What is Salesforce? | Salesforce Explained

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Salesforce is the world’s #1 CRM software, with over 70,000 employees, and it ranks in the top 150 of the Fortune 500 as of 2022, but what exactly does Salesforce do? What is customer relationship management (CRM)? Welcome to Salesforce Explained - a new series that answers all your questions about Salesforce. In this episode, we break down the “Who?, What?, How?, and Why?” of Salesforce.
#salesforce #crm
0:00 - Salesforce Explained Intro
1:16 - What does Salesforce do?
3:01 - What is Salesforce used for?
4:18 - What is Customer 360?
6:14 - 30 second recap
7:01 - Salesforce core values
Learn More About Salesforce: salesforce.com
Subscribe to Salesforce: bit.ly/SalesforceSubscribe
Learn more about Salesforce:
Website: www.salesforce.com
Facebook: / salesforce
Twitter: / salesforce
Instagram: / salesforce
LinkedIn: / sale. .
About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.

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15 май 2024

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Комментарии : 309

@salesforce Год назад

What topics do you want us to cover next? 🤔

@ScrewDrvr Год назад

I would like to see a simple guide for someone completely new and looking to start from step 1.

@dannymaliana Год назад

Salesforce Licensing 101

@marcusmesina9453 Год назад

Would love to see some coverage on Salesforce Certifications!

@gufran.khan449 Год назад

Salesforce integration with AWS.

@albertcwong Год назад

Doesn’t matter as long as Brian Tong is doing it

@collinsugama1202 8 месяцев назад

The energy in your presentation makes it worth listening to

@salesforce 8 месяцев назад

Thank you! 💙

@-partycrashed- Год назад

my dad works at sales force and he never answers what it is so thank you

@cuzonGames 3 месяца назад

😂 daddy too busy

@rajeevranjan237 21 день назад

He laundry money. Salesforce is just a cover up company

@hyunhokim5912 14 дней назад

Yes, I watched this video a few days ago. 3 days ago, I got accepted to the Salesforce Solution Architect role. You have no idea how much I am excited about this opportunity!!

@chinwendumoneke 8 месяцев назад

This is great, i like the way you break it down... see you in the next video

@DylanDunnan Год назад

I’ve watched this guy since CNET

@firstnamelastname5848 Год назад

Uh, yeah, right, just like that. What'd he say? Be wary of people talking that fast. If it's a good deal or service it can be explained in digestible chunks, completely, and in a time-frame that allows for understanding.

@alexandraalmanzar570 2 месяца назад

Dude! Teach us the way to this level of sauce!!!!! Your communication skills are amazing!

@mohitjadhav9888 4 месяца назад

THIS GUY SEEMS TO BE A REALLY GREAT PRESENTER !!

@himanshusaini5316 8 месяцев назад

Paused the video in between for commenting how well this man is explaining everything to us. Kudos to the team to hire him.

@salesforce 8 месяцев назад

🙏🙏🙏

@akanshawaghole9023 Год назад

You have such a great energy! Its fun to learn with you.

@salesforce 8 месяцев назад

Hey! We think it's fun too. 😃 Keep learning with us! Check out the Salesforce Explained playlist: ru-vid.com/group/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj&si=r2n_5BHqe8uCEuZn

@enma_sh Год назад

nice, i love this kindda videos, helps me a lot. im subscribed!

@missmishmish69 9 месяцев назад

You are a great presenter. You are entertaining, clear, and make it easy to learn.

@iandunn9497 Год назад

WARNING Be very careful dealing with the high pressure Sales Force people. After they leave the scene the pain starts, the cost of implementation is enormous and because you have signed a three year contract you are committed and there’s NO way out.

@catsanchez5726 Год назад

How do you know about this?:0

@iandunn9497 Год назад

@@catsanchez5726 Personal experience of course. Once you have signed it doesn't matter if you decide the software is not suitable for your business, your company will be pursued and harassed to continue paying the tens of thousands in subscription, in short time by debt collection agencies. Salesforce are ruthless operators. Implimentation costs for many business scenarios are also very, very heavy. Salesforce farm that implementation aspect out to third party consultants, none of that is done in house. Sales Force are high pressure sales entity They are certainly very good at that. .

@lindad.7642 Год назад

And they and many more are embedded in. Facebook. Google. Financial apps. Thank God I have them all blocked. Sick of this BS!

@ManchesterUtdFan Год назад

We are getting hit with this one month in… I can’t say who i work for but it’s a HUGE company in the US for a health sector and already we are having issues where salesforce fucked up sending emails.

@farmannazeernaseer655 Год назад

@@elevatedradio xxxx Xxx

@josey7697 7 месяцев назад

Am looking for a CrM what features do you have..I can't find it clearly explained in your website

@naveeedd Год назад

*DATA PRIVACY & SECURITY* Nothing about that, Sir?

