When a customer is disrespectful , only one result.

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Hello You Tube, it’s Rob from Maxwells Grass Cutting Services, based in the North East of England.
In this video I want to discuss customers who take you for granted and are disrespectful.
I struggle with these types, I had to let one go this week.
I look forward to reading your comments and feedback.
Thanks for watching. Please like and subscribe.
Remember, when the green gold is growing, keep mowing.
All the best.
Rob.
Thank you for watching and supporting the channel. Please like and subscribe, this allows me to grow and move forward. Your support is appreciated.
Take care.👍

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23 май 2024

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Комментарии : 450

@maxwellsgrasscuttingservices Месяц назад

Thank you for watching and supporting the channel. Please like and subscribe, this allows me to grow and move forward. Your support is appreciated. Take care.👍

@martincarr1284 Месяц назад

Lol mag to grid not heard that since my army days

@fullenglish3371 25 дней назад

Yes you were a bit hasty, however each to their own. I will say one thing though you definitely come across as a say it as it is guy, and I like that. My opinion your a little highly strung. Then again so am I so it takes one to know one. Good luck pal!

@christoph404 Месяц назад

well there is an old saying..." if you are a generous giver..know your limits...because takers don't have any"

@Legend-zo9bc Месяц назад

Give an inch, some will take a mile!

@dibnah46 Месяц назад

I like that

@GradKat Месяц назад

“Today’s favour is tomorrow’s obligation” is a saying I’ve always found very true. Some people do take advantage of kindness, unfortunately.

@andrewmac825 Месяц назад

Perfectly put! I'm going to remember that

@willtobias5280 Месяц назад

I'm with you Rob, as a window cleaner the experience of how the customer treats you is also important. 99% of customers are awesome, but on the occasion when I'm made to feel disrespected it can just ruin the whole week and burden my thoughts. Those times I just politely walk away. We don't get paid to feel that way.

@maxwellsgrasscuttingservices Месяц назад

I agree with you. Thanks you for sharing your experience.

@IkeBrider Месяц назад

I am a retired kitchen fitter and the most common question from customers was, "Oh, while you are here can you just.......?" My answer was always, "Sure, I can give you a price for that!"

@madcarew5168 Месяц назад

Same and there's a certain group I'd never work for.....!!!

@raychambers3646 Месяц назад

Heard that one lots of times

@ErnstZundel45 Месяц назад

@@madcarew5168Hamilton Accies

@potta061 Месяц назад

@@madcarew5168Jews

@Hello-hellowearethebillyboys 19 дней назад

@@madcarew5168 my bro In law did all the maintenance work and happened to be quite good at fencing slabbing monoblock pruning all that type of stuff and the local shop owner (loaded with dough) asked him to do his garden that had got out of control. I took him down as he doesn’t drive with all his stuff in my van. Loads of work I was dropping him off and picking him up I asked how much you charging for all this a day and a half work he said £250 so I said phone a few places as if you’re the customer and tell them what he’s want you to do not 1 person was under 700 to do the work and that was going round on FaceTime showing them. Anyway he went back to Abdul and said I’m not doing this for 250 I’m want 500, Abdul” no no to much” so I started packing all the stuff up and says if you do this for 250 I’ll never speak to you again he’s taking the piss. My bro in law likes a drink so thinking extra beer money amd this Abdul knew he liked a drink so taking the piss out him. Hate some of them.

@briansaiditsoitmustbetrue4206 Месяц назад

I DISPISE people who mistake my kindness as a weakness... They are soon jettisoned. Thank you for this video.

@Mr.C73 Месяц назад

You’re 100% spot on, some people thrive on taking the piss. You’re totally in the right, their loss.

@maxwellsgrasscuttingservices Месяц назад

Thank you

@trustnuffin9121 Месяц назад

I have been self employed repairing boats since 2010 and what you are describing is spot on and I agree with what you were forced to do 👍 I have always said it and I always will.....the work is never the challenge, it's always the people you have to deal with.

