PlayStation Technical Support Interview: PS5 Error CE-108255-1 

Thanks Brother....I got my replacement from Sony. I got my original on 19th November, sent it to Sony on 20th, took about a week to get to the Sony Service Centre and got a replacement on 2nd December. It's a different unit as the serial number is different. I would suggest you send it to Sony directly as it's within warranty. From a conversation with another person in Sony Client Services, it's a common error code and known issue and Sony seemed prepared for it...it's a hardware issue, as I think you felt when the guy was talking about adjusting your graphics. During my safe start up I spent almost 6 hours trying to troubleshoot why the code kept coming up...I changed the graphic display and also changed my monitor as well. You hit it right on the head when you stated that other consoles were fine. My replacement console sounds different and has virtually no lags during setup, nor louder disc drive sounds, which I noticed when setting up my original console. In the UK they won't send you a brand new console. They appear to have a stockpile at the Service Centres, just for this scenario. Additionally, the invoice I got with the replacement did not state the reason for the replacement, so I called up Sony Client Services and the person said that no reason was given and if the guy you dealt with doesn't know, that's worrying...I wonder why, if it was a graphics issue, why did Sony not release a press release or even have it on the website troubleshooting page? Strange.

2 years later and still happening!! Feels like £600 down the drain!

3 Years later and Error CE-108255-1 is still there

Homie(PS IT tech) needs a FAAAAAAAAAAAAAAAAAAAAAT raise. Spoke very clearly, thoroughly, was patient in listening to you and responding with relevant/concise answers and kept the upmost professionalism with you throughout the call displayed in the video. That is extremely rare to get customer service like that. Nothing is his fault and provided valid “quick fix” suggestions although may be workarounds, people just want to be able to use the product at this point. Ray tracing included or not; I have faith all that will come down the line. Beautiful video

What a helpful thorough guy on the other end, hats off to him. I’ve had the error CE-108262-9 once while playing Miles Morales, but other than that its been real smooth, with the only “problem” being a bit if coil whine. Im playing on a 4k HDR tv like yourself, set into the game mode. I really really hope this get sorted for all of you soon! WRC 9 graphics were so good i had a 2 day motion sickness migraine🤯 - it will be worth the wait!

I got more help from this video than what PlayStation have given me in 2 weeks. Here in the UK is seems we're still getting mixed messages too. Some people allowed to send consoles back, others advised to wait for a fix. The steps he gave you didn't work for me but hopefully some people have had success. Did a good job calling out the guy a couple of times and he actually seemed genuine.

Thank you for being the buyers voice here bro really appreciate that

I can't believe i'm watching this 2 years down the line. I bought a brand new console in June this year, and within a couple of weeks it started crashing/freezing. Unbelievable that Sony have known of this issue ans has STILL done nothing about it. I'm in the UK and trying to get through to Playstation Support has been the most frustrating thing ever. I will be contacting Sony on Monday, and i'm dreading it. All I want, is what I paid a lot of money for. Thanks to your video on this, it is encouraging to know it isn't just me that's having to go through this. Thank you.

2 years later I’m still getting that error.

Great video bro! You bringing up the fact that disabling ray-tracing isn't really a solution is exactly what I was hoping you'd say, because it's literally supposed to be a highlight of the PS5 itself. Sony telling us to basically set it up to run like a base PS4 is not a fix. Keep up the good fight!!

1 year later, error code CE-108255-1 is still prevalent. Brand new PS5 GOD of War bundled edition; purchased on 11-12-2022. I can't even load Astro's Play Room. I've tried every troubleshooting method, I've tried using alt accounts, I've tried using multiple monitors. I will be returning this console due to the incompetence of Sony's software engineers. Very, very unfortunate.

Excellent video. Pertinent, relevant and unpretentious. I haven't spent a ton of time with my PS5 but am relieved that you are addressing existing issues I hope I don't experience.

Appreciate you doing this! Finally was able to get Spiderman MM to launch. I couldn't even make it to the main menu before getting the 82551 error. I changed the game default to Performance mode as suggested.