@leonardohernandezvasquez6944 8 месяцев назад

In what jobs can I apply if I know how to use salesforce?

@samarthchaudhary7131 4 месяца назад

One of the best explanation...👍

@user-jc8py7dw7r Год назад

Love this guy!

@Alexandra-jz4cd Год назад

boom!! thanks a lot ! made it very clear!

@salesforce Год назад

Glad it helped!

@merbenlastica122 Год назад

Thanks for sharing your video very nice idea

@hortonfisher4239 Год назад

Excellent presentation Brian

@angiebouzerand4256 11 месяцев назад

Can you do a quick demo and show what the dashboard looks like?

@yamilemcbride Год назад

Not the Rolodex 😅yes I remember using it in the 90s younging. Yet you’re easy breakdown made me follow for more. 360 Customer offers 360 opportunities

@ProjectPro7 11 месяцев назад

Want to learn more because of this guy. Great presentation.

@salesforce 8 месяцев назад

We have 20 more episodes of Salesforce Explained right here! ru-vid.com/group/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj&si=ZzR1cuUh7KzyuKgs

@o.9763 Год назад

Awesome Energy Dude!!!! Dope Video🙂🙂🙂

@catherineparingit9097 Год назад

Very powerful speaker🎉

@wardabhatti5532 Год назад

Informative video

@anitapojas7768 Год назад

Hello Brian i would like to learn salesforce as well as most job requiere a person who knows how to do salesforce and i am a complete beginner. Can you make a salesforce video step by step? Thanks a lot

@oldschoolcars3318 3 месяца назад

Did you notice your "complete experience" has not included a reply? Brian is a paid actor and not a salesforce employee who is going to respond to you. He is a good presenter and has energy but the script writing is needlessly vapid and assumes a high schooler is watching. I would not expect a reply or explicit directions as there is a whole industry out there in for fee schooling on Salesforce CRM

@rashida7777 Год назад

Thank you. I got an offer for Salesforce training.

@zeetaonagete2524 8 месяцев назад

Great video

@MS-thin7k Год назад

Please make a video about how to start or a reorient career in salesforce if you are not specialised in sales or marketing. I am searching a job and I have a very good profile but I am not advancing sometimes in the recruitment process as they say they need experience in CRM or salesforce

@funquizzes36 Год назад

New subscriber from Philippines

@srosebradley281 Год назад

Yo singing brought me Brian 🤣

@buffalolife7827 2 месяца назад

HI, I've more than 20 years of practical retail sales experience with MBA (Marketing) degree. So which area of Salesforce would be comparatively easier for me for landing? Please reply.

@AbrarKhan-sl1ju 8 месяцев назад

nice video

@Priscillasings_ Год назад

Video so detailed. Well broken down. Thanks

@DZsami Год назад

يا

@priscillazietlow6299 9 месяцев назад

Hi! I'm a Priscilla-singer too! Great voice!

@mrrunner7646 2 месяца назад

Hi bro ..I had 5 years career gap ....I learned Salesforce apex and trigger soql dml sosl..not yet finished lwc .I learn admin topic except flows .I didn't get a interview call ..in my trailhead I have completed 50badges ...what can I do for get an job ...

@ubabyyou Год назад

Thank you

@91gerrard Месяц назад

Thanks young man.

@danjohnson3756 Год назад

@briantong when have you been doing SF stuff? I call this a Good Apple.

@danielmoraes9637 16 дней назад

thanks, good video presentation

@kingpoop2471 Год назад

I was totally into the video until the Beyonce part

@salesforcecotton8686 Год назад

Just found this channel, Brian you are perfect at this! Thank you! I am a Salesforce Admin in Cleveland :) I will be exploring the channel and referring others to it. God Bless brother

@user-ymanbekov Год назад

Ты нам поможешь

@Mr.aliahsan Месяц назад

fantastic presentation 👍

@leticiadreyes6724 Год назад

Definitely update customers profiles stored on data

@allisonmeier171 Год назад

So IT stated they could create a report of responses - so I know who to respond back to. Is there another way beyond customer service emailing me that someone responded to a text? Notifications only come from Customer Service. Nothing in real time

@cristianencardoso2049 3 месяца назад

Thanks. How to create a Child case? I need a tutorial.

@LanceNDevaco4Sight Год назад

Heres to nothing but huge revenue and profit for SALESFORCE, TRITON GAINS & HOLDINGS LLC, AND DATA INTERACTIVE SOLUTIONS LLC!

@SamanInfo2 Год назад

well done my dude 🎉🎉❤

@lovehate5334 4 месяца назад

Is it still worth learning Salesforce or pursuing my career as Salesforce developer as a fresher in 2024. (Currently am an undergrad).

