What would you do? 💩 *Update 1:* After contacting Accor's CEO and directors, the hotel's general manager replied and refunded the €51 cleaning fee. *Update 2:* Someone tried, unsuccessfully, to get my review taken down from Google Maps maps.app.goo.gl/b8w6YJccYS49mVJZA. Next, I exposed India's "poo-on-shoe" scam ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iKJoMO0vJ5c.html.
Great job Karl! I'm sure 99% of the victims wouldn't even stand up to these people given the amount and the embarrassing nature of the scam. I'm glad you were there to call them out and expose them!
I would have done the same as you had. You are a gentleman. Unfortunately, some people consider being a gentleman a sign of weakness. Those that make such misjudgements are themselves weak of character, and lacking brain matter. Hotel managers usually reside in the hotel, and are available during business hours. Having had experience in the Hotel business, yes, this was a retaliation for the reviews that your parents left.
I'll bet this isn't the first time the cleaning staff/management have tried this one. I'm very glad it's been shown to thousands of people. I hope Accord Hotels take notice.
they do it all the time, happened to my mom who is 70 years old and they claimed she was smoking in the room, and she’s never smoked or drank or done any drugs her whole life.. charged her a $200 fee for that - also, i’m a huge fan btw 👍
Last month almost the same thing happened to me in Thailand but mine was about the hair dryer . Upon checking out they told me the hair dryer was missing in the room that I have to pay $80 which we didn’t even knew there was hair dryer inside the room . I didn’t pay them anything I said I will report to the police and they just apologise for misunderstanding. I think a lot of hotel staff or cleaner use this method to scam for their own benefit.
This is going to cost the hotel half a million Euros in lost business. It's already viral. Just imagine the damage limitation exercise meeting the management are having right now.
@@itslocane412 Unless they get review bombed they won't care. Most people don't watch Karl Rock and even if they do they might not have seen this video.
the cleaning staff didn't poo in the shower, it was clearly the parents and they're denying it... don't try to shame the hotel for having to clean up someone's mess
@@yaakovhassoun8965well im leaving a google review..im a level 15 google reviewer so my review will most likely b on top of all reviews for that hotel
I just had 7 week email battle with Hertz and their debt collecting company charging me £462 for slight scratch on an alloy wheel. I managed to get them off of my back, they even forged invoice for changing the wheel. Wrong time and date. Unbelievable
Hmm, what a revolting accusation. One would not even think of reacting immediately. I can imagine young folks being inebriated behaving in a manner unbecoming of themselves but to accuse parents and an older generation is just nuts. Sheesh, absolute nonsense. @karl - Tell them that you are going to sue them for levelling false accusations for substandard service. Terrible that your parents had to go through this. Sorry that they had to face this. Deplorable behaviour.
@@k.elysium6819 Wut? Who cares who did it then. It'd be only to disprove mom and dad's DNA compared to the fecal matter. Would be helluva funny, if either mom or dad left that present because of the dirty room. And Karl gives it his best to deny the unthinkable.. ^^
And yes, it's possible to extract and sequence that DNA! Unfortunately, there's another issue. Our poo is teaming with DNA, but most of it doesn't come from us; it comes from that 30% by weight of dead bacteria. The vast, vast majority of DNA in our poop (greater than 99%) is bacterial, rather than mammalian.
Sounds like that Hotel needs new management . And a new cleaning staff. Yes they saw stains on the mattress which makes me worry about the stains and dirt that you can't see with the naked eye.
@@YamezzzzIt could be either way. It's hard to tell for sure. It could be they know the cleaners fuck around but aren't directly "in on it." The behind the scenes of big hotels and so on can be "interesting."
That was the intent, "make it embarrassing for the guest and they will just forget it" was probably their thought, today the found the wrong guests to pull that shit on.
Its infuriating at many levels, not only did they sneakily charge you for a cleaning fee knowing that you are a tourist and cant possibly see the complaint through if there was one, but also for using the most disgusting reason for charging that extra fee.
i swear it was a old picture someone took and they were having a laugh about it in the work group chat but then used it as leverage as soon as they could
I booked Hayatt in London. They gave me a disabled room (I did not request it) I'm 6 feet 2 inches in height and wash basin in toilet was at my knee height. There was no barrier between room and toilet. As a result room carpet had water stains on it. When I entered the room! Someone else's name was on the screen. Clearly they gave me someone else's room. I made video of the room when I entered. After checkout i was told that I must pay 400 pounds cleaning charge. Luckily I was still in London. Showed them video of the room with time stamp. Not only got refund for my one night stay but also for 5 night stay voucher. You have to fight with them.
