So what are the different Support Roles in Technology? These roles range from Helpdesk and Service Desk, to Desktop and Application Support, to Systems and Network Administration.
What is what, and what does each role do?
IT support typically consists of three levels - Level 1, the first point of contact, resolves basic user issues, Level 2 handles more complex technical problems, and Level 3 provides specialized expertise for advanced and critical system challenges.
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29 авг 2024