(Update) PS5 Error CE-108255-1 and CE-108262-9 : My Huge PS5 Fail! 

Definitely agree with you. I think they limit console releases. Cause they know many people will want money back or an exchange.

Yeah man I’m getting the code as well with almost everything. I had to constantly call the support number in order to get into a queue. You have to keep on calling and calling until you get in. Best to try later in the day. I stood my ground as they tried to get me to wait or send it in for a repair, I told them that my ps5 isn’t working and you can’t give me a date or confirmation when or if this problem will be fixed, I don’t want this console to be repaired, I want a replacement. Finally they agreed to send me a box for a replacement. I plan on having the box incase we find out a patch will not work. Hopefully a patch fixes this. Regardless there are so many people in our situation look it up on Twitter and Reddit. It’s just so unprofessional of Sony to handle this situation like this. Leaving loyal customers with no reinsurance or information. Not even acknowledgment.

RIP, sorry for your loss man. I'm expecting to get my PS5 in the next day or so. It would be a real bummer to go through all this trouble to get a PS5 only to have it brick or artifact like this.

nothing loving my system hope al is well with you brother. hopefully they get this shit figured out for people pretty quick.

Feeling for you pal. I’m in the uk get mine tomorrow just hoping nothing goes wrong with it 🤞

IMO - It sounds like a software issue of the GPU. The wrong drivers could be causing havoc? Could the game software update be locking out code needed to be updated for the system update(CE-108262-9)? Like the files are already in use and can't be changed?

I hope it's not a hardware issue. I already rebuilt database through safe mode and installed the software update. The other night Demon's Souls got a CE error after about 2 hours. I had a hard freeze the night before with Spider-Man: Miles Morales and I had freeze last Friday.

Remember when sony cared during the ps3 era. I remember my system over heated they sent me a box for free shipping. Returned and got a brand new system.

Thats like buying a brand new car and having a breakdown 2 blocks from the dealership. Not Good Sony 😕.

How is it fixed?? I have this problem with my new PS5 and Sony doesn’t answer my messages.

Hi, I'm new to your videos, but I have the same problem, mine was fine until I put a battlefield disc in for the very first time, a day later it crashed with same error codes as yours, and over a day or two it got so bad that I couldn't get past the lobby before it froze, I have done practically everything to mine, deleted all the games, re-installed them, and also everything in the safe mode menu, now it won't even start with the controller unless its through the safe mode button on the console, but sure its out of warranty also!

I got a software update today but it didn’t change anything I still get error codes like crazy

Found someone on Reddit with the same particle on screen issue. His screen wasn’t freezing tho. It’s most likely a gpu issue but he says it doesn’t happen during games only on the Home Screen

Nervous about trying mine, but eventually, I’ll have to.. love the intro btw..

Thanks for the update! In addition to the CE error/games crashing, I was also dealing with this weird artifact issue - basically, the games are still running, but the screen turns black. I tried every suggestion Sony offered, including testing on different TVs/monitors and reinstalling the OS via USB. Issue still persisted, and I’m convinced it’s GPU related. I have all the sympathy in the world for customer service agents ... but man, it was like pulling teeth convincing them to send a box so I can ship it in. They were basically arguing with me to have me reset to factory settings while I had them on the phone, and this was after I told them repeatedly that I had already taken these steps. Anyway, my suggestion would be to call them after 5 PM (EST) - I had the best luck around this time. I would also recommend outlining every single step you’ve taken to troubleshoot the issue. Best of luck to you all!

They should have never rushed these consuls out, they should have never put a deadline on them as well

What is your manufacturing month? it's written on the back, where you would screw in the vertical stand, somewhere in the middle, third line.

I'm having the same issue I can't play PS4 games and the only PS5 game I can play is Astro. It keeps crashing between staring up games and staring the system with error codes CE-108255-1 and CE-108262-9

Would be interesting to get some serial numbers to see if these bad units are from a particular batch.