I bet it was Hyatt BlackFriars. Recently stayed there for a week, at check out they came up with room charges and other random stuff that I didn’t order plus extra fees per night. They think people won’t take the time to fight back these none sense charges. Bill went down to original booking rate. Girl at front desk was pissed.
Watching this, I was actually impressed that the conversation remained so dignified; Karl remained calm and diplomatic throughout and the receptionist was extremely polite and empathetic also. He may have slipped when he said about the “harsh accusation” but he really was put on the spot and (I believe) completely shafted by his cleaning staff. Had he known what was going on I doubt he would have made such an effort to help Karl and made so many phone calls. I’m glad this got resolved and that you got the refund. This young man on reception, who was completely thrown in at the deep end, is probably the only saving grace the hotel has throughout this whole disgusting episode!
I snapped when the guy said that Karl was making a "harsh accusation" , and pooping in the shower isn't ! Karl showed a lot of restraint , the other guy not so much , but Karl defused the situation when it should've gone to the next level .
@@somecommenter4256 The receptionist had no problem pushing the accusation that one of his parents pooped in the shower after a complaint about the cleanliness of the room . The receptionist was way out of line and did not take Karl's complaint seriously .
Actually I was impressed with the receptionist’s professionalism, considering his limited authority as a staff member with no decision making power. He did his best to address the situation within his capabilities.
@@sumanlimbu4551 He was polite for a person accusing somebody's parents of deucing in the shower which we all know was a lie and scam on the cleaner's part . The whole thing was ridiculous and the fact that the hotel then tried to get the bad review removed is the icing on the cake , that was their priority . The scam was like a chain , each person involved was a link in that chain , from the cleaner , to the assistant manager , to the receptionist who was the mouthpiece of the scam . The whole time he was basically saying it's Karl's word against theirs and acting like what Karl was saying was crazy , but what the hotel was accusing was perfectly fine .
Every time we check in and out of a hotel, we take a video as proof that everything is left the same way. So upsetting that they had to deal with this.
Yes pictures and videos of room condition is a good idea, how ever the house response would be you took the pictures then did the damage they would still want to hold you accountable.
@@vaIcria A roll of film that must be developed taken with a camera set to include date and time probably very hard to change, but somewhere someone is saying "challenge accepted!" Digital pictures that 99% of us take now the date time and outer picture info (metadata) is easily edited with your phone camera or a computer. I was going to say "just ask a teenager" but that sounded like an insult which I absolutely do not mean to do, so pretend I didn't say it please! LOL
You will never guess what some guests are doing...my girlfriend is a hotel manager and she has seen it all...and she works in a 5 star hotel. People who poo and piss in the hall way, adults who poo on the bed, who spit in the room, etc. you are underestimating how dumb and uncivilized some people are.
At 6:10 when he said, "that's a harsh accusation", I really wanted you to respond, 'and accusing my parents of leaving a turd in the shower isn't??'. Wild.
This, "I can't do anything until the deputy manager's back on Monday" thing is a common deflection tactic. Amazing that the individual currently managing the hotel doesn't have the authority to refund a trivial amount. Sure he can if he wants to.
why do you have to admit anything? do you work there? No, he didn't; handle the situation with professionalism, he was covering up for their fraudulent charges; don't be daft.
@@jimsworthow531 That’s my opinion. If you don’t agree, so be it. That’s how I felt. And I don’t work there. I work in customer service, so I know how difficult the situation can be specially when you don’t have any authority.
@@sumanlimbu4551 So you would be satisfied with the response of someone telling you there is no supervisor to be contacted after they accused you of leaving feces, (bio-hazard), in a space and stealing money fraudulently from you? You must perform poorly at customer service.
So suggesting the house staff are running a scam is "a harsh accusation". How does that compare with claiming respectable guests crapped in the shower?
@@grbadalamenti In effect, the hotel management accused KR's parents of fouling the bathroom. They had no proof of this but went ahead and charged them for the supposed clean up costs. They later refunded that money, something they would not have done had they been able to prove their case. That they did this might also be seen as implicit recognition that the cleaning staff had not been honest in their claims.