Hey man just wanne say thanks for helping us Happy to know there is an expert on our side and thoughtful enough to share his experience. Nice work

Late to the party here, but thank you so much for this dude. Really appreciate you taking the time out to do this for all of us. Definitely here to stay even after we all get working consoles

I just bought a ps5 in 2022 and I'm having the same issues..so when he says they are working on the issue I call bull...thanks for your platform my boy..and being a voice for the people!! mad respect 🙏

Excellent video! Kudos to the interviewer and to the technician (PS IT support). I got a PS5 chassis C (1216) digital version only because I would like to play Horizon Forbidden West on PS5. The game keeps freezing/crashing and returning CE-108255-1. I tried many workarounds (rebuild database, clear console cache, reinstall the game, Factory restore PS5 (Safe mode 6). Nothing fixed it. One thing I noticed was, when I deactivated HDCP the game started crashing much more frequently. Therefore, I support the theory there's a big issue with Video/Screen support. Just to clarify I was running PS5 on an old TDK Systems 40' FULL HD TV. That said, 1080P no HDR.

His engineers weren't in fact fixing the issue.

it’s been 2 years, still waiting for the patch.

Thank you so much. You asked some tough questions they didn’t want to hear. Hopefully we get a patch soon, but until then, when I get home from work, I’m definitely going to try those steps. Again, thank you for making this video

I got my PS5 this past Saturday and so far no problems. My cousin is having the same issues you have and he didn’t know if he should send it in or wait for an update. I’m glad you did this video. You are a lot of help bro

If all of us get together we can sue them (class action lawsuite)

Hey, can’t wait to see it! Love your channel!

10 months later this issue still occurs… had my PlayStation 5 for 32hours, got a max playtime of 2hours on ps5 games on it before it started crashing and getting worse and worse. After rebooting to factory settings, my login screen started to crash multiple times aswell… 2 days in my position trying to get it fixed, and i already took it back to the store to send it up for repairs… absolutely fkin bananas Sony what a terrible job….

18/12/23 and this just hit me today. Issues started with spiderman 2 but now affects all my other games. Console is a month old. Reset console, cleared cache, did the safe mode reset and uninstalled the game and reinstalled. Did this ever get fixed?

All right, lets see where this goes bro. Good video as always!

It’s doing this to me on the new CoD i just disconnected from my internet and started the game then reconnected once i passed the point I usually crash at then I turn my internet back on the console but I haven’t tried to connect to CoD services yet it might boot me off again if I do :/

I was having the same issue with every PS5 game I tried (except Demon's Souls, weird) and quite a few PS4 games as well. I finally was able to work with a manager at Best Buy and they ordered me a replacement that took about a week to arrive. I took in the bad PS5, picked up the new one, and haven't had a single problem since setting up the new one. I did nothing different than I did before, and my TV, HDMI cord, and display setting hasn't changed. The PS5 replacement is a different serial number than the last one I had. This makes me think it is a hardware issue with some units in production. Again, just my personal experience, but this video just makes me think even more that it's hardware, and Sony doesn't want to say anything official about it until after the holidays when they sell the most units (or something like that). Reminds me of the RROD issue with the 360 back in the day.

Having this problem after getting my console last week, thank you for this 🙏🏾🙏🏾

For me it was the resolution making it crash so I'm actually surprised he said that I had it at 2160p lowered it to 1080 and those game crashes haven't happened

I'm new to the ps5... And here I am, brand new console with this error. 108255. Unbelievable, your video was posted 2 years ago, still no permanent fix. I'm pretty frustrated, I like to hold off on buying these consoles because of initial bugs etc. The irony, I'm stuck with an initial bug 🤦

Sony hasn't fixed this for sheet. I called the other day and the gentleman was helpful but told me my system is out of warranty so it'll cost me to send it in.

Not having this issue with the PS5’s we bought, as you know, but appreciate your follow through on this. Hope you and anyone else who has these issues can get this resolved soon and get to some good gaming! Always the risk when buying launch day tech 😕

Interesting conversation. Hopefully they figure this out.

Since the latest COD Warzone Season 4. I got the console from Argos in the UK a month ago or so. It's now 21st June 2021 and I'm having this issue. The majority of time I can get to the Warzone menu where you can change your load out, etc, but that's as far as I can get. Almost always errors-out when I try to join friends party's. It happens at other times too but that always seems to trigger it, and actually creates the error for the friends I'm joining as well. Looking at the date of your video to today's date I'd say they've obviously not made any sort of downloadable fix, unfortunately. Looks like I'll have to send it back

Great great great video!.. you asked all the questions that’s should have been questioned...the waiting game is over with Sony now, it’s been 3 weeks and still no confirmation that’s it’s software or hardware. Either be transparent with the consumers or people are going to start returning their consoles.

