We Fixed Our Mis-Cut Door Jamb 

It’s all about mass production with no regard for craftsmanship or even a job well done. Yet we are paying exorbitant prices for poo! You did an excellent repair job!👍🏻🙏

Doug, you should be a teacher at a prestigious carpentry school. The students would do well t have the opportunity to study under you. Again, a great video!!!!!! Thank you!

Thank you Doug. I am sorry Stanley did not back their product. I am glad that we know of a good wood filler product. Thanks again Doug.

Customer service guy did not take into account that you are a famous, articulate, diplomatic and honest as the day is long youtuber and, representative of North American home owner needs and that we as intelligent, responsive viewers will take this information on board when considering our own needs when it comes to door purchases. He is not in the right job- his years of knowledge have damaged his brain/mouth responsiveness and he should retire if he is not prepared to improve his attitude, knowledge, teamwork, ability to influence processes within the company and outcomes that will eventually impact the business as a whole. The company should refund you all their profit and if the door came through a retailer then they should be the ones pursuing that on your behalf. North America will only survive as manufacturers if they can produce quality products, timeously and with good customer service!

Customer service is nothing like it used to be. Makes me sad! Great work Doug!

I had zero doubts about you coming up with a great solution for this! And of course, you did not disappoint ;-) Great work as always, Doug! Thanks for sharing this project with us!!

Doug you handled the situation a lot better then I would of good on you 👍🏼😉🇨🇦❤️

I think a copy of the video to the door company--showing that $25 is an insult!

Job done door handles look very nice.....your videos are always good to watch

Nice fix. Send that guy this video and ask him how exactly a chisel would have helped. I’m so glad you share these realities with us, how the manufacturer is so happy to help. Yea, right

The doors were a damn nightmare. Anyone who is not a handy person would be totally stuffed. Door manufacturer/ retailer was a disgrace.

50 years ago we bought a dining room set and over the years I have recovered the chairs many times. As they are steel and wood the wooden screw holes got bigger and bigger and a lot of the screws would fall out. You have just shown me how the problem can be solved and I am so grateful. You have no idea!! And to see you actually doing it has just made it easy; so thanks a lot.

Stanley Doors should be ashamed of themselves for the poor customer support. Mistakes happen, but putting no effort into fixing their mistakes is not how a business should operate if they want to have returning customers. Nice repair, a bit of touch up and it will look brand new.

What a pain. I think you had a problem with a brand-new warped door in an earlier house. I'm dealing with a similar problem with a Stanley full glass French door. $25 off is an insult.

If "he knew doors" that door never would have passed Quality Control. Love the hardware.

With some paint no one would know there was a problem, you did a great job. That guy from Stanley lacks integrity, Stanley used to have a good name. Maybe the company that makes the wood filler should go into the door business.😊

Shame on Stanley. You did an awesome job. Keep. Doing. You. 🌻🌵🎶

Once again, you made the best of a bad situation. It's rare to find quality products anymore, (or excellent customer service) glad the wood putty exceeded your expectations! The hardware really sets off the door, it looks beautiful!

I’m glad you were able to fix the door problem. Customer service is non existent in USA. If the guy knows so much about doors then why is he selling damaged goods that are so poorly made? It’s a good thing you are so good at fixing other people’s mistakes. 😊

I've installed hundreds of doors. When the manufacturer installed holes are in the wrong location half the time one of the two screws that hold the strike plate goes right into the giant hole that they drilled in the wrong spot. But he wasn't arguing with you he just knows everything even though he's not there are not able to see it with his own eyes. Customer service is dead.

Nice 20 minute job huh Stanley? Good work Doug. Hope you send this off to the mfg who lacks in quality craftmanship-long lost with mass production. 💖🎶

Stanley Doors makes good advertising for itself here. At least we know all 138 thousand subscribers where we should NOT buy a door. 😊

Good fix, Doug. As a Canadian, I am embarrassed by the poor quality and customer service you received from that for company. My apologies on their behalf. Keep up the good work. I really enjoy watching your channel. Hope you have a great day today.

Bless you for your wonderful attitude!

Never heard of JB Weld for wood. Great video just for that tip alone.

That's good to know. Paid to have a new steel door put in with aluminum threshold. Took 8 hours. Guy drives off and dead bolt won't latch. Got it to work finally without that plastic insert but I see Walmart sells the JB Weld stuff so, I may redo it. Thanks!

There is no quality control anymore. Companies just don't care. But, we all know that you can fix almost anything Doug. There are many of us who have benefited from watching you conquer these problems. Keep up the good work, it's all looking great.

