I drove my 2014 Sorento SX across Canada and the U.S. 4 times and my 2024 X Line twice so far and I have nothing but praise and satisfaction in all aspects of these performance and comfort from these vehicles. I'm a fan.
I have a 21 Sorento EX Hybrid and aside from some small complaints, the car as mostly been reliable. Taking it in for its 60k service this weekend. Been happy with it overall
Not sure how anyone could trust getting a Kia after this, I've heard stories of engine failures around 60-70 k from co-workers, dealers refusing to honor repairs and the list goes on and on.
I've owned keys and they were 100% reliable. But I haven't owned this one and this is not only disappointing but a little bit scary. I'm confident I would never buy this vehicle
Transmission was acting up for a little bit on a 2023 sorento. Good thing it was just a rental car for a trip I had to make…. The x line sorento looks nice but I didn’t felt confident in having on my must buy purchase due to its reliability issues and history. Note, Sorento only had 4,000 miles during driving.
I can attest to this. Bought a 2017 Optima in 2018 with 20k miles. Had knock sensor issues 5 times. They were awful to deal with and would not honor their word. Never buy a Kia again
Yeah, that "fantastic" 10yr powertrain warranty isn't worth the paper it's written on. Anyone can tell you that WARRANTY work is NOT what dealers want. The factory re-imbursement for warranty work is only about 75%. The work is going to be done in 3/4 of the "flat rate" time by the dealer's LOWER PAID mechanics. What could possibly go wrong with this senerio? My advice, pay a little more AND BUY A TOYOTA........ANY TOYOTA!
Exactly my spot. 2022 sx. 23,000 drove fine. Went in a store and came out and my check engine light was on and revved up high delaying second gear bad. Been at kia dealership waiting in new trans 2 weeks as of now. Might trade it in. When i get it back . Sad.
I bought a 21 X-line brand new. Have 46k miles on the odometer now. Have been on multiple road trips, camping trips, and have used it to tow a motorcycle trailer and motorcycle. Other than regular maintenance, I haven't had any issues. Love my Sorento.
Wow, Kia has done a great job keeping that recall out of the press, I’ve been following Sorentos since they check many feature and size boxes, I’ll definitely push that decision off at least a year.
@@TheSummerOfGeorge1that's a generalization. I have driven 200k in kias since 2012 and had no problems. Not saying there aren't any, or that the dealerships are particularly great after sale. Although my worst dealership experience was at a Toyota so
I am 18k miles into my 2023 Sorento. I have had zero issues. My dealership has taken very good care of me on my regular checks and have has zero problems. I purchased mine however after recalls and its manufacture date was after the recall situation so I was in the clear on a lot of issues... I also drive this just in city with some outings outside the city but not often. Sounds like the Sorento is not a fan of being driven long and hard.
@@TheOzthewizYup that's what I hear.. Kia throws alot of resistance your way with warranty to possibly try and wiggle out of work. If you don't have every oil change receipt 5k miles, every maintainance receipt they can deny you..
I was apprehensive about Kia for many years then back in 2018 decided I liked the SX trim on their sedan and pulled the trigger. Had a warranty cover a whole new engine. ZERO resistance with the dealership. They took the car right in and bcus the parts were on back order they gave me a newer car to drive for MONTHS. No questions asked. Bcus of that warranty I saved tremendously on having to buy a new engine. Also might I add that this was a transferred warranty. As I had purchased the vehicle certified pre-owned. Which came with a transferable AND extended warranty. THEN after they fixed the engine they then restarted the extended warranty from the date of the new engine for another 5 YEARS!! I had no idea they were going to do that. Extended until 2027. Kia 🙏
A few months back, I went to a Kia dealership and they tried telling me that Kia was more reliable and reputable than Honda (I had a 22 crv I was looking to trade in). Needless to say, I walked and went with a 23 passport. After seeing this review (among countless others) I’m happy that I stayed with Honda considering the price of a Kia Sorrento sx is around the same price range as a Honda Passport.
As a long time Honda & Toyota owner I've had zero issues with Hyundai or Kia. My family's 33k mile Lexus just had AC servo motors conk out and it will cost $2k for repair all out of pocket. I'll stick with Kia & Hyundai as their warranty would have covered that.