Great job man, enjoyed watching this - they really don’t have a clue do they? I think Sony are losing their shit behind the scenes about this. I can’t believe there is nothing more in the media about it.

Damn bro what a banger video. This was very helpful💚. Will definitely stick around even when this problem is solved.

I had this same issue: PS5 - CE - 108255-1 and tried all the troubleshooting and then spent 90 minutes on the phone today with support and ran through all these same fixes. Nothing worked...I couldn't play any of the PS5 games, they would crash at the loading screen before getting into the games. Luckily I found these videos (great job btw!) and read through the comments. I was able to use the temporary fix of forcing my system to 1080p until there is a fix of some kind. I can now at least fully play NBA 2K21, albeit with a huge visual downgrade.

Spoke with Sony customer service about the problem. Was easy to get them to send the box out for repair or new one. Turnaround is 3 - 4 bus days to receive the box and 10 - 15 bus days for the return. Est. 3 - 4 weeks total.

Just want to confirm this is still a thing. Mine started on May 28th conveniently 3 months outside of my warranty. Sony will only repair once you pay a fee of $229

You are asking good questions. Finally got the system and I got this issue. Same error number CE-108255-1

Update on PS5 repair : I just received it today but was sent a whole different system (guessing the problem wasn't fixable). Hopefully this one works

Thanks for your help in at least getting a real person to answer the questions.

Bet the scalpers are crapping themselves potentially sitting on deadstock 😂

Hey man I finally got my PS5 replaced at Best Buy! The manager special ordered one for me to exchange! Best buy has been the best! My new console is works fine , ..so far.

I really feel like this is a Hard Drive issue. Or Maybe something melted inside or something got crusted inside like dust. Did work on my PS4s and they work now. But I don't want to replace HD on PS5 because it may void warranty

I called Sony support an hour ago. They told me their specialists were working on the problem but they still didn't know what the cause was yet. Couldn't guarantee an update would fix this. Refused to send a replacement, saying they weren't for this particular error code. I insisted on it, got transferred to a manager, he gave me the same runaround. Got kinda awkward with me demanding a replacement, and him saying "Unfortunately we're not doing returns for this error code at this moment." over and over. Kind of at a loss at what to do now. After this phone call I'm starting to think this won't be fixed with an update.

I’m able to play Miles Morales on Performance Mode but it crashes on Fidelity Mode. I want to see that Ray Tracing man...

Literally bought a ps5 yesterday and it’s having the same issue.

Great work man people Will need this in the future

I called in last night and asked very similar questions. Trying to see if it was software or hardware. My concern is exactly what you stated. If it is hardware why isn’t it affecting everyone. The responses I received were a duplicate of yours. Thanks for your content.

My ps5 was working find until i downloaded season 4 for cod. After that cant play warzone at all but cold war works..

Hi everyone just an fyi I got a second console and it still crashes on my miles morales in the exact same moment it happened on my first console 🤷🏽‍♂️ , maybe it’s an account issue ? Idk I’m pissed right now , again it’s not necessarily after a certain period of time but in a certain point of the game

Just wish we had more as to if it was hardware or software as it seems to crash random. Sometimes I can get hours if not days without crashing the other times it will crash in 30 minutes. Really at this point we just want some kind of answers as I don't wanna have to get a replacement if I don't have to as everything else works perfectly fine like it runs cool, It is quiet, let's fast. Which is why I really like the console I have and don't want to risk running into any problems in trying a new one. On thing I am curious on is what are your personal thoughts on the situation do you think it is a serious problem also what are your thoughts on it being hardware or software?

@Not2NerdyENT , Saw your other video & now watched this one.. I wanted to chime in.. I own a 4k Sony Bravia 60hz tv with HDMI 2.0 .. No game crashes accept for Miles Morales.. So I set the rest mode to Never.. Set the 4K transfer to -2 , it ran solid, until I read that there was an update to fix the rest mode issue.. So I set that back to on.. I don't have much issues, but now I set the 4K transfer speed to Normal , no game crashes, while rest mode was on, until one day it crashed.. So I left the 4K Transfer speed to Normal , Rest mode to Never, game settings on 30FPS with Ray tracing too.. No issues.. What i find interesting is the Rest mode is now set to Never, but if I disconnect my controller & turn off my tv, the PS5 automatically goes to Rest mode by default.. Anyways, hope you guys get the remedy soon..