Wow! I, for one, will not be purchasing any "Stanley " doors. I was on the fence from your last video, but you made it crystal clear by placing the strike plate against the door frame. It was obviously cut wrong. To offer only $25 for a $500 door is ridiculous! I would have returned the door, but I can totally understand after having it installed, not wanting to. Thanks for giving us the heads up about Stanley brand doors.

I appreciate you outing Stanley door products for their poor customer service. It is not a small mistake, I would take the pictures to the big box store where you bought the door and talk to customer service they might like to know... You could also check the other Stanley doors they have on hand and see if they have the same defect. Take pictures, send them to Mr. Rude Customer Service... offer to make an in depth video. I own my business... Small Box Store... That means I own the mistakes too. Thanks for the video! Have a great week!

Very good repair job, i agree poor customer service from Stanley.

138k+ people who probably won’t be buying Stanley doors…good job 25 year Stanley door guy.

Maybe if you had of mentioned that you have a RU-vid channel with 138k subscribers the jerk a Stanley doors would have thought about reimbursement of a much higher and reasonable amount. I know from watching this when I replace my front and back doors this summer I'm not buying Stanley doors. Thanks for the heads up and saving me money and frustration Doug.

Despite the issues and additional labor the door looks gorgeous.

You should send the video to Stanley. Get in touch with somebody in quality control. Don’t let it go. How many sets of these doors are out there with this problem? There needs to be a recall on them or new frames need to be supplied as a fix or a fix kit like yours need to be provided and the doors should be at a reduced cost. That’s ridiculous. What a shoddy response from them! I would expect better. This is a reject or down graded item!! Something you’d find at a restore or discount barn! Don’t settle for their lame response. They should be ashamed of themselves!

It's a shame that you were treated like that, especially when you pay a lot for a product that all they can say is I know about doors... well duh you better you sell them, but they didn't have to say it like that. It's like. Hey I spent this much money and it is defective and all you can say is Just send it back and I will give you $25.00 for your troubles, this is the way you represent your company ? WOW , so sad to say the least, were they going to pay to have it shipped back? And what do you do in the mean time? So sorry you had such a hardtime with the door and the disrespectful customer service person. But glad you got it done and that it works well, love the door and the door handles as well just beautiful. Can't wait for your next video. God bless you and your sweet family.🙏💖

I have used JB weld products for years on metal applications. It has never failed me yet. Didn't know they also had products for wood applications. That door company should really be ashamed of itself, proof that some companies and people really don't care.

We all know how handy you are. If just an average somebody had bought that door 20 minutes of nothing would’ve helped the situation. Also, you know darn good and well if you’d returned it for another the next one would be the same!! I certainly expect more than that from a company like Stanley! I’m glad you got it fixed, it looks great!

Good job Doug! We use JB-Weld on our dozer, excavator and road grader when needed. Excellent products. I am surely going to pick some JB Wood up as well. I didn't know they had that product! Thanks for the heads up. The door looks great and I love this sharing as we always have trouble aligning those fittings. Wish they would create a standard fitting for them all. Love the gold door fitting...beautiful and perfect as the era of the home seems the same. Love it! Have a great week you guys! Blessings

Ive bought several new doors. None of them were right. We had to do the same as you did only my husband glued a piece of wood cut in the shape of the whole. You fixed it perfectly. Great job!

That epoxy wood filler is truly great stuff. I broke the plastic feet on and otherwise great little piece of luggage. I put a bolt through the hole with one nut on the outside and one on the inside to make the new foot, but of course, that bolt was now a piece of metal with the potential of scratching or poking any surface it contacted. I decided to try to mold a new foot out of the epoxy wood filler around the exposed bolt. I made that repair about 30 years ago, and the "feet" still are intact (as is that great piece of luggage.) I painted the new feet black to match the luggage, and unless I bring the repair job to someone's attention, nobody would even notice them. Necessity is truly the mother of invention.

They should stop precutting the holes in the jams and just send templates,if they can’t match better than that..The guy you talked to was being a jerk.. I’m glad the JB Weld wood putty worked out.. the door hardware is beautiful..

Very good job, Doug! Glad you found a good solution and a way to fix their mistake. Send the head of Stanley Doors a copy of your video, so they can see what you had to do to fix the door...maybe that'll make a difference in their response. Beautiful hardware. Beautiful family.

Stanley products used to have a good name, but now nothing to back it up. How sad.

