Xbox One Accessing the Hidden Troubleshoot Menu 

Took me 10 tries. But restored my dead xbone. Had orange light on power brick, so pulled the console apart, cleaned and repasted, becuse OG paste was rock hard. Then did this and was able to reset xbox. now works faster and smoother than new. Thanx a bunch for this super helpful video!!

Thx this helped a lot I was worried I was ganna have to buy another xbox

For those having trouble getting the second power beep, Press & and hold the power button until it goes black then do the sync, eject button step

Thank you dude! I thought that I was going to have to buy a new Xbox which I can’t afford. So thank you! You’re a lifesaver! :)

I’m Very Late On this but omfg TYSM I thought I Was going to have to buy another Xbox

This worked for me! Getting the second power beep can be tricky but keep trying and change it up. I got mine to work after unplugging/plugging and powering it on for the first time, pressing down on the other 2 as quick as i could

You saved me..I went through 4 or 5 video's before this one and I was losing all hope. Nothing worked. I need to do the hard shut down then reboot exactly how you showed in your video and my xbox is back working. normal again!! An update did this to me!! People have your account information and wifi password ready. You have to sign back in.

Some years later and now I got this problem too lol was so helpless first and feared now my xbox is dead... I'm so glad I found your vid for help :) old video but its still helping peeps like me XD thank you :3

YOU ARE THE ONLY ONE THAT HELPED WITH THIS PROBLEM!!! I could not get to a menu...and your method of holding down the eject and sync button AND THEN TURNING IT ON....WORKED!!! Thank you!!! :) :) :) I know this is an older video but I sure hope you see my comment because you helped. I would bake you some homemade bread or cake..lol....just to say thanks!!!! (It's what I do.) :) Anyway..thanks a ton!

I know you probably won’t see this but thank you! I’ve searched for a video to help me with this but this is literally the only video I could find that explain the black screen! So thank you very much!😁

Thank you so much for this video !! You saved me from having a breakdown bless your pure heart

Very straight forward compared to the other yayhoos out here, thank you dude 😃

No other videos specified that the power button needs to be pressed simultaneously whiilee holding the eject/sync button. Thanks for this!!👍🤙

THANK YOU! My vizio smart tv started to show everything in black and white. 5 days later my xbox got the black screen of death, i got so sad thinking that my xbox and tv died in the same week. Now the xbox is working and i can use my old projector. THIS WORKS 100%

I am not getting the "second" beep notification to get to troubleshooting mode

Jan 30 2019 it happen but i just turned it off for 10 min and it updated and fixed itself try that before this

There is a much easier way to do this. You don't need to press the eject. Just tap the on button then quickly press the sync button

You earned yourself a subscriber. Your the only person on youtube with actual brains who know what their talking about.

When i do this my xbox turns on but the troubleshooting menu never shows up and the screen still says no signal none of the videos that i watch work 😩😭

A nice, clear explanation for an older model 👍

Can you use the offline update to downgrade to a previous OS version? I’m just curious.

Thank you for this. I could NOT figure out the button press to get the troubleshoot menu (I need visual steps, haha). Here's hoping it fixes my black screen

Hi, just dropping a BIG THANK YOU for this remedy, the latest update cause this issue, a first in a very long time. Was able to reset to Factory default, and everything came back. Again, thank you!!!

Thanks for these videos. Thought I’d comment on what worked for me: I downloaded the update on a USB drive, and it self-installed on my Xbox one once I figured out how to get to the menu. That didn’t work. After about a dozen attempts to get to the menu without the USB installed, I finally got it to work (it seems to me that the power button has to be pushed VERY quickly after the link/eject buttons are pressed). I opted to restore to factory defaults and deleted everything. THAT is worked. So appreciate these videos! I would def I rely recommend trying the factory reset before going through the download, etc. Thanks!!! 🙌🏻

I went through 30 videos.. The same nonsense that did not work… thank you sir.. your video was the only helpful one.

You have saved my life you know man thank you so much man I haven't played it for years

Thank you for your help, it means *ALOT*

I was hoping this would be more like a diagnostic menu with cool tests and cleanup utilities.

Sir, I believe that you dropped this. 👑

My xbox one s is stuck at trouble shoot menu and won't restart or restore . Please help . Do you think offline update will help?

Legend!!! Fixed 30/3/2020 as if this year wasn't bad enough X-D

Really helpful thank you! I got an xbox one with a bad drive so this will help a lot. I've already swapped the drive :)

Holy hell I had my doubts but bc of the helpful comment section along with this godsent video I was able to get the menu up

Microsoft Is, And I Say This With All Of My Heart Involved, G A R B A G E.

If anyone is still having trouble with this be sure to follow Microsofts additional instructions: 1. Unplug the network cable if you're using a wired network connection. 2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off. 3. Wait 30 seconds, and then plug the power cord back in. 4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. 5. Continue holding the BIND and EJECT buttons for 10-15 seconds. 6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

I recently had my hard drive failed on me it made strange clicking sound. The first time it booted up it said “boot error” I turned off and black screen. This tutorials are life savers I’m going to try everything before buying a new SSD. Thank XFIX for your videos. Godbless. Maybe because mu hdd is faulty but man I can’t enter again to the secret menu.

Just saved me from having to settle for the series S because I thought my og one was KIA. Thank you for being awesome. Like and subscribe for sure

Bro thank you, I was about to take the whole thing apart. But troubleshooting fixed everything.

i found this really helpful, got my xbox working again thanks.

Appreciate this video, mate. My OG Xbox One is on its last days it would seem. Just started having that infinite loading green screen issue. :/

Factory reset while keeping data was not enough for me to fix the Took too long to start on all my apps. A full no data kept factory reset fixed my issue.

