minutes later. Technician came to talk to me to say it would take about 4 hours as the glue had to dry. I decided to wait and had copious drinks and snacks. A couple of people walked past and said hello and to make sure I was ok. Car returned at 15:15 all done. I was charged £840 for the replacement compared to £1140 from a well known windscreen company. I would say all in all a very positive experience.

That was a good experience bravo Tesla

0:42 pulling out behind a C7 RS6. Nice ;)

I’ve had a rear light cluster replaced (twice) following water ingress - fixed at home within short period of time by very professional and polite engineer

I know how you feel exactly; I had my Tesla hit by a mustang, and the car took 3 months to repair because of the parts. I still don’t have it yet! But I did get confirmation that this week it’ll be ready for pickup again

Have always had 5 star experience in Toronto with my Performance Raven Model X. Both visits to the service centre were above expectations, and the two mobile visits to my home fixed all concerns, the techs were very friendly and completed the work in a quick fashion

Thanks, I’m off for a 2nd test drive of the model 3 on Wednesday in Cambridge. 1st year drive unfortunately they only had a performance version & as I’m disabled with a spinal injury I found the ride too harsh. But now they’ve got a standard range so although I’d be looking to order the long range all wheel drive (so some differences in regard to premium interior & all wheel drive & range, it’ll have the same ride in regards to size of wheel & suspension. So hopefully I’ll be able to make the decision as to whether to get the car or wait for the model Y. The model Y will obviously be the better for me as regards tide height & the seats won’t be as low as the model 3. But as I’ve also got arthritis in my right hand I’m having difficulties driving my current vehicle so doubt I can wait the 18-24months that Tesla say would be the wait for the RHD model Ys to become available. Thanks for all the videos, it’s good there are a few UK reviews as most of the longer term reviews on here are USA, and let’s face it their roads & availability of super chargers & how the tech works out there is quite a bit different to what we have here. I especially like the autopilot drives you’ve done on the narrow country roads & on our smaller A roads 👍

nice video of service etc.

I haven't even ordered it yet but your videos are excellent

I've had my Model 3 LR since mid April and in the mean time it's developed a minor fault. There are intermittent warnings about seatbelt malfunction. I've registered it for a visit to the Leeds workshop (I live 1 mile away) on Tuesday so hopefully it won't take long. I suspect it's a sensor issue as opposed to an actual fault, but the warnings are nevertheless annoying. 🤞🏻 It's as quick to sort out as yours was. Thanks for the all interesting videos!

Great video as ever. Your car 😍!!!!

Interesting one. I’ve got the same door alignment issue on the passenger side. Had a mobile guy come out the other day and do his best on it but said it’s still not quite right. More of an annoyance than anything else. He said I could take it into the service centre to get 100%...just working out when I’ll do that. I’d agree it’s not something you should need to get fixed in the first place!!

Your a tolerant man. I would have been fuming.com about this. I pick up my new model 3 later in September and will be all over it like a rash. Any issues it's not being accepted. J

This is reassuring - although Leeds is not my closest service centre. I’m sure others are good too. Not sure I’d say “all other manufacturers” though. I’ve always had great service from Porsche when taking a car for something to be fixed or a service. They always have plenty of drinks, coffee, tea, fridge with various chilled drinks, biscuits, chocolate bars, even offered to send someone out to buy me things from a supermarket on them. Anyway, I appreciate your video and I pick my Model 3 up on 4th Sept so I’m eagerly awaiting and starting to buy accessories now.

Quality vid as usual 👍

Supposedly premium product but not premium QC. Seems to be quite a few quality issues with most people, good to see they generally get sorted, but this shouldn't happen with a 40 K plus car !

with my tesla i live an hour away similar to you 50 miles and my heater went out i brought the car in and i had to wait for 5 hours until midnight to get my car and the heater still did not work for the first 3 days after service than all of this sudden it just worked again by far that was the weirdest experience i have ever had with a fix on a car

Great video as always. Have you thought about upgrading the struts on either the trunk, frunk, or both to make them self-opening? That would make an interesting video.

I don’t have a Tesla. Unfortunately I have a MG ZS EV! But I like watching your content. Maybe one day when I sell my kids body organs I could afford one!!