Yea great. CE 108255-1 has been happening since last year. I just bought a new model ps5 and am having these same issues. They haven’t done anything to fix this problem for over a year now?/? What a living sack of shit that guy on the phone was. How do you fix this error code in 2022?

This is pretty worrying considering nothing worked. I’m also on 1080p. I just want to know if it’s hardware or software

Can you let us know, if these display changes help you? I doubt this helps, especially if your not needing 120hz in Game.

Hey man! I am facing the same error, for my brand new PS5 Digital. How did you get in contact with that tech support guy? Because I could not find a viable contact number as the one in my country, Turkey, could not help at all.

The whole time I was waiting for him to ask you to go to Walmart and buy some Google Gift Cards :D

Guys I was able to get rid of the 108255-1 error on cod by pressing start button on cod from the main menu then pressing on managed content and downloaded a undownloaded file it worked! Make sure you download every file even the audio files as I only had a missing audio file and it changed everything!

Guys my ps5 keeps glitching, how do I fix it? I dont know if I did something wrong but it's not working cause everytime I use it, it turns off every 10 seconds then it goes black and u can c green dots on the screen then it goes back to the homepage. And it's making a weird noise. It's the kind of noise u would here when a laptop has a error but it sounds a bit differently. What do I do?

I really hope I have mine fixed now. Mine only gets this on one game I have played and there is no telling when it will happen but has been happening about once per hour. I have tried everything they said to try except a reset of everything, even tried new hard drives cause I was swapping them anyway. After I did the reset yesterday the button layout changed for the game I was playing which I am sure I have never changed. Seems kind of odd that that is what changed especially since the buttons that changed I had wondered why they were that way anyway. The map button was the options button instead of the big center pad and now it is the way I felt it should be. I am not going to say it is fixed yet but time will see.

Thanks for posting this! Has there been any update now in 2022? My PS5 still freezes constantly when playing PS5 games. I’ve tried all recommended solutions (disable rest mode, change HDMI settings, restart, clear cache, rebuild database, factory reset, reinstall system software via USB, etc.)… PS5 games still freeze. I have no issues playing PS4 games saved on an external HDD. Makes me think there’s something wrong with the internal console storage. Unfortunately, my 1 year warranty has passed. I’m curious if installing an M.2 SSD expansion and moving the PS5 games to that would fix the issue.

I got my ps5 recently also. I had shut down issue after playing any game after a few mins to 30 minutes. Friend of mine said make sure my hdmi cable is a 2.1 ultra high cable .so I tried that with new cable and it worked for me ,no shut down issues since

I noticed this is a year old and I'm just now having this issue and there hasn't been a fix

Does it mean that I cannot connect PS5 to my 1080p Monitor? Only with 4K?

Did anything ever happen? Mine still is not working

I finally got someone that was helpful enough to work through multiple steps and after none of her solutions working she allowed me to send it in. I would say be persistent and hopefully they can repair or send a new console that works properly!

Awesome work! You handled that well and professionally! Not sure if this is related but be interesting if it happened to anyone else?? i had some lag on COD WZ last night when playing with buddies who were all fine (they are all on PS4) and upon booting up my PS5 next morning i thought just checking settings etc... in my Error code history, i have the CE-108262-9 logged... but nothing ever crashed or froze... playing today and everything seems fine but my mind keeps playing to why this code is in my history??

I'm getting this error while playing fifa and nothing else, tried deleting and reinstalling but same thing. Can anyone help?

I'm not sure but this could be a handshake issue between the ps5 and the TV in use i have a samsung 4K HDR and the ps5 so far no issues . On the other hand when i gamed using the ps4 pro and the same tv the screen would black out for 1 second and then again for a few seconds after that it was all good and that happened every time i gamed so which makes me think that there maybe a handshake issue that's causing crashing and freezing with the new hmdi 2.1 cable messing things up for none hmdi 2.1TV's which could be fixed via a firmware update.

I think that code is too general to narrow down to one thing… but one solution I never saw anywhere but actually fixed the issue for me was to swap to a new HDMI cord. Hasn’t happened since. I would get graphics glitches on games like ff16 then it would crash. Changing my HDMI cord has stopped it completely. If you’ve tried everything and it still doesn’t work it’s definitely worth trying. Lemme know if it helped you

Hello guys, Tell me if you have a cfi10XX ? I think only this model have this error on almost all games (PS4, ps5 games) For me fall guys , the crew PS4, ans Factory ps5 Works ...