Omg this saved my Xbox! Thank you so much!!

worked much thanks - 3 hours looking onto this

To anyone else not being able to load the menu, it worked for me by just holding the sync button. Still getting that 102 and 101 though.

Thanks man worked first try! Life saver!

Amazing. Great tutorial. Only one to help. Thank you

God bless y’all! The Lord is always by your side no matter what!!

Your video was really informative. Thank you for clearly informing all the steps. My Xbox One X Scorpio edition started just suddenly giving me a blank screen a few days ago. Impossible to know what is happening on the screen, but I did according to the steps and did the keep my games factory reset and also installed the OSU1 from the usb stick. I could hear from the beeps etc that it seemed to install it. Shame though that in the end the picture is still not showing. I have just had the console for like 4-5 months, but it worked perfectly before this week. I can see that hdmi switch box recognizes the signal when I turn on the console, but the picture just does not show... Really saddened by this, I doubt we have any repair options in Finland...

What if I don’t have a flash drive and I don’t want to delete everything?

Bruh I'm so happy this worked. It's time to upgrade but all I see is scalper prices.

I am going to put an altair in my room of ur channel ty so much, didn’t knew about those 3 buttons combination.

This video was a life saver thanks so much

Finally a helpful video god bless you good sir

THIS ONE SAVED MY LIFE

Thank you so much my Xbox has been messed up for 2 days and you helped a lot thank You 🙏

Thank you! I have (what is now) a very old console, an Xbox one (standard) that would restart and show the green Xbox animation is always does upon restarting. It would go black immediately after meaning that I could not access my settings via Xbox interface. It was definitely tricky to get the timing just right but once I did hear that second “beep” it brought me to the troubleshoot screen. After a factory reset, and logging back into my Microsoft account, I am back to grinding rocket league thanks man!

I did this and my Xbox UI looked squished now.

can u make a vid when u dont use the usb? and with an xbox all digital???

Pls help I keep getting “system error 101 when I try offline system update”

THANK YOU FOR THIS!!!! GOD BLESS YOU!!!!!!!

Thank you bro worked 1st try finally found a video 🙄🖤

Thanks for the help nice work 🔥

Mine goes to the preparing console thing and then stays at fifty percent and then keeps going back to troubleshoot

Thank you my Xbox one s it will not load but you help me thanks very much

On the Original Xbox One it’s actually hold the side sync button first than eject and than press the power button works every time !!

thank you! with your guide, i managed to fix my kids xbox one!

You the one people took about thanks for help me and saved me

😭😭😭😭 thank you so much bro you don’t understand how happy i am

hi there, thanks for the video. after the 2 beeps with USB plugged in, i got the "preparing the console" on screen. then it just switches off.. any thoughts?? OSU1 is loaded on the USB

Subscribed because you saved our lives

I've accidently opened it when I was syncing my controller and I accidently clicked eject button

When I release the sync and eject it shuts of how can I fix it????

hi there,i just turned on my xbox one after few months and its just took me to the troubleshot page straight away and after watching your and other few more videos on youtube I tried to update the software but it didnt work and then after i tried to do the offline update and now its detecting the usb but when i going ahead for the update,the screen goes black and nothing happened afterwards..any help pls??

If I try to do any o them it goes black screen for like 30sec then comes back to something went wrong

thank you so much, I was struggling for 3 hours😂

I want to leave the inside hub process and I don't get the official update ....if I try this I will go to the official update out of the inside hub program??

What would happen if you removed everything from your Xbox

Thank you so much it worked man much appreciated

man i cant go in trubleshoot 😭

Mines fully fucked. I have tried everything and still nothing. Xbox support chat basically said buy a new xbox or send it in for them to repair it for £150. I brought a xbox one x for £350 instead

Thank u this video helped a lot

BUT how to find the right OSU to update with.. Is it OSU1 OSU2 or OSU3 e.g how do you find the OS build number in safe mode when you cant access the home page

Bro thank you this really worked 🙏🏻💯

Im not getting the second beep either sometimes not even the first beep. Im not able to get to the troubleshoot menu. I've tried all the other methods multiple times as well with no luck of getting menu to come up. Occasionally it will say hello on a black screen after the green screen.

Truly a blessing my man :)

deadass, i’ve been doing this for 2 hours and it still won’t work. Please someone help me i’ve tried every variation unplugging it for 30 seconds, not even unplugging it, unplugging everything, and i’ve been pressing the fuck outta these buttons and yet nothing will happen. Sometimes it will just stay on a black screen until i let go of the buttons

Thank you so much this helped me out a lot

2:24 did the same no troubleshooting screen only system error screen...heard beep twice exactly but not working for me...sometimes it shows green bar about to fill and above it console image then interrupted by system error

This is great info. Thanks a lot

Thank you so much for your help❕🙏🏼

Cheers worked a treat 👍

Hey wondering if you can help me it keeps stopping when I click reset the Xbox on troubleshoot and it won’t says preparing then it stops then when ever I turn my Xbox on then turn it back on it goes back on tho the Xbox preparing

This happend to me one day but I didnt do anything to it. Exsept I got a blue screen after a coupple of restarts. Like the blue screen I got on my computer.

I plugged im my usb but i can't choose the offline system up what does that mean

Watched like 10 other videos this is the only one that helped thanks bud!

Thank u!!! Great video!

I have the all digital version and therefore no eject button. What am I supposed to do?

But I have a digital Xbox wit out the disc trey

How do you do this on the one s

can;t get the second beep no matter what, just goes straight to splash screen then restart screen