Sorry to hear about your problems bud. Fingers crossed that the next one works grand. This is unfortunately the cost of early adoption these days. Ever since the RROD on the 360 I've waited a year before joining next gen. Have to say a big thank you to people like you who take the risk and are essentially beta testers for next gen. Shouldn't be the case but sadly it is. Good luck with your next one 👍

I've gotten CE-108262-9 randomly the last few days of playing. When I say randomly, I mean one time I tried to view trophies for a game and it kept loading until the error popped up. And i get the CE-108262-9 every time I try to upload a gameplay video to youtube, I hit upload and the error message pops up but the video still ends up in my Uploads section on the mini bar after I close the error screen. I also cannot change the title of the video I try to upload or else the CE-108262-9 pops up. But I can play all my games (Astros, MM, Demon's Souls, Tsushima, MHW, Dauntless so far). I got the 255-1 error code for the first time yesterday that crashed my Dauntless game but it was the only time that has happened.

I’ve had my PS5 since launch day on the 19th (UK) have played miles morales with absolutely no issues at all. I also purchased Call of duty Cold War which has been the opposite, first of when I purchased it of the ps store I had problems downloading it. I kept getting a error code. Then once I finally got it to download and install it was fine till the game had an update yesterday ! Now i play one game in multiplayer and it just crashes and I get an error code ! What's weird is it always lets me play one game in multiplayer absolutely fine doesn’t matter what type of game it is once that’s finished and back in the lobby it just crashes !

Well said! I'm experiencing errors where I can't play any games as they crash after launching. You would expect Sony to perform better QA on their products. Feel like their team tested against narrow samples of devices and called it a day.

i'm tiptoeing around my ps5 - had it for one day in the UK and didn't do anything risky - hopefully it'll be fine, but it does seem like a worryingly common problem

Hey man, just subscribed. Had my ps5 on release and suffering hard from CE-108255-1 error. Really debating returning it because I can't play any ps5 games at all on my system but plays ps4 games fine. I have godfall and assassins creed and both crap out within 15 seconds everytime with that error code. Idk what to do

I know this video is new but its it a hardware or software issue because I'm able to play everything expect warzone and fifa 22 including games with ray tracing and games that support 120fps but it makes a loud noise when it crashes so I'm really confused

I feel like the batches for the US are half-assed. I just collected mine earlier today and Ive installed 5 games so far and no one reported any crashes or consoles getting bricked far. The packaging do not come with a sleeve but the box is very thick and feels more premium.

I’m having the same error code as you whenever I try to play the new Spider-Man. I can play PS4 games without a problem though. Do you think the problem with my PlayStation is hardware?

Do you think it’s a gpu issue if your ps5 is only crashing for one game? Cause mine is just that I can only play park on 2k but if I do any other mode it crashes.

what did you do to make you work normally? thanks

Also having issues. Did a reinstall with the usb drive yesterday like you did as well, and my console crashed while downloading Miles Morales. Going to call today and see what they say.

I bought the PS5 on first day of release and have gotten no problems, yet recently I started getting that error code on crunchyroll only. I can play EVERY GAME without any problem but the crunchyroll app crashes me every 15 mins or so

I get the CE error code on every PS5 game I've tried except Demon's Souls, totally random. Most PS4 games I've tried have worked except Days Gone and PS4 version of AC Valhalla. I've basically given up for now after trying all the self fix options, and reinstalling the OS from USB. Nothing. It just sucks, I love PlayStation, and have had all the consoles and a PC. I just need something from them, some kind of statement, something. Best buy won't take it back, and I don't want to just return it yet in case it is a simple patch fix. I just feel stuck and frustrated and honestly kind of betrayed by a company I have been invested in for 15+ years. All I need is some kind of official recognition with the assurance that they are aware and will take care of their customers.

You are totally right. I live in the UK. First insult is that the peripherals came 1 week earlier than the actual console itself. Then on 19th I got my PS5. During setup it crashed. I reset the factory settings. Loaded up Spiderman Miles Morales, then crashed at loadup page. Tried repair in safe mode several times. Disc drive made load noises. Reloaded Spiderman. Always crashed at " Sony Entertainment Presents" screen. Ps5 then turns off. I then couldn't even turn it on to get the disc out. Amazon had no clue and offered a refund only as they no spare stock. I told them I would contact Sony UK tech support listed on Sony's website, who I found had switched off their landline number because of the influx of calls with hardware issues. Called up Customer Support and waited 2 hours. Finally got to speak to someone eventually and they asked me to post the ps5 back to a fulfillment centre in Holland. The Sony engineer won't be able to look at my console until after Christmas. They rushed it out. Shameful.

