World's Worst Ferrari Customer 

I have a feeling Doug was on his best behavior for this video. The urge to cuss was visible on his face!

Sort of flipside story I'd like to share. I'm a 60 year old construction worker who gave up on my dream of ever owning a 911 40 years ago the day I first strapped on my tool belt. Thankfully, the PORSCHE elites helped guys like me afford perfectly good 996's. I was lucky to find and buy a very low mileage 1999 model a few years ago from the biggest, baddest PORSCHE dealer in the Charlotte, NC (locals can figure it out). I was so intimidated the first time I walked through the door in my working blues and muddy boots while they were closing $200,000 deals with dentists likely paying cash. But let me tell you, 2 years later, I literally still get choked up remembering the way I was treated, you'd think I was picking up a new GT2!!! I was and still am blown away by that experience. Doesnt end there, cars great but did end up having a bad water pump (if I remember right) within the first month or so. They had zero contractual responsibility to do a damn thing for me, this was a $25,000 car in a sea of $200,000+ cars, none of which they knew I would ever be back to buy. Still, replaced the pump, no labor, pump at cost. Now to today, a few months ago l got a new set of tires at one of those discount places, good folks, did me right but lost the damn locking lug key. Only good solution was the PORSCHE dealer who MIGHT have the the right key. Went there this morning, place was jammed but you'd think l was there to pick up that new GT2, told em my problem, had me pull in my lowly 996 IMMEDIETLY, no wait at all, service manager practically ran for the kit, popped off the locks which l tossed in the trash, sold me a set of "lockless" standard lugs at a reasonable price (reasonable price and PORSCHE rarely show up in the same story) installed and properly torqued em, l was on my way in 15 minutes tops... In that 15 minutes, no less than 3 other people asked me if I was being helped... I've been buying mostly new cars my entire life, NEVER been treated like this. You hear all the stories how these boutique, high end dealers treat their customers, like we're there to serve them, not PORSCHE, at least not this dealership. I'm telling ya, if l ever get locked up in some foreign prison in a 3rd world country, I'm not calling a friend or family, I'm calling my local PORSCHE dealer!!! The thought I keep having, these people all know I will NEVER be a "good" customer, I dont think they've ever even taken in a 996 since they were new 20+ years ago, but still, they treat every customer the same, so impressed and so glad I finally walked through those doors I'd been driving by for the past 20 years...

News flash- The janitor doesn't want to be looked down upon either!

There's enough unique details in that story to easily identify that person. "A Lakewood man has been sentenced to jail time and ordered to pay nearly $1.8 million in restitution and fines after being convicted on four counts of tax fraud. Thomas Klocker, 47, built a waterfront home and maintained a 68 foot Sunseeker yacht using funds diverted from his company All Metal Sales, according to official court documents. "

Who ever says the "customer is always right" has clearly never meet the customer.

This is another of those sayings that got lost in time. The full saying "The customer is always right, in matters of taste." It's funny how Boomers seem to miss that other part, the one where you don't get to treat people like trash, but you can have your own horrible taste...

Doug: "I don't like people that think they're better than other people and people are their to serve them" Also Doug: "He thinks I'm like the same as a janitor or something"

I had a rude high-net worth individual being a jerk to me. I said to him that I can tell you're not used to hearing this word, and that word is no. Should have seen the look on his face, priceless.

I take care of aquarium professionally, let me tell you, if he had a large tropical fish tank, he has a company maintain it. There are no fish because he didn't want to pay the fish guy to properly take care of the tank so the fish probably got sick or died. I deal with people who don't pay or struggle paying and and cheap and then wonder why their tank isn't as good as it should be. So you friend was right

Money and power doesn’t change people. It reveals who they really are.

"The customer is always right... in matters of taste." is the correct, full quote.