@maxwellsgrasscuttingservices Месяц назад

I agree ☝️

@stephenmontague4089 Месяц назад

A grass cutter friend of mine cut grass for many years at one house without any problem. Then the home owner bought the house next door and asked my friend to cut that lawn as well. When he told them the extra cost for doing two gardens they could not understand why he wanted to suddenly charge twice as much. He tried to explain but they could not grasp the point that twice as much work costs twice as much. He never went back to that house. The occupiers, he a solicitor and her an accountant.

@thomascrown9109 Месяц назад

Very professional response to the customer, leave it there no need to explain your reason

@Les-OZZYTHEOSCAR Месяц назад

I honestly don't blame you at all. I'm 52 and i treat people as I expect them to treat me, and if they don't ,I see red. I am too old to be spoken to like that anymore and will always stand up for myself ,no matter who the person is. I'm in your corner on this one Rob. In the end you binned him and he's replaced.........good fot you !

@chorleycake7942 Месяц назад

A case of familiarity breeding contempt by your ex customer. You are spot on about people mistaking kindness for weakness. I think you did the right thing by dumping this one.

@jamesm7953 Месяц назад

Hi I’m a window cleaner , I’ve got rid of a few customers who I’ve felt try to take advantage of my good will, it’s never nice having conflict but nobody likes to feel a mug and good will runs out ! All the best

@andyhawker1 Месяц назад

I'm with you Rob, no respect, no gardener, I can't stand people talking down to me.

@AJ_1199 Месяц назад

First rule in anything, don’t let people take the piss.

@grahamcolquhoun2295 Месяц назад

Rob man, the world is full of fools, you absolutely did the right thing.

@davidcarley6278 Месяц назад

Respect is Everything for sure. You done the right thing Rob. The damage is now done, You deserve the best customers

@charranjitsingh6742 Месяц назад

Good for you big man, kindness is not a sign of weakness, to meany people take that as a invitation to insult others and take the piss. You did the right thing. 🙌👏🔥

@Tomtoms-tomtoms Месяц назад

You are 100% correct man. Thats taking the piss completely.

@paulbrown9862 Месяц назад

As soon as they sent you the text message about cleaning the bin there was no going back. The relationship between the two of you had broken down and you were right to do what you did. It’s your business your decision. Well done.

@maxwellsgrasscuttingservices Месяц назад

Thank you Paul. I genuinely can’t understand people who say I acted hasty and unprofessional.

@brownwarrior6867 Месяц назад

Spot on he owes him nothing. As for mag to grid I take it yer man is ex forces ? Respect from an Ex Sapper 🤜🏼⚡️🤛🏼

@frankboff8185 Месяц назад

Just watched your video. I have worked for myself for 45 years, and I have found over the last 5 to 6 years the self entitlement of people is unbelievable, I now price every job and email them the cost of the job, so they can’t say no we did not agree to that price, my regular customer I price increase the hourly rate every year and email the price increase, even with all that I still get them complaining about the cost or you could have just done that for free, my reply is please pay the bill, and don’t come back. Good on you.

@jacooba7389 Месяц назад

Spent life as a plasterer and you've done right. You won't ever have your heart in the job if you get walked over, you'll replace them with a better job

@markrobinson1458 Месяц назад

Dealing with the public is always difficult, but your experience guides you, F*** em 😂

@bobthebuilder2967 26 дней назад

You were spot on Rob no worries carry on m8 👍

@maxwellsgrasscuttingservices 25 дней назад

Thanks

@thegeordiefellwalker8878 Месяц назад

i was speaking to a gardener who uses a yellow card system 2 yellows then red i like it 😊

@hazzzee Месяц назад

100% agree, I have to be honest, when caught in a similar possition, I end up takin it out on the wrong people !

@johnkeen2345 Месяц назад

Hi Rob, I don't blame you for getting rid of that customer. Personally, I would have rang him and told him that it's not my job to clean out bins. He may have had a shitty day and apologised. If not, you can tell him stick his job up where the sun don't shine but face to face "so to speak". Sometimes customer's need a reality check. One of my late father's favourite saying's was :- Familiarity breeds contempt ( extensive knowledge of or close association with someone or something leads to a loss of respect for them or it)

@maxwellsgrasscuttingservices Месяц назад

Very wise, thank you 🙏

@kravdraa7 Месяц назад

I agree with your response, as there are too many happy to expect far more than they would ever pay for. Out of interest, though, what did your customer want to do with his green bin? It serves one purpose and one purpose only: garden waste. Why on earth would you want to have a spotless green bin used for nothing at all? Bonkers!