My neighbor has a 2023 and his transmission had to be replaced at 900 miles. It failed again on a trip to Arizona. Kia lemon lawed his Sorrento and he purchased another one.
@@theofficialquent3488 it does happen but there’s no way I’d turn around and buy another one. Plus, recalls tend to happen to more brands than others because some brands struggle with quality control.
I was apprehensive about Kia for many years then back in 2018 decided I liked the SX trim on their sedan and pulled the trigger. Had a warranty cover a whole new engine. ZERO resistance with the dealership. They took the car right in and bcus the parts were on back order they gave me a newer car to drive for MONTHS. No questions asked. Bcus of that warranty I saved tremendously on having to buy a new engine. I also wanna add that this was a transferred warranty. As I had purchased the vehicle certified pre-owned. Which came with a transferable AND extended warranty. THEN after they fixed the engine they then restarted the extended warranty from the date of the new engine for another 5 YEARS!! I had no idea they were going to do that. Extended until 2027. The only thing I would mention is that you gotta watch those turbo engines. They are prone to have some issues.
If you are looking at one. Get the hybrid which has a true 6 speed automatic transmission with a torque converter. I am looking at a 24' Sorrento hybrid.
Id personally take a Mazda CX5 or maybe CX-50. Hyundai & Kia DCTs are known for multiple failures. That’s why the dealership service department usually replace the entire transmission, but even DCT replacements keep failing... just like older Nissan JATCO CVTs did..... abysmal customer service too.
The transmission itself is not the problem. The dual disc DRY CLUTCH is what causes the "shudder" when heating up in heavy stop-go traffic! Same problem Ford had with their otherwise excellent 2012-2018 FOCUS!
DCT in regular cars is just asking for trouble but transmission isn't Kia's only problem. Their engines are known to brick commonly as well. Remember the story about the guy who had a sorento and his engine replaced nearly every 60k or so miles because he milked the 10-year unlimited miles warranty? Just google "600k mile kia sorento" and you can find all about it lol Once or twice within 600k miles is good, 3-4 makes it on the less reliable side, 9 times is when you know it is a manufacturing defect. Edit: just reread the articles and seems that 600k sorento also went through 4 transmissions lol
I Bought A Kia Sorento 2.2 Diesel 2017 Nearly 4 Years ago, Now Has 52 thousand on The Clock From A Great Main Dealer in Wiltshire.. Best Car I'v Ever Owned, Still Love It, No Problems..👍
I really like Hyundai and Kia in terms of styling and warranty coverage. I had a 2020 Hyundai Palisade and had numerous issues that were, thankfully, fixed under warranty. That itself doesn't turn me from the brand, but the dealership experience does. It's absolutely an abysmal experience trying to get service and then getting said service. In the 2 years we owned the car, it spent no less than a total of 3-4 weeks at the dealership. Each oil change that I waited for took 3-4 hours each time, leading me to learn how to just do it myself before I sold it. I sold the car in July of this year and haven't looked back.
@@MarioTinoco1998 we went with Lincoln and so far have had a great experience. The buying experience was 100% remote. The only time we set foot in the dealership was the first time to test drive the vehicle. The fact that we didn’t have to wait 5 hours (like we did at Hyundai) was already a great selling point. We had one thing fixed during service that we found during our inspection at home, and they brought a loaner to the house and took our truck to get the work done. We didn’t have to lift a finger and weren’t inconvenienced in the slightest.
You are late mate. Palisade and Telluride started building back in 2019, 4 years ago. They are direct Highlander competitors, only better in every regard. They are still in production, so better jump on that wagon until its gone.
DCT tend to shutter or be rougher. Wish they’d use a more refined regular transmission like a ZF 8 speed (which is legendary) but maybe that would cost them too much.
@@short5stick I like the new front. It looks more premium. It’s more cleaned up. I plan to get one for my fiancé next year. But yeah I’m not sure the transmission really saves any fuel efficiency.
