W. Edwards Deming: The 14 Points 

I was fortunate to attend one of Deming’s seminars. He was a giant among men!

"No point in telling someone to do something if you don't tell them why" I fucking love this guy already. If you're only doing what and don't know why, your what is gonna suffer from lack of purpose and only go through the motions.

A big problem is management doesn't want to blame themselves, but rather the worker, since they are lower to them.

Saving money is not the same thing as making money. You can save yourself so much money that the quality of your product and service goes down. I LOVE THIS GUY!

Brilliant human being. So profound, precise and powerful.

Learned about Mr. Deming 40 yrs ago. Decided it is time to refresh his strategy for success. Yep, the trickle down. Nothing falls on the ceiling. Also learned valuable lessons from Peter Principle. Thanks for posting this.

Let’s understand a true meaning of the concept of quality. The quality is about creating a business culture with a mission and passion to eliminate W-A-S-T-E! Leadership, business culture & elimination of waste = Quality. This mindset drives kindness, liveability, sustainability, customer centricity, smart cities, cyclic economy, curiosity, innovation, prevents poverty, etc. If you believe this, then learn all the tools and techniques - not just to get a certificate ie to know the “how” only, but to have a sense of direction, value cooperation, open mindedness, playfulness, patience, tenaciousness, and live with a smile in your heart. Outsmart arrogance and incompetence!

Working on one of my assignments that focuses on the Deming Philosophy. Deming says "One needs to know how to create quality, quality is the ultimate aim." Much of organizations problems is looking at the problem without looking at the problem that created the problem. Everyone wants the quick fix but they don't focus within to better themselves and create buy in on the hard changes needed. Good information for any leader in any organization. My Leadership Philosophy while in Company Command was "Do what's right, Be Respectful, and Never stop improving." Realize your goals in your organization and prioritize on how to improve quality. "Provide leadership through purpose and direction with positive motivation to accomplish the mission."

Wonderful man - the father of the growth of japan through to 60's to the 90's . Most of what says is as relevant today as 35 years ago

Tremendous Thinker... tremendous man.. personal hero to me.

What elegant and straightforward logic about business.

The man talks pure, undiluted, good sense.

A great man. Thanks to the destructive effect of Six Sigma Stupidity, Professor Deming's work is more relevant today than ever.

Leadership is to Help Other People. Amen 🙏

I am completing my doctoral studies with my capstone project, "Total Quality Management Strategies to Sustain Business Beyond 5 Years" using the Deming 14 Points as my conceptual framework. Dr. Deming, considered as the father of quality management, is the internationally renowned consultant whose principles on management resulted in Japan's economic recovery from the ruins of WW 2; a great man with a good heart.

His principles are valid now days, his principles are so accurate and precise for quality improvement, I would say they are effective for todays quality desaseases. So bad management still Now days is not able to comprehend on this, they still keep quantity over quality, cost reduction at the expense of non improvement, relying still on visual inspection and blaming operator for flaws. 😔😔😔😔

Thank you for this video and sharing your knowledge!

Thank you so much, Greetings from Chile.

Im guessing this video footage is from the 1980's. No matter. W.E.Deming's 14 points are as relevant these days as they were then. It's actually a tonic to hear again. These days, you can still spot the entrenched "...but we've always done it like this..." types. I'd get them re-trained asap before they cause any or further company decay. As for me, I've been in several positions where I've been asked, "...are you not happy working here?" Or, "...I'm not sure you're suited to this company...", simply because I've made valid suggestions on improvements to processes and products. Several of those companies don't exist anymore. Coincidence? Incidentally, during the last week or two I have been heavily engaged in Point 9, because I am encouraging people to question the constraints imposed upon them by other relevant departments. We need to blur those inter-departmental lines so that people can work together better. Also, accurate information and communication. Really can't have too much of it. If people want to withold information to give them a false sense of security, I want them retrained asap. Secrecy is poison within a company.

explain not order, lead not drive your team, everyone next to you is your customer to satisfy, self improvement, training and retraining, elevating people's minds, blame and train (managers more than workers::94:6)

Now I know why growing up everything was made in Japan. Then when he came back here to get us up to speed we were to stupid to listen to him. Just kinda discovered him yesterday and immediately see how stupid the co I work for is. Everything is the workers fault where I work. They need to study this man! Love you Mr. Deming!