@jellysansboi7453 Месяц назад

You're bang right Rob. Thing with the gardening game is that you end up working for toffs who have always had, since birth, people running around after them, and new money who forget where they're from. Jog them on, don't work for people who disrespect you. Especially for the sake of an hour a fortnite.

@maxwellsgrasscuttingservices Месяц назад

Thank you 🙏

@griso107 Месяц назад

You did your business right big man…integrity 💪

@s1mon1983 Месяц назад

I was trying to think about this as if I was the customer. But there's no way I'd ever ask someone to clean out my bin. You did the right thing I think!

@user-wn3go7bn1p Месяц назад

I think you did the right thing Rob. We’ve all had customers where we’ve ended up doing way too much for. I started in 2007 and was £10 an hour. Soon realised some people see it as a challenge to get as much out of you as possible Don’t even want to make you a brew so not to slow you down 😂😂 Mag te grid. …..you did reet. Johnny from Donny

@flyboyyep7154 Месяц назад

The more you give the more people want grab grab, just right Rob I would have done the same.

@Crushwokery Месяц назад

GOOD ON YA‼️ No good deed goes unpunished. Kind people are hard to find but piss takers are 10 - a - penny. Mutual respect today is only found in the history books. Good luck for the future Kid, you did right. 👍😊

@KW-Beach Месяц назад

Agreed with your actions. I would not ask a trades person to do more than what is pre-arranged.

@maxwellsgrasscuttingservices Месяц назад

Thank you .

@TottenPoncho 19 дней назад

Nice story. Good things come in trees! Stay blessed 😊

@maxwellsgrasscuttingservices 19 дней назад

Thank you! You too!

@ceefaxbbctv8788 Месяц назад

That which becomes familiar, becomes taken for granted, sad but true

@maxwellsgrasscuttingservices Месяц назад

Sadly I agree

@hectorshouse7348 Месяц назад

Fair enough Rob…it was a lack of respect👍

@maxwellsgrasscuttingservices Месяц назад

Thank you 🙏

@pureblood101 Месяц назад

As a self employed decorator I've lost count the amount of tossers I've had to deal with. I'm almost at the point of chucking it in tbh!

@maxwellsgrasscuttingservices Месяц назад

Sorry to hear that. People can be so bad. All the best.

@marianraftery Месяц назад

You were absolutely right ! Well done !

@trucker9462 Месяц назад

You did exactly the right thing Rob. He was clearly taking the p###s.

@turfculture3388 Месяц назад

in the south a bin is £90 a year so if i price a a mowing job let say £20 pound and grass go in the bin no bin £30 pounds the last thing i want is bags of grass in the van you did the right thing the plain truth is he did not want pay for a bin and i like your you tube it nice to know you have the same problems as i do .

@davedavis4269 Месяц назад

I’ve found over many years that the more you give the more they expect for nothing then moan when they don’t get their way, but the previous trade that fixed something for them & was abrupt & to the point & expected payment on the day was a fantastic guy. Happens all the time

@maxwellsgrasscuttingservices Месяц назад

Thank you Dave.👍🏻🙏

@mrright8794 18 дней назад

Worst customers are those who have more money than they should have. Fitted a kitchen at a half million pound house about 15 years ago, lady of the house asked me if i would like a coffe. I said thank you very much that would be lovely. Coffee turned up after five minutes in a washed out baked bean tin. The average working class are good payers and grateful when you do a good job.

@maxwellsgrasscuttingservices 18 дней назад

Unbelievable. I agree with everything you say.

@simonkavanagh5964 Месяц назад

Some of my customers were vile to me , there's no reason for it there just really nasty in some cases .Me and my friends in the trade have the same thing with our customers .It helps to hear your experiences ,it helps me to know its not just me who this happens to .I have bined customers in the past too .

@stendecstretcher5678 Месяц назад

Spot on Rob. Gardening is hard work as it is without people taking the piss.