@@devinmurray5280 Yes it is growing on me now. Just cant pull the trigger on. worried about motor burning up and kia takes to long to repair and not covering it and the bad DCT. I hope they changed the transmission to a regular AT transmission. Worried about it burning oil and carbon build up too.
for in town driving i would agree with you. DCT were designed for racing. so putting around and creeping around is not what DCT are meant to do. wears them out.
I got a 21 Sorento SX Xline. Had to replace the steering column once. The moonroof/sunroof rattles like crazy and now again I’m getting clicking noises from the steering column. No issues with the powertrain… but yeah, it doesn’t like low speeds/stop and go traffic, but mines not at the level described in the video.
Thank you for doing to grunt work allowing me to make an informed decision. My RAV 4 has been rock solid. Oil changes and regular service. Peace of mind, plus no loss of vehicle for days..
This is why Kia/Hyundai/Genesis trail Honda/Acura and Toyota/Lexus. I have owned many Hyundais and a Genesis sedan and encountered a myriad of mechanical, electronic and horrible customer service and corporate support issues. If their service department and the corporate put customers first, they would be on top. However I am back to Acuras because Hyundai Corporation lags behind in service. Any car or truck can break down, be it Acura, Genesis, Lexus, etc., but how do you remedy it and respond sets the tone, or lack of it.
Been researching used 2022-23 Genesis GV70. Love the look inside and out but.. I'm not gonna get suckered. It's just a dressed up Hyundai. Think I'll keep my bulletproof 2013 Acura TL a little longer.
I had ordered one and when it came in the dealership said the price was 8k over msrp. I argued with them for a while but ended up not purchasing it. Got my deposit back and I'm still driving my 2015 RAV4. With interest rates the way they are and OEM's selling way over MSRP I probably wont be buying another car till I can pay in full below the stealerships asking price... (in 2054)
That's right! I've been saving my cash for 2+ years and want something newer but there is nothing that compares to my bulletproof 2013 Acura TL 3.7 NA V6 power & reliability under 55K CDN. No need to make a move until you got the cash in hand.
I have a 2023 Kia Forte GT2. Has the 1.6L Turbo w/ the 7Sp DCT. I bought the car in February and have clocked 13,400 miles. I can say that unlike C&D I have had 0 issues. No powertrain or infotainment problems. I know a DCT test to behave more like a manual rather than a standard auto so that's how I drive it. In stop & go traffic I leave plenty of space in front to pull forward and aren't rough on it while city driving. Maybe I'm an outlier but based on my personal experience I wholeheartedly recommend the car. The condition being that you perform regular oil changes, and are a bit aggressive on the maintenance schedule.
Well sometimes I am tempted to buy something other than a Toyota or Honda, and then I play a video like this and it reminds me why you should only buy a Toyota or Honda then.
This is a shame. Before I bought my Honda, I was seriously considering Hyundai/Kia in addition to Toyota, Honda, and Mazda. This week, I was surprised to hear that a coworker had a piston go on their 2017 Hyundai Santa Fe with less than 100k km on it, essentially killing the whole engine. Now I see this video on a new Sorento and can't help but think I dodged a bullet and feel relieved.
I’ve been driving Kia Sorrento lx 2021 for 2 years 56000+ miles on it. Never had any issues and still runs smooth like day 1. Gas mileage is best in class 27/30. My only regret would be not having AWD. I’m planning on keeping this for next few years. Any one had issues after 50k miles. If yes, please let me know what to look for in future.
I just bought a 2022 Kia Sorento LX yesterday and looking at the comments it appears that the LX base model is the only model I don’t see people complaining about. I came across this comment and now I feel a bit more relieved lol
Way to many people putting there 2cents in without actually owning one. We have a 2022 Sorento Xline with the 2.5l engine non turbo. We are at 14k miles and runs great, no trans issues, or powertrain electrical. I cant speak for the other powertrains but the 2.5l non turbo saves us alot on gas. Traveling with 5-6 people is perfect but once you have all 7 seats being utilized is when the car is not big enough.