Having spent my adult life as a blue collar "Professional" working for rich people, I'm pretty well convinced that half of these fortunes have been build on fraud or assholiness of one kind or another. OTOH, one guy I used to deal with semi regularly, always remembered everyone's name, even though there was no reason for him to do so. (A Top 25 Richest guy in the USA)

I love how Doug lowkey puts down janitors lol. "People don't treat me like a business equal, they treat me like I'm just their janitor, you know, just their car guy" cool cool cool, doug

As an ex car salesman, parts employee and service writer, I’d love to hear a long video of all the chaos customers in that business. I even have a bunch of stories myself lol

You have to get T pain on here to tell the story of his drift car pickle Rick and his Bugatti

Had a customer with a run of the mill stock v6 mustang that we did minor work for at the body shop. We replaced both bumper covers and a fender. This guy brings the car back mad as hell with a two page list of things that we had done wrong. The one item that always will stick with me is he said we removed his dash and put it back in half an inch to the right, we never touched the interior.

I am in my early 50's and in my life the ONLY people I have ever heard use this saying in a sincere way: "The customer is always right" were people whom I know would absolutely be a nightmare to deal with. If you watch any of the Karen video channels, you will hear them using that statement a lot- usually when demanding the moon from a fast food restaurant employee.

"I paid for a complete tuneup last week and today my windshield wipers stopped working". Actual comment from a customer as they insisted I fix the wipers for free.

"I'm sure with enough money, he didn't actually spend any time in jail". That seems like a very accurate statement that shows part of what is wrong with the current legal system.

Lots of PTSD for me with stories like this.

Hey Tom, every group of friends has someone that nobody likes, you are that guy

Funny as soon as he said it was a tax write off, I knew the IRS would eventually catch up to him. I've spoken to my own accountant about such things and if it sounds too good to be true.. you know the rest.

This client doing tax fraud is basically most of Premier Financial customers leasing exotic cars

Man, imagine being in a position to live an easy life, but you only make it harder for yourself. Clown world logic is inescapable. That deep burgundy Porsche is gorgeous. It would definitely be the one I’d live with.

Doug is 1,000% correct. Higher end = worse clients generally, unless you’re working with their kids. Then they tend to be way nicer. Just my experience. Thanks for sharing! 🙌

The amount of energy people like that complaining, bragging, and doing the wrong thing but then buying their way out of trouble is admirable as much as we want to see them tarred and feathered.

I empathize with what Doug describes about interactions with bad customers. It can be so draining.

The customer is always right _in matters of taste_

Anyone see the irony on the bloke buying a red car that has yellow brakes that were changed to red, and bought a house that had red bricks that he changed to yellow….

The difference between tax avoidance and tax evasion is about 10-15 years.

My guy sued for emotional distress because they tore up his yellow brick road. How’s he gonna find the emerald city now?

Money doesn't equal a good human being.

Some people are psychopaths. And it doesn't matter what specifically they do. Stay away from them the millisecond you detect they don't consider you equal.❤

Never trust a man who confidently wears flip-flops with pants.

Tom watching this clip with a tear in his eye, thinking he and Doug were buddies.

I could be a horrible Ferrari customer if Doug wants another one? I'm super nice and chill... but I promise you, that first Ferrari-payment check is gonna bounce like Lizzo.

Pretty sure my nephew worked for the outfit that built the aquarium in Tom Klocker's office. I don't think he ever met him personally but I definitely remember him saying that his boss called him one of the biggest knobs he ever met. I want to say that he requested a second fish tank at a different location but boss told him to go F himself essentially.

Sounds like Doug was dealing with a fellow Ferrari buyer in this instance.

As my accountant once said to me with a chuckle some years ago, “everything is deductible until you get audited “.

If someone is bragging left and right, walk away fast.

And now let's see the janitor's video about this guy.

EMOTIONAL DAMAGE!!!

My dad had a sign in his office that read 1. The boss is always right 2. If wrong read first sentence. 😂

Some clients need to be slowly walked out the door and calmly waved good bye too.

These people are the worst. As a small business owner I see this stuff way too frequently.

As a 22 year old the 599 holds such a place in my heart. Greatly undervalued car in my opinion

“The customer is always right in matters of taste.” is the full quote. Makes more sense when you know it.

