Why I will never buy Charles Tyrwhitt again - Quest for perfect shoes 1.1 

The message remains the same though, fast or slow, Jesus or no Jesus...

Metal plates seem indeed a good way to protect the tip. I have yet to try them, next time one of my shoes needs resoling I will consider that.

Bryan Natividad that would mean they’re not made to be worn once, sometimes maybe twice per week to the office, being treated with good quality products (by Burgol) and being worn more than 7-8 months...

The Mindful Gentleman Im not saying you’re wrong. You did purchase shoes from a shirt garment brand... which hasn’t been around for centuries, but rather over 20 years maybe. If anything, I’d only purchase shirts from CT. Nothing else, you wore the shoes over their capability. They’re great at the shirts, to me, but I’d never get anything else from them with the exception of accessories. It could be great quality, maybe just get the soles fixed back up from someone else.

@@bryannatividad575 I think you have a good point there. I agree that CT is good for shirts, etc. - but their shoes are (based on my experiences) of a lower quality than all the other makers in this price range (also the newer companies). What also annoyed me was that, after receiving a faulty pair to start with, the next pair broke some 6-7 weeks after the "warranty" expired. And they showed no sign of goodwill or leniency to somebody who spent roughly 1000 Euros in the past year with them. This is just not a practice that I want to support in a company. Hence I agree that their shirts, etc. are good, their shoes aren't - but I will probably still stay away from them/their shirts because of the way I was treated. Just my personal opinion... :)

Hi D S - you are absolutely right with what you said about leather soles - and I have kept that in mind. My issue with these shoes is though that I have treated the same way as my other shoes (also with leather soles) and while problems with soles arise sooner or later, the CT shoes showed them MUCH sooner than all other shoes (with leather soles) I have ever owned...

"Not meant to be worn outside on rough surfaces." Seriously? What are you: A Stand Up Comedian?

Michael S Main thing is to keep them out of the rain or wear galoshes.

I'm aware that shoes need resoling every now and then. But I never had shoes that needed new soles after such a short time and after such a low number of times I wore them. Even shoes that cost half the amount usually last me much longer. AND the shoemaker I took them to confirmed that their quality is not as high as Shoepassion (which I showed him as well) - while costing almost the same. I'm not saying that they are not nice and I keep them of course - but I won't buy CT again (or recommend them to anyone else for that matter). So my opinion stays the same - I am disappointed with the quality of the shoes and that of the CT service - just my opinion and I dare say my rather reasonable expectation of a shoe from that price segment.

Thanks Dennis Cheng for your comment. I agree that the top of the shoes is more prone to wear and tear - in my specific case and in a lot of other people's case. And leather shoes do indeed not fare well against various surfaces. However, I never had problems with shoes and/or soles (leather or otherwise) after such a short time. As a matter of fact I bought a pair from Shoe Passion approx. half a year before the CT shoes and a pair from Bugatti another 6 months prior to that - and with neither of them did I encounter these issues after such a short time. Sooner of later the sole will show wear and tear, no question there, but I took very good care of all these shoes and the CT shoe are the only ones with these problems. And this does not take into account all the other pairs I have bought prior to that (over the years). Shoes that have cost half of what CT is charging have lasted 2-3 times as long (before and wear and tear started to show). In addition, the first pair CT sent me was definitely defective, even CT agreed to that. I also dare to say that the soles of the shoes in the video are defective - wearing shoes on average once per week, treating them with sole oil, applying passive care, etc. etc. and ending up with this result right after the warranty period ended is, at least in my eyes, a defect The shoe maker I brought the shoes to further stated that the Shoe Passion pair (I brought for comparison) would definitely be of a higher quality. So all up I stick with my opinion. For the money CT is charging there are much better alternatives. I also like to stress that this is of course my personal opinion. Others might disagree or might have made other experiences with CT shoes - but I can also judge on what has happened in my case - which led me to no longer being a customer of CT.

Kriss Kross there are lots of other good brands in this price bracket. I have not yet tried Loake but heard good things and they’re high on my list for my next pair

The Mindful Gentleman could you tell me a brand you would recommend? I would really like a mid to dark brown pair of brogues in size 13

Jakub Rosiecki personally I like Shoepassion. Similar price to CT but better quality. Not sure though whether they’re available where you’re from. I also heard good things about Loake (a bit up in price from CT), never tried them though. Meermin a reasonably priced but I wasn’t convinced with the quality, the shipping is the highest I’ve ever seen and if they send you a faulty pair (as they’ve done with me) you can pay the shipping back as well. So definitely not Meermin!