Wished I came across your video before buying my 2023 Sorento EX+ ... Right now its at the dealership for 10 days now. The truck dosnt want to start up, something is draining the battery. They say its the start/stop switch thats causing the problem and right now the piece they need is N/A and they have no idea when they are going to get it back in stock. They lent me a Kia Soul 2017 and that transmission bug you mentioned at the end of your video... I think this Kia Soul has that exact same problem. Tuesday Im going to give a call to KIA CANADA. I bought the Sorento 2023 2 months ago and It had 9800KM and as of right now Im at 17'000km and Im paying 420 every 2 weeks for nothing. I have a feeling I got a 'Lemon car'
@@TheOzthewiz Okay, so after the thrid attempt. My problem from the start was the ground... My ground for the battery broke... so the battery would drain all its power after a few hours because It would ''Stay on'' even after shutting the car off... 3 Towing for 25 days.... Crazy... So far its beem 3 weels and the probleme hasn't come back yet!
About 2 years ago I was thinking of buying this vehicle. Unfortunately I buy my vehicles on the basis of reliability and would now not even look at Kia Hyundai.
I have a 2007 Kia Sorento. It now has 140 thousand miles and runs great. I get oil changes when I am supposed to and never ever had a problem. I love my Kia.
I have 2021 Sorento SX. Currently little over 43k on it. I drive about two hours daily. I really put this car to the test. Haven't had any issues other than window trim peeling which was replaced under warranty. It's really fun to drive. I can open it up when needed and drives more like a sedan with plenty of cargo space. My previous car was 2012Toyota Highlander and lasted about 230k. So If I can get 200k out of Sorento, I'll be happy. I'll report back when I reach 100k.
I have a 2021 sx prestige. And its havjng problems left and right. The biggest issue now is it sometimes wont start. Doesnt throw a code. I hit the button, hear the fuel injectior wind up. No fire. No cranking, no noise no codes. Just wont start. After hitting the button 4-12 times itll start. Took it in and of course it did t do it for tlthe service dept once the entire week they had it.
This video has reinforced my concerns about Kias/Hyundais! Yes they have great warranties, but who wants to live at an auto repair shop just because it's mostly paid for.
Why would you let this particular video sway you? They said this vehicle was an outlier. Lemons happen with any car brand. There have been recalls with Toyotas for fires recently, for example.
Same here. I’ll never buy a Kia/Hyundai just for the fact that they are so hit or miss. People either get one that lasts 200,000 miles or something that’s always in the shop. They have not improved their manufacturing processes enough for me to even risk it.
A read a comment saying it is a hit or miss with Kia/Hyundai products and I do agree. We had a 21 Kia Telluride that started having transmission issues at 12k so we traded in. Our 20 Kia Soul has had a couple of recalls plus the famous theft issue (software was updated). Nice little city vehicle but thinking or trade that one in before something else comes up. I like the designs from Kia and Hyundai but the constant issues with their transmissions, fire and theft risks, among others are just too frustrating to consider having any of those vehicles in the future.
If you’re someone who’s dumb enough to buy a Kia soul, which is unbelievably ugly, not reliable, but worst of all: very inefficient for being such an ugly, small mess, then please stay in your Kia soul lane and don’t buy another make. It’s good to be able to identify the people who have no sense at all on the road by their Kia Soles
Zero issue with my 2022 Kia Sorento PHEV top trim here in the US with six speed automatic transmission after 22,000 miles averaging 76 mpg. I love my Kia😊
Just confirms how critical that 100k warranty ism the problem though is extended downtime waiting for a fix. 24 days is unacceptable esp without a loaner car... if you re gonna keep any of this brand past 100k you better get an extended warranty. The problem is people are lured into these cars by the price point. Ill spend a little more for a Honda and have the reliability and resale value this brand cannot come close to.
I wonder if you had issues with breaking. I fell like the rotors are way too small for this size vehicle. I have a 23 HEV Serento I can agree with this test. We only have 10,000 miles on it so far. My biggest complaint is yes car play can be downright useless at times. And again it needs way bigger brakes in front and back.
Late to the post, however when my wife and I were shopping cars we decided on the Lexus LX. They are admittedly pricey. Our son bought a new Sorrento same color and was chiding us over the fact that he could buy 2.5 Sorrentos for that money etc. I'll probably drive the LX for the rest of my life. The Sorrento is already gone. Inexpensive even in relative terms does not always mean cheap, but generally very good cost more. If it's the bargain of a category usually there is reason behind it.