I hope Stanley becomes aware of the fact I am in the market for several exterior doors but I will not even consider a Stanley door due to this crap you got from them.

I think it’s DISGUSTING that STANLEY DOORS treated you that way ,customer service USED to be extremely important to businesses and companies unfortunately they care only about the $ not quality of their products! Either way nice job. ✌️💜

Will never buy stanley doors now...thank you for the review.

where can I get that precision straight edge cereal box

When he said he was in the door business for 30 years I would have said well it won't be 31 if you keep making them like this. 👍

It sucks that you received a bad quality door, but it’s so cool that you were able to fix it. Great job as always

There was a time when Stanley was known for good quality products. Sadly, seems those days are gone.

Shameful customerservice! 😳

Doug I would call back again..if you get the same guy ask for his manager..explain it again and reference your video..they should have refunded the entire cost of the door for all your troubles

You sure held your cool with the door company. To pay that much for a door and get such disgusting quality would really try my patience. To add insult to injury, the customer service!

Wow, with that lousy of customer service I will make sure I steer clear of Stanley products. They used to have good stuff, but they've gotten crappy.

How disappointing in the Stanley customer service! Your door and hardware choice is perfect!

I’m so sorry you didn’t get much of a resolution from the door representative, you had to do a lot more than $25.00 worth of work to install the door properly. Your door hardware is beautiful 😻 I love 💕 it!

If you picked up the door from a home improvement store, maybe next time open the door at the store to check the alignment of the holes in the door to the holes in the frame? Verify before you buy? You did a great job fixing their shoddy work.

138 Subs! Last time I looked you were at 133. You guys are my favorite channel.

I am so glad you used that wood putty, as I have been curious to know if it would help me with a repair but didn’t want to spend the money without knowing. I couldn’t tell whether it could be used outdoors or not though. The door looks great and thank you for showing how to fix such a mistake.

You did a great job with what you had to work with. I can imagine the doors and jams are manufactured in separate areas of the plant and the jigs aren’t calibrated-the jams may match some doors but not all and the company doesn’t care. As another person commented on this or the last video, it would have been easier for you if the jams had never been cut out.

Thank you for the review on Kwik Wood Putty, I'm going to check it out.

I’ve never bought a prehung door that was assembled correctly. Quality control stinks. It’s aggravating. Nice tip on epoxy. I usually use glue and golf tees and it ends badly.

Wow! $500 door and $25 discount for defect?! Um, I’m thinking that company could use a class in customer service!

Email this video to customer service! Also included the fact that you have a RU-vid channel! Should have recorded the rudeness! Bravo for your success. I hope to never accidentally purchase that manufacturers door.

YO! Stanley of New Briton, CT! Are you hearing this? 139,000 people (and counting) have just learned that your company makes a poor quality product, doesn't stand behind it when there's a problem and that you have a Human Resource issue that needs to be addressed in your Customer Service department. I've been a DIY'er my whole life and I have gradually lost confidence in STANLEY brand prodcts over the years. You just lost another customer.

You are good at solving problems. Problems that was the manufactor screw up.

Hi Doug, I'm sorry you had to go through this again!!, this is a factory problem, like I've said before, I've had to do this as well !, I've been to several door factories and the door jamb jig is the problem, in addition to being out of adjustments, they get sloppy with the router when the worker is routing out the jamb for the strike plates/ deadbolt holes. Customer service doesn't know what goes on in the factory shop, even though the guy you talked to said he was a pro !, just be prepared to do this repair for every door, even interior doors !, you did a great job of repairing the door jamb ! I'll try the JB weld putty next time, because a small container of bondo epoxy putty at home depot is now around $30.00 !!!, used to be $8-$12 dollars!!, a small container!!!

Hey Doug, may I suggest getting some stock metal strip or security metal door jamb kit from the door hardware section at your local hardware store or Habitat for Humanity ReStore to reinforce the door jamb and to prevent kick ins. Most of the wood they use now is finger jointed pine and is not as strong as some of the old growth wood you might be removing. Sorry about Stanley, it’s no wonder people have lost faith in these companies, there is no pride in workmanship or in building quality products anymore. They just do what it takes to put out cheap and dirty junk (I would not consider a $500-600 door cheap either). You might want to take your complaint to another level past this front line gatekeeper-it’s really unacceptable that they told you to fix it yourself! Especially when the whole point of buying a pre hung door is that all the fine tuned fiddley fitting work has be done for you. Most of their production work is cut on the CnC and factory assembled so Stanley has Quality Control issues as well. I would figure your time, labor, and a portion of the transportation and delivery costs into the amount Stanley owes you and accept no less, $25 bucks sounds like a bit of an insult if you ask for my opinion. -Good luck Doug!