@@reezevlog Dont say.. Go to look at filthy UK in the first place...fillthy like shit. So you can expect something like that from westerners. Look at hotels in Luton...:D West is f shithole.
I love videos like this, but it makes me so angry 😡 there’s no way I could hold my shit together like you do Karl. Good work mate👊🏻 Name and shame, my friend! Name and shame !!
You can contest the charge with any bank if it's a debit card ( it is YOUR money, not their). Just file a police report for being scammed and then take the report to the bank and ask for the money back.
I’m sure the hotel will then show the document you signed at checkin stating you will be responsible for any extra cleaning costs, not as easy as you think
@@Kurt0v yep and bank will come back to you saying you signed the authority at check in and deny the chargeback, I lost my key to a hotel and they billed me 500 to which I tried a chargeback and it clearly stated in the document I would be responsible for any lost key so it’s same here
Dont think anyone from the front office staff was trying to scam you. Most likely, there was one mentally insane housekeeper who got triggered by the complaint and retaliated. Unfortunately the bad action of one individual probably let the entire team down
It's strange how everyone assumes some cleaning workers put the shit there, they have to clean the shit!!! I don't think they receive a bonus per shit.. Noone here commenting knows his parents but everyone is hating on the hotel lol.
We are on the way to Budapest in a couple weeks. I will be videotaping our room when we get there and when we leave. Thank you soooo very much for posting this.
I've stayed in very posh hotels. Have a peek at the mattress without the sheet. Their often heavily stained with god knows what. Proper racid. People rarely check. Mattresses are like a sponge soaking everything up.
As if a mature age couple are going to leave a turd in the shower. Accor is a huge corporation and this scam is disgraceful. I'm glad your parents were refunded. Many would be too embarrassed to demand a refund even though it's untrue and a scam.
@@ludwigwittgenstein2422 That is true. However I'd think that the vast majority wouldn't do it in the shower and if an accident did happen they'd be too embarrassed to leave it there for housekeeping to remove. I don't understand your comment.
We don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive a bonus per shit.. Perhaps it was even a random guy and not cleaning / hotel staff
I had to laugh when he suggested it was a harsh accusation to make that the cleaners did this….. aren’t they the ones that came in first with the harsh accusations? Accusing people of sh1tting in the shower!! 😂😂
I always take pictures when I leave, hotel or vacation house rental. Sometimes, I'll take a video to show I'm leaving. Also, I don't complain while I'm staying somewhere unless it's something they can fix... no one is going to replace a mattress during your stay unless you want to be changed to a different room. When getting into a hotel room, check it out thoroughly first, then within the 1st 30 minutes, maybe you can ask for a different room. But complaining during your stay often does nothing. There's another scam out there where people rent houses and then complain to get partial refunds on their stays. So also this goes both ways, unfortunately.
oh man, Hungary is a paradise of scammers. You should stay longer and will have a lot of content. The souvenir shops are ridiculous. My sister went in one of those shops and 2 girls behind her intentionally dropped a souvenir and they started to act like my sister did it. Then, when she wanted to pay, the cashier was charging triple price without explaining nothing, my sister asked why and the cashier said it was because she dropped the souvenir on the floor. Then my sister told him, well, charge me only for the souvenir broken, I wont buy anything from you. She left with a bitter memory of Budapest.
Well, he is being filmed and brought into a very bad position. Wouldn't you be nervous as well, if your job depends on what you say? Generally, I find the video a bit harsh, because its this random guy in the reception who gets confronted with this. He should have send an email to the hotel manager directly.
Thanks Karl for the heads up. This video came right on time for me. I am flying to Europe (from NZ) in a few weeks, arriving in BUD, and was looking for a hotel room for a night. After watching this, Novotel Budapest Centrum is off the list.
If they took the charge first and then notified you, you should report it to your bank and unauthorized transaction. They will block or reverse the transfer, and the hotel can get a lot of shit from it.
Crazy this thing happened in a well-known hotel chain but I guess the cleaning staff was pissed (pun intended) about the complaint of your parents so they did that shit (pun intended as well lol)
Could be, we don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive more money per shit..