@Matallica01 Месяц назад

What a right fuss! It's like a telling off! don't blame you at all, get out of there!

@DavidKenyon-hi3ts Месяц назад

hi rob dk garden maintainence now retired i found that keeping customers too long was not healthy they dont respect you and they have a heart attack when you put the price up ive had the brown bin thing done on many occasions i put it in a bag and let them get rid of it worked for me you did the right thing he was taking the piss all the best

@dalydetailz2120 Месяц назад

Hi Rob. Yep, agreed mate. Let these people take an inch and they take a mile.

@maxwellsgrasscuttingservices Месяц назад

Thank you .

@ericclark3782 Месяц назад

Rob, you did the right thing. Find good customers who treat you with respect and one who you don't have yo chase after to get paid as well.

@firstpestcontrol276 Месяц назад

Good for you, you’re bang in correct!

@garyholliday5169 Месяц назад

Hi Rob You did the right thing … what staggers me is that he was too tight to pay for the green bin subscription ( it’s £40/ year where I live). Better off without that type of client 👊.

@gudgengrebe Месяц назад

Good for you. Some people are disrespectful and ungrateful by nature. You don’t deserve such treatment. Their loss.

@maxwellsgrasscuttingservices Месяц назад

Thank you . 🙏

@ashneedham Месяц назад

Some folk definitely look down on trades people. I’m moving out of IT into gardening (I can’t keep watching the world pass by through the window) and I can see a difference in peoples opinions. You definitely did the right thing.

@MrHitec333 Месяц назад

HI been watching you for a few weeks now I love your videos and you did the right thing with the bin customer I used to do grass cutting land scraping / maintaining gardens for 35 years no retired through health condition so I no what your going through thanks

@rossmilton477 Месяц назад

Love it, Rob. I’ve just got rid of 2 today for the same reason taking the piss.

@matthewhollow8934 Месяц назад

💯 with you Rob. Sometimes you have to stand by your principles even if it means losing the odd customer. His loss!

@SamDaviesBuilder Месяц назад

Don’t blame you. I’m a builder and some customers think they can walk all over me…I’m getting better at standing my ground and your video will help me be more assertive to the rude customers!

@chrisholt2474 Месяц назад

Well done mate, we don’t need ignorant people customers or not, all the best 🍻👍👍👍

@idwalphillips6251 Месяц назад

Good on you Rob, If you meet customers who don't respect you the best is to part company! All the best from Wales Idwal

@kezzathewynn Месяц назад

You were absolutely correct Rob , respect cost nothing , you did the correct thing . Love your videos Rob , full of such good advice . Thank you lad .

@ravydavy66 Месяц назад

Respect due mate 100% did the right thing. Cut that drama out instantly. Plus you had to dispose of his clippings now.. More work. 😀 All the best.

@maxwellsgrasscuttingservices Месяц назад

Thank you .🙏

@outdoortoolsandtasks Месяц назад

Hi mate, just stumbled on your channel for the first time yesterday and I’ve subscribed. A lot of your videos seem very relatable to some of my own experience. This week I went to the second cut for a lady and she couldn’t grasp why weeding the boarders and trimming the hedges back wasn’t included in a £15 mow, blow and go lawn visit. I sometimes wonder if I need to manage expectations better, but then on the other hand I’d just like to think that when you agree a price for lawn mowing visit with somebody they realise that doesn’t mean a full garden renovation. Enjoying the channel anyway, keep it up!

@howardmoss2374 Месяц назад

I 100% agree with you Rob. If you let people take advantage, you become a lesser version of yourself. Thank you for the honest common sense you share. All the very best to you.

@Jack_Warner Месяц назад

You did the right thing. He's now got to go to the trouble of finding someone else. When I ran my business as a window/door repairer. My biggest pain was getting people to be in. They wanted me to work at stupid hours, like 8pm. I soon told them they had to find someone to sit in, or find another repairer.

@terraterrestrial5709 Месяц назад

Yep, you did right. The nicer you are the more people will put on you. Kind people need to learn to say no and not feel bad about it.