Customer service is going down hill big time! I am embarrassed to say that is what I used to do, but I was never like that! You having such a large following and other DIY'er friends that also have RU-vid channels, that guy and his boss are going to get a rude awakening for sure! Glad you were able to get it taken care of, not that anyone doubted you.

very disappointed in Stanley, door looks beautiful, hardware too. bad business Stanley

Door looks great! It is terrible that many companies "standards" are so poor!

That's ridiculous, people don't care anymore about customer service. Hardware looks really good. Once again, you are the man!😊😊

You should send this video to customer service management to show them exactly how defective their product was, how much effort went into rectifying their defect and how little their customer service reps know about their products! Not to mention how rude and ineffective this specific rep was!

It’s good thing you are clever so you could fix the problem. Looks like customer service is nonexistent with this company.

The door manufacturer does deserve a lot of credit for employing vision impaired persons on their production line, and judgement impaired QC and production managers.

Don't be afraid to identify the retail source and manufacturer of the door. They should get someone's attention, and justifiably so.

Nice FIX!👍

Wow, this was too stressful. Thank goodness you have excellent skills to fix this door. The door hardware is beyond beautiful. Be blessed ❤

Stanley Doors would appear to have done away with quality control as a cost cutting exercise and then compounded the problem by installing a completely unsuitable person in the customer relations department. A disaster on both fronts. A refund of 25% of the cost of the door and an apology for their rude manner would go a long way to redress the situation and damage done by their earlier attitude.

Which is why I refuse to buy any more Stanley made crap. I had issues with doors and windows with them and customer service refused to make good on any of the problems..

The JB Weld for metal is just as awesome a product to use as the wood filler.

Oh Thanks!! I have two exterior doors to replace. I will definitely 1) check that the openings are located in the right spot 2) AVOID STANLEY DOORS !!!

The door and hardware are beautiful! The door company not so much. :(

You've got to love a company that stands behind their product, and the representative you spoke to should be retrained on how not to lose customers because he failed miserably at customer service.

Dang, I needed that putty (never heard of it before!). I ended up using Bondo & it’s flaking. Door looks great 👍

Excellent recovery on the junk door, Doug. I have used the wood putty before on the door holes. It is a great product. I used a sanding block to sand the putty flush. You are so patient and wise about your repair work. I am so sorry that the new door was problematic. I think this is the new normal in America. A great video. Thanks for the hard work, Ashley!

He may know doors, but he certainly didn't know the door you had. That was really bad.

Doug you have such great patience, something that is in short supply everywhere these days! God Bless you and family with continued success

You did great job fixing the door. Not many people would have the patience to fix the problem

I have had to order several doors over the years and for me I have never gotten a prehung door from Stanley where it lined up as it should of.. Very disappointing that they still have the same problem. I am so glad you were able to fix the door! Congrats on another task taken off the list! :)

I had the EXACT same thing happen with my door. It wasn't Stanley. I was infuriated but did exactly what you did. It worked out but what a PITA!!!

Thanks for the putty endorsement! I have a piece of furniture that’s needs a little help. I’ll be using this JB putty.

He's been in the door business for 30 years . . . making garbage and screwing people over.

❤ JB Weld products! You'll never know after painting. Looks great!

Beautiful door, great work Doug, all done with the attitude of a genuinely nice person.

This is great timing. My door in the garage to outside no longer lines up since I had foundation repairs done, and the holes need redone so it will latch and lock (currently a 2x4 screwed to studs overallping the door keep it shut. I'll be getting some of this instead of replacing the wood like I was thinking I needed to do.

It's very clear to me, the manufacturer doesn't know much about doors after all. Especially since they've been selling defective goods this whole time and obviously they're not interested in correcting the misaligned hardware hole's anytime soon. I'm so sorry that company treated you so badly and I'm sure they are going to lose a lot of customers in the near future. But I for one, am very thankful you showed us a permanent way to correct their mistakes and it looks like it will make the lock's a lot more secure, than any other solution that I could think of. Thanks again for sharing and much Love and Hugs to you and your wonderful family!!

Good morning Doug and Ashley!!! The door looks great!!! 🤗❤️🎶

beautiful work...and uuuhhh will NOT buy Stanley!

The modern way, nothing is worked the right way, glad you could sort the issues.