I refuse a dual clutch trans from any brand...hate those things...I have the 2022 tucson with the normal 2.5L and 8 speed automatic.....zero issues at 30k...love the car ....rapid change and rushing technology to market is the cause of most of these issues...I have driven nothing but kia and hyundai for 28 years....I stick with the regular engines and regular transmissions and they have all been great.
I have Kia Forte with 70k miles. I only had a small issue with a coil, I bought a used one and that was it. Kias are good in general, but maybe some models are not.
I'm so thankful for my Taurus for being so reliable. The only 2 repairs in 145k miles under the hood has been an o2 sensor and high-pressure power steering hose, all which happen after 100k miles. I believe all vehicles should be able to go 100k without any major problems. I feel sorry for the people who buy new cars that have major break down so early.
I like Kia, but between the recent theft lawsuit, engine recalls, and fire recalls, I am staying away. They focus too much on design and technology, and less about building cars that won't blow up or get stolen
Got a 2023 Kia sorento base model as a work vehicle in may of that year. Drove it for 5 months until 20k km. Only issue I ever had was a plastic covering falling off the axle. Very pleasantly suprised with it
I have a 2016 Kia Sorrento LX . 75000 miles Normal Maintenance still runs like New. Other family members have Kias and their experience is the same as mine.
The dealer experience when buying and servicing a Kia has turned me off to Kia. And I've owned 4 with the last being a Kia cadenza that when it needed any service I actually brought it to my local Mazda dealer that I bough my wife's cx-5 from. Mazda dealers are world class while Kias are 3rd world. Secondly your new Sorento transmission gets replaced with a rebuilt one?
It blows my mind that carmakers are still offering vehicles with dual clutch transmissions, after the Ford Focus disaster. Toyota Highlander wins the three-row SUV segment every time, for quality, reliability, and durability.
Geez I considered this before I traded in my 22 Tuscon which I found to be uncomfortable and slow. I ended up with a 22 passport and I love it but it’s had 2 recalls and it froze after a car wash. I think all new cars are subject to their issues but so sad because you spend so much money on them.
I've had such a great experience with my 2018 Kia Stinger that I've been considering a Sorrento now that my family is larger. Maybe I'll just steer clear of DCTs.
So you are going to pass up the C8 Corvette AND the GT-500 Mustang (they both have DCTs (wet clutch)? Fantastic vehicles............0-60, 2.7sec for C8. The Mustang about 4.2sec!
My lady friend was driving her Hyundai Tennessee to Oklahoma when the engine seized. She had even taken out the extended Hyundai warranty. The car was towed to a Hyundai dealer in Tennessee while they waited in a motel. Then they were told that the engine was completely shot. They were told that a new engine would have to come from Korea. So they managed to get themselves out to the airport and flew home. They were told that a new engine would have to come from Korea. So they managed to get themselves out to the airport and flew home. That dealership would not give them a loaner. That dealership called her 3 months later to tell her it wouldn't be covered under the warranty. They tried to say she didn't change the oil but she even had the receipt from the dealership in Oklahoma. She hired an attorney. Then they told her she would have to pay for all the new fluids put in the new engine and the old transmission. The lawyer got on the phone to the factory in Korea and that put a stop to that. When the car was ready they told her to come and get it. Then the car was shipped to the dealership in Oklahoma. They live 53 miles away from where the car was delivered. The windshield fluid bottle was missing and that dealership wanted to charge them for the part and labor. She said the other dealership didn't put the part back on when they did the engine swap. They said, " How do we know you had one and they left it off." Because my Attorney will call your Boss and ask why it was left off. Her attorney cost her plenty but as soon as she got her car back, SHE TRADED IT.
Scary I have a Sorento EX V6 2015 at 113Kmiles. I tip the CSR and the head mechanic well to get them on my side. Recently had a total failure of the door lights ($476). Lights work ok individually, but won’t come on when opening the doors. Just now the interior fan blower failed and was replaced by me ($45). It also has the infamous white paint peeling problem that KIA wont repaint. I’m going to switch to Toyota Highlander next.