Had the same error and couldn't play ps4 nor ps5 games on it..I got pissed and called Sony and I told them I wanted them to exchange it and now I t s on the way to the repair center.

Mine is doing the exact same - both errors and now strange flashes/pixels across the screen on games before they crash. Waiting on a replacement system. Has to be hardware.

happened to me but with the ps4, have you tried initializing it? cause when i initialized my ps4 it stopped acting crazy, i do not want my ps5 to act this way, hope this helped.

But after another year they could not fix this error?

I agree with you, that's a GPU issue. My xbox 360 and ps3 did that right before they stop working. I also believe the liquid metal they used could be the culprit.

Hey everyone. Yes, I've been having issues as well. Blows my mind how little this is being spoken on here on RU-vid but it's nice to have some sort of outlet. So thank you Not2NerdyENT! My experience is pretty much the same. Got my console LAST NIGHT, dang thing is brand new and it never worked properly not even for a little bit. The issues I'm facing is Astro's Playroom either crashing or I'm getting the CE-108255-1 error. The other game I'm having issues with is Miles Morales. That one doesn't error out on me, it just flat out crashes. I'll get a green screen and this high pitched whistle before the system ultimately shuts down. Before that I got the other issues such as ps4 update files not downloading properly and ps4 cloud saves refusing to show on screen for download. The longest I was able to play a PS5 game was about 10 minutes. It was Spider-Man Miles Morales. Got as far as the first fight scene before I got the green screen and whistle. I've since turned to Ask Playstation on Twitter who suggested I seek help their online support. Online Support suggest I call (but support never answers). It's just been a huge roller coaster. I finally got through to support and awaiting a call back now. I'll be sure to share what I've been told. Stay tuned guys.

The only issue I have so far when I play Spiderman Miles morales the PS 5 version Spiderman gets glitchy but not the whole game does anybody else have this problem and what could it be ?

Hi not good fir Sony the GPU clock is too high it seems hope updates will fix problems😬

Might be the variable clock speed...and the silicone not being able to take the power output

I got in contact with Sonja today as a precaution question phone call and what they told me is they are aware of the situation but based on your video I can’t see a software patch fixing the issue it looks like thousands of people are going to be sending your PlayStation’s into Sony

im having issues myself but it just seems to be on one game getting the ce-108255-1 error. i have played cod for about 8 hrs without having the error happen on it

Was gonna try Black Friday but I’ll wait now after hearing what’s going on with next gen. Is what it is

I get this error when I played assassins creed Valhalla. Playing ps4 games is no issue though. I hope this gets fixed.

Mine is having the same problem, I installed the system again and nothing solved it ... quite the opposite is now flashing ... someone solved it?

So I had this happen to me on Sunday. Spider-Man MM froze during my first hour play through and shut off my console, when I turned on the system it gave me the rebuilding database screen following with the ce-108262-9 message. Decided not to play Spider-Man since that is the only game at the moment giving me this problem. I’ve played Astro, sack boy & apex legends with no issues. Monday I decided to try it again since I saw Spider-Man received an update, I figured this might be the fix. I played almost for 4 hours and I didn’t have any problems. So then on Tuesday the ps5 received a new update. I played after work for almost 3 hours but unfortunately it happened again, the game froze and turned off my console. When I turned it on it gave me the same rebuilding database screen and ce-108262-9 error again. I’m hoping on my end it’s a software issue and a simple patch can fix this, I know how tedious it is to contact Sony and wait for them to send a box for you to ship it to them for them to fix, such a hassle. So I’m hoping not to go down that route but if it continues or they don’t say a word about this I might just have too.