The Mindful Gentleman thanks but Shoepassion is slightly too expensive for me. I’m looking for shoes at around £130. Do you know of shoe embassy? I’m considering buying their Churchill shoe in chocolate. A second opinion would be greatly appreciated :)

No cricket. I wore them once, rarely twice a week to the office. I further stored them in a specific shoe rack, always had shoe spanners in them, treated them with special sole oil and took all the necessary precautions. ALSO: I am not saying nobody should but CT - I only stated that I, personally, have decided not to do that anymore. If you have good experiences with them I'm honestly happy for you. But I made the experiences I've described in the video. I also first received a damaged pair at first before I got the second pair - which I have sent back to CT and their answer was that there is nothing wrong with the shoes. Both pairs could of course be n exception but that is not what CT's answer would indicate. A local shoemaker also commented that the CT shoes were not of the same quality than the (similarly priced) shoes from Shoepassion I've showed him. Overall: this is my personal opinion based on the experiences I've made - nothing mor and nothing less.

Do you work for charles tyrwitt?

Baba wanga no way, I just like quality shoes - and did not get anything of the sort from CT

Bernie Heyman welcome to the club

They say goodyear welted but... I was thinking exactly what you said - to try their "made in England" line... On the other hand, there are so many other good shoe brands... I like Shoepassion for example and am keen to try other brands - so I'm grateful for any suggestions!

As mentioned before. I have taken very good care of the shoes, sole oil, wearing them max once a week, shoe spanners, etc., etc. The other shoe is not quite as bad but also damaged. I have never had this kind of problem in my entire life, and I take pride in taking good care of may shoes. The shoe maker I took them to told me that this is not the type of quality that I usually bring him (e.g. from Shoepassion). I thought I did get a "sunday pair", but then the first pair I received was already damaged and the next pair didn't even last 8 months. CT said there is nothing wrong with the shoes, they just need resoling... Anyway - this is how they looked like after taking good care. CT refused to take further steps. So I chose not to buy from them again. I must say though, that I do still like their shirts.

I received a faulty pair to start with. Next I received a pair that despite being treated very well (and not having been worn that much) got damaged faster than any other shoes I have ever owned... So, whatever I expected I did not get from CT...

placid renegade if I had done that I would not have made this video... I took good care of them and something like this has never happened to me. But after the first pair of shoes already arrived in a very bad shape and the next one followed just after the warranty expired I decided to make the video.

I've already explained many times: wearing them once per week, taking all the necessary precautions, taking very good care, etc. should not result in this. And has never lead to this with other brands (which was backed by my cobbler), so in my opinion and in the opinion of the cobbler who has looked at them they were faulty, not just worn.

Lobb, etc. are a bit too pricey for me... But I have made good experiences with Shoepassion and other brands that are in a similar price bracket to Charles Tyrwhitt.

Ethanmusic2001 Read what I answered to the other comments. I said it time and again that I treated the shoes/soles with the utmost care. I know how to treat shoes and soles. If I had not treated them well I would deserve nothing less than what happened to the shoes - and would not have mase this video. But I took all precautions and yet the soles looked as they did - which has NEVER happened to any of pair I’ve ever owned.

I agree. That's why I never wore them in the rain but mostly inside (office buildings, etc.). Yet after a relatively short while (and good care) the shoes still looked like that.

I did not say that all their items are bad, I am presenting my experiences with CT shoes. My shoemaker has confirmed that the quality is not to the standard he usually sees from me, while the price for the CT and the other shoes I brought in are is in the same ballpark. So less quality for same money. My main concern though was the way CT acted to me as a very good customer. I gave them plenty of opportunity to rectify the matter but according to them it was ok that shoes that I wore maybe one a week (maximum) and took good care of looked liked that after not even 9 months. It is up to every one now to make up their mind - I have made mine, as stated in the title.

Thank you for your reply! I agree that CT makes decent shirts for the price but I found not only the quality of their shoes terrible but also their "customer service" and that applies regardless of the type of product. Also, if they charge 150 bucks for shoes that last not even as long as cheap discounter shoes I don't agree with their business model. So I guess I COULD keep buying CT shirts an knitwear BUT for me (personally) I do not like doing business with companies like that - but that's of course something everybody should decide for themselves. But again, I appreciate your comment and am always grateful and open to new (brand) suggestions! :)

Doggy Style I agree !

Doggy Style I am not sure how fashion interest you are but if I may suggest a company that really has improved their smart wear is mango man ! Please check it out !

Normal wear and tear would not cause this kind of damage after approx. 8 or so months during which they have been used max. once per week (mostly indoors) and have been very well taken care of. They have not been my first (or last) pair of shoes with leather soles. I am well aware of the special requirements leather soles bring with them - so I took every precaution (incl. but not limited to special leather oil). And whether you take it seriously or not does not change the facts outlined in the video and in my replies here. Bad quality is bad quality - and this was also backed by the shoemaker I have taken them to and who knows me and how I treat my shoes.