Hey mate, I’ve got the same problem with my Tesla model 3, but it’s the rear passenger door and the rear bumper. I’ve got the service booked (Park Royal London) and let’s see what is going to happen now. This should have been fixed before the car left Tesla’s America factory lol. Quality control is the main issue with Tesla’s, but I hope they fix my car as good as yours. PS I got the number plate like yours, (vinyl wrap) these are so good, less noise, and more aerodynamic. Great videos keep them coming cheer’s mate :) 🍻

Yes had to get the boot lid realignment and the near side rear door. This was done by a mobile service . Not a problem as it happened with little trouble to myself. Now got to take it back because the Climate keeper sometimes say it will not work because of a system failure. This means the air con is either red hot or freezing cold depending on how it feels!

Not bad. I took my 5 series in to BMW for wiper blades and it took 3hrs. No valet either.

Really enjoyed watching all your videos Chris so keep ‘em coming. Have to say I have mixed emotions about collecting my M3 LR on 01-09. Just about every review I’ve read or watched highlights paint or build quality issues. Has anyone had a fault free experience?

Great pre-service experience with the app etc. Puts other manufacturers to shame, really. Much more like reporting a bug on a mobile app - how it should be.

Had the RHD steering control water ingress issue. Lots of alarms, no ABS, no regen, looks like a wheel speed sensor but you also lose tyre pressure monitoring, and reduced power steering. (Found out it happened less if I didn't use the brake pedal). Fix was great - 2 hours, but same as you ranger cancelled so had to drive the 150 miles to Edinburgh service centre and back. 6-7 weeks all in from start of issue to fix. The new superchargers at Leeds are V3. CCS only. You should maybe have had a closer look.

Great video! I've had my matching car (white on black dual motor) in for a boot realignment. Since then, the boot looks a bit better, but now it is hitting the bumper and stripping a tiny line of paint... Since that visit, I've noticed so many tiny things, would be interested to know if you have any of these! Excuse the huge comment: Boot panel gaps one side significantly bigger than the other (fixed but needs to go back as mentioned above) When all doors are closed, one rear door slightly sticks out from the rest of the car, the other is slightly recessed Inside one rear door storage (in door card) the inside plastic trim isn't flush like the other one One door handle on rear door slightly recessed - just noticed this yesterday. Still the best car I've ever had, but I feel like it'll be back again and again and again at this rate.

Hey Chris. I just ordered a Model 3 with an identical configuration as yours. Used your referral code as well. ;) Thank you for yet another well-scripted and high quality video. It is good to hear that the misaligned door is an issue that seems easy for the service center to fix. Panel misalignment is one of my main concerns for delivery day, which is about three weeks from now. A quick question; where did you get your after-marked spoiler from? I am seriously considering getting one as well, and perhaps applying a chrome delete too.

It’s crazy the amount of scrutiny Tesla cars receive. Agreed the door needed to be fixed because the window hitting the molding. But the plethora of videos of what seems like splitting hairs is crazy. I’ve had 7 new cars in my life time and trust me I haven’t had a perfect car. I just got model 3 over a month ago and yeah it’s not perfect. The front hood is .0005 of inch off from side to side and that might fail aerospace tolerance of half thousand but I must say my Tesla is the best car I’ve had so far!

Could you make a video on mileage and best ways to preserve mileage on a road trip

Very informative video but I’m concerned about the number of videos and issues regarding Tesla build quality and final inspection processes it’s one thing paying such a high price for a technologically advanced vehicle but I’m sure most customers want the finished quality of the vehicle up to spec Tesla need to focus on the basics and improve the build quality then when the new battery technology arrives and makes the cars more affordable Tesla will be onto a winner

I received most courteous and attentive service at Tesla Cribbs Causeway. But why on earth don’t Tesla carry out a bit of decent quality control before the ‘finished’ product leaves the manufacturing plant? It would significantly save on costs, increase margin on sales and drive boasting from owners about build quality. From the country that gave us W Edwards Deming - the world’s leading management thinker in the field of quality.

Had probably the worst first experience with Tesla you can get to be honest! Booked in for a test drive at 10am last Sunday in Birmingham (and let's be honest, just having to be in Birmingham isn't the best start :D), and in the week beforehand asked if I could take a passenger from the same household 'cos of Covid and was told no. Anyways I promptly proceeded to pretend I never saw that email, so off we went to go test drive it. Pitched up at 10am and the showroom was shut! Fast forward to an hour later after a McDonald's breakfast and having tried the handles of a lot of Teslas (including asking some bloke who was charging if I was supposed to be test driving his car), and the staff start to arrive. Turned out that they didn't even open until 11am so lord only knows why they booked me in for 10am. Also passengers from the same house are fine. On the plus side, the car was so so so easy to drive. Definitely not what I'd call exciting, but then it's not really built for that beyond the straight line speed I guess (Model 3 Performance). One pedal driving is a really relaxing way to drive until we're all being chauffeured by Skynet. Really hoping there's no issues with the car like you had when it arrives, since it's being delivered to my house and I sold my car yesterday! Anyways, rant over - seems like if anything goes wrong they sort it without any fuss (which I guess means they're very much aware of the naff quality control pre-devliery).