Still having issues here too, big issues. Decided yesterday to reset my console back to factory settings. On the restart after it was done, I was faced with corrupted database and it wanted another restart, did that, and corrupted database error again, so another restart. 3rd time it finally booted and I went through the setting up of the console. Since my installed game (AC Valhalla) was wiped I just installed the Amazon Prime Video app which gives me the CE-108255-1 error as well. So downloaded it, went to run it, and maybe after 10 seconds of it just starting up, boom CE-108255-1 once more. Corrupted database errors incline me to think of the SSD at fault, not seeing weird video errors, but who knows what the hell is going on. Apart from playing Astro which does work and using the Disney video app which unlike the Amazon Prime Video app does work the thing is next to useless. I am digital edition owner, and there is no way I am purchasing other games till these issues are resolved. Bought from Amazon AU, so I guess I will have to lodge a warranty claim, all I can find sofar is a refund thing, don't want that so have to find out how to lodge a warranty claim and get it fixed or replaced. Replacement might see me in the same boat again, so that is a concern as well. Really need to find out wtf is causing it all before can take action.

Your right about there support, I was in a que today for over 4 hrs then cut me off, I installed 2 games cod/ Spider-Man after install open the games to play after 8 seconds they crash with error code 108255-1, tried full reinstall via usb still the same.

As for me - had grand total of 2 crashes with CE-108262-9 since 21st of November - both times in home screen (once after BL3, once after FF7 remake). No artifacting, R/W speeds are fast af so I don't suspect SSD failure either

Same issue when playing sims ps4 version on my ps5. Crashed the first day I played with error code about an hour into gameplay. I started the game back up and it was fine. Two days later same thing happened again about 2 hours into gameplay. Played crash bandicoot just fine. Haven’t tried any other games. 😢 Sony just said they are aware of the issue and is working on a fix.

Man I had to reset my whole ps5 now it’s working again I was scared 💯

Yes it's the GPU... you did a clean install of the system software that would negate that problem. PC graphics cards react the same way if there is a defect or hardware issue... you get artifacts on the screen and that's a sure indication of a bad graphics card.

I had this happen to me, Trying to quit demons souls. Had to go into safe mode and the only option I had is option 7. I haven't had any GPU issues you show. Assassins creed wont load after tutorial area. Really want to find out if hardware or software.

My ps5 wouldn’t update last night nor login to psn and now my ps5 won’t turn on keep turn off and chat support was no help told me to call and calls won’t go thru

Why would Sony wait till the European launch before doing anything? To see if the customers over there start having the same issues?

I’m only getting it on war zone been trying but not able to fix

Im in the UK and have the digital only version and fingers crossed everything seems good at the moment, played Spider Man the first one and Miles Morales, astroworld, and everything seems ok. Its my first time getting a console from launch and i was dreading these problems and after seeing these video i feel so bad for y’all and im just praying mine doesn’t turn on me

I've just started to get this error for the first time last Thursday and it happened half a dozen times. I called Sony yesterday and their music whilst waiting to get through to them sounds like porn music from a 80s porn movie. It made me chuckle. I spoke to Sony yesterday and the guy I spoke to said I need to go through a series of checks with you. I said I've already done all of them you're speaking to an IT Engineer btw. Oh... okay sir right can you tell me what you have done. I explained whilst waiting for 25 minutes to get through to them I went through rebuild database, run the game Error CE-108255-1 so I reset the PS5, still CE-108255-1 but the last one seamed to be stable but I said it is what I would call an intermittent error. In other words it could happen at any time without warning. You could play a game four hours and hour and then CE-108255-1. I told Sony I've rolled out games as the cause because it isn't just tied to one game. So I'm rolling a game as the cause so the only 2 other variables are... Software Hardware Software as the consoles OS could be causing this but again plausible but an unlikely candidate that leaves us with hardware and that could end up being a costly replacement program for Sony because the number of people getting CE-108255-1 is growing. The guy I spoke to at Sony yesterday said Engineers have pinpointed the cause but they don't have a fix time or a time scale to when this will be fixed. If it happens again I have to email Sony on the email they sent me and they will arrange for a fix and repair. He said you would be without a console for up to 15 days I said that's okay I have an XBX SX as well. Oh I forgot... I asked Sony when I reset the console and installed the latest firmware to a USB thumb drive, why does option 2 still download and update the firmware? I said the system should detect that the latest firmware is installed it doesn't make sense unless your downloading a different version but the build is the same but it isn't. If it happens again then it's off to Sony. And I bet I got to foot the bill to send this back to Sony. That's going to be costly because I want signatory recorded delivery. So I know when it has arrived at Sony as it has to be signed for. I'm probably looking at about £17 with insurance because it's an expensive parcel.