I have a 2016 Sorento V6 with only 50k miles. Engine has been fine but had 4 other costly repairs to deal with amounting to over $5,000. My next SUV will be a Highlander.
Turbos are nothing but problems. We had a GM car that went in 17 times for warranty work before the 30,000 mile warranty ran out. All car manufacturers make lemons.
Kia/Hyundai are the absolute worse cars overall. They definitely offer that warranty as its the only thing that could remotely sucker someone into buying one. They don't even trust their products by in large - hence that warranty people depend on throughout their ownership. Of course they fight and lie and work hard to not honor it, or replace things with refurbs or charge you for labor, and other methods. Please people...STOP buying these cars. I get it, they look nice, seem like a bang for the buck deal, but they really aren't worth it. On top of the high cost of ownership and all the issues they have. Insurance companies are refusing covering them, or hiking the prices up 50% to offer a policy - even if you own a older reliable model and its fully paid off - if it has the KIA badge you're gonna get screwed. I'm sure there are exceptions out there for 1 of the 70k people affected by their shit company, but they simply aren't worth the risk for anything beyond $20k... hell even that's too high.
Wow that was something less than a ringing endorsement of this vehicle. Sadly I feel like it is what you can expect to encounter if you're brave enough to buy a Kia. I'm a bit baffled as to why they felt the need to put a dual clutch transmission in a family SUV. I owned a bought from new 2016 Kia Soul and suffered catastrophic engine failure at 70k miles. Personally I would spend a little more money and a more reliable brand.
What sucks is that they are putting it on a lot of their cars. Their 8 speed Auto is flawless so I'm not sure why they are trying to put that transmission in everything
That's why I go with the Kia Hybrid with a traditional 6-speed automatic plus great gas mileage. It is also built in Korea and I found out that cars built in Korea are more reliable than the Kia cars built in America. I own the 2023 Sportage hybrid Sx Prestige and will be getting the 2024 Sorento hybrid next year.
I had a 2021 SX Prestige that needed a new transmission at 12k miles. Overall, I loved the car but and I’m contemplating getting another one but that dual clutch scares me.
My new 2021 Sorento X Line had to go back to dealership after 60 days and needed a brand new transmission from Japan, can’t believe they still have a bunch of issues 🤦🏾
My family has some Kia and Hyundai starter cars (Accent, Rio) but the Santa Fe was a piece of garbage. I took it across the Midwest and the road seemed to rattle it apart and before 18000 miles the engine quit. I'm not going to tell you the wait time on the repair because you would not believe me but suffice it to say I traded for Mazda and never looked back and I'm at 30k miles on my CX5. Never would I buy a Hyundai or Kia SUV, doubly so after this video. They are big on bells and whistles but the recall lists say their construction quality sucks.
Looking at this model and mostly concerned about reliability, i test drove a 2022 sonata and it was terrible and i swore no kias or hyundai the thing shifted like the transmission was failing, the roaters were warped it just felt cheap. From what i see its a quality issue, some people luck out and some get a fantastic vehicle.
We've had very good luck with our Kias, never spent a dime on the 4 we've owned. We don't have teenagers who drive them and we do keep up the oil changed, so maybe that's a factor.
Another reason why you should avoid brands like KIA, Hyundai, Genesis etc. When people will learn this! They with a lots of additional headache which is simply not worth it. So, stop getting fooled by their huge warranty and lower price.
I have a second gen Sorento and it has been good to me so far, and I think once I’m done with the vehicle 🚗… I’ll be buying another brand maybe Mazda or Honda, because I’m not a fan of the 3rd nor 4th gen Sorento.
Have the 2022 Kia xline. I love it. But I already had to replace the rotor which made me worried as to why I had to change it so early on. Before 40,000 miles . I’m hoping that’s the only issues I have. For reference , I did drive it through the grape vine on our way to LA . I’ve driven to Central Valley all the way Bay Area and up apple hill placerville .
Kia and Hyundai are great for their warranty....... I've owned 3 Kia's and 1 Hyundai and after 70,000 miles that's when the problems start! If not for Hyundai warranty I would trade my Tucson in for something else.