Wow, look at young Robert Reich!!

Everytime I watch this ... I see how far Leaders can do self improvement... Cheers !!!

When thinkig about desiered results Deming reminds us to prepare the process,the ones who should make it real and how perfectly is it done

This coming Saturday is October 14th. Happy 123rd birthday William.

Must add him to the list of people that I would like to have lunch with. Fascinating man!

a fascinating simple overview of all systems small and large

14 points complete interview???

The problem is that customers don't care about quality, they only care about price :(

No wonder I have such a hard time hearing about this gentleman...for YEARS I've been trying to find him after seeing him on PBS but couldn't remember his name...bit his system is logical and puts the responsibility on management, leadership, which, in America, seems to be intent on doing as little as possible and wants to manage problems instead of creating systems and relationships that work. For example,If GM had adopted this in the '70s they would be on top of the world right now instead of a continuous bad joke.

Old School Business Mentality for me Wise Man

Such great ideas

The man British Leyland should have hired to assist Micheal Edwardes back in 1977. Perhaps our car industry might have continued upto today?

I just heard about this guy thanks to my Facebook account, which is full of motivating affiliate marketers 😉

great man

Always relevant with curent condition

Keep people’s mind moving

I loved this guy in Sling Blade.

Christ this man was a genius.

Lo adoré

Did Detroit benefit from Dr. Deming's key points? Did the unions understand this? Is globalization a way of by-passing the 14 points? i.e. let's built a plant in Vietnam?

I thought the guy with the suspenders was a younger Deming

@DemingInstitute, out of respect for Dr. Deming's legacy and work on quality, please consider uploading the transcripts of this content to ensure accuracy of his statements. There are too many errors with the default close captioning which detract from the point of posting this video. For example, at 1:50, Dr. Deming states "...finding what's wrong is not improvement of the process..." however, the caption reads "...finding Hut's Rome is not improvement of the process..." thank you.

Wonder what Deming would have thought about 2022.

Amazing how management still doesn't abide by these principles. Yet they become multi-millionaires at times and this guy how much did he make with wisdom?

I can feel brain cells translating

The good mousetrap theory...expanded....some of this stuff is great ..but you can't run a production unit on a system of management nostrums/ ...in my lifetime there have been several management gurus...

What a fucking genius

nice

He is the jinious man holl on the world

♥

I was born in 12.47 in the noon.

It's unfortunate that Corporate America is so dense when it comes to quality of their customer interface. Only one Company, Amazon, seems to understand.

hi

Rec'd by Dave Ross

Who the hell was choking to death during the first part of the interview?

and so will our debt.

ابو الثورة للجودة الشاملة

Well, what looks strange for me in Deming's theory. In most organisations I've seen, these principals are not applied. There must be somthing wrong with them. Either they are very difficult to implement in real life, or they are not as good as they sound.

We were just reading today’s WSJ article about the state of Boeing. June 12, 2024. If ever there was a company that should have a disciple of Deming, it is Boeing. Boeing is in enormous danger since it disregarded much of the 14 points of management. Don’t blame on the workers or on worker turnover. Boeing just doesn’t processes in place to assure quality products! They even sold off their manufacturing of fuselages. Ridiculous! No continuity of purpose! Of course the fools running the US government did not help by instituting unnecessary lockdowns all due to a virus. Viruses are the beginning of life, they will win.

Why did you make us watch this Dr. M? I feel like I will never get these 9 minutes back.

The narrator looks like Bill Lumbergh from "Office Space".

Ahead of his time

This is why Ford and GM is trying to compete with Toyota for better quality vehicles.

I love Deming. But I hate the way his ideas are presented here. The professional narrator ruins everything. Deming's ideas should be presented by people who have implemented them in a company, and who have realized the expected benefits. Only that kind of person can communicate in a way that real people (not academics or management consultants) will understand.

lol Reich looks like the small man he is.

Why do humans think so much, why are we never just satisfied and content?

Hey Chase, I know you are a comment reader. I know you see these comments. Join me so the whole class can see when they have to watch this time waster.

xanax

the Reich-Midget

1st

Thank you for this video. I would like to use this video as a part of a web page that we are developing at our university. I appreciate if you let us know in case you have any concerns about sharing this video for teaching purposes.

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