Mines has been crashing on and off since I got it at launch I’m in Scotland my Cold War has been doing the exact same thing until today there was a software update I thn played some zombies it froze I was expecting the error message but instead I got this horrible frightening rasping and beeping noise the only thing I could do was shut the power off I’m terrified to try to play it.

So my launch PS5 has been pretty much flawless, plays all my PS4 games fine and nearly every PS5 game just fine. The exception is with only two games, the first one is the RE8 demo, I can start it up get to the menu screen, but as soon as the game starts 3 seconds later I'm hit with the CE-108225-01 error, every single time. Tried every possible solution, rebuilt the database, factory reset all with help from Sony customer service, who finally told me, " Sony is aware of the issue hang tight and within a couple of months will release an update/patch". This wasn't such a big deal for me because besides the demo at the time, everything else was perfect. Fast forward to just yesterday with the launch of Returnal, there was already some big PS5 firmware updates since my last call. Popped in the disc and started playing about 8-10 mins in crash and the dreaded CE-108225-01 damnit! All these crashes are just game crashes and not system crashes. Anyway I restarted the game about 10 times, and in each time the game crashed 8-10 minutes in. Through alot of searching online it does seem a few people are suffering from this problem, the two guesses I keep seeing alluded to this error is either a faulty GPU and/or a faulty onboard SSD. Besides this the system plays other PS5 games just fine, so its perplexing, I would've called up Sony customer support asap but unfortunately they only operate Mon-Fri , so first thing on Monday, hope I won't have to wait too long for a replacement. *TL;DR* : Have issue with CE-108225-01 with only two games, might be faulty GPU and/or SSD, needs replacing.

The only issue I’m experiencing is the game keeps freezing or crashing on Spider-Man: miles morales. I can’t even play the game, it crashes 5 minutes into the beginning of the story.

I think is the liquid metal thermal paste they are using damaging gpu.

What make a GPU issue worse for Sony is that the "expensive" SSD is also soldered to the directly to the motherboard. So its not like they can unscrew the SSD to use in a new motherboard when you console is repaired. (Unless Sony has a way to desolder and resolder the flash memory and SSD controller in a cost-effective way.)

I got a question if ya can help, I got my PS5 UK 19th November, had same issue with log on screen glitches, found that if I log on str8 away I get into the UI, all works OK so far, only game I have not installed in COD, I have disk version though, now my other issue is, on RU-vid, on some videos, I have little green pixels, that are dotted, they appear and dissappear, but on some other RU-vid videos its absolutely fine, like on this video yours is fine. Netflix as no problems whats so ever, has any one else had this problem?? cheers I am now a subcriber to your channel 😀 👍

I just got my PS5 and only got this error once. Should I just stop playing it and wait to see if there is a patch to solve the problem. What I basically asking is if I avoid playing to avoid the error does that even make a difference?

That sucks man, my Ps5 is running like butter. Also my Series X. I don’t really push the consoles too much, but when new more demanding games come out I’m hoping the consoles can step up to the plate

Always better to wait and pickup a new system (and pretty much all tech) later. Early systems tend to have more issues then later.

My ps5 is working fine. What i did was factory rest when i first got it. I got a rebuild data error when i sign in . they i did a factory rest. And also i keep the fans away from the walls.

Sorry to hear you are having troubles man, my PS5 has been perfect as has my fathers and about 10 friends of mine. Seems most of them are running perfectly. Looks to me you have a faulty gpu or no cooling on the gpu. Theres 7 million of them sold it seems to be no more than a couple hundred with problems

I get the Error CE-108262-9 as well. I dont get the artifacts though. Mine crashes as soon as I try to Log in. Its a constant crash. I have system reset the PS5 about 4 times and ive gotten in to play a game at least once maybe twice with all of my troubleshooting. After I play the game a while, I shut it down to see if the console will stay stable and it crashes every time it hits the home screen. I dont know what to do at this point except call Sony. Sounds like ill "try" to call them anyway. Good video man, I am at my wits end.

I just this error twice so for. It's happened when I've played ps5 disc games. I rebooted the system and haven't received the error yet so far (2 days since reboot). But demon souls froze on me at the load screen so that's cool.