@rachidazouhir7135 Год назад

Please advise how can I create a Traiblaze Profile to start courses ?

@hwhalls Год назад

Hi Brian, we are a company that sells a service (no tangible inventory) to clients (large companies only). Is there a facet of Salesforce that's geared toward "client" management vs customer management?

@simcha7009 Год назад

Hi Holly, absolutely! I work for an organization that consults on Salesforce. Like you, we don’t really have products, as our business is focused on services. We, and our competitors in the ecosystem, rely on Salesforce to help manage our pipeline from presales and lead acquisition through fulfillment. The platform probably won’t be perfect for you out of the box, however, most consultants will be very capable😊 to help you customize your system for your needs!

@hayathayat2611 Год назад

@@simcha7009 TC

@riccizech Год назад

Almost pee’d myself when you were talking about Rolodex I used that irreplaceable tool in the 80’s pre-PC & your right the res had to be in your head or my personal favorite the scraps of paper pocket organizer, better known as a paper clip . Just started looking into tech sales gotta give this sales force stuff a whirl

@mitul0520 Год назад

Great video. Can you tell me more about the Salesforce ecosystem?

@augustayarteh6837 Год назад

You know Salesforce ecosystem is, essentially a network experts firms or individuals who have that ability to add services or products on top of sales force subscriptions. Would you please tell me your own definitions let me learn from it more. Nice questions.

@lissettearroyo4939 Год назад

Y’all picked the best person to explain Salesforce! Brian is the guy

@philamavikane9423 Год назад

Haha, I thought I'd clicked the wrong video for a sec😂

@philamavikane9423 Год назад

.. and he really should've went, "click the notification bell, TINGG!!" this video would be trending instantly

@sgbarshad Год назад

🔥 Bro 😔 mere pass Aisa Kuchh Nahin Hai Jo Main Tumhen WhatsApp hun Tum Mujhe WhatsApp RU-vid channel Hai Mere blogger banata Hun 🔥 ok bro

@dilkumardilkumar3281 Год назад

@@philamavikane9423 8

@user-rp1iq3yj1u Год назад

خ خي

@robladw2332 Год назад

We use to call CRM track trace database. Changing the name does not make it less creepy.

@lindad.7642 Год назад

App tracker. Did 40 attempts in one week on one of my apps

@maysam5451 Год назад

thank you 😊👌🇩🇿

@kalindikhairkar4361 Год назад

Can you please talk about Partner Program enrollment?

@rababvshatim5986 Год назад

بتوفيق نشاءلله معاك من المغريب🇲🇦👍

@dollythicke4265 Год назад

He makes me want to work for Salesforce. #GreatEnergy

@mtlienz2279 7 месяцев назад

Cool video. I'm debating to take the trailhead courses to get certifications or digital marketing via Google....noticing majority folks seeking jobs are not getting hired with the job market being "oversaturated" People with less experience are less likely to get hired, so it opens up questions on whether it's worth pursuing this field or simply pick another.....if job market is so oversaturared, by the time things stabilize tech will have evolved so much that wtvr we learn today could become very outdated within cpl yrs. So my question is what should we do in terms of obtaining certificates towards employment/careers?

@sirlancegeo 6 месяцев назад

it is interesting to put out all this training material for free to allow people interested in working with their program a way to train themselves. I guess the equivalent is having manuals online for products to save on providing physical books with a digital product. For people interested in working for salesforce, it seems like a way of getting out of training employees by having them train themselves while working at companies which contract with salesforce so externalize costs and if someone becomes an expert at the programs, then offer them employment at salesforce or just take suggestions and improve the product from "customer" requests.

@catdogfishdogcats 5 месяцев назад

@@sirlancegeoif you flood the market with free materials, the companies get to hire say 10 people, but since the material is free, 500 people apply after looking at the material. So it mostly benefits the companies and not the job seekers as if the barrier to entry is too low there will be too many people applying for the same jobs, and too many people who have the exact same low qualifications as you.

@barcalona55 Год назад

This guy looks like my childhood bully.

@nadimahmad2902 Год назад

Haha🤣🤣🤣

@bradypierron8736 4 месяца назад

😂 damn… I was thinking the antagonist Fast and Furious. My bully looked more like Debo from Friday.

@Rolledstonemedia 2 месяца назад

😂😂😂😂I’m here for all of it

@Comments_From_All_Channels 2 месяца назад

Sometimes Emo hair doesn't cover 1 eye

@julbri9069 2 месяца назад

U must have been tiny

@vikastiwari6780 Месяц назад

I heard about Salesforce is so hard from people. But I 100% sure. Bhai Jo questions puchna he puch lo admin se kaise bhi kisi bhi topic ko utha ke puch lo ekdum details me Jake... Logo ne faltu me rayta faila rakha he. Salesforce ka.... And 4 months me koi bhi hard skills. Ko sikhna koi badi baat nhi he.. Logo ka kaam he jhoot failana Opportunity less he is baar se agree hu.