@@KarlRockyeah sure, definitely. They would not tell their son who is making a living out of youtube videos by being “scammed” all the time. Odd coincidence
If the toilet is not clean, its the the responsibility of house keeping staff to clean it and not to complain and levy a fine on it. Its common hotel scam
When you wipe your ass with a towel instead of toilet papers, do you think they should allow everybody to do it because the staff would complain of the towels? Or is this basic hygiene?
Good thing you're standing up for your folks and confronting this dispicable situation. The hotel staff should go into the room and see if all's good and then tell the guest(s) checking out it's ok or Houston we have a problem. Shame on them!
Should have called the cleaning staff who took the pic... and asked them to show when the pic was taken... I bet this is a pic that they show to everyone
So, I'll say this as someone who is working and has worked in the front of the house for 12 years: Thank you for complaining in an orderly fashion and treating the employee with respect. That makes all the difference when taking a complaint and I think he did a great job! I've never heard of such a scam, but if it's really a reoccurring thing that they accuse multiple customers of, it's absolutely horrific. Lastly, note that you won't find a single spotless mattress in any hotel in the world. Hundreds of people sleep in the same bed every year and mattresses are changed (maybe every 5 years). Please don't rip the sheets of the beds and complain about this to the front desk staff. As long as the top mattress and sheet is clean, then you're gonna be fine. Otherwise don't sleep in hotels. Thanks for the video man!
As a Hungarian, I must say that this is very uncommon. I feel horrible that this had to be the experience of your family but thank goodness that there are people like you out there to stand up for what's right and put these fraudsters in their place. Very sorry this happened to your family whilst being here.
I agree; you guys are so 'Austrian' in teems of cleanliness and work ethic. Hate to sound racist, but it must be one of the unverified foreign workers that Hungarian businesses are now employing to cut costs.
@@KarlRock Dont forget to make videos also about western europe and their culturaly enriched squares full of "friendly" folks. Just so everyone knows this happens everywhere. And also the scam ATMs in Germany, because people think that germany is like "clean" country that doesnt let this happen
I'm sitting here trying to figure out how the cleaning staff obtained the 💩. Did they fish it out of an unflushed toilet, or did one of them step inside the shower & popped a squat? I would be pissed if someone tried to shame my parents like this. You definitely have a cooler head than I, which, in the end, is always better. The logic behind their stunt is ridiculous. If someone is concerned enough with cleanliness to check their mattress for stains(which appeared to be bl00d)... they definitely are not the type to take a 💩 in the shower.
I feel bad for the receptionist, he has no idea how he's supposed to deal with this conflicting information and is so nervous and uncomfortable. He probably thinks it is likely that the cleaners DID make it up but can't just go out on a limb and there's no way to prove the truth in either direction. His colleagues have made a direct claim and provided "evidence", as if he can just be like "yeah the cleaners are liars and the hotel just scammed you, let me get that refund for you."
He was dismissive about the whole issue . I'm sure that he could do something about it , he knows who was probably responsible for it . They just thought that they could get away with it and now he was hoping that by sending Karl away , he would drop it and give in . If someone makes accusations about the cleaning staff where I work they are immediately questioned about it and a report is taken , accusations are taken very seriously . I saw none of that concern here with this receptionist .
You should have taken the guy up to the room to check out the mattress…I like how he couldn’t get the word poo out of his mouth…lol..your poor parents…getting accused of something like that…so hard to prove your innocent…great scam though…makes them a bit more $$$…
and then when his wife found the credit card charge she freaked out so he totally denied it... and then this guy's mother freaked out she started telling her son, who just assumed their innocence...
Brother, you and your family have already won big time. The bad name that you have given this hotel from making this video will financially hurt them. Thank you for having the courage to challenge them 👍🏿.
I'm an American, and I can already tell you that this would not stand here in the US. I'm shocked that they haven't been sued into oblivion yet! That is just a lawsuit waiting to happen, and I'm utterly shocked that this is even going on in Europe. Quite honestly, you should file a lawsuit. It's absolutely insane that they're accusing your elderly parents of taking a dump in their shower. Not only is it nonsensical beyond belief that they have the audacity to try to get away with this, but it's also embarrassing for their customers. You should also write a review online and post it for everyone to see, including the picture they showed you. That is just outrageous! How dare they? You should definitely file a lawsuit!