This is a site always well worth watching, as you guys do it with class and professionalism. The stories are highly interesting and they're done without verbosity, which always indicates a level of narcissism, of which there are plenty here on RU-vid. The cars are the story. Great work.

The most fun I have ever had in dealing with customers like this, is telling them NO!

Doug has that Yarmouth Falmouth Freeport type of arrogance.

"They have earned the right to be unkind to people." I wrote that down. That is the best way I have ever heard entitlement described. Thanks Doug.

The guys name he is talking about is Thomas Klocker

Today I realized the etymology of the word "shenanigans." Thanks Doug.

I was able to find this guy on the internet in about five seconds, what a piece of work!

No amount of money can nor should ever excuse bad behavior 😉

0:22 Worlds worst Ferrari dealer right here

Let the googling begin 😂

I had kind of a similar experience. It was on anything as crazy as a beautiful 599 GTB, one of the only Ferrari's I enjoy looking at I might add. Im part owner of a small shop here in CT that specializes in rotary engines and rotary powered vehicles for the most part, though we have dabbled in numerous other makes. A clearly extremely wealthy man showed up one day in 2016. He was driving a fairly modified Solar Yellow Lotus Esprit 3.5 Twin Turbo. He said he wanted a Mazda RX-3 because when he was a kid his father had owned one but he wanted it to drive more like a normal modern car, so a restomod if you will. I connected with this as my late father had a 1986 RX-7 TURBO II that he actually drove me home from Bridgeport Hospital in when I was born in '87 & that has been a part of my life ever since, but he did seem a little odd. I put it off to just me being over critical. So we found a decent example in Virginia for a reasonable price & he wired us enough money to buy the car & get started on the build. So for the next 14 months or so we built what I still to this day consider one of the cleanest and nastiest street RX-3's around. It had a semi peripheral port S6 13B making around 450hp & all the modifications necessary to handle that kind of power. We were sending him regular photos and videos of the build and he would point out how he wanted things & we would continue to his spec. Right as we were putting the finishing touches on the vehicle all of a sudden he calls and completely blows a gasket about some rather minor & easily changeable details. At this point I'm starting to get a bad feeling about this guy. So once the vehicle was up and running and I had put a few miles on it to make sure everything was sorted I called him to say your vehicle is ready to be picked up, come & get it & settle up the bill. He gave me some story about needing to get the funds & needed a little time. This didn't sit right with me as everything I had seen from this guy from his Rolex's to the Lotus to his attire screamed wealthy D-bag. Again I put it to the back of my mind & just say, hey I get to drive this awesome car a little bit more. Then silence. For 6 months we can not reach him & he will not return our phone calls or emails. Not to go into too many details he was a criminal and had fled the country. We eventually wired him back his initial payment and kept the car for about a year then I sold it to a collector from Puerto Rico at a car event in New Jersey. Idk what it is about massive amounts of money that makes people lose their minds at the smallest thing, legit or not.

My worst car transaction was with a family member- and not for reasons you'd expect. I took possession of the car after paying her in full but still needed the signed title and lien release from her. She dragged her feet and treated my repeated requests as unreasonable burdens every time. At one point she provided a lien release that was from a car she'd owned ten years earlier and not the one she sold me. I had to refund deposits from 2 pending sales because she couldn't keep her promises about the paperwork. Other sales were lost after the buyers discovered a collision repair on the Carfax that she swore had "never happened" but then changed that to swearng she "didn't remember". It really damaged our relationship.

and your Def right about the fish tank....my body who is just a regular dude who probably makes 45k a year.....but man does he love fish and pets and stuff like that....and he's 225 gallon tank with like 30k worth of fish and coral and cool stuff like that...and he never tells anyone about it until they get to his place and see it and everyone is always amazed by it

I know who this customer is. At least I think I do. Will not post his name since it’s not worth the grief. Suffice it to say that Doug’s description of him is spot on.

