& i want to ask also, I'll work in a fast food I'll handle the paying off & serving. but the boss said you'll also clean the dishes & cut the potato. I don't understand.
One tip that I feel really helped me improve as a server.. People are there to enjoy their friends and family. So, not to butt in too much and interupt their time. Rather than stopping and asking if someone needs a refill, I just bring the refill to the table, and 9 out of 10 times, I can see the guests happy they are getting such prompt service.
Homie redo this video… I looked up steps of service cuz I was confused on what that was.. idk it was the basic shit I’ve been doing for years but I don’t think you can title the video what you did. It’s honestly clickbait, your the server of an Outback or Applebees id be so annoyed with 95% of the shit you said or did. Redo this one lil homie.
I just had an interview at a restaurant and got hired on the spot for a server. I've only worked cafes. I am so excited and your videos rn are everything🫶
Im starting my seasonal server job again and I noticed last summer that when I walk ,when i put my heel on the ground my whole body shakes and the drinks shake,sometimes the drinks spill even when on the tray.This is why I must always see at the tray,instead of forward like other servers.I work on a Bar-restaurant.Can you give me tips on this if you understand?
If necessary, I'll even say, ' Where do you prefer I put your plate?' BC sometimes I'm waiting on a table of businessmen, looking at drafts opened up and laying across the table. I will not touch someone's phones some people are way too touchy about their phones. I'd be irritated if someone touched my phone, Lol. So I ask where its best for me to place their food. It makes it seem as if you really care what works best for them (even if you really don't care, lol). If I have one available, I'll even suggest that I pull over an unoccupied table thats nearby to put the food on for them. They usually appreciate this bc it doesn't require then having to quickly rearrange themselves to make room for.their food. Don't forget to ask if they need to go boxes ;)
And if theyre not sure if theyre going to like a certain sauce, and Thats where they are getting caught up on something that they are leaning towards ordering, offer to bring out a little bit of the sauce in a little dressing cup.or something for them to try. They know that they like grilled chicken. But will they like it w that sauce smothered on it? Let them try the sample, or suggest that they order the dish and that they can ask for the sauce to be put on the aide of their dish. Then they can add it if they want and then whole dish isn't ruined by a sauce they ended up not liking......
I've also found for recommendations to make those that benefit me while making the customer happy. For.instance, if we're super busy and I'm waiting on a large table, it would benefit me to point out that we have a wing and pizza special. Maybe 4 pizzas and 2 doz wings would be enough for the group. If they agree to something such as that,a big chunk of time is saved BC now I don't have to go to each individual customer and take their order for specific hoagies, soups, salads with particular wants (lettuce, toasted, blah blah blah...). 'Oh, so we want pepperoni pizzas? How about maybe a plain for those who don't care for pepperoni...?' Gently guide and suggest what they can get, ensuring too, to make it a point to ask,'Is this ok with everyone?' at some point. That gives the person that say, doesn't like pizza or wings, the chance to say,'Hey I'd just like a house salad' or whatever else they want. Making a few pizzas and throwing wings in is easier on the kitchen, also. Again, then they aren't dealing w a various number of random orders for this table. Customers get fed, my job is a little simpler, other customers don't have to wait so long for me to get to them BC less of my time is spent focusing on this one group of people, etc. .....Its just a technique that I've found works for me. Also app aren't necessarily a waste of money. You've heard of hangry, right? I don't want a hungry table. Neither do my customers-they don't want mom to be bitchy BC she's hungry, lol! Get something in their tummies and they'll most likely be more pleasant and easy going as customers. It'll take stress off of you
The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?
The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?
Instead of open arm taking plates off of the table, shouldn't you walk around the the other side of the table to minimize reaching over your customer(which makes them feel uncomfortable). Now if you have a booth against a wall obviously you can't do that. But I was thought that you walk around the table to get their plates. And likewise for a round table.
yeah! absolutely walk around - this is more if we're against a wall/ booth or if it's just a super busy more casual restaurant. and ideally if I am reaching over guests, I serve guests on outside first so I'm not reaching over other plates.
All I learned from this is that if you’re big and threatening and hairy and use your hands a lot then people are going to just nod their head, it’s a survival thing, has nothing to do with what he said.
I just got promoted to server at the upscale steakhouse I work at. I have no experience in serving and I'm super nervous! I just know I'm gonna be binging so many of these videos haha
One way to avoid the elbow in their space if serving with your right hand and serving from the left is to get used to folding your elbow inward as you set the plate down. Fine dining restaurants ALWAYS serve from the left and clear from the right. The way he is serving wouldn't fly in fine dining. I do appreciate his confidence and swagger, though. No hate, just facts. :)
I didn't plan on watching this video to be snarky, but grabbing stemware by the bulb, even if it is water glasses is a big fine dining no-no. I'm surprised to see that in a video teaching people how to be better servers.
Correct. Fortunately this isn't a fine dining establishment. It's a fairly nice restaurant - somewhat upscale - but ultimately a higher-volume, somewhat casual setting. 100% of my content is geared towards servers working in these kinds of restaurants - which is the overwhelming majority of restaurants - and this standard of service is more than acceptable.
I'd encourage you to go through all our content as training will alleviate most anxiety. If you really want to set yourself up for success, go through entire programs here: www.realservertraining.com