This video was a year ago I bought a PS5 three weeks ago and my PS5 is crashing with all games so it's still happening and there is no patch 😡

And they want me to fucking pay, 249 bucks for some fix they owe me a PlayStation that works

For thos still getting this, but are only getting it after a while of playing, i noticed that when the hdmi port at the back of ps5 gets got it causes this error too, ive pulled my console even more away from the wall and it helped but unfortunately not a permanent fix as when it gets hot after an hour or so it crashes again, so to me it seems like its the ps5 hdmi port thats the problem.

Im currently on this problem games wont get to the menu without crashing it started happening recently ive only had the ps for like 4 months i did all the steps even reinstalling the software and nothing i think ill have to send it to them nice vid couldnt find anything about this

Any update on this, after 2 years i still have the same issues

So did this help ?

This error happened after i let my ps5 go into rest mode.. can't figure it out

I bought a ps5 this week direct from Sony and this issue still persists. Powered the console up today and I cant even load Ghosts of Tsushima ps5. W It doest get past the load screen. The ps4 verssion loads up however as soon as I make Jin Sakai walk a few steps the game crashes. Can anyone tell me if they are having the same issue.

Just tried all of the steps he mentioned with the hdr and hdcp. Still doesn’t work for me unfortunately :/

Well, I'm having this stupid CE-108255-1 error while trying to play Trails of Cold Steel 2. I'm at the end of the game and it keeps crashing after a certain cutscene on the airship. I can't go beyond that point and it's really pissing me off. I'm going to try and back up all my data then reset the PS5 to factory conditions and hope that fixes the problem. This video was 2 years ago and this error still hasn't been fixed!?!? WTF!?

I got my console a few months back and i have started to get this error code CE-108255-1 sometimes mainly on back 4 blood and demons souls everything else i play seems fine it has to be a software error

Nearly a year later im having problems with cod cold war, error occurred has happened 10 times in the past 2 days

At 15:10 is he saying you must have an HDMI 2.1 capable display or the console won't work properly?

3 years later and with the PS5 slim and still having the same issues smdh. I guess i should have went with XBOX. Fuck Sony

Just got my ps5 yesterday and having the same issue. Can’t play any games… crazy..

i got this error for the first time in may(2023) playing bioshock 2. while i was playing the game it crashed and closed, then it happened a second time in late june with crash team rumble, loading the battle pass the game crashed. And it happened again today July 7th with Batman Arkham Knight, it seems like he gets it once, and it's going to start happening all the time. I received the console in March, do you think I have to send it for assistance?

Got the PS5 a few weeks ago so no patch / update fixed this apparently, played only 2 games and getting this CE-108255-1 error on both of them. I followed the instructions according to the Sony website with rebuilding the db and I hope this will fix it

Year later and it's still having a problem

I’m getting that CE-1082551 error after minutes of starting each of my games. I went into safe mode, rebuilt the DB, resetted and resetted/reinstalled the latest system software and it still give me the error. I’m using a Samsung MU6300, same TV for my PS4 Pro. Does this really mean you have to buy an HDMI 2.1 compliant TV?

If anyone finds a solution to the problem, please write me an answer!

I'm having an issue where my game crashes and gets stuck at 87% for the error in app screen and will stay there for until I power off the PS5. I've waited 2 hours once at the screen and the progress bar won't move and finish. It happeneds 3 times a day

Hey Hector I am having this issue but it makes no sense about the video output, I put my console only connected with Ethernet, ac and accessed via remote play. Opened Astro and it crashes at the exact same time.

October 2021 and the error code is still happening to people. Recently got my hands on a digital edition PS5 and I had to send it to playstation this morning via the FedEx box they send you.. 😔 Customer support told me it might take 20-30 business days to fix.. 😭

I first came across this error playing NHL 21 back in January...that recently had a patch where it apparently "fixed" an issue with the PS5 receiving "unexpected errors". I haven't tested it to see if that fixed it or not. As of a few days ago after the PS5s latest update two more games started having this error, Borderlands 3 and Power Rangers Battle for the Grid. They'll play fine and then seemingly at random just crash, then that error comes up...the only games I haven't had issues with as of yet are Destiny 2, Genshin Impact and Code Vein...

Got the same problem since yesterday all games keeps crashing... but the games that i can stream from ps + work fine but when i install them they crash