I love Doug’s attitude

*Interesting point about the Yacht and the IRS. You can write off your Yacht as a business expense if it is indeed used for that purpose. I know a guy who bought a smaller boat, like a race like boat (MIAMI VICE like boat) for around $250,000 (this is before boat costs shot up sky high). It was a really nice boat and he purchase it for entertaining his client, it had the name of his business on the side of the boat as well. So thus, it was a legal tax write off. IRS didn't think so, IRS took him to court and lost. The IRS was wrong.*

this ain't Doug Demuro

Treat others as you wish to be treated... that's how I run my businesses...!!! When they come at me sideways... Ya better watch out...!!! Thanks, keep up your awesomeness and don't forget to compliment someone today...

whistlindiesel is typing...

The irony of Doug looking down on janitors while explaining he doesn’t like to be unappreciated.

I will never understand people like that. I'm poor and I'm happy to pay my taxes, and I'm more proud of the things I've done than the things I've purchased.

The Alpina B7 text got me🤦‍♂️😆

I’ve worked for multiple car dealers some high-end and some not, and it doesn’t seem to matter what type of cars people drive, there will always be those entitled pricks in this world! It’s just learning how to deal with them and not let them get under your skin. And they are definitely not always right. Good video

I love the I’m confused email that one made me almost die from laughter thanks Doug

I call this type of customer "my problem child"...there's ALWAYS at LEAST one...

I love Dougs stories

So you look down at the janitor?

Someone that shares their experiences in an honest way while being restrained, rational, positive, and polite is exactly the person you want to buy a car from.

I think your mistake was not to increase the price after he said he didn't want to wire the money.

Try getting Doug deMuro for atleast 100 stories

Quickest way to an audit is to claim a boat as a business expense.

I'm from the UK, usually I don't like these 'sit n chat' videos, but I found this one strangely compelling....thank you!

I love a good Doug story

Love it! Thanks Doug. Love your stories.

Once again Doug's dynamic and positive pragmatism wins out over arrogance!!! Congrats Doug!!! LoL...

When people talk a lot about how much money have, they often don’t

Thomas G Klocker

The best part is that without mentioning him it’s so easy to put a name and surname to this guy.

One of my favorite sayings is basically "Yes, we need customers, but we don't need you as a customer."

I just wanted to chime in really quickly, because when I saw you mention that deep red color from the Ferrari that you used on your Porsche, that instantly brought back a memory. I remember an issue of (British) CAR magazine from easily 15 years ago now, with that color on the cover. It was probably the same car but I don't remember. I distinctly remember that it was gorgeous, and I'm pretty sure I kept the magazine. I have no idea where it is. 😂 Props to whomever the photographer was, for being able to capture the depth of that color in a photo, though I would imagine it was even more striking in person!

The more you demand and treat me with superiority the more I will ignore you

Love Doug's stories! Keep it up.

I’m a Turbo Encabulator specialist, believe me, the dumb questions I get are phenomenal!

Wow…I thought for sure you were going to say, “Tyler Hoover”!!! 😂😂😂

I always enjoy looking at these videos, they are always informative and often quite funny. I have a particular interest in this because I have been in the Irish motor trade for forty two years. I didn’t sell cars, I repaired them. For the last eleven years my little company specializes in Land Rovers. It came as a huge revelation to me and my sidekick Pat just how nice and pleasant the overwhelming majority of Land Rover customers are compared to other car drivers. The rudeness and selfishness of the guy described in this story sadly isn’t unique. There’s lot of em out there.

He did host Katy Perry on his Yacht, so he did some business with it 😅

Guys like this is the type that when they die no one will go to their funeral.

I love that the people on the wall of shame undoubtedly know it - yet can't retaliate

“You’re a clerk, I don’t need your information, just do the paperwork”… Me, actually being honest about my appreciation for a car he was buying, that is what he said to me.. It was a Nissan Armada, platinum..

Is the customer really always right?

Doug seems like the exact same guy he's complaining about.

My friend you’re right! That is a ridiculously beautiful car! My personal fave is the F12 Berlinetta that resembles that!

janitors work hard.