@maxwellsgrasscuttingservices Месяц назад

Thank you 🙏

@johncollier2581 Месяц назад

Hey Rob, as usual I agree with you 100% on this issue mate. To be self employed or run any business you've got to have some self worth, pride whatever you want to call it, when youve been doing it for long enough, you just accept that ' nobody gets away with it ' (a motto of mine)! Don't give it head space mate.... Next 👍

@jameslinton3119 Месяц назад

I would have done the same Rob, correct decision 👍👍

@petercarton8162 Месяц назад

If he didn't tell you not to use it then what did he expect you to do with an empty garden waste bin? His loss.

@NJGreenlandscaping Месяц назад

Hi you are right good on you

@user-ve7ou8qz9n Месяц назад

I have many stories like that, I won't type any out here, but yeah, been there. All those people are in the past now. I learned after maybe 4 or 5 years at this game, customers have NO loyalty, no matter how nice and friendly they seem, and however long you've been doing a great job for them, it matters not.

@paulwheeldon3487 Месяц назад

Good on you. I think you're ex-RMC? If you've done 'Close protection work', you're not there to carry the bags! That's the butlers job. You understand where I'm coming from. Besides, the grass clippings belong to the customer, not you. You've cut and cleared the grass. It's the customers job to dispose of it, since a recycling site won't take 'commercial waste', especially from a van.

@googleuser8740 Месяц назад

Avoid text comminication it sucks if you get a crappy text call them. 95% of the time it will be resolved amicably by a phone call. I've had customers spit fire by email but on the phone it's like a different person. Remember message communication is just pressing buttons on a machine. A voice call is direct with a human being.

@gazzaroony Месяц назад

Multiple texts to get paid is a red flag for me. They get replaced ASAP, .My counter argument when giving them notice is 'How long would you have continued with my business if you had to keep texting me to remind me to come and work? ' Usually followed by a silent response.

@maxwellsgrasscuttingservices Месяц назад

Wise words.👍🏻

@garryedwards8451 Месяц назад

Hi Rob enjoyed video. I had a customer, that when the wheely bin was full , expected me to wheel it down the gravel drive to be collected. I did this no problem , but then it started , the dust bin , the recycling bin , collect them an put them back. The Gravel drive was over 50m long. This Customer was half my age! Now X customer. Garry Solihull 2CG

@maxwellsgrasscuttingservices Месяц назад

Thank you Gary, appreciate your support. All the best.

@FFTuk Месяц назад

That’s what happens when you work in Solihull hey

@garryedwards8451 Месяц назад

Not at all, most customers are respectful. But they only get one chance!

@paulstir Месяц назад

Rob you have highlighted 2 services on the issue , I also do what you do , stihl mowers are mulching grass clippings to dust bud great solution to the bin issue , you are right on the point as the client had a bit of a mixup with information , shame to loose a long term but it is what it is mow… on

@MrTelboy1962 Месяц назад

I totally get this, Years ago as a builder I would give detailed estimates of quotes outlining the work and the process (probably giving too much information), most customers were great and stuck to the contract while others wanted more or, as another viewer has pointed out, the old "While your here can you just..." phrase was pulled out. In all cases I would whip out the estimating pad and start pricing up, 99.9% of those 'enquiries' ended there at just that. Some years later and I moved into Gardening and landscaping and my best 'liberty taker' was a customer who wanted to pay me in postage stamps, needless to say, I stepped away from that job leaving it open to someone else who might want to be paid under a feudal system.

@maxwellsgrasscuttingservices Месяц назад

Thank you for sharing your experience.

@Rdott82 Месяц назад

If it was Penny blacks might have worth your while 😂

@leesgardeningservices8749 Месяц назад

Hi Rob, Personally speaking you did the right thing, I did the same today,some customers can show disrespect.. Like you they ate gone,only to be replaced by hopefully better ones.. Good video😊

@djbricky6918 Месяц назад

Hi rob mate . You done right there . Getting rid was right thing to do if people treat us as slaves they can think again better customers round the corner .Take care see you soon

@ZacandOllie Месяц назад

Quite right! Well done.