My experience for everything: have to come back 2-3 times to get it fixed, but only if they will

This video has inspired me to book model 3 into Birmingham for a service check because there is a ratcheting noise from the front near side mainly when slowing down. Wonder if anyone else has experienced this.

Leeds service centre SC are Version 3..

Love the Tesla and the tech videos, always high quality! Just wondering, is it possible the door went out of alignment afterwards or was it like that from day 1? Also, as well as sending the pictures of the issue, did you verbally communicate the issue to the Service agent when dropping it off? I would find it slightly irritating they didn’t resolve the alignment first time, although it didn’t take long to resolve afterwards to be fair! Keep the videos coming.

Nice video (again), as always fair and balanced. It was disappointing that this was not dealt with by mobile though, its a 10 minuet job to re align a door, it can normal be supported on a jack which the mobile service tecs carry and is (normally) a one man job. I hope Tesla increase the mobile service in the UK as they have done in the US, it has the highest satisfaction rating of all their service offerings. In the comments when requesting a service appointment it might be an idea to specifically request mobile service and this may encourage its expansion by Tesla UK.

I had a problem with boot motor failing all rectified at home but Technician noticed hinge was bent and ordered a new one, this was fitted at my workplace however technician noticed a crease in the boot body said this would have occured with the boot motor and hinge failing suggested I rebooked for this to be rectified which would have to be done at a service centre. Booked in for this however I'm far from impressed with loan car being 3rd party insured and £2500 excess wtf.

They need QC on the assembly line cause it seems they don't have any. This would suck to drive 8 hrs and out of province (currently impossible due to COVID) to have a door realigned. Surely any mechanic could do this and Tesla wouldn't need to be involved except to pay the mechanic.

Thats a car I would whistle at, one Fine car.

How is the car now that you sorted out the door, still loving driving it and no more issues with it.

Have just had a service visit to rectify a couple issues that I’d picked up on post collection. Using the app was fine to book the service except it couldn’t find my address. All calls to the service centre have been picked up quickly and very friendly responses. Service centre is 50 miles away but is driving the car there such a burden, hell no,!! Drop off was socially distanced but fine. Had a model S courtesy car (yikes, having a screen in front of you that you look at through the steering wheel will never catch on 😀. Screen in centre left is so much easier). Had one non warranty item which cost more than I would like based on Tesla hourly rate, but all work done quickly. I have never has such a detailed breakdown of what was addressed and report from any manufacturer, ever! All things done/ reported on. Staff all exceptionally friendly. 50 mile trip is a bit of a jaunt but otherwise a good experience. Is Tesla quality control perfect? Far from it. Will you get a car half way as good as a model 3 from any other manufacturer at the moment? No way. More than happy to live with the little bit of rough to go with the fantastic smooth.

Hey mate! Really enjoying the videos - keep up the great work. Was wondering whether you have the Premium Connectivity package? If so, what do you think of it? Is it worth it in your opinion? Let me know! :)

Tesla don't do DPI, that's the customer's job. Their approach is completely different to all other mainstream car manufactuers. No dealer network which cuts down on costs, time and overheads. Downside is that things like your door alignment don't get picked up because there is no dealer to do the PDI. It's effectively click and collect at a service centre.

Good to se the superchargers in their car park, better than the row of smashed and broken ones at Hartshead Moor services M62, I don’t they ever worked

Hi mate, tiptop video. Just wondering if you could share the details of your boot spoiler, does it sit on top of the boot lid or does it fit directly onto the lip? Cheers.

Lord let me win the lottery tomorrow night! I need me a Tesla!

I was wondering was the service free since The vehicle was under warranty. Also were they charging your vehicle while working on it. Seems like something that can easily happen while being serviced and the customer would appreciate.

how long did it take for your model 3 to arrive after ordering? still waiting on my Model X that I ordered in January (original estimate delivery was march). really disappointed in the lack of communication they have given since ordering, can't seem to get any concrete info out of them :-(

How do you have your iPhone mounted? Can see it a little in the rear view but can’t see how’s it’s held.

Where did you get your wheel centres from please?

I have to disagree with you there about service. My car has been into service 4 times since I got it in November. I got it back two weeks ago, went in for a few faults and they had my car for 8 days! Still they did not fix everything. My personal opinion of Tesla service is the worst experience I have ever had. It will be now going back for a 5th time. Not good for a brand new car.