@jodena3040 9 месяцев назад

Would you recommend sales force or sales tech

@nhlanhlamsibi2718 Год назад

Lol I felt you when you sang let me upgrade you🤣 by Beyonce...why did you stop

@nesdi6653 Год назад

Brian tong! Ayyy

@monicabarve9614 Год назад

Hi, I’m completely new to this. I will be starting the Admin course tomorrow through Supermums. I don’t have any tech or sales knowledge. I’ve worked in Pathology department 11 years ago, and now I want a career change. I’m just worried that I may find it difficult! I watched first episode, and I understand something at least!

@Bambotb Год назад

What did you do in pathology

@maryanneparker863 9 месяцев назад

Oh interesting I'm in pathology too

@lizbpacareers3896 Год назад

Creating a campaign from a report in SalesForce

@canadacarscan4432 Год назад

There is a spelling mistake in one of the slides.

@thelatinarrow817 Год назад

Thank you I just got brought in to intern as a CRM specialist I start the 30th !

@abdullahtv2420 Год назад

Nice

@WilliamCarterII Год назад

"That's not some fancy talk here." Proceed with fancy talk lmao But yeah this seems dystopic AF but bro did explain it well tho

@JosueRodriguez08 Год назад

This company IS fancy talk lol

@leascaart 2 месяца назад

How does benefit a public sector job like say, education?

@niquoceberio6174 2 месяца назад

Thanks!

@augustayarteh6837 Год назад

Salesforce is a great platiform. As for for CRM is known as customer Realation management. Sales force is a great software that can work well with C. R.M and it makes customers feel so good the 360 is good to used along side. Nice narrations. I like to listen to Sales force recruters, on how they started it, and how it works for them. Educative video.

@malikmajid2755 Год назад

@Moni1971ish 2 месяца назад

Haha! Rolodex...um I had one of those but from the 90s!

@olismiscclips6981 Год назад

bahhahaha this guy got me laughing. Thanks!

@cowsongs Год назад

A Rolodex stored the customer address and phone number so you could contact them. It didn't harvest the customer behavior, relationships, things they like, clinics and clubs they go to, things they subscribe to... You might call it CRM "Customer Relationship Management". I call it invasion of privacy, or more succinctly, spying. Salesforce is a high-speed way to turn any company into a used car salesman.

@ryan18462 Год назад

What lol

@ryan18462 Год назад

@mushy lmao nice

@LeeTezeno-ym3lc Год назад

G ya. R

@timohara7717 Год назад

@@ryan18462 weed eater

@SouthernSpeedVideos 11 месяцев назад

Spying? Lmaoo put the pipe down, sir.

@JustAnotherDangHowToChannel Год назад

Never thought Brian Tong was into Salesforce as well! Well presented dude!

@SalesforceMadeSimple Год назад

Great energy! but this would have been much better with a couple of screenshots - too much marketing speak and too general. People need to see an example of a record with this information.

@shwnshts9469 2 месяца назад

1% 1%1% each FY in giving back. But what's SF annual markups? What's the executive salary bonus? The output of good would need to balance the output of bad. You can't claim to pollinate like locusts

@hzlmpwln Год назад

Is anyone here working as a salesforce at the bank institution? how do you do your work?

@guppy13 Год назад

i love being stalked as a customer i love receiving marketing emails

@christienneburrell3977 Год назад

Bruh, I def. learned in this quick and easy video. I wasn't offered role, because I had lack of CRM knowledge. Thanks for the info and will def start learning through Trailhead!

@yvonnew7647 9 месяцев назад

Wow you speak fast 🙂

@NidhiChouhan-iz4re 28 дней назад

Thanks

@GilbertNeal Год назад

The intro was needlessly long and "fun?". Just get to the point.

@shotech1 Год назад

what does this have to do with cnet

@user-ge3hx6vl7n 10 месяцев назад

Brian Tong is great ahhaha

@eddieyutub Год назад

Can you compare differences between Salesforce and other CRM because I don't see the difference from this video. All CRM claim to do the same. Is the algorithm running in the back end of Salesforce more efficient thus needs lesss servers in both capex and OPEX. But I know that Salesforce cost more than other CRMs because it is better. How is it better?

@Udyogkhadka Год назад

A coustumar is most important in ours business

@richschnippel680 Год назад

I wasn't really interested in this product...but then he broke into the Beyonce dance and I'm thinking to myself...this is the kind of company I want to partner with...and I'm being serious. We're considering Salesforce and we're setting up a demo!