I’ve been on the error code CE-108262-9 screen all day today man after almost playing the ps5 with no problems and I can’t even play my games at all is there anyway I can play my games still or no??

Why are you the only one actually talking about this shit? Props to you man

Just bought mine in the UK today! Same issue!

So I just got a new console this morning after my first one was doing this same error code while launching Call of Duty (108255-1). Believe it or not, the second one I got, after installing the game IS DOING THE SAME THING! I really don't know what to do at this point... Is it maybe a problem with my CD? Should I try a new copy of Call Of Duty. By the way, I am playing NBA 2K21 with zero bug... so I can't identify what the real problem is...

I learned my lesson with the ps3. When I first got mine I played it for 2 months and it over heated. I sent it back and got another one. Within a few weeks it over heated. Then I was sent another one and it worked thankfully. At that moment I realized that buying one on release day is not a wise idea. IMO I think they send out a certain amount and see what happens. Pretty much you are a beta tester and you just have to roll the dice. But after they get the info back on the number of issues they regroup and come up with a better plan. But unfortunately some have to pay the price for those that wanting bragging rights that means you. I will wait til not only the bugs are worked out. Things like error codes, overheating, better console design, more games, external memory, price reduction and the list goes on. For me that's the smart move. But for those who got one I wish you luck.

I am getting error code CE-108255-1 with ANY PS4 disc-based game or a downloaded PS4 game from PS Now. Oddly enough, I can stream PS4 games just fine. I tried restoring my licenses but that did not work. Spiderman: Miles Morales works fine, although it seemingly re-installed itself after not recognizing the game even though I had already played it. Astro Bot crashed one time but has been fine ever since. I will try to get through to their support line today. The dude I chatted with yesterday pretty much said that they are aware of this issue and "are working on it."

I only got the 108262-9 error just for one time and now there is no problem yet i can play the games

That looks like a GPU issue to me as well.

Been playing my series x since day one no exclusives but gaming coming from the switch I don’t think I’m missing out because every thing on game pass is an exclusive to me

I just found out the problem. It has to do With the account you use to log in into the PlayStation. I had a second psn account when I switched to it warzone works fine. When I switch back to the old account the game crashes again with the ce-108255-1 error

Mine wont even let me update ac vallhala keeps saying something went wrong but i can update demon souls

Remember that PS5 at this moment is not world wide premiere. Imagine scale of problem when you can buy PS5 in Europe and rest of world. This will make covid 19 irrelevant.

Ok so what does it mean when all my games work perfectly fine except demon souls, when I start demon souls I gets stuck on the screen when it ask if I want to put subtitles on then while it’s stuck I can hear the whole opening in the background from start to finish plz help me out

I’ve got the error code but only with black ops Cold War? But I’ve found a work around for mine where you turn off internet connection load the game up then connect back to the internet

Looks like GPU issue to me as well, all heavy users playing too many GPU consuming games are causing these. I am currently only playing Astro playroom and kept my system on rest mode than after seeing all these issues decided to shutdown completely after every use since it boots very fast either way. Its all good for now.

I talk to the playstation they are saying it’s activism

I got the blue error screen once other then that my ps5 is working perfect, there's always gonna be some defective systems

Did u solved it? I live in Europe and no problems yet! How Sony react?

Hi guys, I had Error CE-108255-1 when trying to play Astro's. The console was brand new and was already failing. I could fix it by resetting the PS5 from an external USB drive (Safe mode 7). I am not sure if this will work for everyone, but it is worth giving a shot.

I'm having downloading issues...demon souls and valhalla download but soon as I eject disc the ps5 completely erases game...need help!?!?

We have the exact same problem what are u trying to do to solve this

Is it a hardware or Software Problem? Should i return it?

I only get the CE-108255-1 error when launching Cold war every time. does not happen when i switch accounts and it only does it to cold war i don’t get why

looks like kind of a blessing that I've had no luck in getting a PS5 yet. Believe me, I've tried. lol

Just happen :( send back hardware to sony for backup, hope it would fixed :(

After seeing some comments from people seeing errors on one account and not on another account I made a second user on my PS5. No difference, fired up Amazon Prime Video app and CE-108255-1 , could not test AC:Valhalla as that got wiped yesterday on the console reset, and I see no point in redownloading it if the Amazon Prime Video app still crashes