I’m about to book in for some work on my wheels, chipped at pick up. Thanks for this, quick question I noticed you wheel went up when you hit park How do you set this up

How do you take the mandatory pics for service if the car is only making weird noises?

Wait what they have Superchargers now?

Woah 1 hour to get to a service center ?? I have one 15 mins away here in Los Angeles

Did fixing door alignment got you better noise deduction??

Which Tesla model 3 do you have?

I wonder what repairs cost there after warranty haha :DDD

ohh the sun actually shines in GB. hahahah

Hi have a Mazda at moment I got a phone call from them to come to a vip event [ if there is such a thing ] to see some new cars , I said I was not looking for another car at the moment ,but still the salesman went on , I asked what days it was on and unfortunately I was working the salesman asked if he could get someone to call me back I said no as was not looking for another car at moment, a few days later got a letter from Mazda it was the vip invite I thought they must be desperate , trying to hound me to buy a car not a great experience .

I had about 10 minor issues upon delivery and I scheduled an appointment and they fixed about half of them, but with the touchless stuff they never explained why they didn’t address the other issues. They also had me sign a work order with dummy $97 prices for each issue even though they said it was warranty. I didn’t get it, but I trusted them. Then they charged my credit card for the work and I had to make several calls before they back credited my card. I have another appointment for tomorrow to fix a rattle in my MY dash. Again they have a charge for me to sign before the work starts. I’ll need to discuss when I drop off. Anyone else have them sign an estimated cost for warranty work before they’ll start the work? I’m in the US.

I showed up today after they called and scheduled my appt. they asked who I was and why I was there. They said they didn’t call. I hit re dial and the guy telling me all this phone rang. Oops. Their service after the sale is terrible

Charging a Tesla with a Rolec. Only possible in the UK

Why was it free. Also on average how much does it cost to service your tesla.

Did they give you any free miles or repay you for the 100 mile round trip?

Tesla, 21st century technology, 1970's British Leyland build quality.....

why did it leave the factory like that ? does Tesla not have a quality control department.

Having a Tesla is like owning an iPhone with wheels

Tesla built quality and Tesla bad costumer service is what really puts me away from buying a Tesla, specially now that proper car companies, like BMW, Mercedes, Volvo/polestar, have good EV cars

What a hack job. Door looked worse. Oh tesla.

I like the cars but the interior is garbage

So this is a 50.000 euro car ? Hahahaha . Poor soul .

Thanks for sharing your all-too-often. "Tesla experience". A very disappointing and unnecessary time-wasting visit, all at the owners cost. Unfortunately the vast majority of these 'service' (aka fault rectification) visits are caused by 'Tesla fanboy/ excited giddy owner syndrome', whereby adrenaline kicks-in on collection day, conditioning the brain into a sense of idyllic euphoria at seeing the dream car they have been eagerly waiting patiently to collect, consequently failing to thoroughly check that their car is in a condition worthy of its price tag. Tesla are aware of this syndrome, utilising it to minimise their costs by not having to spend time, effort and money rectifying their shoddy manufacturing process I've said this before and I will say it again .... This amounts to shoddy manufacture and sub-standard quality control, such defects should have been nailed well over 12 months ago when they were made aware of the issues. There is no excuse for these issues to be still existing, shame on Tesla. Incompetent quality control inspections, and blinkeredl fan-boy purchasers who would accept their new wheels whatever the condition as long as it does the 0-60 in 3.2 seconds. Tesla is well aware of this strange phenomenon that's why they won't spend the effort & time correcting it... why would they, after all, it costs them money to rectify, so if they can get away with it, they will, right?. I'm guessing that the vast majority of people buying a SECOND HAND car from a main franchised dealer wouldn't accept a car in this condition, let alone a new one costing almost £50,000. If more buyers removed their blinkers and exercised due diligence on collection day and rejected their car at the point of delivery then perhaps these (& other) issues such as paint defects would be addressed sooner rather than later. Tesla clearly set out to gamble that most defects won't be discovered by their excited owners, thereby saving them a fortune. Tesla sneakily takes full payment for the car upfront BEFORE collection, knowing full well that most buyers, due to being blinkered/ excited are likely to drive away smiling and waving with no, or at best, just a cursory inspection. . If Tesla didn't get their money until the car had been thoroughly insoected and signed off he purchaser I'm pretty sure that they would be making a concerted effort to up-their-game on quality control. Such a shame that their of lack of attention to detail when presenting their cars is hugely detrimental to their reputation and credibility worldwide.