@mariepownall6629 Месяц назад

Just watched you on TV Rob. - Don’t stress a second longer over it - We absolutely agree with what you did and it seems we’re in good company - once the mutual respect goes out of the window, there’s nothing to consider … Marie& David, IOM Grassbusters

@christopherhughes3029 Месяц назад

Hi Rob You did right there some customers always look for a bit extra . You have to draw a line somewhere. For years I pushed a mounted M3 cast iron no drive had to have a knee replacement 7 years ago... Good luck with the Honda cable. I always use you tube with any problem. Can save a lot on dealer labour costs. Yes everything is growing fast now... Chris.

@kingfishermoviesonyoutube Месяц назад

I do odd jobs as well as lawns and completely agree with you!

@waynehodge7063 Месяц назад

You done right 100% mate.

@garethcumming667 Месяц назад

Spot on response!

@CuteCatNorman Месяц назад

You have strong boundaries.

@christastic100 Месяц назад

Absolutely bang on right move .

@craigsmith9876 Месяц назад

My old man always said to me some people are born smart others not so but we all have the ability to be polite and manners don't cost anything. Some people that pay for services think they own you as a person rather than a service. You did the right thing and your conscience is clear. Onwards!

@robertmawkes8975 Месяц назад

Think you did the right thing 👍

@simonparry3823 Месяц назад

💯 with you on the all you mentioned. The drive cable has you said RU-vid & take pictures before you screw anything of. So you know what it should look like once putting it back together. Then check the picture see if it looks right.

@geoff4397 Месяц назад

You were right Rob, I would have acted the same, haven't had a situation yet like that fortunately but have got rid of customers for other reasons like cancelling me because the grass hasn't grown much, I then return in another 2 weeks to find the grass is out of control.

@adamstockton67 Месяц назад

Respect is everything . You definitely did the right thing.

@maxwellsgrasscuttingservices Месяц назад

Thank you Adam.

@RuffRides Месяц назад

I think you're spot on, don't accept getting talked down to. In a perfect world you'd have had that conversation with them explaining that the tone was disrespectful, if they saw the error of their ways then all good. People do need to be told to check themselves sometimes. We all do.

@fairweathertrains3029 Месяц назад

100% in the right mate! I don’t know why I was recommended this video but I am so glad it happened. You have such great insight thanks for what you do. All the best mate.

@maxwellsgrasscuttingservices Месяц назад

Welcome aboard!

@deedee5562 Месяц назад

Well done👏😀

@thrapsed Месяц назад

Don’t communicate by text. It’s very easily misunderstood. Should’ve phoned or talked face to face. Very few misunderstandings when this happens. Or is it just that people are losing the art of clearly communicating because they rely on phone texts?

@maxwellsgrasscuttingservices Месяц назад

I knew exactly what he was saying. Thank you for sharing your thoughts.

@alanbrown8296 Месяц назад

Nice one Rob. I think I had a narrow escape this week. I’d been round to see a potential new customer to look at the garden. I left things saying I’d phone with a date I could start. So anyway she phoned me a few days later, accusing me of not turning up, said several things that we’re questioning my integrity and ethics and to top it off said “ well all you do is cut grass” !! Unfortunately she’d confused the date and time I’d originally gone to quote on the garden as the start date of the work. I’m glad I’m not working for her even though I sadly can see someone taking advantage. She wouldn’t listen to a word I tried to say and just let rip. Final comment, the garden needs a heck more doing to it than just a grass cut.

@gwp1984 Месяц назад

Hi Rob, long time subscriber of the channel here, it is very easy for the tone to be off on a text and possibly they just wanted the bin emptying up the back again like before but they might not have known how to say. It is easy for lots to get lost in translation with a text so next time take a deep breath and call them if there is something iffy in a message just to check. It may not be the intention. But yes, you know the customer better than any of us and if they are still being disrespectful, get them tae f**k, hope they are easily replaced! all the best. ps do some videos on how to get a nice edge please

@awalk5177 Месяц назад

You provide a service of cutting grass. A good gardener is very hard to find. Cleaning bins or tidying up after the householder is NOT part of your service and it was the homeowner who "made a mistake" there. Your time is yours to choose. A line had to be drawn.