Whirlpool Front Load Washer: Error Codes, and Troubleshooting Mode & Diagnostics 

what was your issue bc mine doing the same no display

how did you fix it pls

Nice! I am going to make a new video on the control lock feature soon as there is in fact, an issue with the control board sometimes if the lock doesn't come undone

Glad it helped!

@@bensappliancesandjunk do you know anything about a PF (Power Failure) Code? I have done so much reading about it online but haven’t found anything. My breaker box has no bad fuses or tripped breaker. I am so confused.

@@jesspresley6660 usually PF is just when the breaker has been turned off/on and the machine got triggered with a power failure code. Usually you can just cancel out and be OK. Very routine code.

Check voltage/electric going to the board. Its possible a wire came out that is preventing it from booting up.

Try putting it in trouble shoot mode, it gives it a hard atart

Mine has a small red key and the letters Loc what can I do

​@@joanfergusonfaust1618hold the extra rinse button for 3 seconds. Probably just in lock mode.

I have the same exact issue on my 4 year old whirlpool washer. The cycle seemingly completes, but instead of displaying "END" it displays three dashes. This happens at least twice a week, as I have a family of 6 who are constantly washing on most days. Maybe a small handful of times the machine showed the three dashes possibly without completing the cycle--as clothes still smelled dirty or smelled strongly of detergent. I have also experienced that during cycle selection, the touch buttons for optional selections sometimes refuse presses until I change my cycle and come back and try again, to which they usually respond. I'm talking something like setting a normal cycle, and then going to change the temperature of the wash, but the machine beeps and won't let me change temperature as if its locked in place-- when the machine hasn't even been started yet. Overall, I've been locked out of pushing many buttons occasionally in the past--where the machine just beeps at me and refuses to take any presses--resulting in having to power the machine off and on again. Other times even the power button ceases to respond, and I had to unplug the machine from the wall and plug it back in. Somehow I want to blame a software issue potentially? As the issue doesn't happen all the time and has no permanent failures, as the buttons work majority of the time... It's definitely confusing. Software issues peak my interest again, as my matching dryer also has the same issues with the control buttons at times. It's almost as if parts of the control board lock up when you press buttons in an order it doesn't like--only to snap out of it when you make a big change like selecting a different cycle, or just powering the machine off and on again. I've got model WFW8620HC1, if that's at all relevant to your own troubleshooting similarities.

Thanks 👍

Sounds like excess ice build up in the freezer side that may be creeping over to the refrigerator side. Check behind the freezer panel for extreme ice build up or damaged components.

In the list of errors, I only got the F8 E1 error.

Not yet. Thats one I have to do soon as I do think I have one available to get codes figured out on. Edit: I'll put that in the queue to shoot at the end of the week, hopefully if I still have one. Otherwise, I know I have the top console type with the same button sequences, I think, that could be used in lieu.

Not that I know of. However, I think I have one of these dryers in my shop I can pull from the sales floor and do a video on.

It shows the error code at 3:19.

I have one with that same exact issue I am planning to film soon. The answer is that its either the control board or UI. Typically its the UI.

Verify you're getting electric to the board. With the top off, unplug, w a t for 30sec then plug back in. Listen for clicks, ans there may be a light on the board. If you never hear a click it's either the board or something before it like a noise filter

How do you know how much it's adding? I thought it wasn't adding enough but I think we like to add too much detergent and clothes seem to be clean with the amount it dispenses so I'm just leaving it alone.

check your user manual. mine has a section about detergent concentration and how to change from the factory default of 2x concentration. they also have a section of how to calculate the concentration of your detergent by doing some math with the amount in the bottle and the amount of loads it claims to wash. My manual for my washer says the following: About Detergent Concentration Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle. However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then refer to the chart below to find the concentration. If you do not get your desired cleaning results, try using a lower concentration number. If you have excess suds, try using a higher concentration number. If detergent concentration is not 2x, change the detergent concentration setting by touching and holding TEMP and SOIL for three seconds. Concentration | Number of ounces ÷ number of loads 2X 1.5-2.49 (44.4 mL-73.6 mL) 3X 0.9-1.49 (26.6 mL-44.1 mL) 4X 0.7-0.89 (20.7 mL-26.3 mL) 5X 0.5-0.69 (14.8 mL-20.4 mL) 6X 0.3-0.49 (8.9 mL-14.5 mL) 8X < 0.29 (8.6 mL)

Hey, did you ever figure this out? Mine is doing the same thing. Won’t come out of LOC mode.

@@christophermuhammad8474 control board went out, the part is like a month out

Thank you for the response. Was thinking that.

@@chuy332how much was it n from where

Communication failure. You'd want to check connections between the UI board and main PCB to see if there's damage to the wires or if they are loose. Otherwise a tech and/or board replacement is in the cards.

Same here. Haven't figured it out

We only made it to 6 weeks, and it's been down. I'm getting a repair person next week . We had an issue very recently with a GE refrigerator. That lasted 2 days. They couldn't get the replacement parts, but GE came through and replaced it! We have tried everything to resolve the water flow errors without any success.

Did you ever figure out how to solve the problem ? I have same unit , same problem as you ? Thank you in advance

Same problem here. I replaced the board and stuck on loc

@@ericsutliff9933 It appears I had the same issue as both of you. I was able to access the codes. Use the 3 white buttons on right (Temp, Spin, Soil) click 3 times each in that order and it will bring up diagnostic mode. In my case I had a F8E3 "Overflow" which I believe was triggered from me moving the machine. I was able to hit the power button which then cleared the code and shut down the machine. It restarted and is working fine. Good luck.

I usually get mine from ApplianceTechManuals.com. I am trying to work a deal out w/ them to sponsor some manuals.

You can down load it from the Whirlpool on line. Just be sure you have the model/series number.

Whirlpool makes Amana. It’s worth a try

Not that I am aware of, as per the tech manual. If it doesn't cycle in the test, that'd suggest it fails from a physical perspective.

Same here. Did you figure it out?

@@GALLAMORE14141 I live in an apartment so I simply told the maintenance office of my problem. It was fixed same day so I assume it was something simple for them to debug, IE no parts / real fixing required. What exactly they did to reset it I'm not sure, but if you were running into the same issue as me, rest assured it's likely not broken.

I have the same problem start and hold button is not working. Control panel is lighting but not work . What to do with ?